DeskTop Manager freezes when searching for apps

Have the most recent 4.6 software installed. Worked on day 1 with my new Bold, now everytime it searches for Apps, the status bar goes to what looks to be 100% then freezes. Cannot load anything? Anyone having this problem?

Yeah. Check out my post here
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
Message Edited by jmrmb80 on 11-06-2008 11:32 PM
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Desktop Manager freezes when looking for device app. updates

I NEED to use the Desktop Manager because I want to remove apps from my 8130 that I believe are bogging my phone down and causing it to act wierd (like Yahoo Messenger!) So I connect my phone, click on DM. Instantly a gray box comes up saying "Searching for device application updates. Please wait." It runs and runs and never does anything. I allowed it to go for 20 minutes one time just to see if I was just being too impatient, but still nothing. I click "Cancel" and DM goes into "Not Responding".
I have repeated this cycle several times... decided maybe it was the software (v4.7) and went to do an uninstall. It goes to compute system space and comes back with a 1606 error, something to do with "network something or other". So I cannot even UNINSTALL it!
What gives? I have noticed several others says they have had problems with 4.7 crashing their computer, which hasn't happened to me yet... but has anyone else had what I just described happened to them. And if so, what did you do to fix it?
Nick

Possibly...but if the issues wind up being intermingled (as they so often do), then having them separated becomes confusing. The way these forums work is that there are many of us here volunteering in our spare time to help out. And that means needing to have clean hand-offs of information so that anyone can pick up from another (since, for instance, I need to dash out right about now...someone else will need to pick up). If one post here only has a subset of the total story, someone picking it up here will have no way to realize that other things were tried in another thread. The key for each OP is to keep it to one thread unless and until it can be determined that things should be split -- and then we can have the mods do that if we need it. For your issues, while it's so new and in the initial diagnosis stages, keeping it in one place would be cleaner.
BTW -- all of that is merely IMHO. I have no "power" over what anyone here does. I'm just a volunteer.
Occam's Razor nearly always applies when troubleshooting technology issues!
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My phone freezes when searching for apps

When I go to apps it freezes on the screen

Yeah. Check out my post here
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
Message Edited by jmrmb80 on 11-06-2008 11:32 PM
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Wont connect to internet when searching for apps only

I just recently bought an HP Photosmart eStation and on the estation im going to go look for apps and says there is trouble connecting to the internet but everything is working fine and the wireless works great. Only having issues when looking for apps.
Any suggestions?
Thanks
Rob

Thanks for letting me know, i was afraid it was only me.

Desktop Manager 5.0 searches for device upgrades

Hi...yesterday, in my infinite wisdom, I decided to upgrade the Desktop Manager from 4.5. I started by upgrading to 4.7and I let it "check for upgrades." When it finished, it found 5.0,so, I upgraded again to 5.0--again, letting it check for upgrades. It found some upgrades that weren't real--and RIM tech support walked me through reinstalling the OS, which also deleted all data on my BB but not the 3rd party apps that were installed. So, I re-entered data and today, I've got things up and running just fine. Also,the Desktop Manager works just fine, synchronizing with Outlook and making backups.
I've begun to find this "checking for updates" behavior annoying, so, I read here and found that I can modify the installation from Add/Remove Programs (I'm using XP, SP3). I made the change (set "check for updates" to "not installed on this computer" and removed the check from the box on the final screen), and then I rebooted the computer.
The "check for updates" link no longer appears in the BB Desktop Manager, BUT, each time I plug in my device, it checks for Device updates. Is there some way to stop this truly annoying behavior? I'm guessing that my actions stopped Desktop Manager from checking for updates to itself but not to the device and I can't find any options to turn off this behavior.
Thanks!!

Issues are resolved when software is doing something that is not inherent to its purpose. This is a prime purpose of DTM.
That you don't want it to check for device updates does not constitute it being a software bug/issue.
Наглый пес! Вы должны быть благодарны мы даем Вам возможность проживать в нашем мире!
BB 9550 Verizon OS 5.0.0.1015 My Storm My Blackberry My Lifeline
If there is a Theme on my Blackberry, Hedone it!
If someone successfully helped you with an issue, say thank you by clicking "kudos" in their post and clicking the star.
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If your issue has been solved, please mark the post that solved it for you!

App store Next button not working sometimes when searching for apps

In the app store (using iPad with iOS 4.3.1), when i search for certain words and click on "See All", the next button does not always work. It is enabled (white) and there are more apps to be seen, but tapping either the one top or bottom simply does nothing. Other times, it works fine. I just started seeing this problem after applying the iOS 4.3.1 updates.

Not sure about the layout on PC but try this.
(1) Starting at home screen (click the house icon top, middle). (2) Top right, click on Library button. (3) Next screen, top left, click the icon that says Music. It will pull up a menu where you can select Apps (also movies, tv, etc).
At the bottom right you should see your update button for your apps and telling you the count of those.
Good luck

IPad freezes when searching (or after using) Contacts app

My iPad freezes when searching contacts and sometimes shortly after I've use the Contacts app. The behavior doesn't appear to be predictable, except that the freezing only happens while using or shortly after using the Contacts app. Are there any fixes for this?

No fixes yet for anything software wise.
Try a restart. Shut off the iPad by holding the home button and the top right button until you see the shutdown screen. Then turn the iPad on and try the contacts again. You can also try to reset the ipad's software to factory settings and restoring it.
Do a fresh backup first.

The App Store just goes white when I attempt to search for apps.

My App Store screen just goes white when I attempt to search for apps. You can tell it tries for a few seconds and then nothing but white.

See if any of these suggestions from appletoolbox.com work for you.
Please try each step until you resolve your issue:
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS). (see this article)
Close the App Store completely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Re-launch the App Store.
Restart your device by pressing and holding the sleep/wake button until “Slide to Power off” appears.
Launch the App Store; if it is still blank with nothing shown, wait a few minutes. Sometimes apps may load slowly because of networking issues.
If still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.
Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out”. Wait one minute and sign back in by reentering your Apple ID and password.

Is it just me, or is this NOT how the new iTunes store is supposed to look when searching for a song, TV show, or app?

Take a look...that's just weird! When searching movies it looks fine, but when searching for songs, TV shows, or apps, this is what you get. Notice all the DI6 and SF6? I mean I know iTunes 11 just came out and all, but THIS kind of surprised me. Wanted to see if I'm the only one seeing this or if others see it too.

Ok, Apple has fixed it now

Searching for Apps to help us manage employee hours and all mobile plant maintenance and hours any suggestions

We are currently looking for a way to get rid of paper in our business. We have machines all over the place as well as staff.
Does anyone have a app that can manage employee hours and would be able to record plant (machine) hours and jobs?

If you are using Quick books in your company you can search for apps through their system and there is one that integrates with QB15 that is great but i cant remember the name right this second .

I can't search for apps by pulling down on the home screen. Today view in Notification Center is turned off, but today view comes up when I pull down, not Spotlight Search.

I can't search for apps by pulling down on the home screen. Today view in Notification Center is turned off, but today view comes up when I pull down, not Spotlight Search.

Pull down starting in the middle of the home page, not at the top.

How can I view more than one result on the screen when I search for apps? eg I search for my hobby and there are over 1500 results - one result per screen - do I have to swipe 1500 times to see them all?

I search for apps about my hobby. There are over 1500 results. Each single result takes up the whole screen. I will have to swipe the screen 1500 times to see all the results. How can I see 8 or 10 results and scroll through fast? Thanks very much for any suggestions!

Bump:)
But I've found some online reviews of this and I think we
are stuck with this amazingly awful search system until
they realize people like me won't bother searching for or buying
Apps.
Does a novel display one sentence per page?
Do you listen to a radio documentary that transmits one word a minute?
Or how about a song that is broken into four parts because the singers ran out of breath?
Searching app products has never been easy or a pleasure, and now it's tougher than ever. Who has the time to swipe 1,600 times? It HURTS - and hurts my brain just thinking about it.
Woe is me!
Woe are we!

BB Desktop 7 freezes when it gets to 2190 contacts.

Can anyone help me out with my desktop manager freezing? I'm using PC BB Desktop software version 7.0.0.59 (Bundle 60) and every time it looks at my contacts and gets to 2190, it freezes and shuts down the BB desktop software. I have around 3000 contacts so it's not even finished reviewing all of them.

"Reviewing"? Hmmm...do you mean it's attempting to synchronize with your Desktop Organizer (e.g., Outlook), and it's stopping on that record? If so, that record might be somehow corrupt. To find it, you need to export your Contacts from your Desktop Organizer...I have heard that the order they are exported will match the order that the RIM Desktop Software is working with them, which will allow you to find that record and then edit it in your Organizer to correct the corruption (you might have to copy the data to a new Contact Record and delete the old one).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB 9700 - Desktop Manager Crashing when Sync'ing Address Book

Hi all,
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
thanks
Rowdy

Hi and Welcome to the Forums!
First, make sure that the version of GroupWise you are using is compatible with the version of the RIM DTM software that you are using:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Assuming it is so, then the next steps will depend on the error messages when it "crashes". If you have any text of that, you can try searching for it in the public KBs:
http://www.blackberry.com/btsc/microsites/microsite.do
You also can activate advanced synchronization logging to see if the log provides you with any better information:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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The following error occured when searching for on-premises exchange server

I look after a company where I installed a new DELL server last year, The server is running Windows Small Business Server 2011 which we installed. Exchange 2010 was installed as part of the Windows Small Business Server 2011 installation. At the time we
did not configure Exchange because they use external POP accounts for email. Eventually they wanted to move over to Exchange
When we created the user accounts using Windows SBS Console, it created a local mailbox for each user
No problems - [email protected]
Since late last year every time I create a new user within SBS Console, it errors creating the mailbox
Add a user account and assign a user role
Getting "Unexpected error occurred" when Setting up an e-mail account for user
Looking at the error "Unexpected error occurred" & MessagingManagement "Unexpected error occured"
The user account is created ok just no e-mail address is created for the user
I never thought much about this at the time as we weren't using Exchange email accounts. I decided to have a look at this issue over weekend
When I try to open Microsoft Exchange Management Console I'm getting "Initialization failed"
The following error occurred when searching for the On-Premises Exchange server
When I try to open Microsoft Exchange Management Shell, I get a similar error
I've download & run EMTShooter which just identifies there is an error & gives me the same error
I've installed & re-installed WinRM IIS Extensions
I've checked all the settings in IIS, Default Web Site, PowerShell, Modules & Paths...
Still cannot connect to Exchange
I've trawled through the internet for two days checking & testing every solution but no luck
I've checked every setting against another Windows SBS 2011 Server we've installed & works
I cannot find a difference
Can someone help me or point me in the right direction?
Peter Ralphs

Thanks for the reply Cara
Here's the original error I was getting when opening Exchange Management Console
Initialization failed
The following error ocurred while searching for the on-premises Exchange server:
[server.myd.local] Connecting to remote server failed with the following error message : The WinRM client cannot process the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid.
For more information, see the about_Remote_Troubleshooting Help topic. It was running the command 'Discover-ExchangeServer -UseWIA $true -SuppressError $true -CurrentVersion 'Version 14.1 (Build 218.15)
I got similar error when trying to access the Exchange Management Shell
VERBOSE: Connecting to SERVER.myd.local
[server.myd.local] Connecting to remote server failed with the following error message : The WinRM client cannot process the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid.
For more information, see the about_Remote_Troubleshooting Help topic.
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [],
PSRemotingTransportException
+ FullyQualifiedErrorId : PSSessionOpenFailed
When I opened the Exchange Management Console this week, the error had changed slightly
Initialization failed
The following error ocurred while searching for the on-premises Exchange server:
[server.myd.local] Connecting to remote server failed with the following error message : The WinRM client received an HTTP server error status (500), but the remote service did not include any other information about the cause of the failure. For more information,
see the about_Remote_Troubleshooting Help topic. It was running the command 'Discover-ExchangeServer -UseWIA $true -SuppressError $true -CurrentVersion 'Version 14.1 (Build 218.15)
I could only run Exbpa from a command prompt (obviously no access from Exchange Management Console)
This is the result of the Health Check Scan
Organization: First Organization
Default Global Address List Changed
The 'msExchQueryFilter' attribute of the default Global Address List 'Default Global Address List' has been changed. Default: '(Alias -ne $null -and (ObjectClass -eq 'user' -or ObjectClass -eq 'contact' -or ObjectClass -eq 'msExchSystemMailbox' -or ObjectClass
-eq 'msExchDynamicDistributionList' -or ObjectClass -eq 'group' -or ObjectClass - eq 'publicFolder'))'. Current: '((Alias -ne $null) -and (((ObjectClass -eq 'user') -or (ObjectClass -eq 'contact') -or (ObjectClass -eq 'msExchSystemMailbox') -or (ObjectClass
-eq 'msExchDynamicDistributionList') -or (ObjectClass -eq 'group') -or (ObjectClass -eq 'publicFolder'))))'.
Admin Group: Exchange Administrative Group (FYDIBOHF23SPDLT)
The default public folder database is remote
The default public folder database for mailbox database 'Mailbox Database' on server SERVER isn't local. Public folder database: CN=Public Folder Database 1529293969,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First
Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=myd,DC=local.
Server: SERVER
Disk timeout changed
Disk timeout on server SERVER.myd.local is not set at the default of 10 seconds. This is normal if third-party storage software is installed. Current timeout value is 160 seconds.
Client RPC binding found
The 'Rpc_Binding_Order' is set on server SERVER.myd.local. It is possible that either the Exchange or Outlook client is installed on the server. Current registry value: ncalrpc,ncacn_ip_tcp.
One thing I've noticed from the start is that the error occurs when it is "searching" for the Exchange Server, it then goes on to name the server [server.myd.local] it knows it's there but cannot access it ?
Another thing I've noticed is that it always refers to the "remote server" this server is Windows SBS 2011, it's the Domain Controller, DHCP Server, DNS Server & Exchange Server all in the same box
I also noticed that the Health Check stated that "The default public folder database is remote"
Has this something to do with it ?
Regards
Peter

DeskTop Manager freezes when searching for apps

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