DIRECT TECH SUPPORT?

Whenever I have a problem with iMovie HD or iDVD ( I use them both for my videography business) I always end up searching for answers on the discussions board. That's great and many of you have taught me quite a bit about the software. But I do have one very logical question. DOES APPLE HAVE AN EASY WAY TO ASK A TECH SIMPLE QUESTIONS WHEN IT COMES TO THESE PROGRAMS? ANd I don't mean the help page with pre-asked questions and answers. I'm talking human to human interface here. Anyone out there know if such a thing exists anymore?
Once again....thanks in advance.....the users of iMovie NEVER let me down...unlike the manufacturers.

Hi Joe,
I'm not an Apple employee, but I dare to say:
If... you use a Mac as out-of-the-box (no no-name drives, no exotic converter boxes, etc)
If... you use the apps as they are intended to be used (don't try to use still-cam footage be edited with a mini-dv-edit as iMovie... as an example...)
if... you maintaine your system on a regular basis (UNIX has socalled cron jobs, it has permissions etc...)
If.. you keep far away of betas, tryouts, "free" downloads....
If ... you don't fumble the system by re-installs, terminal-hacks, deleting "unneeded" components...
... you don't need a face-2-face support.-
believe it or not:
for years, I didn't had any trouble... I use my Cube excessive, for video, 3Danim, wesbite creation, typing (<< that is on a professional level) and the usual stuff as iNet, mail etc. my Cube runs 12h a day.... no huzzle.
Only support I do/did need is for some silly workarounds, because I'm not able to spend big bucks for apps as FCP, DVDSP...
so, as Apple, I wouldn't spend money to anwser simple questions.. if you're lucky, ask the personal at the Genius Bar in the nearest Apple store (that is ... London/800 miles form here )

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  • Senior Engineer - Tech Support Grand Rapids, Michigan Direct Hire position.

    Please e-mail me if you are interested in the position below.  I will enter your information into the job bank as an employee referal.  This helps get you noticed above others.
    [email protected]
    Job:
    Group/Division
    Fluid Power - Aerospace - Electrical Sensing & Controls Division
    Experience Level
    5-7 years
    Travel
    Up to 10 percent
    Internal Job Description
    Located in Grand Rapids, MI  Opening for a Senior Engineer - Tech Support.
    Key responsibilities include:
    -Programming from scratch and modification of existing LabView programs
    -Analyze, troubleshoot, and repair mechanical and electrical test systems.
    -Analyze test equipment failures, identify root cause problems and design/implement solutions.
    -Project management of new equipment requests for quotes and purchases.
    -Lead technicians in troubleshooting and repair of equipment.
    -Hands-on troubleshooting and repair of equipment.
    -Exceed internal customer expectations for equipment uptime and reliable solutions.
    -Develop short-term workaround solutions as needed to maximize test equipment uptime.
    -Develop equipment standards and metrics.
    Facility HR Contact: Jill Kurth
    Job Qualifications
    -BSEE or BSME with strong electrical and programming skills required.
    -5 or more years applicable experience.
    -Expertise in National Instruments solutions is required.
    -Demonstrated programming and application of LabView software using various I/O solutions is required. LabView Certification is a plus.
    -Extensive knowledge of managing automated test equipment projects.
    -Aerospace experience preferred.
    -Electromechanical actuator experience preferred.
    -Expertise in PLC programming.
    -Working knowledge of Mitsubishi PLCs is a plus.
    -Expertise in custom digital and analog circuit design is a plus.
    -Excellent written and oral communication skills.
    Relocation benefit provided?
    No
    US Locations
    Grand Rapids, MI
    State
    Michigan

    Hi!
    I am interested for this Job and attaching my Job application.
                                                  Thanks!
                                           Khursheed Akhtar
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  • Verizon tech support for FIOS - how to get around the attitude.

    Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
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  • CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

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  • My wi-fi worked fine on Airport Express two days ago.  Now the light is green, but I can't get the Internet on my satellite connection.  I've checked Network Preferences, Aiport Express menu, and the satellite tech support. The Ethernet connection works.

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    Hello everyone.  I too have experienced the same problem Mary described starting on the same day she mentioned January 12.  I have a G5 iMac, a G5 mini-mac, and a G4 laptop.  They were all working fine but all have mostly the same problem now in that the G4 does not connect at all and the G5s connect once in a while after restarts but do not maintain the connection.  In my case there was no power interruption.  In fact, the G4 laptop was not even connected to the home power connection.  My iPad2 and iPhone 4s wireless work fine and a wireless PC and Android tablet work fine as well.  The G5 and G4 work fine on an ethernet connection. ISP tech support (AT&T u-Verse) was very generous with their time in trying to solve my problem although it was established early on that their connection and equipment was working fine and that the problem was with my computers.  They walked me through a manual reset of all the particulars on IP addresses etc. so the problem was not related to that either. In the end ISP tech support concluded that the problem must lie with the Airport driver.  For some reason it changes the IP addresses to an incorrect address so it cannot connect.  Indeed when I tried the diagnostics on the G4 I got a window Pop-up that said an application had reset my settings. (In retrospect I seem to recall that I may have gotten that same message early on with the G5s but at that time I did not think much about it and went about trying to reset the settings but that process never concluded well) I think that the problem may be that there must have been an update of the Airport software that was not backward compatible with the G5 and older Macs.  I mention all this for two reasons.  First, perhaps someone out there who knows better than I do how to bring this to Apple's attention and perhaps they will address this.  Second, I would be curious to know whether there is anyway one can return a configuration on Macs to some earlier time period (as you can on PCs) when everything worked and then leave it that way foregoing any subseqent upgrades or any subsequent apps?

  • Angry with Creative Tech Support!!! Battery fried and they won't help!

    I am seething with anger right now over the awful Tech support I just received from Creative's Tech support phone line. I called to find out how I can get my almost new less than 2yrs old Creative Zen Sleek Photo 20gb MP3 players battery replaced. I am sure that my brand new Toyota Prius mp3 AUX jack fried the batter in my player. I have owned this for less than 2 years, and I hardly ever used this player. I always kept it charged fully and rarely played it.
    I have kept my player plugged into the AUX jack in my new Prius for the past 3 weeks, I went to turn it on yesterday and the battery was dead, it would not power up, so I just thought I forgot and left it on in the car and the battery just needed to be charged. I charged it up from 5pm last night to 6am this morning and it still showed it was charging, but no progress was being made on it. I unplugged it and tried to power on, nothing,, dead,, so I plugged it back into the charger and powered it on, it came one and started playing, then I left it on and unplugged it from the charger and within 20 seconds it gave me the warning that the battery was low and it was shutting down. The battery bar was completely white and showed that it was not charged at all from all those hours of charging, it usually charges full within 4 hours, it had been plugged in for 3 hours with it not being charged at all, yet it showed that it was charging..
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    I then asked her how they can make a $250 product that cannot be repaired once it is out of warranty. I asked her what kind of company makes products that are not fixable?, This does not make any sense at all. once again, silence from her.. I kept? repeating that I just want to know if the battery can be replaced by somebody and how to go about finding out. She acted like it was a big secret. I said, Look, I know you won't fix it, but it has to be fixable by somebody... right,, or are you telling me that once the warranty is out, products just need to be thrown away in the garbage and replaced with a new one,, there is nothing else wrong with the player, the battery is just fried, that is all, as it still works when it is plugged in to the charger.
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    I have now called Toyota to see what they are going to do about this, but I'm not sure how I can proove that the AUX jack really did the damage. I know it did, but all I want to find out is how to get somebody to replace the internal battery.
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    HI, Thanks for the websites, I did find some yesterday,, Be assured that if your player is out of warranty Creative will not repair it for you even if you tell them that you will pay for the repair. They just don't care, they want people to just buy a new one and they will refuse to tell you that there are places out there that will fix it for you. It is like some big secret I guess and their customer service reps in the Tech dept. will NOT tell you this. To me, this is such a deception and the most awful customer service in my opinion. I can guarantee that I will never buy another creative product again if? this is how they deal with customers that have purchased their products.
    I was not blaming them for the battery not working or anything just wanted their help in finding out how I can get it fixed. Crap happens and things break, but if Creative truly has the opinion that they will refuse to talk to you after the warranty has run out, this is totally appalling. I actually had to lie when I called and I had to hit the button that said that my player was less than 6 months old. Because there was NO way for me to talk to a li've person or get any questions answered by them if the player was out of warranty. They direct you to the website help, but that site is NOT working, and I still get a message today telling me that some "Kana" help website is currently not responding. This has been doing this since yesterday.
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  • Impossible to contact tech support

    a big reason for my company's desire to cancel our "Creative Cloud" team contract is the complete lack of access to tech support.
    the fact that it is really expensive is almost balanced by the access to Adobe's excellent software.
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    my recommendation is for Adobe to stick to what it does best;  which, is to create software.
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    Aataa Dene Productions
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    can't agree with you more, regards the absurdity of including all these useless documents, taking up bandwidth.
    I've become so "unprintable expletive" at Adobe, for the complete inability to contact support staff, regards "Creative Cloud".
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    earlier today, I finally got an email, giving me a phone number;  as, I couldn't find any contact info online.
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  • IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

    IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

    If you paid by credit card, contact the bank handling this payment
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    If the billing was added to a phone account, contact the vendor of
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    The Apple support site has links to the better known AASP
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    Find an Apple Authorized Service Provider
    Visit an Apple Retail Store
    Apple - Find Locations - Country Selector:
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    Contact Apple Support - Apple Support:
    http://www.apple.com/support/contact/
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  • Is There A UK Contact Tel Number For Tech Support,...

    Is There A UK Contact Tel Number For Tech Support, Complaints & Billing?

    For billing
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    BT Total Broadband Live Chat
    There are no direct UK phone numbers. The main BT contact number is 0800 800 150.
    If you cannot get your problem resolved, then
    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
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  • Is tech support kept in the dark?

    I have had occasion to contact tech support several times in the last few months because my broadband connection kept dropping out.
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    In fact, the problem has NEVER been a fault in my wiring or equipment and, every time, it has eventually been admitted that there was a fault in the connection to the exchange, with the server, or with engineers working on the line somewhere.
    I have lost track of the time I have wasted running about the house connecting to different telephone points etc. or testing my router by connecting it to another computer on a second line. On one occasion I was without broadband for three weeks while BT pretended the fault lay with my equipment. As always, they eventually they had to put things right in their own equipment.
    I have no complaint about the Indian support people - they are helpful, courteous and do their best in difficult circumstances. But why all this rigmarole every time? Why can't they get the real information first time and stop telling me everything is OK at the BT end when it never is?

    Being in India, they only know what their computer tells them.  To make things worse, any problem is likely to be with either Openreach or BT Wholesale.  So they won't even have direct access to the people who would know what the fault is.
    Also, like most call centre workers, they are rated on how quickly they deal with customers.  Making copius notes on what was tested and what the customer said the problem was is time consuming.  It's quicker just to tell the customer it'll be fixed in 48 hours, and then move on to the next caller.  If you say it in a believable voice, the customer won't know they have been duped until it's too late.

  • Is there a non-800 number for US tech support?

    I need to call US tech support from France. I can't dial the 800-642-3623 for tech support in the US from France. Does anyone know a non-800 number to reach tech support for Acrobat Pro?
    Thanks.

    Guess I found the answer myself. Change the 800 to 880 and it becomes a direct dial number.

  • CREATIVE'S TELPHONE TECH SUPPORT IS GARB

    I have tried to call numerous times and from what I have read, so have many others. For me, all it does is ring and ring and then nothing! This has got to be the worst tech support on the planet!

    If you can,try to stick with Creative as they are some of the best out there. I went with the Muvo Micro N200 and am very satisfied. in fact it is much faster than the Zen nano Plus in terms of operation. Could only find them in 52mb, but ya know, you can still hold a lot of that and it was about $50 cheaper. Also, I got mine in my favorite color, Yellow! The old Zen Nano was red. Only color they had at the time and when I returned the third unit, the only had white out there. If you do not go Creative, then try Sony's new one. Same price as the Zen Nano Plus with direct USB rather than a cable. Just my 2 cents.

  • Trying to install Photoshop Elements 13 - I'm getting an "Exit:  34 code" failure.  Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

    Trying to install Photoshop Elements 13 - I'm getting an "Exit:  34 code" failure.  Adobe Tech support promised 2 weeks ago to research and resolve; nothing done.

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