Didn't receive points for trade in

Hello,
Earlier today, I had went to Best Buy and traded in a few games, with my gamers club membership included, however when checking my points balance right now online, I don't seem to see anything reflecting the points for the trade in that I had done.
Hopefully this could be fixed

Good morning after2012,
There is a possibility that your My Best Buy™ account was not attached to the trade-in you made back on 2/28/2015, especially if the 10% bonus for being Unlocked was not added to the gift card you received. As I mentioned above, it can take up to 20 days for points to officially post to a member's account, and we do need to allow a full 20 days before exploring other options.
If points for that trade-in do not post to your My Best Buy™ account by the end of tomorrow (20th day), then I will respond to the private message that you sent me to see what I can do to further assist. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Another "Didn't Receive bonus 10% trade-in credit" thread

I wasn't sure if I should just pile on to another thread or start a new one.... I did my first in-store trade today and didn't receive the 10% trade-in credit. I wasn't sure if it would be applied on the card and not show up on the receipt, but I just redeemed the card and the 10% wasn't added. I did give the CS person my My Best Buy card and could've swore he scanned it....

Hey again brandonjf72,
Sorry to hear your Gamers' Club Unlocked benefits might not have been added to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I'd be glad to see what can be done to assist you, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then click on the letter icon in the upper right-hand corner of the page.
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Trade in - didn't receive points (2x) or 10% also!

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I tried going through the website contact us form and also calling in but neither was much help. The contact us form told me to call while the agent on the phone didn't understand what a trade in was when I called.
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Trade-in points can sometimes take up to 5 days to post to your account, so I wouldn't worry just yet! They may also never appear as pending, and instead simply be available as certificates. I'd be glad to look into the situation though, so please make sure to check your private messages when you can.
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Hello udgbbuy,
Welcome to the Best Buy forum, and thank you for posting.
Before we get to the heart of the matter at hand, I would strongly suggest saving yourself the time and not calling Citibank again because they have no say over the My Best Buy program. I would also suggest that you read over the Program Terms because whatever information you may have been told is not exactly correct. A certificate will be automatically issued based on your certificate preference (defaults at $5) and points can be forfeited if an account goes 12 consecutive months without activity.
With that out of the way, I can confirm that the iPad you ordered back in June 2014 did post to your My Best Buy account. You should be able to see that order by logging into your My Best Buy account and scrolling your purchase history back to 2014; however, you were not awarded any points because the iPad was applied to a 12 month promotional financing offer. As you have come to find out, any purchases that are applied to a promotional financing offer do not qualify for points (base or bonus).
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Hi WarLama,
Sorry to hear your Gamers' Club Unlocked bonuses might not have been applied to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
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Store 181.
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Thanks for being a Gamers Club Unlocked member. We appreciate your loyalty to gaming with Best Buy. Thank you too for trading in your games with us. I am sorry to hear you may have missed your Unlocked benefits.
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