Didn't receive 10% bonus or points for GCU

Hey there,
Just wanted to report that I traded-in about $200 worth of games on 11/2 and didn't receive my 10% bonus during the transaction. Staff said they logged my GCU in when doing the trade, but I'm also not seeing the points on my Account History. Anything we can do to get me that bonus and the missing points?

Hi WarLama,
Sorry to hear your Gamers' Club Unlocked bonuses might not have been applied to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Did a Game Trade In, Didn't Receive 10% Bonus

I just did a game trade in at the store by my employer and while I did receive the 30% bonus, I never received the extra 10% bonus. I even reminded the employee about several times before the completed trade about this and while he was nice, seemed to ignore what I was trying to inform him. I received the 10% extra on top of the extra 30% on Friday when I did a game trade in.
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Hello cadavis435,
We appreciate you taking the time to post on the forums about your Gamers Club Unlocked bonus. I'll need to view the receipt to further investigate your situation. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
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Didn't receive points for trade in

Hello,
Earlier today, I had went to Best Buy and traded in a few games, with my gamers club membership included, however when checking my points balance right now online, I don't seem to see anything reflecting the points for the trade in that I had done.
Hopefully this could be fixed

Good morning after2012,
There is a possibility that your My Best Buy™ account was not attached to the trade-in you made back on 2/28/2015, especially if the 10% bonus for being Unlocked was not added to the gift card you received. As I mentioned above, it can take up to 20 days for points to officially post to a member's account, and we do need to allow a full 20 days before exploring other options.
If points for that trade-in do not post to your My Best Buy™ account by the end of tomorrow (20th day), then I will respond to the private message that you sent me to see what I can do to further assist. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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2 Questions for a New GCU Member: I Didn't Receive 2x the My Best Buy Points and my Welcome Coupons

Hello, I just signed up for a My Gamer's Club Unlocked membership at my local Best Buy store today, and after signing up for it, I used it when purchasing two games: Splatoon ($47.99 with GCU) and The Legend of Zelda Majora's Mask 3D ($31.99 with GCU). I checked my account after purchasing these two games, and it doesn't seem like i'm getting 2x the My Best Buy points on each game. I may be mistaken about this (I'm still really new to this whole membership), but I believe you're supposed to get 2 My Best Buy points for every dollar you spend on new video games if you have the GCU membership. For example, if I spent $47.99 on Splatoon, instead of getting 47 My Best Buy points, I should be getting 94 My Best Buy points. Similarly, if I spent $31.99 on Majora's Mask 3D, I should get 62 points and not 31 points. On my account, it only shows that I am receiving 47 points for Splatoon and 31 points for Majora's Mask 3D. Maybe it's because the other points I am supposed to get haven't appeared yet and i'm just impatient, but aren't I supposed to be getting double the points for each purchase of a new video game? Also, it might just be because i'm impatient, but where/when am I supposed to receive my welcome coupons for the GCU membership (Buy 2 Pre-Owned Get 1 Free and 50% Off Any Strategy Guide)? I'm really excited for the 50% off coupon so that I can get the Splatoon game guide for $7.50! Thanks in advance!

Hi Apricot,
Welcome to Gamers Club Unlocked (GCU)!
Like your Welcome Packet situation, I believe that patience is going to be the key here. The Welcome Packet can take 2-3 business days to receive, as you experienced with yours. Bonus Points work a bit differently. Any bonus My Best Buy points may take 15-20 days to post to your My Best Buy membership. During this timeframe, they may or may not even show as pending.
If the timeframe above passes and you’re still not seeing bonus points, please send me a private message via the link in my signature.
Thanks!

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Hi nmander33,
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Thank you for pre-ordering South Park: The Stick of Truth from Best Buy. I can answer your question today.
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The preorder bonus was for a MLB controller skin, $19.99 value.
Last week I spent 20 mins on a call with a BB rep, who I explained everything to, and she said I would receive an email within 2 hours. Over a week later, I still haven't heard back from anyone.
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Hello bbedwards,
Thank you for posting on the forums! I'm sorry to hear about the hassle you've experienced with your MLB 15 The Show purchase.
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Is there someone who can assist with this issue please? I pre-ordered both and picked them up. I am an Elite plus member and haven't received the $10 bonus for either. I understand Desinty is early, but Madden 15 was a month ago. Can someone assist please?

Hey again tukai,
I've had the chance to review your account and it looks like the points for Madden NFL 15 posted to your account some time ago. If you haven't already done so, I'd encourage you to double-check your points history going back to the date you placed your order. As far as Destiny is concerned though, remember that it can take up to 20 days for pre-order bonus certificates to post once an eligible title has been picked up or shipped.
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Aaron|Social Media Specialist | Best Buy® Corporate
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Haven't received points for watchdogs preorder

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Hi Narducci19 & apurvaas,
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Aaron|Social Media Specialist | Best Buy® Corporate
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Never Received Points for an Ipad Air Purchase even When No Financing Was Choosen

I'm hoping to find resolution on this matter, so I'm posting it here. I did call customer service many times and to no avail. as well as the credit card company. It was just a waste of time and I was frustrated at the lack of knowledge (I was told different things), the wait time, and their lack of effort to help you. In my last call, they gave me a claim number as they will let the back office research it. I read a post that the back office was no help as well, so I'm posting it here.
I ordered an Ipad Air online at a store last June 2014 and at the same time I applied for the credit card with a membership in your program. The guy who helped me told me that I will earn points with purchases and can convert it to a reward certificate to use. Points doesn't expire but when converted to certificate, the certificate does. Anyway, last week I went to purchase something fron Best Buy and ask for my points balance. The lady told me that I don't have a reward certificate, but said I have to open an account online to check my points. I opened an account online and to my surprised I didn't get any points for my purchase. I called your customer service and was told that my purchase was already more than 3 months and too late to report missing points, One customer service told me, it needs to be reported within 6 months. One was even rude and blamed me for not checking and that I should just let it go and stop wasting my time and that sometimes, even when you use your credit card, it fails to attached the purchase. Best Buy Customer Service is really something! I called the credit card customer service and asked why my purchase was not attached to my membership ID when I use my credit card. I was trasferred to the Rewards customer service and was told that points were not given because I choose Zero Financing. I told her that I choose No Financing and was eligible for double points as stated in my receipt. She put me on hold and consult a specialist. She told me that I choose Zero Finacing and I said that's not true. She trasferred me to the credit card customer service to verify and I told her to stay in the line. She hanged up before the credit card customer service confirmed that I had no financing ( I paid in full when I got my statement). I called the Rewards customer service who opened a claim and told me that the back office will research my claim. At this point, I'm not hopeful, so I'm hoping somebody can help me. It does state in my receipt that I choose No Financing for double reward points.

Hello udgbbuy,
Welcome to the Best Buy forum, and thank you for posting.
Before we get to the heart of the matter at hand, I would strongly suggest saving yourself the time and not calling Citibank again because they have no say over the My Best Buy program. I would also suggest that you read over the Program Terms because whatever information you may have been told is not exactly correct. A certificate will be automatically issued based on your certificate preference (defaults at $5) and points can be forfeited if an account goes 12 consecutive months without activity.
With that out of the way, I can confirm that the iPad you ordered back in June 2014 did post to your My Best Buy account. You should be able to see that order by logging into your My Best Buy account and scrolling your purchase history back to 2014; however, you were not awarded any points because the iPad was applied to a 12 month promotional financing offer. As you have come to find out, any purchases that are applied to a promotional financing offer do not qualify for points (base or bonus).
I do want to apologize for any inconvenience you may have experienced, as you should not have had to spend so much time on the phone trying to get all of this figured out. I am going to send you a private message so that I can gather some additional information and to go over your My Best Buy account with you. To check your private messages, you will want to log into the forum and click on the little yellow envelope icon located at the top of the page.
My Best Buy™ Points and Promotional Financing
I hope that you enjoy the rest of your Monday.
Derek|Social Media Specialist | Best Buy® Corporate
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I didn't receive any news about the replacement program for the Ipod 1st generation. I have already sent the serial number online, but didn't have any progress. What should I do? Thank you

I didn't receive any news about the replacement program for the Ipod 1st generation. I have already sent the serial number online, but didn't have any progress. What should I do? Thank you

After you set up your service use your repair ID to track your replacement here:
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Didn't receive 10% bonus or points for GCU

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