Digital ID Error - CSigDict-1891

Question

I was recently helping a colleague setup a digital ID.  I got through the entire process (setting up a signature, choosing variables, etc.) and drew a box in which to place the signature.  After selecting all the options and clicking 'Sign' a dialog box popped up with an error 'CSigDict-1891' saying that the process could not be completed at the time.  Does anyone know what might be wrong?  Thanks so much.

Answer 1

Hi adobedcs,
You cannot create a digital ID from the Preferences::Security panel. You can create a custom signature appearance, but not the actual digital ID required for the cryptographic operation portion of creating a digital signature.
Usually, if the graphic portion (the scanned wet ink signature) of the signature appearance is not sized correctly what happens is it just doesn't get displayed in the signature field (which is populated before the actual cryptographic signing operation as we want the appearance to be covered by the signature). A misconstrued custom appearance won't trigger the CSigDict-1891 error. It's more likely that the error is related to the processing of the digital ID itself. The digital ID is the file that contains the private key, the corresponding public key, and the textual information such as the subject, issuer, serial number, etc. So, any idea from where the digital ID was procured?
Thanks,
Steve