Senior Engineer - Tech Support Grand Rapids, Michigan Direct Hire position.
Please e-mail me if you are interested in the position below. I will enter your information into the job bank as an employee referal. This helps get you noticed above others.
[email protected]
Job:
Group/Division
Fluid Power - Aerospace - Electrical Sensing & Controls Division
Experience Level
5-7 years
Travel
Up to 10 percent
Internal Job Description
Located in Grand Rapids, MI Opening for a Senior Engineer - Tech Support.
Key responsibilities include:
-Programming from scratch and modification of existing LabView programs
-Analyze, troubleshoot, and repair mechanical and electrical test systems.
-Analyze test equipment failures, identify root cause problems and design/implement solutions.
-Project management of new equipment requests for quotes and purchases.
-Lead technicians in troubleshooting and repair of equipment.
-Hands-on troubleshooting and repair of equipment.
-Exceed internal customer expectations for equipment uptime and reliable solutions.
-Develop short-term workaround solutions as needed to maximize test equipment uptime.
-Develop equipment standards and metrics.
Facility HR Contact: Jill Kurth
Job Qualifications
-BSEE or BSME with strong electrical and programming skills required.
-5 or more years applicable experience.
-Expertise in National Instruments solutions is required.
-Demonstrated programming and application of LabView software using various I/O solutions is required. LabView Certification is a plus.
-Extensive knowledge of managing automated test equipment projects.
-Aerospace experience preferred.
-Electromechanical actuator experience preferred.
-Expertise in PLC programming.
-Working knowledge of Mitsubishi PLCs is a plus.
-Expertise in custom digital and analog circuit design is a plus.
-Excellent written and oral communication skills.
Relocation benefit provided?
No
US Locations
Grand Rapids, MI
State
Michigan
Hi!
I am interested for this Job and attaching my Job application.
Thanks!
Khursheed Akhtar
Attachments:
Resume6.doc 48 KB
Similar Messages
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Job Description
A software development engineer will be involved in the following daily activities: planning and documenting software strategies, LabVIEW programming, technical support, and system’s level troubleshooting. The majority of all development will involve the continued development of our Sound and Vibration Product Strategies.
Requirements
BSEE, BSME or BS or an advanced degree in Physics, Chemistry, Engineering or another engineering/scientific field
Experience with advanced-levels of LabVIEW programming, CLD, or CLA certification a plus
Fluent in English Language in writing and verbal
Demonstrated understanding of vehicle powertrain systems
Demonstrated ability to work independently
Candidates must be either a U.S. citizen or already legally working in the U.S.
Send resume to [email protected]
Attachments:
Software Development Engineer - Job Description.doc 23 KB -
Why doesn't Verizon do something about their tech support?????
Verizon Tech Support is definitely outsourced to call centers outside the country. They are quick to offer an apology to your problem, but they make it very apparent that it is your problem. If you do not do exactly as they instruct you to do, they will happily close out your ticket, and your problem still remains unsolved. I have been through the ringer with them on more than one occassion about the same exact issues. Each time that I call, I have to go through the same song and dance, eventhough it is the exact same issue that I have contacted them about before, and the issue is clearly on their end and not on my system. On one occassion, I sat and argued with a gentlemen in Mexico that my issue wasn't fixed. They said it was fixed. I said it wasn't, and I would loose my DSL connection while I was on the phone with him. Another instance, they disconnected my DSL because I have dry loop service and my home line did not have a dial tone, so the techs came out and disconnected everything. Tech support was a joke then as well. I was on the phone for several hours trying to convince them that it was an issue on thier end and not mine.They claimed that I had to be home for the repairman to come out, but I did not have to be home for them to come out and disconnect it in the first place. Because I would not go through all their trouble shooting steps, they would close my ticket out and my problem would remain my problem until I would call them again. It took an act of God for them to come out and get things reconnected again. I actually feel physically ill now when I have an issue with my DSL because I know what it will entail just to get the trouble ticket set up. I have had the operators claim that we have a bad connection (after being on the phone with them for over an hour). They claim that they will need to call you back, but then they never do. When I call back and check on the status, guess what, my trouble ticket had been closed out. This past instance, I called and complained about a slow connection. The same exact issue that I contacted them about over a month ago. After going through the song and dance again, they claimed that someone would call me back in 24 hours, and no one has. I have complained to the FCC and the State Corporation Commission on more than one occassion, but it seems as if it just business as usual for Verizon. {please keep it relevant} I think that is the only way that they will get the message that what they are doing just isn't going to cut it anymore, and they need to make some changes. I have cut my home phone line with them because of their lack of service. If I had an alternative to DSL available to me in my neighborhood, I would gladly take it so I could finally severe all ties to that company. There has to be something better than business as usual.
{please keep it relevant} I contacted tech. support on Sunday about my slow internet connection. I was pulling 52 kbits/s on a 3M service. This is the second time that I have had this issue. The last time I contacted tech support about this issue was about a month ago. I went through the same song and dance without any resolution. Somehow the next day, my connection was corrected and I was getting my 3M service again.
This lasted for a month. I called Sunday, 10/11/09 about a slow connection again, Same issue, only able to get 52 kbits/s. Yet, I had to set through the same old song and dance with Verizon tech support. We did things like clear my internet explorer cache and cookies and run a speed test, when I already told the foreign gentlemen on the other end of the line what my connection speed was. How is that going to help improve my connection speed????? At the end of it all, I was told that I would be contacted by a senior tech support specialist from Verizon within 24 hours. Sure as the sun shines, it is now Tuesday, 10/13/09 and I have yet to hear anything from the senior Verizon tech. support.. The kicker is that I am not at all surprised by this. This is now the norm for Verizon. Yet, I still pay my bill. I am still under my contract.
I am going to make a prediction. Next month about this exact same time, I will be contacting Verizon with the exact same complaint, a slow interner connection, and I will have to go through the same old song and dance and have to do things like re-boot my modem and clear my internet explorer cache and cookies and run a speed test, eventhough I have told the foriegn guy from tech support that I have already done all this. Then, they will promise that someone from the senior tech support from Verizon will give me a call back within 24 hours and I will not hear from anyone.
{please keep it relevant}
{edited for privacy} -
Rapid Response Monitoring Center developed a program for their dealers to log on to the main frame and look at customer info. The program now has a disclaimer on the log-on page Does not work with FireFox 4. RR tech support said it had to do with Java functions that were not continued in FF4. I can log on but the program will no longer display customer history or anything that seems to have a data base behind the function tab.
See www.rapidweb2000.com or call 1-800-932-3822 and ask for tech support for additional info about what they have found is the problem.Id this the HP SimplePass Identity manager or Digital Persona fingerprint reader? If it is, the company that make the fingerprint reader have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388
-
Adobe photoshop Element 8 Tech support
tell us if you had similar experience
I had element 6 and upgraded with 8 with windows XP
now I got a new computer with windows 7
and tried to install the 8 to my new computer
everything went ok till I found out I could not use the Adobe e-mail to send the confirmation code to my Gmail address (still works fine with Outlook)
I worked with the Adobe tech support for 3 days
with many case numbers and transferring from tech support to "installation specialist" to "imaging Department specialists"
including holding on a speaker phone for 90 minutes (enough to finish my dinner)
the " imaging specialist" refused to connect to my screen to install
and told me he can fix my "common problem" that will cost me $39
after some more waiting, his supervisor told me it is not an installation problem, and therefore not covered for an old issue of 8
would been covered if it was 9
I contested it is an installation issue
he said it is an "after installation" issue
so, what is your experience with Elements tech support staff?
My niece is an Apple fanatic who recommended the element
Should I stay or not with elements?
i am just an average "photo guy" for my grandchildren and make 13x19 Grand's calendars and photo prints where I use the Element 8 to edit
thanks for listeningThere must have been a problem with Adobe confirmation program
All 14 attempts I made for the previous 4 days been answered today between 7:14 to 7:42 am
14 "Adobe Photoshop Elements Photo Mail E-mail Verification"
from [email protected]
arrived altogether saying;
"Thank you for using Adobe Photoshop Elements.
You will be asked to verify this e-mail address before sending e-mail directly from Photoshop Elements. Please enter the code below when asked for your "Verification Code" after choosing to e-mail your photos.
Verification Code: "
So, I changed Express back to Adobe e-mail, and got a new verification number. And got verified and mailed a picture.
So far so good
but half an hour went by, still waiting for my picture to arrive
anyone can help? -
Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!
I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up. They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me. Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4. Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime). However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc. / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents. Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating. -
Verizon tech support for FIOS - how to get around the attitude.
Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
Call for Adobe to flush it's lame tech support:
I think I speak for many people when I say that Adobe's outsourced "tech" "support" is niether tech nor support. Come on Adobe, step up to the plate and give your customers a little more respect by offering them the kind of support that would be expected with a professional software package.
I have wasted so much time, I really feel cheated and outraged. I paid $800+ for an upgrade from CS2 to CS4 and the one feature I use the most : Merge to HDR will not align large images using WinXP-64, yet it workes fine in CS2. Sound like an easy thing to fix? Well here is 5 months of BS from Adobe tech support, it would be comical if it wasnt so pathetic:
Have a similar story? add it here....
I was already walked through replacing that file over the phone, that is one of the many "solutions" that did not work. Check the link you just sent me, it goes to PAGE UNAVAILABLE. I did an Adobe search for the file you were having me replace my current one with....PHSPCS4_Cont_LS1 and it IS FOR THE WRONG OPERATING SYSTEM!!!!!!!!!! Its for a Mac, I stated over and over the problem is a conflict with my WinXP-64 and you tell me to replace the automate file with a Mac file?
YOU PEOPLE ARE ALL IDIOTS!
YOU HAVE DONE NOTHING BUT WASTE MY TIME.
SHAME ON ADOBE FOR OUTSOURCING! YOU THINK YOU ARE SAVING A BUCK BY OUTSOURCING BUT LET ME TELL YOU - YOU ARE ONLY LOOSING AND PISSING OFF YOUR CUSTOMERS.
Greedy Adobe Executives: you suck worse than your lame *** "tech" support!
Monday, February 22, 2010 6:57:01 PM PST
Dear Customer,
Thankyou for contacting Adobe Tech Support. This email is with regards
to your Case ID#181230176 wherein you are facing issue HDR in Photoshop
Application.
To begin with we apologize for the inconvenience and we do respect your
helpful approach. We at Adobe have worked on your case and found that
the information provided required more details to help simplify the
solution.
Keeping that in mind Adobe has tried reproducing the workflow once again
and found the following accurate solutions:
Note : The entire solution process explained would acquire step by step
troubleshooting.
Note : Non of the Adobe Application should be opened while
troubleshooting.
1. Download "PHSPCS4_Cont_LS1" file from
"https://www.adobe.com/cfusion/support/index.cfm?event=membership
<(>&<)>returnURL=%2Fcfusion%2Fsupport%2Findex.cfm%3Fevent%3Dportal%26loc%3Den_us<(>&<)>loc =en_us" on Computer Desktop.
Note : Need to login with your Adobe ID and Password as required and
after login Click on OPEN CASES and check for the above Case ID#. Click
that to enter the case and follow Attachment option and DOWNLOAD THE
FILE.
2. Once downloaded, need to run the file by double-clicking the file
name saved on Computer Desktop.
3. Once Adobe Photoshop CS4 Content dialog box opens up.
4. Just click "NEXT"
5. It will automatically extract the required folder and would save it
again on computer desktop named Adobe CS4.
6. Open the folder and need to enter "Photoshop Content" folder.
7. You will identify 3 folders including 3 .pdf files
8. Enter the ENGLISH folder and enter Goodies folder.
Note : Following steps would require more accuracy.
9. Once entered the Goodies folder, enter "Optional plug-ins" folder.
10. Once entered, after checking the OS bit detail enter either Plug-ins
32-bit or Plug-ins 64-bit.
11. Plug-ins 32-bit folder contains Automate, Extensions <(>&<)>
Filters.
12. Plug-ins 64-bit folder contains Automate<(>&<)> Filters.
13. Both folder contains AUTOMATE folder and within the folder you need
to look for "PhotomergeUI" file.
14. Your navigation path with now would like be as "C:\Documents and
Settings\user name\Desktop\Adobe CS4\Photoshop Content\English\
Goodies\Optional plug-ins\Plug-ins 32-bit\Automate"
15. Then open folder with the same path as "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate"
16. If any file named as "PhotomergeUI" present delete the same file
from the location.
17. After that visit the same path to enter "Adobe CS4" folder.
18. This time need to visit path as "C:\Documents and
Settings\hdhar\Desktop\Adobe CS4\Photoshop
Content\English\Goodies\Optional plug-ins\Plug-ins 64-bit\Automate"
19. Copy PhotomergeUI file and same it at path "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate".
Note : If required can also copy the reset plugins and follow the same
path.
20. Quit Photoshop and restart the application along with the entire OS.
21. Checkin for the issue.
I'm sure that this time the issue had been understood accurately with
your helpful support through email and the solution would provide the
required outcome as that's the only way the issue would resolve apart
from re-escalating your case issue back to Tier 2 (Higher Level Support
plus detailed information)
Incase for any futher help to perform the steps kindly reach Adobe at
1800-642-3623 with your Case ID#181230176 as real time troubleshooting
outcomes for accurate navigation.
Kindly accept our apology !!
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Thursday, February 18, 2010 4:19:31 PM PST
I still have the same problem. The "align" option in HDR will not work with large files when using WinXP-64.
The "align" processing time grows exponentially as the pixel sizes get larger in the images. I did extensive testing and plotted the
results. My camera shoots 5616x3744, when using 5 or more of the these to create an HDR, (the minimum I would normally use) the "
align" time is an unworkable 25+minutes.
The whole reason I am calling this an usresolved problem is that when I use the exact same photos in MergeHDR in CS2 it would proces
s in about 1 min. If I use the same files in CS4 without the "align" function, it processes in less than 10 seconds.
So clearly the problem is in the code of the "align" function in "Merge to HDR". Somehow that code conflicts in WinXP-64.
I dont need to hear any other suggestions of how to fix this on my end (there have been a dozens so far - they have all been wrong)
I'm just going to ask the same question again: are you going to have a programmer find the problem in the code and re-write a fix f
or WinXP-64 so it can handle larger images? I believe during one of our phone conversations I was told "we will look into this and g
et back to you" That was 3 or 4 months ago!
If you are not going to bother, please, have the dignity to just say so!
Notes to Customer
Tuesday, February 16, 2010 11:49:30 AM PST
Hello
We have not heard from you in a while on this case and we would be
interested in knowing how things are going. If you are still struggling
with this, we are here to help you. Please send us any new information
on this case number so that we may continue to build on the progress we
have made so far.
If we don’t hear from you we will assume that your issue is resolved and
we will close this case. We will wait 3 days from this notice before
doing so. Remember that a case can be re-opened up to 14 days after
closure.
Please open a new case for every new issue you come across so that Adobe
Support Agents can give the proper time and focus to each individual
problem.
Thank you.
Adobe Customer Care
Notes to Customer
Wednesday, February 10, 2010 4:19:30 PM PST
Dear Customer,
With regards the to the previous email dont forget to delete the
existing files from the Automate folder and then need to paste the
copied files
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Monday, December 21, 2009 2:01:51 PM PST
your last comment.....
"Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal."
makes no sense whatsoever! The pdf file I was requesting is actually on the installation DVD under "goodies" I followed the instruc
tions to install the "PhotomergeUI" which was supposed to fix the problem with "Merge to HDR" as per our last phone conversation.
It did not change anything.
Notes to Customer
Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Wednesday, December 16, 2009 1:49:43 PM PST
I just recieved your call and was told you would send me the missing "Optional Plug-Ins ReadMe.pdf" file
Instead i was just sent a pdf which is nothing more than a copy of this page stating all of my past requsests?!?
Your previous emails say to follow the installation instructions carefully, yet they are not included in the download, and were not
sent in the last email. Dont send me a link to start this process over, obviously the pdf file is not included. Just email me the "O
ptional Plug-Ins ReadMe.pdf" file - dont zip it, just email the file!
Notes from Customer
Saturday, December 12, 2009 10:37:03 AM PST
Is there a reason I need to install Photomerge to fix the "merge to HDR" problem?
(your instructions: Note: Advise the customer to read
OptionalPluginsReadMe.pdf carefully and then install required Photomerge)
Notes from Customer
Saturday, December 12, 2009 10:29:02 AM PST
I downloaded the zip file and extracted the contents but there was no "read me" file included
Notes to Customer
Thursday, December 10, 2009 2:16:51 PM PST
Dear Pete,
Please download Photoshop CS4 Optional Plugins from folowing download
link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4048
Note: Advise the customer to read OptionalPluginsReadMe.pdf carefully
and then install required Photomerge and other Output module's plugins
for 64bit machine(from Automate folder).
If in case you face any issue you can contact us at 800 642 3623
We are always here to assist you so please feel free to revert for any
assistance or clarification.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Tuesday, November 17, 2009 8:36:04 AM PST
still waiting, is anyone looking into this?
perhaps someone there could take the time to tell me whether this bug is being looked at or whether you plan to do nothing?
where are my other posts between this one and Nov 2?
Notes from Customer
Monday, November 2, 2009 8:20:33 PM PST
still open----- I'm waiting for an answer as to whether this bug will get fixed or not
I was told a week ago you would get back to me on this
Notes from Customer
Monday, October 19, 2009 4:19:10 PM PDT
another hour wait for tech support then the guy who answered went to get help and hung up on me!!!!
Notes from Customer
Monday, October 19, 2009 1:38:46 PM PDT
I am still missing the output module in Bridge and the Merge to hdr does not work with large images when using the "align images" op
tionThat's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham -
Ringing Bt tech support is like hell on earth as i...
Good morning to all
Well where to start really, guess the begining is a good place joined bt broadband after moving house in oct 2012 this was under the guise that infinity would soon be available at our cabinet.
Soon after installation noticed problems whilst gaming online (this problem is noticible whilst dl or surfing on a laptop desktop or ipad but isn't so problamatic as a page taking slightly longer to load is not such a big deal as when gaming).
Have now been on and off the phone with bt tech (I'll read off my screen please dont ask me anything not in front of me tech support) for the last 15 months but still suffer the same issues.
During these calls I have had various experiances such as having the phone put down, being told infinity is available when it is not by tech transfered to customer service then back, bounced around between tech's etc, Tech's finding a problem only to ignore it by the end of the call, the problem being placed on a fault in area only for it still to persist once fault fixed, One tech advising me that bt only has to provide a wired connection when I reported a broken router that had been working on a wireless connection but had stopped and going as far as to edit and type his own text in to bt's t&c's.
Each time it worked out roughly that infinity had slipped by another few months hence the well I will suffer it for now in hope that once installed using infinity servers and cabinet would solve issues being faced, this now not being relevant as it has now been delayed until dec 2014 and see no use in wating for it to be delayed yet again. I have also been through nga enquiries and had correspondance that again changed date but looking through forum looks like the norm.
Now the issue in question;
Whilst gaming suffering sever lag issues but also connectivity problems, lan cable drops whilst playing or on start up. also getting severe nat issues in party chat causing others to be disconnected (have tried different permutations with group I game with). Speed tests as a rule are ok 17 - 20mb down 560kn - 1mb up but have also noticed spiking as low as 786kb down 56kb up, ping again varies have also noticed a few packet test faliures.
What I have tried so far be it as advised by tier 1 tier 2 or bt tech support or through previous experiance.
BT Homehub 3, BT Homehub 4, Tp link w891nd , Asus n56u routers.
Port forwarding, DMZ, firewall off, plug n play off, QoS, wirless switched off completely, dns server change,
three different adsl filters, cat 5, cat 5e, cat 6 ethernet cables
Xbox 360, 2 ps3 systems, 2 ps4 systems, several headsets for gaming two tv's to assess lag issues, can also see issues on macbook and windows desktop though as said not as fussed about dl's or web pages slowing or dc the reconnecting.
2 engineer visits,
And had to redownload approx 180gb of data to consoles several times after restes prob giving impression to anyone looking at account that connection must be working ok.
Whilst changing ps3/4 seems like an admission of guilt it's worth noting that I have tried the systems at parents address approx 3 miles away and get 0 issues on bt infinity (hence earlier mention) and do not get any problems if take them to work and connect via mobile phone on a 4g connection (4g not available at home address.) noticiable to the point that friends often ask if im on my poundland internet or a proper connection if they can hear me.
In the last week I have been on phone 9 times sometimes for upto 4 hours have been promised call backs that didnt take place had managers promise they would deal exclusively with me to save me having to keep ringing and they would call back at set times but they have been off.
had line checked told there was amber issue on cabinet red issue at home end probably electrical interferance (would assume this would cause wireless not ethernet prob?) then told was all resolved and he had reset everything during a conversation to tech when I was at work only to get home to find had no connection at all.
spoke to tier 2 manager next day whom insisted connection was fine even though I couldnt connect to it. told during that conversation oh hold on you have an acceptable amount of line drops but lots of session drops then 5 minutes later told there are no problems.
An engineer was assigned on wed to visit friday I was promised he would be fully informed about the whole issue as not to just allow me to reconnect again after the earlier reset now can not connect at all (orange B flashing at bottom of router) then I would receive a call from manager on friday evening if problem not resolved contract would be released.
Engineer attended knew nothing about any of issues, he plugged into phone socket tested line see that router was no longer showing flashing light (it stopped whilst I was asleep wed night) looked bored when tried to explain the problem and showed little interest before saying speak to tech support as he only deals with line and leaving.
Call from bt came from off shore call center saying they had been asked to call I said that a specific person was supposed to call and had arranged to do so as he was dealing with case they told me he was off duty, then could not access info from engineer's visit and would call back. no call.
Rang them back got connnected to newcastle customer services after asking to disconnect on automated line, guy was very polite and apologetic said there was a tier 2 in his call center and arranged a call for me on saturday, guess what.... no call.
totally had enough now at a guess I am assuming the issue is some sort of conflict on bt server.
as for posting here I'm really unsure if im searching for a fix now or advice on how to cancel this and move on, but for it's part the community here seems generally helpful I wish I had checked sooner.
Sorry for the tl'dr and thanks in advance if anyone can offer help or advice
James1. Best Effort Test: -provides background information.
Download Speed
17.55 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 17.55 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.96 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps -
CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support
Hello. Has anyone else tried changing the boot device order on this computer, only to find that their laptop boots right up to Win 7? I pressed F12 just like it states in the manual (and then pressed F2 to enter setup). I changed the boot order so that the CD/DVD boots first and even went as far as to have the HDD boot last. I saved changes and rebooted. To no avail, it still boots right up to Win 7. So I called Toshiba tech support for assistance. The tech support(less) rep was real quizzical wanting to know why I wanted to boot from my CD/DVD. There are different programs that I have on CD that boot directly before the OS (for example, I like change things up a bit and run Linux once in a while). For some reason this guy didn't like that I wanted to boot off my CD/DVD from my laptop. Frankly, he didn't buy the computer and it doesn't matter what or why I want to boot from a CD/DVD. It's a brand new computer that does not function properly. I called Toshiba Tech support to fix a flaw in the computer that was sold to me. Anyway, I was trying to explain but he kept cutting me off and was very rude. He told me that since I have followed procedure in the manual correctly, that I'd have to go to Toshiba's Advanced Technical Support for a fee. REALLY?! One of the simplest procedures that I have performed on every box I have ever owned, and this guy didn't have a clue to make it happen on a new machine. Instead offering any more explanation than Advanced Technical Support, that rep just hung up on me. Evidently his tech support training consisted of trying to squeeze more money out of the consumer after the purchase. Swing and a miss Toshiba. So, if anyone has had similar issue with not being able to boot directly off CD/DVD (especially if there's a work around) I'd really appreciate it. If not I'll probably go to Best Buy and they can keep this Toshiba. Thanks.
C.B., You assumed correctly as I did use F5/F6 to move the devices up/down until my CD/DVD was at the top. I tried going in and using HWSetup. As soon as I ran HWSetup - it just confirmed that my earlier selection was already present (CD/DVD in first position). I also tried pressing C as you suggested but that did not work either.
I appreciate your input. I have one more shot at Best Buy to see if the Geeks can solve this dilemma (which I doubt). I may just throw up a video on YouTube to show the BIOS failure of this system.
It's too bad, I used to love Toshiba until this incident. I have a Toshiba laptop from 2004 that is still kicking (and it does boot from CD/DVD). I have even spilled a 1 gallon jug of water all over it - and it came back to life after it dried. I don't know if all P855-S5200s are like this or if I just got a POS. That coupled with the fact that I had deal with that less than knowledgeable and extremely rude tech support rep. Because of the those factors, I will take my computing dollars elsewhere.
Hey Toshiba....are you paying attention?? -
CC on Mac OS 10.8.5 not working or installing; Tech Support Useless or Non-Responsive
I've used Adobe Products since '95. I am very comfortable with the "Industry Standard" of applications Adobe has offered up to now. I have a MacBook Pro that has happily run CS4-6 and felt that CC would be a good way to save a little $$ with a subscription rather than a multi-thousand dollar purchase every time I needed to upgrade.
I've been trying for 4 or 5 days now to get two major issues rectified:
Photoshop CS6 (downloaded through CC Subscription) Type Tool will not initialize. When I try to get Type Tool to work, Photoshop crashes and sends an error report.
With CS6 not able to add Type to images I try to install Photoshop CC. CC will not install. I contact Tech Support over the course of 3 days and have multiple people have access to my computer and no resolution. File Folders created for no reason, Admin Priviledges altered, Security Permissions changed and a new dummy profile for Adobe to access created. Nothing. CC Desktop Manager won't even install.
For a short period of time NONE of my Adobe products would even turn on. Received error msg that Desktop Manager was corrupt or non-existent.
This is my livelyhood. I'm self-employed and am now telling clients that I have to push back their deadlines because my software is broken and Adobe (of all companies) can't seem to fix it. Worse off, I was told that someone would call me on Friday to address these issues and no call.
I know other people are suffering through this because the forum is full of the exact same issue Windows and Mac OS. Adobe needs to fix the issues NOW and fire whomever you've outsourced your support to. They are terrible.
Who do I contact to get a refund for the last month? I've almost lost $600 worth of work in a week because of this, I don't feel I should have to pay the $50 for this month.
**I'd like to add, I've been on the phone with support for no less than 8 hours and Online Chat support for 4 more hours**
Message was edited by: Marco@JustALittleHi Marco@JustALittle,
I really apologise for the inconvenience.
I will have someone from the senior team reach out to you shortly.
Can you please send a private message to me with your contact number and the best time to reach you.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148 -
My wi-fi connection from my iPad via the Airport Express Base Station on my home computer worked just fine until yesterday morning. I have a Macintosh G5 with a satellite connection. I could not get an Internet connection. After using the Network Preferences and Aiport Express applications several times, then unplugging and replugging in the computer, satellite modem and Airport Express module, checking the satellite dish for any obstructions, and so on, the computer still wouldn't connect to the Internet. (The green light was on in the Airport Express module.) I called the satellite company technical support division last night. The tech couldn't find any problem with the satellite connection. When I plugged the satellite modem cord directly into the Ethernet outlet on my computer, I could pick up the Internet.
Today, the Airport Express module still has a green light but still doesn't connect to the Internet. The only thing I can think of is that lights went out for about 15 minutes yesterday morning. All of my electronics, except the Aiport Express Base Station, are on surge protectors. Why would the Airport Express module still have a green light if it was damaged by the electrical outage?
I bought the module in 2009. I have never had problems with Apple equipment before this. Is this base station fixable?
I would appreciate your suggestions.Hello everyone. I too have experienced the same problem Mary described starting on the same day she mentioned January 12. I have a G5 iMac, a G5 mini-mac, and a G4 laptop. They were all working fine but all have mostly the same problem now in that the G4 does not connect at all and the G5s connect once in a while after restarts but do not maintain the connection. In my case there was no power interruption. In fact, the G4 laptop was not even connected to the home power connection. My iPad2 and iPhone 4s wireless work fine and a wireless PC and Android tablet work fine as well. The G5 and G4 work fine on an ethernet connection. ISP tech support (AT&T u-Verse) was very generous with their time in trying to solve my problem although it was established early on that their connection and equipment was working fine and that the problem was with my computers. They walked me through a manual reset of all the particulars on IP addresses etc. so the problem was not related to that either. In the end ISP tech support concluded that the problem must lie with the Airport driver. For some reason it changes the IP addresses to an incorrect address so it cannot connect. Indeed when I tried the diagnostics on the G4 I got a window Pop-up that said an application had reset my settings. (In retrospect I seem to recall that I may have gotten that same message early on with the G5s but at that time I did not think much about it and went about trying to reset the settings but that process never concluded well) I think that the problem may be that there must have been an update of the Airport software that was not backward compatible with the G5 and older Macs. I mention all this for two reasons. First, perhaps someone out there who knows better than I do how to bring this to Apple's attention and perhaps they will address this. Second, I would be curious to know whether there is anyway one can return a configuration on Macs to some earlier time period (as you can on PCs) when everything worked and then leave it that way foregoing any subseqent upgrades or any subsequent apps?
-
Angry with Creative Tech Support!!! Battery fried and they won't help!
I am seething with anger right now over the awful Tech support I just received from Creative's Tech support phone line. I called to find out how I can get my almost new less than 2yrs old Creative Zen Sleek Photo 20gb MP3 players battery replaced. I am sure that my brand new Toyota Prius mp3 AUX jack fried the batter in my player. I have owned this for less than 2 years, and I hardly ever used this player. I always kept it charged fully and rarely played it.
I have kept my player plugged into the AUX jack in my new Prius for the past 3 weeks, I went to turn it on yesterday and the battery was dead, it would not power up, so I just thought I forgot and left it on in the car and the battery just needed to be charged. I charged it up from 5pm last night to 6am this morning and it still showed it was charging, but no progress was being made on it. I unplugged it and tried to power on, nothing,, dead,, so I plugged it back into the charger and powered it on, it came one and started playing, then I left it on and unplugged it from the charger and within 20 seconds it gave me the warning that the battery was low and it was shutting down. The battery bar was completely white and showed that it was not charged at all from all those hours of charging, it usually charges full within 4 hours, it had been plugged in for 3 hours with it not being charged at all, yet it showed that it was charging..
So, I know the battery is now fried, and I am sure the Prius AUX jack killed the battery, I have already heard of one other person this happening to on a Prius message board.
So, I called up Creative this morning to just ask them how much to put in a new internal battery and fix it, they won't do it because it is out of warranty,, I told them I know it is out of warranty, but I am willing to pay? them to fix it, they told me that don't do? that, and I then asked very nicely and calmly to please direct me in how I can get it fixed, silence,,, from the agent,, she did not know what to say, basically she kept telling me I would just have to buy a new one.. I repeatly asked her to please tell me if the internal battery is replaceable by "SOMEBODY", I know Creative will not repair it, but you cannot tell me that this player is garbage now and nobody can fix it just because Creative refuses to do so.
I then asked her how they can make a $250 product that cannot be repaired once it is out of warranty. I asked her what kind of company makes products that are not fixable?, This does not make any sense at all. once again, silence from her.. I kept? repeating that I just want to know if the battery can be replaced by somebody and how to go about finding out. She acted like it was a big secret. I said, Look, I know you won't fix it, but it has to be fixable by somebody... right,, or are you telling me that once the warranty is out, products just need to be thrown away in the garbage and replaced with a new one,, there is nothing else wrong with the player, the battery is just fried, that is all, as it still works when it is plugged in to the charger.
You cannot tell me that a company like this makes internal batteries that are NOT fixable once they break, and the ONLY solution is just to buy a new product? This is insane, if this is the case I will NEVER buy another Creative product again..
I have now called Toyota to see what they are going to do about this, but I'm not sure how I can proove that the AUX jack really did the damage. I know it did, but all I want to find out is how to get somebody to replace the internal battery.
I have over 4,000 songs on this thing and I don't want to buy a new one and have to download them all again, this took me over 6 months to do this...
Does anybody have any suggestions, I really truly disappointed in Creative and how they operate. I asked to speak to a supervisor and she wanted to pass me along to another Agent, I said NO, I want your name and the supervisors name and I am now waiting for a call back within 48 hours they told me.HI, Thanks for the websites, I did find some yesterday,, Be assured that if your player is out of warranty Creative will not repair it for you even if you tell them that you will pay for the repair. They just don't care, they want people to just buy a new one and they will refuse to tell you that there are places out there that will fix it for you. It is like some big secret I guess and their customer service reps in the Tech dept. will NOT tell you this. To me, this is such a deception and the most awful customer service in my opinion. I can guarantee that I will never buy another creative product again if? this is how they deal with customers that have purchased their products.
I was not blaming them for the battery not working or anything just wanted their help in finding out how I can get it fixed. Crap happens and things break, but if Creative truly has the opinion that they will refuse to talk to you after the warranty has run out, this is totally appalling. I actually had to lie when I called and I had to hit the button that said that my player was less than 6 months old. Because there was NO way for me to talk to a li've person or get any questions answered by them if the player was out of warranty. They direct you to the website help, but that site is NOT working, and I still get a message today telling me that some "Kana" help website is currently not responding. This has been doing this since yesterday.
So, right off the bat you are already shown that Creative could care less about their products after the warranty runs out.
Oh, and I never said in my post that I did not have my music backed up on CD's or on the Computer, I merely said that I did not feel like downloading all 4,000 songs again onto a new player, that takes time. I have over 25,000 songs, almost my entire CD collection on my computer and it does take time to go over all those again and pick the ones I would want on a new player. All of my music is backed up, that does not mean though that it is not a pain in the butt to transfer them all to?a new player. I certainly will not buy another Creative product, so I would in essence have to start all over again and pick out the ones I want on a new player.
I'm in the process now of finding one of those repair places on the web to fix it, but I will never buy another product from Creative again -
Impossible to contact tech support
a big reason for my company's desire to cancel our "Creative Cloud" team contract is the complete lack of access to tech support.
the fact that it is really expensive is almost balanced by the access to Adobe's excellent software.
however, if Creative Cloud worked and the upload of video files wasn't so painfully slow, we might have more patience.
following the cancelation directions leads me nowhere; as, when I click on "my account", I do not get a screen with a "cancelation of account" tab, like I'm supposed to.
haven't been able to find telephone contact info; and, there are endless line-ups to talk to a real person.
my recommendation is for Adobe to stick to what it does best; which, is to create software.
happy trails,
Derek Stephen McPhail
Aataa Dene Productions
production manager
June 16th, 2013can't agree with you more, regards the absurdity of including all these useless documents, taking up bandwidth.
I've become so "unprintable expletive" at Adobe, for the complete inability to contact support staff, regards "Creative Cloud".
don't get me wrong, I love their software; but, they need to increase their budget for hiring way more support staff.
for a week, I've been trying to get confirmation of my request to cancel my company's "Creative Cloud Team" contract, within the first month; so, we'll be eligible for the complete refund.
earlier today, I finally got an email, giving me a phone number; as, I couldn't find any contact info online.
again, the only way I could talk to a real person was to contact sales, as they're always happy to take your money.
then, I got referred to a pleasant guy, who desperately tried to talk me out of cancelling the account.
when, he finally got it, that I was not changing my mind; he transferred me to someone else, who was supposed to actually do the formal account cancellation.
of course, I got put on hold for 10 minutes; then, kicked off the line.
so, I still haven't had any confirmation, that they have recognized my request to cancel.
this "unprintable expletive" drives one crazy.
Derek -
IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK
If you paid by credit card, contact the bank handling this payment
and ask that it be stopped since the provider did not actually do
anything to the computer and you are suspicious of their actions.
If the billing was added to a phone account, contact the vendor of
that service to dispute the charges against you; and cite concerns
of security, identify theft, privacy and of being scammed.
You may have to fill out forms, and see if the credit card bank will
refund or not; usually they mail them to your billing address, after
you call the bank customer service. Some are better at than others.
This could take some months to resolve, if you paid that way.
They may also have installed (or had you remove security) while
inside your Mac and its system software, remotely. If they were
able to 'scan' your Mac remotely, they may have harvested any
personal or financial information, including passwords saved to
online accounts that may have been in browsers or keychain.
On another track, complete repaired Macs of an older vintage
are not very expensive; even ones from companies who repair
them or those who have stock of repaired units...
While checking for a friend, online I found a few portables that
had been repaired and for sale by a company whose business
is to repair almost all portable Apple computers, in-house.
You can buy an early model guaranteed MacBook from reputable
repair companies with limited warranty for under $400. and that
includes a bill-of-health with an option to buy a longer warranty
for a little bit more. Or just mail in your computer in a flat-rate
postal carton with padding, to one of the well-reputed repairers
directly. They perform a physical/software hands-on diagnostic
& repair service, tell you before they fix anything what it will cost,
what the price variables are when they do hands-on testing; as
that is a real repair. An example: wegenermedia.com online.
The Apple support site has links to the better known AASP
authorized Apple service providers, and you could look up
the ones nearest your City & Country in the Locate section.
Blue links below require additional info once in their Site to
access the Authorized Apple Service Providers who have
an actual physical presence, where they offer services..
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
Apple - Find Locations - Country Selector:
https://locate.apple.com/country
Contact Apple Support - Apple Support:
http://www.apple.com/support/contact/
Some independent providers may be in a situation to do more or
even less, than an Authorized service provider. Some may just
repair computers -- and not officially be affiliated with Apple...
Best to do the necessary research before committing to repair.
In any event...
Good luck & happy computing!
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