Desktop froze

I turned my iMac on it logs in fine, but my desktop is frozen. I cant click on any of the icons its not loading my wallpaper, and I also cant get to my dock or minimize windows into the dock. I can only access applications through the top menu,recent items list. PLEASE HELP!!!!
iMac G4   Mac OS X (10.4.7)  

1. Attempt to force quit all open applications using command-option-escape (where command is the Apple logo key)
2. Any peripherals that are not keyboard/mouse/display and not data storage devices try to disconnect from the machine.
If one and two are able to free up your machine, backup your data as my FAQ explains:
http://www.macmaps.com/backup.html
3. If they don't free up your machine, try restarting from the Apple menu.
4. If it won't restart from the Apple menu, then force restart from the power button, and use the Startup Manager to boot from the 10.4 DVD:
http://www.info.apple.com/kbnum/n106178
And then select the installation language and go to the Utilities menu and select Disk Utility.
from Disk Utility, verify the disk and repair disk permissions. Tell us what results you get.
The moment in any of these steps if you get to your system that it is accessible again, backup your data.

Similar Messages

  • Desktop Froze. Arrow moves but does not open anything.

    None of my folders are appearing on my desktop and when I try to click on icons arrow moves but nothing opens. S.O.S. and THANK YOU!! While I could give up the computer my fear true fear is losing everything on it.
    *I have not backed up all folders, photos, etc. I have tried unplugging everything and restarting. I have tried command/option pr

    Use the Force Quit option to Relaunch the Finder.  If that does not work, try the following: 
    Run OS Recovery
    Disconnect all devices from your computer except for the keyboard & mouse.
    Boot up from your computer by holding down the command+r keys.  This will take you to the recovery drive.
    Select Disk Utility & hit Return. 
    In Disk Utility select the HD on the left & click on Repair Disk (bottom right).
    When you reach the desktop after doing the above, repair permissions & restart your computer.
    ===============
    NOTE:  The above instructions are for certain OS'es.  You provided no details about your system.  Hard to help regarding troubleshooting.  Care to share which OS you are using?
    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
    Click on your name Welcome "your name."
    Click on your name link
    Click on the BIO tab.  Scroll down to the bottom till you see "My Products."  This is the section where you can edit your profile.
    CLICKY CLICK-----> Help us to help you on these forums

  • Computer froze when word doc opened

    I was just opening a document from an email, when the whole desktop froze up.  It's been frozen for 1/2 hour.  I had unsaved documents open that I was working on!  Is there any way I can save or print them?  I can't click anywhere!  Help!

    It's sad that you're going to lose data...  maybe someone could have helped if you'd given some info like what kind of Mac, what version of the OS, what app you were running, etc.

  • IMac desktop freeze

    I have an older iMac (first version with the Intel processor) that is having desktop problems. It appears that if there is too much movement on the screen i.e. a video, several windows being moved, etc. the screen will first not draw images completely, colorful lines will appear across the desktop and then the desktop will freeze. Freezing means that whatever is on the screen at that time will stop/freeze/not move except for the beachball icon of the mouse—I can still move that around.
    I have done hardware tests and the machine passes—usually. It reported once the video memory or card failed but every other time it has been fine. If I remember correctly the desktop froze that time. I have run Disk Utility several times. That seems to freeze the desktop too.
    What is interesting is that the machine seems to be working behind the screen freeze. If I am transferring files from that machine to another or the other way around it continues to do so. I can also access the machine's files from other machines on the network, just as if it were running properly. But, I cannot do a screen share.
    Right now it has about 30 GB of space left (out of 250). It has 2GB memory. It has one account on it. It is running the most up-to-date OS release. I no longer have the OS install disks from when it was new so I don't think I can install my upgrade copy of OS 10.6. My thinking was to do a clean install and see if it still has issues (possibly limited memory). That being what it is, does anyone have suggestions/ideas for me to get this machine running again? I was planning on passing it on to a family that needs it more than I but I don't want to pass on a problem machine.

    Before you even think of upgrading to 10.6, you need to free up disk space. 30 GB is cutting it close. You also need the install discs so you can repair the startup disk if necessary.
    Freeing space on your Mac OS X startup disk
    You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
    Using Disk Utility to verify or repair disks
    Make sure your Mac meets 10.6 minimum requirements > Mac OS X v10.6 Snow Leopard - Technical Specifications

  • So I made the Switch, but.... (this is a long a read)

    Hi Everyone,
    I've been debating to switch for the past year now, and been visiting all the Mac forum sites. After all the hype and fun of Macworld, and after watching Steve's keynote on Tuesday, I decided it was the right time to buy. I bought a 12" iBook G4 stock from an Apple Store (not the closest Apple Store, but the second closest, which will be a factor as you read along), along with the Apple Care plan and a .Mac account.
    3 days ago I booted up my iBook and was amazed at what followed: cool 3-D boxes flipping around, "welcome" in a variety of languages, etc.... I went through the complete process, then upgraded all the Apple software and started exploring Finder as well as a few aps. Around 30 mins into the experience, I noticed that the trackpad wasn’t really responding to my touch as the trackpad does on my friend's powerbook or the store's display iBook (by this, I mean that with my finger pressed on the trackpad, the cursor arrow still lagged a bit as I moved my finger; I even changed the speed of the cursor arrow under Preferences, but still experienced the lag). I thought nothing of it. "New computer, cold feet," I thought. "It will warm up soon enough."
    I installed the driver for one of my compatible HP printers. Then I started to mess around with Safari. That's when I noticed that the ibook was bit slow to open Safari (the only things that were opened at the time were Finder and Dashboard, so I thought 512 gigs of ram would be enough to handle 3 aps at once....right?)..... played around with Safari, then closed it.
    I went to open my Hard Drive, and doing that was also a bit slower than when I first opened it.
    I then went on to install software for another compatible HP printer. At the last step, I got my first "spinning beach ball", and that ball kept spinning for minutes. At least 10 minutes. So something was not right. Using the key commands for Force Quit, the Force Quit Box popped open. But every time I tried to move my finger to force quit the application, the arrow cursor did not move. So I rebooted, pressing the power button.
    Once the system rebooted, the final installation step for the HP printer appeared on my desktop. So I went through the same steps. Again, spinning beach ball for another 10 mins. Again, tried to Force Quit. Again, the trackpad failed to sense my movement, leading me to believe that the Fore Quit window froze, too. Again I had to reboot holding down the power button. (Am I wrong to think that the Force Quit box should respond as quickly as Window’s Task Manager box?)
    Once it rebooted, I was able to uninstall the HP software, and I sent it to the traschcan. To end the day on a good note, I decided to move some photos and set up my desktop background pic. I am totally in love with the idea that my desktop background image will change everyday!
    so day 2..........
    Started off much more promising than Day 1. I installed office 2004, but had a bitchy time trying to install VPC. After realizing that I really don't plan to use VPC on this machine (it's free software b/c my school has an agreement with M$), I just uninstalled the set up assistant. I was able to set up a wireless network in my lab via the Airport Extreme I got a while back. No problems there.
    I went out to buy a Logitech wireless mouse (the one that's Mac compatible and boasts " up to 1 year" battery life). Went home and downloaded the driver for the mouse. No problems with the cursor movements at all; in fact I had had no problems with the cursor movements all day. I thought that ibook got over the problems it had the day before. Man was I wrong....
    I installed Firefox and Palm desktop. No problem. Then my friend---the one with the powerbook--- called to see how I was doing. He then helped me set up iChat. Then he totally freaked me out when he "called" me using the voice feature. I was blown away.
    But about 20 minutes in, I couldn't hear him anymore. Then iChat froze while I was having a total of 3 buddy conversations. At this time, iChat was the ONLY ap open, so I was little confused as to why my desktop froze again.
    Again, I tried to Force Quit using the key commands, and again, the Fore Quit Box did not respond to my movements. So I rebooted holding down the power button.
    Once the system restarted, I noticed that the cursor arrow started to lag in time compared to my actual mouse movements. I double checked by using the trackpad, and low-and behold, like the night before, the cursor was slow to my finger movements.
    I decided to shut down for the night and hopped back onto my PC to converse with my powerbook friend as what to do next.
    Then it hit me: my HP laptop was being MORE reliable than my new ibook!
    Today is Day 3. To my disgust, my first post on AppleNova is not about how great my new ibook it, but rather a post for help. It's a little ironic that I am typing this up right now on my HP, not my iBook!!!
    so, any advice? is this the "routine" experience for breaking in an Apple product? Where might have I gone wrong? Or is this the computer equivalent to a "lemon" car?
    should I use the Deluxe disc that came with the AppleCare package? Or should I just call Apple Care anyway? OR should I just march back into the AppleStore and demand a new machine? If so, the apple store I bought it is 30 miles away, but the nearest Apple Store is 12 miles away (can I return it to the nearest Apple Store, even though that it is not the store I bought it from?).......
    sorry that this is a long thread, but from reading the posts from this forum during the last 6-7 months, I got the impression that this community was all about helping other Mac users, and I'd like to be part of the Mac faithful even if I'm having a bad first time
    I've heard everything from "it could be HP drivers" to "take it to the Genius Bar" to "reinstall Tiger" to "Use the Hardware Check".........
    iBook G4   Mac OS X (10.4.4)   bought this brand new iBook --my first Mac--- this weekend

    Frist tip, after installing software updates (I assure your machine started off with 10.4.2 and when you first used it, you were promted to update to 10.4.4.), go into the utlities folder (under applications) open disk utlitity and verifity and repaire disk permissions, this will greatly boost preformace and may fix your problem. (In fact do this once a week) Go ahead and run the Techtool (Applecare hardware test CD) and check for any problems. If these come up with nothing, I'd call Applecare and tell them what is happening. Applecare will cover you at any Apple dealer and some Apple resellers as well. Going elsewhere will kill your warrenty BTW.

  • MSI Z77A-GD65 No Post

    When I first started my new system, I did get a display and entered the BIOS. I changed the boot order to put my optical drive first, put in a live CD, restarted, and got a black screen. I ejected the CD, restarted, and got a black screen again. I didn't get a display again until I disconnected all my drives whereupon I got a map error and was able to get back into the BIOS. A web search indicated this is a bug that occurs when no drives are connected so I reconnected the drives, restarted, and got a black screen again. I disconnected the drives again and restarted but I got a black screen again (no map error this time). I tried connecting my monitor to the graphics card instead of the motherboard and that didn't work. I tried removing the graphics card and video capture card and that didn't work. I tried clearing the CMOS by pushing the button and even removing the battery for several minutes and that didn't work.
    Here's where things get weird. I tried testing the RAM by pulling out one stick and the system kept restarting itself: it would turn on then power off a few seconds later then, after a few seconds, start up again, etc. I had to wait till it powered off and quickly pull out the power supply's cord to get it to stop. I removed that stick and put the other one in instead and the same endless loop of restarting happened again. When I put both sticks back in it stopped restarting.
    Since I couldn't get into BIOS A, I switched to BIOS B and got a display again. There was no option to restore BIOS A so I was forced to continue using BIOS B. Since my graphics card was removed at this point, I changed the BIOS to IGD instead of PEG for graphics and shut down. I reconnected my drives then restarted and got a display again and entered the BIOS. I changed the boot order to put my optical drive first, put in a live CD, restarted, and got a black screen. I ejected the CD, restarted and got a black screen. I disconnected the drives and restarted hoping I would get a map error and could get back into the BIOS but got a black screen again. I've tried switching back to BIOS A but still can't get a display.
    I tested the RAM by putting it in my old desktop one stick at a time, and then both sticks at once, and it worked fine. I installed the optical drive and one of the hard drives into my old desktop and successfully installed and booted linux off of it with the no problems. The second hard drive does appear to be borked and my old desktop froze when I tried to boot with that drive installed. However I've tried starting my new system multiple times without that damaged drive connected and I still get a black screen so I don't see how it could be the problem.
    The LED on the motherboard mostly alternates between 19 and 72. It will run through a bunch of codes too quickly to read then pause for a second on 19 (Early South Bridge Initialization) then run through a bunch of codes too quickly to read then pause for a second on 72 (Late South Bridge Initialization) then go back to 19, etc. I've sometimes also seen it pause for a second on 55 (Early Memory Initialization) and 4F (which doesn't appear in the manual).
    I'm guessing it has to be the motherboard or CPU but I don't know which. I don't have another motherboard to test the CPU on and no other CPU to test on this motherboard (the old desktop is AMD).
    Hardware:
    MSI Z77A-GD65 motherboard
    Intel Core i5-3570K CPU
    G.Skill DDR3-1600 CL9 1.5v 4096MB (x2) RAM (tested in old desktop)
    Seagate Barracuda 1TB hard drive (tested in old desktop)
    Pioneer BDR-208DBK blu-ray drive (tested in old desktop)
    Corsair Obsidian 550D case
    Seasonic G Series 550W power supply
    Samsung S23B550V monitor (tested with old desktop)
    Currently disconnected hardware:
    HIS Radeon HD 7870 GHz Edition graphics card
    Seagate Barracuda 3TB hard drive (believed to be broken)
    Black Magic Design Intensity Pro capture card

    Quote
    Here's where things get weird. I tried testing the RAM by pulling out one stick and the system kept restarting itself: it would turn on then power off a few seconds later then, after a few seconds, start up again, etc. I had to wait till it powered off and quickly pull out the power supply's cord to get it to stop. I removed that stick and put the other one in instead and the same endless loop of restarting happened again. When I put both sticks back in it stopped restarting.
    Test each stick in Dimm 2 (2nd from the cpu) Make sure they are installed into DIMMS 2 & 4 (2nd from cpu and last)
    Did you try a full cmos clear on Bios A?
    If so, you can recover using this guide:
    https://forum-en.msi.com/index.php?topic=160450.0
    With the z77a-gd65, you will need to flash bios B to version 10.5. In that version in the security section is a multi bios update. Use that and it will recover bios A.
    For bios flashing: >>Use the MSI HQ Forum USB flasher<<

  • Recovery Disk Creator (Express Media Player)

    Hello,
    This is my first visit to these forums.  I bought my Toshiba Satellite A105-S4284 laptop back in November 2006 from CompUSA.  Recently, I had to take my laptop to a local repair shop because I updated McAfee and the desktop froze-  this is just some previous info, this problem is fixed.  They just backed up my data, then reinstalled the operating system.
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    My specs:
    Toshiba Satellite A105-S4284
    Intel Centrino Duo T 2050 1.6 GHz, 1 GB RAM
    Windows XP Media Center Edition Service Pack 2   (both worked before with SP2)
    Thank you

    If you have used this in the past to create the disks just use one of the previous disks to restore the system.  The disk you made previously would be exactly the same as you would create now.
    If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

  • [SOLVED] upgrade using Octopi system will not boot into DM

    I did a system upgrade using Octopi late last night. I use Enlightenment and Gnome. After the upgrade the desktop froze (E), so I switched to a vt and rebooted. That failed to work, so I forced power off using the power button and went to bed. The next day I started up the laptop (lenovo t430) but the boot never got to gdm login. I stops with the line: "[ OK ] Started Accounts Service". Using htop I see that gdm is running.
    Then I opened a vt and tried to do another upgrade (pacman -Syu), but that failed with an error message stating that a libgpgme was too short. I took a look and found that both libgpgme files were empty (0 bytes). I went to my pacman cache and found the packages and use them to copy over the lib files. Pacman then worked. But booting still did not.
    All this made me curious, so I checked my /usr/lib dir and found 54 lib files empty. I'm certainly no system expert, but this doesn't seem like a good sign to me. When ldconfig is run a very long list of empty libs is printed to the screen.
    At any rate, I'm wonder if anyone else ran into this issue and (of course) if anyone has a solution for this? I really don't want to go through each empty lib and copy the files by hand if I can avoid it.
    Any help would be very appreciated.
    TIA
    Gary
    Last edited by henrythemouse (2014-12-31 05:45:05)

    jasonwryan wrote:
    Please edit your title to reflect the fact that Octopi borked your system.
    https://wiki.archlinux.org/index.php/Pa … an_upgrade
    Thank you for the link, not to mention the quick reply.
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    I tried the recommended command from the above link but kept getting numerous error messages stating that such and such file already existed on the filesystem. Which was true enough, so I added the --force parameter and that did the trick.
    This is the command I used to get running again:
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    Problem solved. Except I have to wonder how it was caused in the first place. If it was caused by using Octopi, I guess I should run that by the author. And I'll have to either go back to using the command line or try another gui.
    Last edited by henrythemouse (2014-12-31 05:43:13)

  • [SOLVED] KDE Plasma doesn't load correctly sometimes

    Hi!
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    Last edited by Ben_the1st (2010-12-04 12:35:55)

    It looks like it has to do something with the Nvidia driver, cause I have:
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  • Changing Default file manager Nautilus to Thunar

    I am running Gnome, but want Thunar as my default file manager. Last time I did this my desktop froze. I did it with some Ubuntu script https://help.ubuntu.com/community/DefaultFileManager. Is there someway I can do this without my desktop freezing?

    Maybe these methods:
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  • Lost original user account ... , system renamed with  ...(2)

    Desktop froze while executing selection from system preferences to reboot in Windows. Hard restart opened with new computer name and inability to change name back to original due to "computer with that name already exists on network" error. May be propagated in Windows as well because I no longer have administrator privileges to my windows configurations either. New iMac i7.  Thanks.

    Well, at this point you have no many options if you want to install Windows 7
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  • Unable to use Time Machine after Snow Leopard upgrade

    This may be answered in other threads, if so I'd appreciate a pointer to them. I couldn't find an appropriate one in my searches.
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    Then my external drive where TM backs up to began to backup. Later I tried to open up TM and my desktop froze. After several reboots still had the same issue, I did a Safe Boot. Then rebooted as normal.
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    Ok, right after reading your response I checked the logs, and I got the following things that seemed relevant:
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    Mounted network destination using URL: afp://Esperanza%[email protected] /Esperanza%20Brizuela-Garcia'
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    Cannot find function pointer VRPreviewCFPlugInFactory for factory 20D1C6B2-6A02-11D7-B5A6-000393D45566 in CFBundle/CFPlugIn 0x100123320 </Library/Plug-ins/DiskImages/NUMPlugin.bundle> (bundle, not loaded)
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    Event store UUIDs don't match for volume: Macintosh HD
    Forcing deep traversal on source: "Macintosh HD" (mount: '/' fsUUID: 3625EDCE-0845-3846-8922-A92C14C65168 eventDBUUID: BE29DED5-F7FF-4170-BABA-3C4564F1B04B), {1, 1, 1, 0}
    Waiting for index to be ready (101)
    Waiting for index to be ready (101)
    Waiting for index to be ready (101)
    Waiting for index to be ready (101)
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    Once it restarted I looked at the logs, I kept getting the first part posted above, but not the second group of errors. The only other suspicious thing I found was:
    Oct 11 21:53:55 esperanza-brizuela-garcias-imac com.apple.backupd[1216]: CoreEndianFlipData: error -4940 returned for rsrc type open (id 128, length 12, native = no)
    I tried to backup again. It started where it left, but it hung within a few minutes. I checked the logs and this is what I found that looked suspicious:
    Oct 11 23:16:58 esperanza-brizuela-garcias-imac diskimages-helper[259]: Cannot find function pointer VRPreviewCFPlugInFactory for factory 20D1C6B2-6A02-11D7-B5A6-000393D45566 in CFBundle/CFPlugIn 0x100115d80 </Library/Plug-ins/DiskImages/NUMPlugin.bundle> (bundle, not loaded)
    Oct 11 23:16:58 esperanza-brizuela-garcias-imac com.apple.backupd[255]: 2009-10-11 23:16:58.920 diskimages-helper[259:2103] Error loading /Library/Plug-ins/DiskImages/NUMPlugin.bundle/Contents/MacOS/NUMPlugin: dlopen(/Library/Plug-ins/DiskImages/NUMPlugin.bundle/Contents/MacOS/NUMPlugin, 262): no suitable image found. Did find:
    Oct 11 23:16:58 esperanza-brizuela-garcias-imac com.apple.backupd[255]: /Library/Plug-ins/DiskImages/NUMPlugin.bundle/Contents/MacOS/NUMPlugin: mach-o, but wrong architecture
    Oct 11 23:16:58 esperanza-brizuela-garcias-imac com.apple.backupd[255]: 2009-10-11 23:16:58.921 diskimages-helper[259:2103] Cannot find function pointer VRPreviewCFPlugInFactory for factory 20D1C6B2-6A02-11D7-B5A6-000393D45566 in CFBundle/CFPlugIn 0x100115d80 </Library/Plug-ins/DiskImages/NUMPlugin.bundle> (bundle, not loaded)
    Oct 11 23:17:20 esperanza-brizuela-garcias-imac fseventsd[34]: event logs in /Volumes/Backup of Esperanza Brizuela-Garcia’s iMac/.fseventsd out of sync with volume. destroying old logs. (3323 20 6823)
    Oct 11 23:17:21 esperanza-brizuela-garcias-imac com.apple.backupd[255]: Disk image /Volumes/Esperanza Brizuela-Garcia'-1/Esperanza Brizuela-Garcia’s iMac_00254bb26ec6.sparsebundle mounted at: /Volumes/Backup of Esperanza Brizuela-Garcia’s iMac
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    Any ideas will be greatly appreciated

  • Time Machine "resets" after Snow Leopard install.

    This may be answered in other threads, if so I'd appreciate a pointer to them. I couldn't find an appropriate one in my searches.
    I have a MBA and recently installed Snow plus the 10.6.1 update. I was having various issues and reinstalled Snow, leaving me at 10.6.0.
    I had deleted some applications to free up some space, and decided to restore them with Time Machine (TM). The first time I opened TM, it seemed normal and I restored one of the applications.
    Then my external drive where TM backs up to began to backup. Later I tried to open up TM and my desktop froze. After several reboots still had the same issue, I did a Safe Boot. Then rebooted as normal.
    Now TM asks if I want to start backing up, net new. It doesn't appear to see the old backups anymore.

    Try the Snow Leopard forums. You are now in the Leopard forums. Wrong place for a SL question.
    TM questions should be posed in the Time Machine topic area of the Leopard forums. At the top of the TM forum are three User Contributed Tips that you should read to see if you are able to find a solution for your problem.

  • IMac screen locks-up

    I have a 27 inch iMac Mid 2010 (iMac 11,3) 16GB RAM (Kingston, installed after purchase) currently running OS X 10.7.4. Came with OS X 10.6. Apple Care until Dec 29, 2013.
    Since the beginning I have experienced the screen freezing, but still able to move the mouse/cursor.
    Originally the problem occurred once every three to four weeks. I phoned Apple Care a couple of times in the first three months, but because it was so infrequent, and I couldn't note anything specific prior to the freezing occurring, I got nowhere with a solution from Apple. I did decide to take out the 3 year Apple Care extended warranty.
    As time has gone on, the freeze-ups have become more frequent. Can't recall specifically if it got more frequent after installing Lion.
    The problem is much worse if the computer is cold, ie. if I turn it off. When cold, I basically have to let it freeze up and then let it sit until it gets hot. The switch off and start it again.
    Sometimes I get weird graphics effects on start-up when I have the problem, such as a pattern of tiny blue squares about 1/8" square in horizontal line across the screen. Sometimes the dock will be scrambled graphics, seeing parts of the icons all on top of each other across the dock area. This is what happend one time just before it froze. This is also how the dock will appear once in a while.
    If iTunes is playing music or a radio station when the problem occurs, it continues playing fine.
    I can still print a document from my MacBook through the iMac with the screen frozen.
    Today I was on Skype having a conversation and suddenly realized the screen was frozen. We were able to carry on talking to each other.
    I can access files on the iMac or attached external USB drive using my MacBook.
    I have never had the problem while running in 'Safe Mode'.
    I have tried the following resolutions:
    • Reset the PRAM when restarting the computer. Seems to extend MTBF. If I don't do a PRAM reset the problem will sometimes recur immediately.
    • I have done an SMC (System Managements Controller) reset with no noticeable results.
    • I installed and  ran smcFan Control and upped the fan speeds. No difference.
    • I have emptied all cache files (as directed by an Apple Care rep) and deleted all start-up programs. No change.
    • I set up another User to see if problem occurred with the test user. No difference.
    • I have run 'Verify Disk' and 'Repair Disk' as well as 'Verify Disk Permissions and 'Repair Disk Permissions' more times than I can remember, including with an Apple Care rep on the phone.
    • I took the iMac to the Apple Store Genius Bar and they plugged in a drive and ran a hardware test (not the AHT, something else) which showed the RAM was faulty. It just showed a yellow triangle with an exclamation mark beside 'Memory'. Everything else tested fine. I asked the 'Genius' if it could determine if it was a particular bank of RAM. He said he didn't think so, but clicked on the yellow icon which opened to illustrate the four banks of RAM all shaded yellow.
    • I came home and pulled the RAM and reinstalled the 2 x 2GB original Samsung RAM. Out of curiosity, I took Disk 2 which came with the computer and ran the AHT and it showed the RAM fine. Then I pulled the Samsung RAM and reinstalled 1 x 4GB bank of Kingston RAM and ran the AHT. It said the RAM was fine. I ran the AHT for each 4GB bank of RAM in both slot '0' and slot '1'. Took me several hours. All AHT test results said the RAM was fine.
    • I then reinstalled the 2 x 2GB original Samsung RAM and went to work. The desktop froze within about 10 minutes. I reset the PRAM and it lasted a couple of hours. Then about a day.
    Apple Care says wipe the drive and reinstall OS X. I'm somehow not convinced, but will probably be my next step. I hate wasting hours reinstalling everything. I will make a clone backup, and if nothing changes after reinstalling OS, I'll wipe the drive again and copy the clone back over.
    Any other suggestions? Have I missed trying something, before I wipe the drive?

    open console in Applications>Utilities, check the system log for the date/time of the last problem for clues.

  • Blank Grey Screen following battery removal

    Hi-- my boss's laptop has crashed and he asked me to fix it. According to him he had been downloading photos when the program froze, he tried to quit and then his Safari froze up as well. The desktop froze completely shortly after, and he was unabe to shut it down by holding the power button. He then removed the battery. When he started up again, it was stuck on the apple startup for a half hour, then showed him a file folder icon. (No flashing question mark)
    We have tried to boot from the System disk (the disk is now stuck in the drive), tried to boot in Safe mode, and reset the PMU and the NVRAM... now it just starts, gives the bong then stays gray. No icons or anything...
    Can anyone shed some light on this before I drive across town to take it to the Mac Store? Thanks!
    PowerBook G4   Mac OS X (10.3.9)  

    In an update-- we finally managed to get the Disk utility open off of the Startup Disk, and when I tried to verify the disk it gave me the following error:
    "Error: The underlying task reported failure on exit." It won't allow me to run the repair-- just the verifications.

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