Device has a problem connecting to the server

Second time tonight my blackberry torch 9800 stopped giving me emails... the first time resigning in to my email worked, this time when i try to do that i get the error message "device had a problem connecting to the server" ...what does that mean?? i re-connected to the network and tried numerous batt pulls. HELP!!

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Your device had a problem connecting to the server

I tried to use bbm and it was failed , then i tried to set up email then i got an above message , pls advice me solve the problem .

kp_1 wrote:
I am trying to set up email on my 9720.
The email works properly on my Z10 but I need the 9720 to work too so that I can access it using a local carrier when working abroad.
All other features seem to be working properly.
I keep getting the 'Your device had a problem connection to the server' meesage.
Hi @kp_1! Welcome to the BlackBerry Support Community Forums!
Do you have an exisiting BIS plan on your 9720?
Unlike your Z10, legacy devices like the 9720 require BIS (BlackBerryInternet Service) for it to have access to BlackBerry services (BBM, Email, protect etc.)
If you have a BIS and you can use other services except for the email, then you need to contact your carrier. This issue may be caused if the carrier has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Device had a problem connecting to the server

Hi,
I've just got a new blackberry curve. It was on O2 originally but has been unlocked so I can use it with my Virgin account. I have managed to set it up fine except that when I go into email settings to initialise the application is says "your device had a problem connecting to the server".
I never actually used it with the O2 network although there is an email in my inbox from Blackbery registration saying "your handheld has been registered with the wireless network".
Any help greatly appreciated!

Hi ekatedelaney,
Welcome to BlackBerry Support Community Forums.
You may need to setup your email from your new provider's website via computer. http://bit.ly/g124JI
If you are still unable to do this you may need to contact your wireless provider for assistance.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

EMAIL: Your device had a problem connecting to the server?

I have not received an email to my blackberry for 2 days and wondered if something went wrong.
When I run Setup > Email settings.
Its starts to load up something then comes up with an error of 'Your device had a problem connecting to the server'
Does this just mean I'm not in a area with a connection? Any help?

Thank you so much for your help you guys - I thought my new toy was toast and would spend days trying to fix it. What a great forum.

Everytime I put in my password it says it has a problem connecting to the server!! what is this all about?

Everytime I try to connect to facetime and put my password in I am told it is having a problem connecting to the server!!

I know what I was doing wrong. You need to remove private browsing.

Email Setup: device had a problem connecting to the server

Does anyone has a solution for this issue?

It could be one of many things. I've always found the best way to set up an email address on your phone is to type www.blackberry.com/integrate from your phone's browser.
If that doesn't work, there might be an issue with your BIS (BlackBerry Internet Service). You'd have to contact Claro Peru to resolve that.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

I just restored my ipod as a new ipod and it won't let me sign in with my apple ID and says that it has an error connecting to the server, when I am already connected to the wifi.

I just restored my ipod as a new ipod. It will not let me sign in with my apple ID and says that it has a problem connecting with the server, even though I am already connected to the wifi.

Yes, of course.   Did you set up with your Apple ID?
Reset the iPad to factory and set it up with your Apple ID and password.   You can still sync different apps, music and other stuff onto the iPad, the devices need not mirror each other.
I have an old wifi iPad, an iPod touch and a new iPad mini with cellular.   All on the same Apple ID and password, different content on some apps, same on others.

HT4628 my time capsule has stopped working - have a green light but get an error message saying "there was a problem connecting to the server..."

I noticed this week an exclamation mark on the time machine icon on the menu bar.
My Macbook, iPad and iPhone all connect to the network but i get "there was a problem connecting to the server..."
When I open the preferences the time capsule is off but turnign it back on sends me in a loop of selecting the Time Capsule device (which has a nice green light etc) and then getting the error messgae about being unable to connect. I've pulled the plug a couple of times (this has worked in the past) but no change.
Any advice would be welcome before I try a factory reset or have to return to Apple for repair (the one thing they are offering as the thing is only 5 months old)

I also noticed that when I go to finder I see two MacBook Air's that are in my name but have the number (2) and (3) next to the name.
That is a well known bug in Yosemite.
Try open System Preferences (gear icon on the dock)
Open Sharing
Edit back to the correct name for your Mac
This may...or may not help. But, it won't hurt.
The Mac's name may stay stable....or you may see (2), (3), etc again soon.
Be sure to restart both your Mac and the Time Capsule after you do this.

TS3048 I have two iMacs 6 feet apart. One has no problem connecting to the wireless mouse and wireless keyboard. The other can"t seem to find either device.

I have two Imacs 6 feet apart. One has no problem connecting to the wireless mouse and keyboard. The other indicates it can"t find it"s wireless mouse and keyboard.

Hello:
A Bluetooth device may only be connected to one thing at a time.
Barry

There was a problem connecting to the server ... OS 10.8.4 + WD NAS

Dear all,
first my configuration:
iMac from mid 2012, MacOS X Mountain Lion, 10.8.4, iPhoto 09 v. 8.1.2 - all software updates done and up-to-date
MacBook Pro late 2011, MacOS X Mountain Lion, 10.8.4
NAS WD My Book World Edition II (white light), 2 x 1TB (configured RAID : 1TB mirrored), original firmware (01.02.14 with MioNet built on Thu Feb 9 14:11:48 CST 2012 ) NFS, AFP enabled
a win 7 laptop and plenty of other devices
everything on a LAN with GB router + WiFi
I have my iPhoto library on my iMac, but the photos (the originals) stored on the NAS. I have the option "copy photos to library when importing" disabled. So I guess iPhoto has a reference / link in the library to the original files.
Everything used to work fine until some weeks ago. Not sure what happened but suddenly I got the error message "There was a problem connecting to the server ... Check the server name or IP address, and then try again. ..." when I tried to import photos stored on my WD NAS. When I want to display any photo stored on the NAS - same thing.
Now I guess I have a bunch of gray hairs more while trying to get this fixed.
I tried so many of the tips posted everywhere including booting in save mode, deleting the .plist files (first I actually tried to clean them using Xcode first before deleting them), etc. I cleared out KeyChain. I removed all recent entries (folders) and recent servers from the "history". I tried to connect as guest or named user. There are also no "logIn items" pointing to the NAS. I even tried to disable / enable AFP + NFS on the NAS, not to mention countless restarts of all the machines
One other thing I noticed: Before that problem occured I was able to select the NAS in Finder and it would show me all the shares. When I selected one of them it was mounted automatically. When I select it now I get "connecting" for a loooong time and then "Connection Failed". Most of the time (not always!) however I am able to get in via "Go -> Connect To Server - smb://<nas server name>). And suddently after that also selecting the NAS in Finder shows me all the shares! Hoever even this not in 100% of all cases. I can replicate this from the iMac and the MacBook.
I do use an external HD for TimeMachine to back up my data (directly connected via USB). No issues there.
Not I really don't know what to do any more
Do you have any ideas? Did anyone ever get a response from Apple with a useful solution that really hit the core of the issue?
Thank you!

SOLVED!! and I want to share the solution which worked for me with everybody here. Ultimately I had to install nettalk 2.2 on my NAS as described here: http://mybookworld.wikidot.com/netatalk2-2-on-whitelight . A nice description on how to do that can be found here: http://forums.macrumors.com/showthread.php?t=1102423 .
One last remark: When asked about the "DHX2 login process", I opted to install the original version, so I can confirm this one works too.

"There was a problem connecting to the server" in iTunes after migrating to new mac

I have a problem that is driving me crazy with my brand new iMac. I see many other people posting similar issues, but none of the other solutions seem to work for me.
I had a MacPro and bought a new iMac, on which I used Migration Assistant to set up. So the new iMac is virtually the same as my old machine in terms of appearance and installed applications. Both machines have Mountain Lion 10.8.2. All software on both machines has been through Software Update and is fully up to date, as are the connected devices (iPhone and iPad).
The problem is with iTunes. Every time I start iTunes (I think at the moment it checks my two connected devices) I get a pop up dialogue saying:
There was a problem connecting to the server "MacPro".
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
This dialogue continues to pop up constantly as long as iTunes is open, interrupting my work and frustrating me no end. The old machine is of course turned off and indeed is not available -- but I can't find what on the new iMac is so desperate to connect to it.
So far I have tried completing erasing my iTunes library, deleting all the preferences, reinstalling iTunes from a fresh download of the dmg, safe rebooting several times with no peripherals connected at all, and deleteing other preferences like the Login Items, iPhone config and iPhoto. I have also cleared Recent Items from the apple menu and opened "Connect to Server" in the finder and cleared all servers from the dropdown menu.
Last night I also completely restored my iPhone from scratch to see if that would clear away the issue and I have connected both iPhone and iPad to go through any apps that have permission to write content to my computer and deleted all of them completely from the devices.
Nothing has changed at all after all that, and I have run out of ideas. Clearly there is something somewhere that has my old machine's name hard coded in it but I can't see any way to search for it. I would grep my Library folder but I think a lot of the files are binary so I'm not sure that would unearth anything. I've seen many posts saying that Apple phone support (which I would qualify for) can't help with this issue and so I have put off phoning them to simply run through all the things I've already tried.
Any advice that anyone could offer would be extremely helpful. I can't use iTunes at all like this as it disrupts everything I try to do on the new machine.
many thanks!!

Nothing at all? Can't anyone help with this issue at all? I would be grateful for any suggstions as it is driving me crazy. It happens every time I open iTunes and also every time I open Mail.

Problem connecting to the server Timecapsule

I am working with a Motora Surfboard SBG6580 Cable Modem going to my 4th Gen Airport Extreme, then a wireless bridge to my 3rd Gen 2 Gig TimeCapsule to extend the network, then using ethernet cables to TV, DVD and MacMini. When trying to run a backup with Time Machine, or just using it as a hardrive, I keep getting the error message "There was a problem connecting to the server "Timecapsule" - The server may not exist or is unavalable at this time. Check the server name or IP address, check your network connection, and then try again." I have seen a lot of posts on this problem, but I still don't understand what the issue or resolution is.
I have tried resetting the TimeCapsule, connecting the TimeCapuse with an ethernet cable, turning off wireless functions, wiped the drive and zero'd all data, etc., but with the same results. I may be wrong, but this all seems to have started when I ran MATCH while using the TimeCapsule as a storage device for all my iTunes media - it corrupted all my data and showed my disk as full, though pretty much everything on the disk was missing. All was working fine until that point.
Any help would be nice. Help!!
Thanks in advance

If you have backed up to 77GB or something then a backup has indeed been made.. On the TC there will be a sparse bundle and backup which can be mounted.. You cannot check the disk.. you check the sparse bundle.. which can be mounted.
Please do the following.
Disconnect and remove the TC from the network.
Plug it directly into the computer by ethernet. No other connection to the TC.. turn off wireless and every other connection to the computer..
If you still have issues.. press reset and redo the setup of the TC again.
Run Time Machine and see if it works. If it doesn't work now you have serious issues.. I would guess at a faulty disk somewhere.
What OS is on the computer? From the first post you use SL still.
I would also take the firmware of the TC back to 7.5.2 as I mentioned and do full factory reset this time.. ie hold in reset and then power on.. continue holding in reset until led flashes rapidly.

There was a problem connecting to the server "10.0.1.30"

In the last couple of days I have started getting the error "There was a problem connecting to the server “10.0.1.30”" popping up on the screen. Nothing to my knowledge has changed and I have no devices on my LAN that have an IP address in this range. All devices IP addresses are 192.168.20.1xx and my router's IP address is "10.106.75.57", subset mask "255.255.255.255", gateway "10.106.75.57", DNS "10.5.80.241 , 10.5.68.232" (Router is NetComm NF2 with attached AirCard 320U USB 3G/4G modem).
A couple of weeks ago I switch from using a Sierra (NetGear) Aircard 760S Hotspot Modem (default IP address of 10.0.0.138) using the AirCard Hub wireless router (IP address 10.0.1.1) to the NetComm router AirCard modem combination.
If I Ping "10.0.1.30" the results are as follows:
"PING 10.0.1.30 (10.0.1.30): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
60 bytes from 10.5.70.11: Communication prohibited by filter
Vr HL TOS Len   ID Flg off TTL Pro cks      Src      Dst
4 5 28 5400 caf4   0 0000 3e 01 d159 192.168.20.109 10.0.1.30 "
This error message is annoying, but apart from that everything appears to be working just fine. Is there a way of tracking down what is attempting to call 'server"10.0.1.30"' and stoping it. I.E. is there a quick and simple fix?
Hardware Overview:Model Name: MacBook Pro
Model Identifier: MacBookPro8,3
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
System Version: OS X 10.9.4 (13E28)

There are many possible causes for this issue, and it may be hard to resolve. Please take each of the following steps that you haven't already tried. Back up all data before making any changes.
Step 1
If you get the alert as soon as you log in, it's probably caused by one of your login items or by software that otherwise loads at startup or login. Ask if you need help identifying it. A known offender is "AdobeResourceSynchronizer," which is a component of some Adobe products. See also this discussion.
If you get the alert in the login screen before you log in, stop here and ask for instructions.
Step 2
If there's an icon representing the server in the sidebar of a Finder window, hold down the command key and drag it out.
Step 3
In the Finder, press the key combination command-K or select
          Go ▹ Go to Server...
from the menu bar. In the upper right corner of the window that opens is a Recent Servers popup menu represented by a clock icon. From that menu, select
          Clear Recent Servers…
and confirm. Test.
Step 4
Open the Printers & Scanners pane in System Preferences and delete any network devices you no longer use.
Step 5
Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard by pressing command-C:
~/Library/PDF Services
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder may open. If it does, move the contents to the Desktop, or to a new folder on the Desktop. Log out and log back in. Test. If there's no change, put the items you moved back where they were and continue.
Step 6
Open the folder
~/Library/Preferences
as in Step 5 and move the file named "loginwindow.plist" items in that folder to the Trash, if it exists (it may not.)
Log out and back in again, and test.
Step 7
Other possible causes are references in the iPhoto, iTunes, or iMovie library pointing to the server, and bookmarks in the Preview application.
Try rebuilding the iPhoto library.
Step 8
Triple-click the line below to select it:
/System/Library/CoreServices/Directory Utility.app
Rght-click or control-click the highlighted text and select
          Services ▹ Open
from the contextual menu.* The application Directory Utility will open.
In the Directory Utility window, select the Directory Editor tool in the toolbar. Select Mounts from the Viewing menu in the toolbar, and /Local/Default from the node menu, if not already selected. On the right is a list of names and values. By default, the list is empty. If it's not empty, post a screenshot of the window and stop here.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.
Step 9
Open the following file as you did in the last step:
/etc/auto_master
It will open in a TextEdit window. The contents should be exactly this:
# Automounter master map
+auto_master          # Use directory service
/net               -hosts          -nobrowse,hidefromfinder,nosuid
/home               auto_home     -nobrowse,hidefromfinder
/Network/Servers     -fstab
/-               -static
If there are any other lines in the window, post them. Otherwise, close the window.

Print error - there was a problem connecting to the server - spinning beach ball

This has happened pre-yosemite and since. It used to only happen at home but now also happens at work. Every time I try to print, I get a spinning beach ball and a long delay until I get an error message saying there was a problem connecting to the server. At home, after clicking OK, I get a second spinning beach ball session with same error. Once I click OK second time, I get print window and can print. At work, it's only one session of spinning beach ball. The office problem occurred after upgrading to yosemite. I've deleted and added the printers without resolution. I've repaired permissions. The home problem has been going on for at least a year, probably a couple. Using a macbook pro.

There are many possible causes for this issue, and it may be very hard to resolve without wiping your account clean of everything except documents as a last resort. Please take each of the following steps that you haven't already tried. Back up all data before making any changes.
If you get the alert in the login screen before you log in, stop here and ask for instructions.
Step 1
If you get the alert as soon as you log in, it's probably caused by one of your login items or by software that otherwise loads at startup or login. Ask if you need help identifying it. Known offenders are "1Password" and "Adobe Resource Synchronizer."
Step 2
If there's an icon representing the server in the sidebar of a Finder window, hold down the command key and drag it out.
Step 3
In the Finder, press the key combination command-K or select
          Go ▹ Go to Server...
from the menu bar. In the upper right corner of the window that opens is a Recent Servers popup menu represented by a clock icon. From that menu, select
          Clear Recent Servers…
and confirm. Test.
Step 4
Open the Printers & Scanners pane in System Preferences and delete any network devices you no longer use. If in doubt, delete them all and add back the ones you want.
Step 5
Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard by pressing command-C:
~/Library/PDF Services
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder may open. If it does, move the contents to the Desktop, or to a new folder on the Desktop. Log out and log back in. Test. If there's no change, put the items you moved back where they were and continue.
Step 6
Open the folder
~/Library/Preferences
as in Step 5 and move the file named "loginwindow.plist" items in that folder to the Trash, if it exists (it may not.)
Log out and back in again, and test.
Step 7
Other possible causes are references in the iPhoto, iTunes, or iMovie library pointing to the server, bookmarks in the Preview application, and PDF files created by Adobe Acrobat with embedded scripts.
Try rebuilding the iPhoto library, if applicable.
Step 8
Resources such as images or sounds stored on the server may have been added to various applications. Examples would be pictures added to Contacts and custom sounds added to Mail. The range of possibilites here is practically infinite, so I can't be more specific. You might get a hint by launching the Console application and looking for error messages that appear at the same time as the alerts.
Step 9
Disconnect all wired peripherals except those needed to start up. Start up in safe mode. Test. After testing, restart as usual (not in safe mode) and verify that you still have the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Step 10
Triple-click the line below to select it:
/System/Library/CoreServices/Directory Utility.app
Rght-click or control-click the highlighted text and select
          Services ▹ Open
from the contextual menu.* The application Directory Utility will open.
In the Directory Utility window, select the Directory Editor tool in the toolbar. Select Mounts from the Viewing menu in the toolbar, and/Local/Default from the node menu, if not already selected. On the right is a list of names and values. By default, the list is empty. If it's not empty, post a screenshot of the window and stop here.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.
Step 11
Open the following file as you did in the last step:
/etc/auto_master
It will open in a TextEdit window. The contents should be exactly this:
# Automounter master map
+auto_master          # Use directory service
/net               -hosts          -nobrowse,hidefromfinder,nosuid
/home               auto_home     -nobrowse,hidefromfinder
/Network/Servers     -fstab
/-               -static
If there are any other lines in the window, post them. Otherwise, close the window.

Time Capsule: Problem connecting to the Server

Specs:
MacBook Pro (Retina, 15, Late 2013), 2.6 Ghz Intel Core i7, 16GB 1600 MHz DDR3, NVIDIA GeForce GT 750M 2048MB, 1TB SSD, OSX Mavericks 10.9.4 (13E28)
Time Capsule 2013, 3TB, Firmware 7.7.3
"There was a problem connecting to the server "Xxxxx's Airport Time Capsule".
Check the server name or IP address, and then try again. If you continue to have problems, contact your system administrator."
I can access my Time Machine, but I cannot backup. Everytime I try to I get the above message. I had this problem in the past, but opening Time Machine System Preferences and Selecting and deselecting the current disk seemed to fix it. It was an odd fix, but every time I went into the settings to get to the bottom of the problem it resolved itself before I could get to the bottom of the issue. I thought I was imagining it at times! The Time Capsule is also giving my network sporadic connectivity issues to the internet. It will maintain a perfect wireless connection, but not provide a connection to the internet. Turning my notebooks WiFi on and off seems to resolve the issue upon reconnection.
What's going on and how do I fix it!
I also have AppleCare for the Time Capsule and would like to not get too crazy or involved with the solutions. Nothing that voids the warranty!

We would not suggest warranty voiding fixes on any device that has warranty.. we only suggest those when Apple refuse to help or the device is older.
Reset your TC to factory.
The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Redo the setup of the TC.. using all short names.. with no spaces and pure alphanumeric.
Apple changed Mavericks default network protocol to SMB and it has tighter rules.
eg.. A good name is TCgen5
A good name for the wireless is TCwifi
Use whatever you like.. up to max 20 characters but short and sweet is better.
Once you do that, mount the disk in finder manually.
Go, Connect to server.. From the top menu area.
AFP://TCgen5.local
OR even better use its IP address.
AFP://10.0.1.1 (but it must be static which usually means in router mode).
Once you have found the network resource.. put in your disk password and save it to the keychain. All passwords should be pure alphanumeric mix of case and numbers and 10-20 characters.
Reset Time Machine to the new path to the TC.
It will say it will start a new backup but in fact it will discover the old one and simply continue the backup.
If it still fails.. it is faulty and should be returned.
The drop out of the internet even when wireless is working points to faulty WAN connection which is a serious bug on these.

Device has a problem connecting to the server

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