Did a Game Trade In, Didn't Receive 10% Bonus

I just did a game trade in at the store by my employer and while I did receive the 30% bonus, I never received the extra 10% bonus. I even reminded the employee about several times before the completed trade about this and while he was nice, seemed to ignore what I was trying to inform him. I received the 10% extra on top of the extra 30% on Friday when I did a game trade in. 
NAPLES FL (Store 524)
6325 Naples Blvd
Naples, FL 34109
That's the store I did the trade at.

Hello cadavis435,
We appreciate you taking the time to post on the forums about your Gamers Club Unlocked bonus.  I'll need to view the receipt to further investigate your situation.  I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Hi ceekay13,
    I apologize for the lateness of my reply. As Batman1982 hinted at, we’ve been playing catchup on the forum boards ever since Thanksgiving, so I appreciate your patience while waiting for assistance.
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