Difference between service request and service order

hi all,
What is the differnce between service request and service order? when to use what?
Thanks
Raghav

Service Order -> "You use service orders to record the details of a one-off service agreed upon by a service provider and a service recipient. Service orders contain all the information needed to plan, execute, and bill for a service."
Service Request -> "You use service request management to reliably submit, dispatch, approve, monitor, and fulfill requests for service by your customers. Service requests can be used internally by companies where a department delivers services, for example, in shared service center scenarios, as well as in external customer-facing scenarios.
Service requests can be logged through a service desk, directly by the service personnel, or by the users themselves into the system and then, if necessary, can be dispatched to the appropriate personnel for service delivery."
Taken from http://help.sap.com/
Rg,
Harshit

Similar Messages

Difference between Change request and Service request

HI All,
Can any body tell me the actual difference between Change request and Service Request. Does it have any difference ? Or they are same.

Are you referring to the project Specific Terms ??? If yes, then following are the differences.
Change Request - Suppose user is using a Sales Report which displays Revenue by Customer. Now the user wants to see the same by Product as well which is not available in the current report. So the user raises a Change request and the development team works on it to include the same and make it avaialable for the user.
Service Request - These kind of requests are more likely raised when the user needs access to some system (raise service request to Security team), wants to move a transport to the Production box (raise Service request to Basis Team)..etc.

Difference between service order/notification to the maintenace order/notif

Hello friends,
please explain the Difference between service order/notification to the maintenace order/notif and also to the Sales order.
i have a idea on the above topics. iwnt to have a detailed explanation of the above topics.
I know that service order/notification usually for external services.and maintenance O/notification for internal services .
for every post with descent information, points willl be rewarded

Dear raj kumar,
1. Service order and Notification: These are used for Customer Services, i.e., these are used for processing the customer complaints regarding the equipments technical problems installed at customer locations.
In this scenario, we sell equipments to customer and also offers the services for that equipments on chargeable basis or free of cost as per sales terms and conditions.
2. Maintenance order and Notification: These are used for Plants, i.e., for processing the complaints of the equipments which are installed within the plant.
In this scenario, we buy the equipments from the vendors and carry out the maintenance ourselves.
Hope this will be helpful
Regards,
Praveen.

Difference between customizing request and workbench request?

Hi ,
What is the difference between customizing request and workbench request?
please reply.........

HI,
Workbench Requests
When you change a Repository object of the ABAP Workbench, a query window appears in which you need to specify a Workbench request. You can only save the changes if you have assigned the object to a change request.
Workbench requests and the tasks assigned to them are normally used to record changes to Repository objects and Customizing for all clients. However, you can also include client-specific Customizing.
Whether the changes to Repository objects are transported depends on whether a transport route is defined from the current SAP System for the package of these objects. From the system settings, the system automatically determines whether the change requests are transportable and to which target system they should be transported.
Customizing requests
Customizing requests record client-specific Customizing settings made in a single client (the source client of the request).
Automatic recording of configuration activities in the Customizing work for a client can be activated or deactivated for each client with Client Control. If automatic recording is active, a query window appears when you change Customizing settings, asking you to specify a Customizing request.
Whether Customizing requests are transported or not, does not depend on the objects entered, as is the case with Workbench change requests. The Customizing requests in an SAP System (or in a client if you use Extended Transport Control) are either all transportable or all local, depending on the system setting. The system uses the standard transport layer to determine automatically whether the change requests are transportable and to which target system they should be transported. However, you can change this manually.
pl reward if it helps.
Thanks
Sadhu Kishore

Difference between task request and change request

What is the difference between task request and change request during sap implementation. In general how many tasks will generate during a normal company inmplementation by any functional consultant?

Hi,
Change request and task request are same.But generally change request is generated during newly created objects or reports that are transported and task request is used when u regenerate the change request by modifying that object again and transporting it in new change request.
A particular change request may contain multiple number of task request but that number depends upon number of objects u transfer during generation and transportation.
Pls do reward points if ans is useful.
Regards,
Suhas.

Difference between workbench request and customizing request in transport

Hi Experts,
I am new to SAP BI7 work. i am having basic doubt in Transort request creations
ususally we create the requests to transport the objects from Development system to further systems.
can anyone please clarify me, what is the main defference between the Workbench request and Customizing request.
Thanks and Regards
Mrudula

Hi ,
The Transport Organiser maintains Change Requests.These requests record the changes made to the repository and customizing objects.Based on that objects changed they are
1)WorkBench Request & 2) Customizing Request.
Workbench Requests are those that involve changes to cross-client Customising and Repository Objects. The objects are independent of the client.Hence the requests are used for transferring and transporting changed Repository objects and changed system settings from cross-client tables.
Customizing Requests involve changes recorded to client-specific Customizing objects .These client specific requests are used for copying and transporting changed system settings from client-specific tables.
Refer this links http://www.allinterview.com/showanswers/57910.html
customising and workbench request
Difference between Customizing request and Workbench request
and many more threads available on this.
Regards,
Rahul.

What is the difference between workbench request and customizing request

hi gurus
can anyone suggest me
what is the difference between
workbench request and
customizing request
abaper ll work on which request
thank you
regards
kals.

A quick search in the forum would have taken you to this answer
Workbench Requests
When you change a Repository object of the ABAP Workbench, a query window appears in which you need to specify a Workbench request. You can only save the changes if you have assigned the object to a change request.
Workbench requests and the tasks assigned to them are normally used to record changes to Repository objects and Customizing for all clients. However, you can also include client-specific Customizing.
Whether the changes to Repository objects are transported depends on whether a transport route is defined from the current SAP System for the package of these objects. From the system settings, the system automatically determines whether the change requests are transportable and to which target system they should be transported.
Customizing requests
Customizing requests record client-specific Customizing settings made in a single client (the source client of the request).
Automatic recording of configuration activities in the Customizing work for a client can be activated or deactivated for each client with Client Control. If automatic recording is active, a query window appears when you change Customizing settings, asking you to specify a Customizing request.
Whether Customizing requests are transported or not, does not depend on the objects entered, as is the case with Workbench change requests. The Customizing requests in an SAP System (or in a client if you use Extended Transport Control) are either all transportable or all local, depending on the system setting. The system uses the standard transport layer to determine automatically whether the change requests are transportable and to which target system they should be transported. However, you can change this manually.

Price difference between the requisition and the order

Hi All,
There is new functionality in ERP6 that checks the difference in price price between the requisition and the order. The configuration is under Purchase Requisition -> Tolerance Limits -> Define Tolerance Keys. This is very useful functionality when the requistion item is approved at an estimated price, but a purchasing group needs to change the $ value it will block the Purchase Order.
I have this configuration menu available in SPRO in one of my systems (IDES), however on a newly installed ERP6 system we are missing this menu path in SPRO.
Does anyone know why this menu path in SPRO is missing on some systems...

Thanks Henry,
I've done some digging and the tables that store these config settings are part of US Federal Governement addons.
Looks like all the (non government) sites that need it aren't able to have it. Great shame really as this would be very useful to communicate with the requestor whena price difference occurs.

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Difference between service order SM01, SM02, and SM03

Can someone tell what is the need to have different Service Order types SM01, SM02 and SM03 or in a nut shell what is the difference between these order types. Kindly explain with example.
Thank you.

Hi,
In cs there below three service order types,this diffrenet orders are used in diffrant CS scenario's,for each of service order, u can configure diffrent features such as
SM01 - Is basically used when your service order does not carry revenue, say itis used in AMC orders
SM02 - Is basically used when your service order having revenue
SM03 - this order type basically used in REFURBISHMENT or in Return and repairs scenario.
In addition to the business reasons for configuring several order types, there are also technical controls which depend on the order type and may require the creation of different order types.
The following technical controls depend on the order type:
Number ranges
Settlement proposal or account assignment rule
Default values for controlkey
Permitted maintenanceactivity types and default values
Permitted order types for each maintenance planning plant
Increment when assigning the operation numbers
Costing parameters
Residence period of the order after completion (residence time)
Default values for the confirmation process
Presetting for the referenceobject screen
Budget profile
Kapil
Edited by: Kapildev Farakte on Jan 19, 2010 2:39 PM

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Difference between service order quotation and service contract quotation

Hi,
Can any one differentiate service order quotation and service contract quotation??
appreciated with points
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Difference between "Service Order" & "Service Confirm"

Hi Experts
This query is in CRM
Is it necessary to create Service Confirm for creating billing / Invoice ? Can we create billing based on service order only without going for Service Confirm ?
What is the purpose of service confirm ?
I will definitely Assign points...
Regards
Praveen
Edited by: praveen khot on Mar 29, 2008 1:41 PM

Hi,
Service Confirmation Processing
http://help.sap.com/saphelp_crm40/helpdata/en/d2/dfe1becea8154398ad47a1edd3ef7a/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/business_maps/guid/eg1slxvyat1odhrwoi8vzxn3b3jrcgxhy2uuc2fwlmnvbs9zb2nvdmlldy9ty3bnzxquyxnw%0d%0ap3bhy2thz2vpzd0mdmlldz1zbwnyzw5kzxiyjmlkptgxmkzgotldrte2rdq1qtdbqzyzqzhdnda2%0d%0arjkymurejiz4c2wtymfzzt1odhrwoi8vzxn3b3jrcgxhy2uuc2fwlmnvbs9zb2nvdmlldy9ty3bn%0d%0azxrfbwltzs5hc3a/dxjspxnkbl9uzxcvjiz3zwitdxjspwh0dhbzoi8vzxn3b3jrcgxhy2uuc2fw%0d%0almnvbs9zb2nvdmlldy9ty3bnzxrfbwltzs5hc3a/dxjspsymehnslwxpc3q9c2rux2dlbmvyywxf%0d%0acmvuzgvylnhzbhq7c2rux2xpbmtyzxdyaxrpbmcuehnsddtnzw5lcmf0zuhutuxfu0rolnhzbhqm%0d%0ajnbhy2thz2utawq9jizyzxnvdxjjzxr5cgu9c2rux3nvbhv0aw9ux2nvbxbvc2vyx2z1bgxwywdl%0d%0ajizwyxjlbnrssuq9l3dlymnvbnrlbnqvd2vicgfnzxmvynb4lzqwieluzhvzdhjpzxmvsw5kdxn0%0d%0acmlhbcbnywnoaw5lcnkgyw5kienvbxbvbmvudhmvu29sdxrpb24gtwfwic0gsu0mqyymdgl0bgu9%0d%0au2vydmljzsbdb25maxjtyxrpb24guhjvy2vzc2luzyymdmlydhvhbd10cnvl?prtmode=print
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/business_maps/guid/eg1slxvyat1odhrwoi8vzxn3b3jrcgxhy2uuc2fwlmnvbs9zb2nvdmlldy9ty3bnzxquyxnw%0d%0ap3bhy2thz2vpzd0mdmlldz1zbwnyzw5kzxiyjmlkptvgnta2odnfmuy0mdngnjhfmtawmdawmdbb%0d%0amte0qui2jiz4c2wtymfzzt1odhrwoi8vzxn3b3jrcgxhy2uuc2fwlmnvbs9zb2nvdmlldy9ty3bn%0d%0azxrfbwltzs5hc3a/dxjspxnkbl9uzxcvjiz3zwitdxjspwh0dhbzoi8vzxn3b3jrcgxhy2uuc2fw%0d%0almnvbs9zb2nvdmlldy9ty3bnzxrfbwltzs5hc3a/dxjspsymehnslwxpc3q9c2rux2dlbmvyywxf%0d%0acmvuzgvylnhzbhq7c2rux2xpbmtyzxdyaxrpbmcuehnsddtnzw5lcmf0zuhutuxfu0rolnhzbhqm%0d%0ajnbhy2thz2utawq9jizyzxnvdxjjzxr5cgu9c2rux3nvbhv0aw9ux2nvbxbvc2vyx2z1bgxwywdl%0d%0ajizwyxjlbnrssuq9l3dlymnvbnrlbnqvd2vicgfnzxmvynb4lzqwieluzhvzdhjpzxmvsw5kdxn0%0d%0acmlhbcbnywnoaw5lcnkgyw5kienvbxbvbmvudhmvu29sdxrpb24gtwfwic0gsu0mqyymdgl0bgu9%0d%0au2vydmljzsbdb25maxjtyxrpb24guhjvy2vzc2luzyb3axroienstsbnb2jpbgugu2vydmljzsym%0d%0admlydhvhbd10cnvl?prtmode=print
Service Order
http://help.sap.com/saphelp_crm40/helpdata/en/ba/cce672a79c634098ce4322b90e9071/frameset.htm
Hope this helps.
Thanks,
JituK

Difference between WBS element and internal order?

What is the main difference between WBS element number and internal order number?
Points will be given!

Hi,
WBS:
The work breakdown structure (WBS) is a model of the project that organizes project tasks into a hierarchy.
It is the functional basis for further planning steps in a project, for example, for process planning, cost planning, scheduling, capacity planning or costing, as well as project control.
It gives you a clear picture of the project and facilitates the coordination and implementation of the project from a management standpoint.
It shows the work involved in a project.
check this link also
http://help.sap.com/saphelp_erp60_sp/helpdata/en/a9/8a853488601e33e10000009b38f83b/frameset.htm
Internal order:
Internal orders are normally used to plan, collect, and settle the costs of internal jobs and tasks. The SAP system enables you to monitor your internal orders throughout their entire life-cycle; from initial creation, through the planning and posting of all the actual costs, to the final settlement and archiving:
check this link also
http://help.sap.com/saphelp_erp60_sp/helpdata/en/a9/ab7f68414111d182b10000e829fbfe/frameset.htm
if this helps,please assign points.
Thanks,
Rau

What's the difference between transport request and change request

Hi, I am reading TMS part of TADM12-1 now, and confused about two terms mentioned in this book, transport request and change request.
Is there any difference with them? Please advise. Thanks
James

In the context of course tadm12 transport request = change request

What is the difference between Release process and Prchase order process?

Like both processes are used to replenish, but than whats the need of both the processes.One of the process can be used to come up with request.Correct me if i am wrong.Kindly explain with an example

Hi Nandan, 
In purchase Order we have fixed date , quantity and schedule on which supplier has to deliver the items . 
Example:PO with Item A: 
to be deliver on 12-May-2010 20 quantity 
to be deliver on 12-Jun-2010 40 quantity 
In Release process we have quantity/price schedule agreement of item between supplier and customer.it specifies certain amount of quantity of the products that a supplier is to deliver to the customer in a specific time period. Customer uses MRP run at regular intervals and determines what exact requirement quantities are to be released from the scheduling agreement on certain dates.this schedule lines then releases to SNC to inform supplier about current demand 
In schedule agreement schedule lines have the following status : 
1)Fixed dates and quantities:Quantity and date of the schedule line are fixed and will remain unchanged. The schedule line belongs to a delivery-relevant release. The supplier can deliver the quantity without waiting for another acknowledgement or the customeru2019s request. 
2.Production and material go-ahead:The schedule line belongs to a forecast delivery schedule that is not relevant for delivery and is in the production go-ahead period. The supplier can, therefore, procure the materials for manufacturing the ordered products and start with production. If the customer cancels a schedule line, the supplier can invoice the material and production costs. 
3.Material go-ahead:The schedule line belongs to a forecast delivery schedule that is not relevant for delivery and is within the material go-ahead period. The supplier can, therefore, procure the materials that s/he requires for production. If the customer cancels a schedule line, the supplier can invoice for the material costs. 
4.Preview:The schedule line belongs to a forecast delivery schedule that is not relevant for delivery. The schedule line is not binding and may possibly change. The supplier can use the data for his or her own planning, however. 
Exmaple:We have schedule agreement of 1000 quanity for Item A and time period start date:30-Apr-2010 end date:1-May-2011 
Customer runs MRP/planning from he gets following schedule line with status as mention above 
quanti ty 100 with schedule line status Fixed dates and quantities which means Quantity and date of the schedule line are fixed and will remain unchanged. The schedule line belongs to a delivery-relevant release. The supplier can deliver the quantity without waiting for another acknowledgement or the customeru2019s request. 
quanti ty 200 with schedule line status Production and material go-ahead which means schedule line belongs to a forecast delivery schedule that is not relevant for delivery and is in the production go-ahead period. The supplier can, therefore, procure the materials for manufacturing the ordered products and start with production. If the customer cancels a schedule line, the supplier can invoice the material and production costs. 
quanti ty 300 with schedule line status .Material go-ahead which means schedule line belongs to a forecast delivery schedule that is not relevant for delivery and is within the material go-ahead period. The supplier can, therefore, procure the materials that s/he requires for production. If the customer cancels a schedule line, the supplier can invoice for the material costs. 
quanti ty 500 with schedule line status Preview which means The schedule line belongs to a forecast delivery schedule that is not relevant for delivery. The schedule line is not binding and may possibly change. The supplier can use the data for his or her own planning, however. 
Note that total quantity of product is 1000.,Depending upon schedule line supplier can plan his/her activity. 
Summary: In Purchase order supplier has to deliver fix amount of quantity on fixed date and time to the customer .
In Release process supplier can deliver the product depending upon schedule line status as mention above so advantage of using release process we fixed period and fix quantity in that period customer can send his demand to supplier whenever customer requires in schedule agreement time period. 
Thanks,
Nikhil

Difference between service request and service order

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