Disappointed with Apple :-(

Hi,
The iMac 27 is my first Mac and I really, really loved it but unfortunately the yellow tinge has crept onto my screen Another thread exists for that, that's not my issue. My issue is costumer support.
I am a programmer by trade, and so I naturally need a computer to work(I work at home, most of the time). I rang up costumer support, and told them this. They seemed to disregard what I said altogether.
Basically I was told I'd have to take it to a nearby apple service provider(and I don't have a car! How the **** can I drag a 27 inch monitor to a store across the city??!). I'm seriously thinking of just returning the iMac(I'm within the three months) and buying a PC again. Maybe run Linux or similar on it. It's just a little bit ridiculous.
No matter what I'm going to lose work days(either through getting it fixed or returning it).
So, this turned out to be a very depressing first purchase of an Apple product. I was going to buy a mac book but like **** I am now.
I've heard other people coming to a much better resolution where a replacement iMac is delivered when the broken one is picked up but i wasn't offered such a deal. Why is that? I didn't buy online but rather at a store across the city.
I'd love to come to a solution with Apple but they don't seem all that interested. The first customer service rep I talked to even had me ring a store that didn't service apple products at all. She sounded like she just wan't to get me off the phone.
The second costumer rep I must admit was nice and useful. She suggested "jScreenFix" but it didn't fix my issue.
So, do you have any tips for me? I guess this post is somewhat just getting it off my chest because I'm pretty annoyed if I'm honest. So sorry about that, it's not on you but rather it's on Apple.
Thanks in advance,
Rob

Rob, I've had to battle applecare multiple times to get them to take care of something they should have or take responsibility for their mistakes.... I believe it's in the applecare agreement that you can have an "authorized" support agent, like someone from a nearby authorized mac reseller, come out TO YOUR HOUSE and service the machine for you there PRECISELY because many PROFESSIONALS (myself included), cannot live without their primary machine, even for two or three days in the business week. So, I'd look into this... I believe there is an article somewhere out there on the net, detailing the procedure... if I recall correctly, you may have to take it down to the store to have them visually inspect it so they can CONFIRM your problem. Then, take the machine back home, call applecare, let em know you can't live without the machine, hopefully you live in an area with authorized reseller's that can send somebody out to do it... supposedly if you follow a procedure like that, they have to take care of you... of course, not every agent is going to play nice and tell you that right off the bat... in fact, this method may never have been suggested by an agent, but apple will abide by it... check it out....
seriously, the applecare people on the phone are a only a little less arrogant than the "geniuses" that I've dealt with... no mind you, i'm a bit of a power user, and have been using macs for about 20 years... so I don't have a lot of patience for the run around, which, like ANY CORPORATION, apple will give you, from time to time, I suppose it's just my bad luck that I get much more of this than I get of the really helpful kind. I have also gotten the really helpful agent at applecare, but about 70% of the time, I've been stuck with people that act as if THEY ARE THE CORPORATION and any complaint you have about the machine, hw, sw, anything, is a personal INSULT for them to argue with you about... recently I had apple agents telling me they could see, in a picture from the laptop service center in memphis, that a white PLASTIC macbook had a DENT (defined as a concave depression) in it, and therefore, the motherboard failing years later would NOT be covered by applecare... ahem... there is no dent... plastic cracks, it doesn't dent, they were argueing that the plastic had JUTTED INTO the case because there was, a, dent... no dent... no plastic entered the case... I asked the agent, I said "you can for CERTAIN see that, in a two-D photo on your screen, that there is a DENT?" and he said "yes." no dent... no dent... no dent.... sad, real sad...

Similar Messages

Is anyone else significantly disappointed with Apple TV?

I bought it on the basis that I could stream TV from my iPad - various 'on demand' services in the UK allow you to watch it on your ipad but don't allow it to be broadcast to another device. Whilst I appreciate that suppliers of 'on demand' services could allow 'mirroring' I am significantly disappointed with Apple because they know that they only provide mirroring of Apple products (this is far from clear on any of the product descriptions), but most significantly they do not provide equivalent Applications for the Apple TV (probably because they only way that anyone can watch those programmes is to buy them through the Apple store!).

That is incorrect, mirroring is available for all content. It is the developers of said apps that can choose to block it (there are only a few who have though).
Basic airplay is different as it is strictly for audio/video streams, but the developer has to enable the video for it to pass through.
The blockage can be due to licensing but you would have to contact those providers for an official answer.
Native apps require an agreement from both parties, there could be any number of reasons for them not being available.
In any case, ranting is not permitted here. If you have a technical issue that needs assistance then someone can help with that.

I'm so disappointed with Apple!Apple owe me $100!

I've purchased an Apple computer two years ago, I liked Apple so much because I saw they care their customers more than Microsoft, Apple even set Genius Bar and phone support for any technical problem, which I though if I have any problems, I can find customer services easily. So, when thepeople who worked in Apple asked me if I wanted to purchase a printer in promotion with my iBookG4, which was free after I mail my rebate, I purchased it as they told.
However, the problem came! I've waited for my rebate for half year, which was supposed to be three months. Therefore, I called apple for the promotion inquiry, they told me to mail my information again, and so I did. And I waited for another three months, they told me they mailed it to me already, but I never received it. Therefore, I do as they told- wait for another month and they'll mail my rebate to me again. Then, another month came, but I did not received my rebate! And during this two years, I kept calling for my rebate, and they said they will mail it to me, but I never ever received it! I felt like I got deceived! And last time I called, they told me the promotion is closed, but they'll still mail it to me. But again! they didn't! I tried to find anyone who can help me, I went to the retail store, I mail to a costomer service line, but they never ever helped me! My rebate was just a $100 dollar, but seems like Apple is not responsible and do not care about their customers, therefore, I told this to all my friends, and recommend them not to buy Apple.
Apple owe me $100!
My friend told me that Apple is not being responsible, they are lying to me that they mailed my rebate to me. It is because they should first file a lost track on the check that should be mail to me, and then mail my rebate back to me after they file it!
I am so disappointed with Apple, and I'll recommend me and my friends, and try to declare to all the forums we should never purchase anything from Apple because they are not responsible for their costumers!
I'll never stop declaring to the people that Apple is being not responsible until Apple is being responsible and would give me my rebate back!

This is, of course, the wrong place for your gripe. There is nothing we can do about it. There is a legal presumption that a letter mailed is received, but it is rebuttable. Letters can get lost or extremely delayed, I had a postcard take six months from Denver to New York City. Go to Apple and insist that that you never got your check. What really counts is was it cashed. Insist that they check that.

I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

http://www.apple.com/ios/whats-new/
the fine print in the map section states that turn by turn is only available for 4S and up.

Very disappointed with Apple! ...about my power adapter!

Hi,
My power adapter of my MacBook PRO failed 10 days ago. I went to the only Apple shop in the town and tried to buy one (Monday)... they told me that do not have it! They had all of that junk... but not a power adapter for my MacBook PRO 17 inch...
They told me that they will be getting some on Friday... I waited for 5 days... When I went to the shop on Friday... they told me that they did not get any... What?!
After spending 5 days without power... borrowing different adapters from my friends... I called a service point and managed to order one single power adapter after a 15 minute phone call... the adapter will be here on Thursday?!
11 days... without power... I am very disappointed in Apple... I have been using apple products for a long time... I did not know that they are that bad in any kind of support...
In my class... 4 people bought brand new MacBook PRO laptops in 6 months... Apple is growing... But I am very very disappointed...
I want to send an e-mail about this issue to a customer support service or something like that... What should I do... Could you please help me?
Thanks.

Why didn't you just call the apple customer service. I would've done that the first day. Why do people insist on complaining about something they could easily fix with common sense and one phone call.
Not to mention they are bond to be out of things like that since the demand for 15-17" Pro's are so much higher than that of the 13".

Im totally disappointed with apple i want my money back

hi
this morning i had a fight with apple suport, i just bought this macbook 2 months ago, and now its dead, and they told me to take my laptop to an apple store and somebody will repair my macbook in there, but im real far away from the nearest apple store and i cant take my macbook to that place, so i request if somebody can come to my place and pick my laptop but neither the apple support or the apple store cant pick it up, because "they dont have that service they cant come to my adress and pick my laptop" now the only thing i have to do is sit and wait until that service its availabe
i really cant go there cause i work and study and i practicaly dont have time to that place.
im totally disappointed with the service and with the computers, i never thought the hardware would be so s hi itty

You must have got someone new at support. I called on a Friday with an issue, FedEx was here on Monday morning with a box to send the unit back in for service and on Wednesday morning it was back to me all repaired--at no cost, I might add. Just call back or use the online Express Lane support.
http://www.apple.com/support/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

Thoroughly disappointed with Apple & Lion...

I have never been disapointed with Apple before, but after using Lion for nearly a week I am really upset. I used to work at an Apple Store, I have used Macs since I was about 4, I try to convert all my friends, I follow nearly every rumor site I can find, I use my mac or my iPhone for basically anything I possibly can, and I bring my Mac to work with me and use it instead of my office-supplied PC whenever humanly possible. For the first time ever, I actually chose to use the PC over my Mac because of Lion...
Last night I tried to use TimeMachine to backup my computer to my 2TB G-Drive. After "Preparing backup" for nearly an hour, it finally started to backup and it crawled through the backup slower than I have ever seen it before. After about an hour and a half it finished backing up 24GB. I turned it off for the night thinking it had been running at full capacity for a while and needed a break. Now whenever I boot up my mac, I have one of a few different problems: Either finder will not load at all and my desktop will be blank and the menubar will have gaps in it, or finder will load and none of the icons on the desktop will be responsive and the dock will not load. Earlier I did get it to boot up correctly and I used it for about 30 minutes until I got the pinwheel in safari, then mail became unresponsive, then iCal became unresponsive, then System Prefs became unresponsive... I had to restart my computer and then it got stuck at the grey screen with the spinning wheel on the restart.
Since I have installed and used Lion:
My system is gotten really really slow; evertything from logging in to changing settings to opening applications has become a taxing chore that works by CPU to the bone (I can't even launch Activity Monitor without it freezing up!)
I have gotten the pinwheel on many occasions and I have frequently been forced to force quit apps or force restart my computer
I have had problems with a few of the new getstures; I have gotten fully used to the idea of scrolling up to go down and vice versa, but frequently I will have my thumb on the trackpad and when I scroll up, Mission control will launch (I changed the settings to 4 finger swipe up so this no longer happens, but still annoying Apple wouldn't have thought to address this)
I have noticed minor glitches in many different areas of use; i.e., when logging in with a desktop background that changes on login, the translucent menubar will show the previous photo while the desktop shows the new photo.
Many useful gestures have dissapeared: there is a gesture for swiping through windows in the iTunes store/app store/finder etc. but it is very irritating and not as functional (why couldn't they just use the 2 finger swipe?!?), there is no longer an expose that shows minimized windows (unless you do a 3 finger down with the app already open)
No easy shortcut for fullscreen apps!!! Come on Apple, CMD+CTRL+F is a pain to do with one hand... why not create a simple shortcut or a gesture to enter fullscreen
TimeMachine constantly displays "Last Backup: Delayed" even though it has been less than 24hrs since my last backup
Whenever I try to use the dock (unhide it by moving my mouse to the right side of the screen), the dock rarely responds the first time and I will have to repeatedly move my mouse to the side for the dock to pop up.
For a company that never seems to dissapoint, Lion seems like an absolute disaster. I have had more problems with my computer in the last 6 days than I have had in the last 6 months with Snow Leopard. I think Apple needs to step-up, man-up, acknowledge their customers, acknowledge the complaints from customers, acknowledge the issues customers have found, and work 24-7 until they can release a patch to fix this stuff...

Forums like these exist to help solve people's problems. Happy users don't tend to post on support forums.
You'll find that the huge majority of users are happy, and in fact the feedback on Lion has been very positive.
I would focus on trying to resolve your personal issues, before having a rant about Lion.
First of all, I started off my commenting on issues last week defending Lion and trying to convince everyone that there were some minor issues and that the software was a significant improvement at the least.
The reason why the feedback for Lion has been so positive is the exact reason you claim the discussion boards are all negative. For the most part, people who are upset with Lion are not going to go to the App Store and give Lion a negative review; they are going to search for similar issues online and try to find solutions before giving a bad review.
And personal issues? Either you are trying to insult me by bringing an unrelated matter into this or you are claiming I have not tried to resolve any of the issues stated above. I have spent hours upon hours scouring the discussion board articles for answers to these problems and have found nothing but pleas for help from other members. This is not a rant, it is simply voicing my opinion regarding Lion.
Going back to SL would more than likely cause more problems if not excacerbate the problems that already exist. Not to mention that would be a "sweeping it under the rug" kind of solution...

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

Updated iphone 3gs to ios5 after apdation nothing work no network nothing "sim is not installed??" DISAPPOINTED WITH APPLE

updated iphone 3gs to ios5 after apdation nothing work no network nothing "sim is not installed??" DISAPPOINTED WITH APPLE

yes there is a sign on the top of the screen that shows phone is LOCKED....may be that is why the phone didn't recognizing the sim...i think first i need to unlock it again then hopefully phone wil start working again ..but i dont know HOW TO UNLOCK ???...need help from u guys with this .
Actually this is my brother phone who is using in USA ,later he gifted to me , i m using iphone in INDIA now,
when i first insert the sim it was working so well..after couple fo days i tried to update with IOS5 ..after the updation problem coming ALL the Way.....how do i unlock it again , i think its jailbroken now...???
http://ihelpcorner.com/how-to-fix-iphone-3gs-ios-5-05-0-x-searching-or-no-servic e-error-after-updaterestore/
i guess the above link can solve my problem but i didn't try this process on my iphone yet may be it will harm some of iphone applikcations...?? like SOUND LOST. mailing problem etc...the guy who doing the trick in vedio says u need AT&T sim to do it on ur phone..
i dont hv AT&T sim in india i hv airtel sim...what if if i exactly the follow the guy vedio process will my IPHONE unlocked again...with no harm with application ...is it good to do so...? plz let me knw or tell me the genuine procedure.
thnaks for coming in

LCD Screen Bleed, a little disappointed with Apple store

I bought my 1st iPhone on launch day and loved it! After the 1st 9 days, it suddenly became VERY hot when charging. Not warm, but hot, and it had never done this before. I made an appointment at my Apple store, and the genius agreed that it was defective and swapped it out on the spot.
He exchanged the SIM card and I walked out with a new phone...I was very happy. The first time my new phone went to the Contacts screen, I saw very noticeable light bleed at the top of the LCD display. There are 3 to 4 blotchy areas across the top that are very bright and seem like a defect to me.
I took this phone to the Genius Bar, and was told that it "was within specs" and that there was nothing they would do about it. We compared it to several other demo phones and some did have uneven lighting at the top, however the genius did agree that mine was worse than any of them. He also said that since the phone was working properly, they would not exchange it.
I have begun looking at every LCD panel I can find. My in-car GPS, my laptop, my computer monitor, and my old cellphone. None of them have this issue around the edge of the screen, so I find it difficult to believe that this is normal.
The defect is most noticeable on the "light" colored screens such as Mail and Safari. What is really annoying is that when surfing in landscape mode, the colors on that particular side become distorted due to the light.
I have to admit that I am now pretty disappointed. After spending $600 on a cellphone I want it to be perfect, and it's not. The fact that Apple was not willing to exchange this keep me as a satisfied customer is very disappointing.
It bothers me so much, that I am considering paying the 10% restocking fee to exchange it for a new one since they won't help me.
Just FYI...I have a Mac Pro, 2 Mac Minis, a nano, and a 5G iPod.

For anyone who hasn't noticed:
Apple is determined to make first generation iPhone buyers happy.
Anyone with a problem, big or small, real or perceived, will be made whole. Since no one really knows what the problems are with this version 1 device, there is bottomless accommodation. Rest assured, any problem will be resolved.
In a company as large as Apple, there are tons of points at which customers deal with employees, and as much as employees are instructed to cater to customer needs, not every human being is the same, and not every Apple employee responds identically. Especially after a long day.
However, in the end, anyone with any kind of problem with their iPhone, will get their problem resolved.
Apple has obviously decided that for this very important product introduction, even serial exchangers get every benefit of the doubt.
Hence posts here along the lines of:
"I am on my 78th iPhone, but am concerned that something is wrong with it. The other day I called my mother in law and her manner was even more rude than usual. Has anyone else noticed this? I am not sure if this is a software or hardware problem, but I am going to my local Apple store tonight and insisting on exchanging this iPhone for a new one. i will call my mother in law from the store and confirm that the new iphone does not include this flaw. (As rude as my mother in law is, she was never this rude on my Blackberry...)"
So to us, the customers:
Don't be a jerk. Don't take advantage. But realize that any problem you have, big or small, will get fixed.
G5 Quad + Logic 7.2.3 + FireFace 800 Mac OS X (10.4.10)

My disappointment with Apple's Service

Since Apple makes it very difficult to just voice a complaint to them, I'll just post it here.
I had an iPhone 3G and went to answer it quickly one day while it was plugged in and the short charging cable made it slip from my hands and hit the corner of my nightstand.
This happened right around when Apple started the screen replacement program. I brought it in and forked over the $199 to get the screen replaced. I asked if I could get the damaged piece back, or at least the LCD since it was in perfect condition (it was mine after all and I was buying a replacement). They said that I couldn't have it because they had to send it back to apple for research (read: putting it on new touch-glass and reselling). I was also notified that my water sensor was triggered on the bottom of my phone and I told them it had never been near water, and it worked fine. When I got my phone back, the metal was separated from the plastic backing slightly and I asked about it and the worker said that it can happen with the replacements like that. I really didn't care. My phone worked fine and it wasn't a big deal.
The problem: about 1 1/2 - 2 weeks later, my new display started losing pixels. I ended up losing about 6-10 rows all the way across the bottom of my screen. I brought it back in because obviously the screen they gave me was faulty (probably off of someone else's cracked screen phone), and they told me that they couldn't do anything to fix it because it looked like the metal was separated from the backing a bit, and the water sensor was triggered so my warranty was void. I understand my overall phone warranty being void because of the water sensor I suppose, but for my replacement screen which was obviously broken at no fault of my own to not be under warranty 2 weeks after buying it??
I'm very disappointed in the way apple handled this situation because I feel like I was robbed of a perfectly good LCD and $199.
Apple, if you are reading this, you need to do a better job of keeping record of what issues are wrong with a phone when you do a service such as a screen replacement so that people don't get screwed over if your replacement is faulty. Poor customer service. I've been stuck with a bad LCD screen for 8 months now because I don't want to pay to have your mistake fixed. I'll make sure to post this everywhere I can so that you can be sure to see this.

Thank you for the feedback link.
Yes there is a repair warranty, I don't remember if it was 30, 60, or 90 days, but either way I was in the window. That's basically what my complaint is. I paid for a service that should have been covered by their warranty and they voided it based off of damages both caused by the repair, and that were there before the repair.

Disappointed with Apple Computers

Hello Friends,
I am sorry to say that I am a bit dissapointed with the Apple Computers.
I prefer a lot more Mac OS to windows or linux but the thing is that one year and a Half I bought a Macbook Pro 15" 2.5 very new in the market at that time and now is broken.
I just visit the Apple Store in Beijing where I live now and they told me the Mother Board is broken and to repair it I need to pay around 7000 RMB = 1000 Dollars because the guarantee is out of date (better I buy a new one). So my meaning is how possible we pay so much for a “probably” good high quality computer machine, maybe the best in the Market and suddenly it gets broken like a 400$ Netbook after one year and a half.
I used that computer in a normal way for Internet, Videos, sometimes some sound and video editing. So now I am really disappointed.
In some Apple Forum some people　told me some Macbook Pro at the time I bought my computer had some problems with theirs NVIDEA Geforce which cause many problems.
I ask you. Anybody know anything about that?. Is there any way I can really know the problem my computer stopped working after such a short time?. Complaint to Apple about that?
Thank you very much.
Regards,
Alberto Cuellar

It's fascinating reading threads like this no one thinks to write to their representative or MP to try and get manufacturers to to give a binding 2 year warranty, unlike the country Alberto currently lives in. At least in the UK 'fit for purpose' or 'fit for sale' falls on retailers and not the makers. Personally I'd be disappointed the product failed after a fairly 'short' time. Whether some people care or not, there is an issue of value for money here, which is a moral issue, if it isn't a legal one. In the end that does affect the perception of a brand - 'a brand is a promise' - so for the outlay Apple products do promise to be 'better' than their competition...

Very disappointed with Apple....

I purchased a 20" iMac upon release, had the mid plain replaced five months ago. A week ago the computer wouldn't turn on. No problem, they sent me a new power supply. After installing and turning the computer on, I was treated to a flashing question mark and folder. I attempted to use disk utility and disk warrior but they would not mount. I re installed the OS and noticed no option to archive and all the hard disk space was free. Sure enough, after install everything was gone. Hundreds of hours of work, pictures, music, documents, programs, all of it gone.
I called Apple, talked to the tech person then talked to a product specialist and explained I was no longer comfortable using this computer after two repairs and now worse case scenario, a total wipe of everything, and would like a replacement computer. He said no, since it works fine now and it doesn't fall within the criteria for replacement. I attempted to offer paying money and share the cost of a new computer. I was told if I wanted another computer I's have to pay full price.
This is my first experience with a Mac and I am a little more than disappointed. I just bought a OWC external hard drive and a copy of data rescue. 80% of everything is gone. I now know I should have had an external but never needed one in the 10 years of owning a PC and certainly didn't think of buying one for the Mac. Lesson learned.
Do you think I am being unreasonable asking for a replacement? If not, should I call back and speak to someone else? Any other thoughts?

Christopher:
It's a simple matter of seeing what their return/price matching policy is. Maybe they'll do something, or you may consider their restocking fee (if any) to be acceptable for the upgrade.
I too purchased a new iMac (though I got a display model from a retailer at what then seemed like a good price. Because of the good deal, I pounced, because I had seen nothing on the Mac rumour sites that indicated a new iMac coming out.
Sure enough, here it is. In my case, day 13 of the 15 day return policy (and 30 day price matching). I spoke to the retailer, fully prepared to return my iMac tomorrow for a full refund and buy a new one direct from Apple, but he gave a substantial reduction on the already reduced price.
I'm quite happy. The new features would be nice, but I determined that for me, they're not quite necessary. The refund on my CC is nice enough, thank you.
No computer retailer or electronics manufacturer announces updates like this, as it would completely halt purchases of the current line. It's SOP. However, I would doubt the Apple Store knew absolutely nothing about it, if it was a corporate APPLE store.
Should you be upset? I don't think so. Frustrated, maybe, but it's much like choosing which line to pick at the supermarket checkout - the other one always moves faster.

IOS 7.1 update problem. Wifi disabled, no longer works. Disappointed with apple response

I have several IOS devices and updated each of them to Apple's release of IOS 7.1.
Unfortunately my iPhone 4s did not update successfully. It was affected by the widely reported issue regarding WiFi being disabled permanently. After the update to IOS 7.1, wifi is no longer an accessible option on the IPhone 4s.
After doing some online research and identifying this as a common problem, I tried some of the suggestions available online such as resetting settings and restoring from backup. None of these suggestions worked.
I brought the iPhone 4s to the apple store at the Rideau Center in Ottawa, Ontario, Canada and spoke to one of the employees. He stated that it was not an apple issue and that it was a problem with my phone that would cost $200 to resolve. He said that it was not a problem related to the ios 7.1 update and that it was a "coincidence" that it happened at the same time as the update to ios 7. 1 and was probably an issue with the wifi chip.
It is surprising to me that applying an update recommended by apple and using the iPhone 4s in the manner in which it was designed (using wifi) would cause this basic function (wifi) to cease to function.
Wifi is an essential part of my day to day use of this device. I am appalled that apple is denying the problem and has no resolution for it.
If anyone else this problem, please go to your nearest apple store and let this forum know your experience in getting the issue resolved.

Somewhere in there, is there a question for us, your fellow users in these user to user support forums?

Disappointed with Apple's Lack of Response

As noted elsewhere here, and on ApertureExpert, there are issues with Nik's HDR Efex Pro 2 (and potentially some of their other plug-ins) causing graphics/image corruption with the finished image after being imported back into Aperture.
Nik says that it's an issue with Aperture not releasing memory properly (Nik plug-ins share the same memory with Aperture, but DON'T with Lightroom - i.e. under LR, Nik uses separate memory space), and Apple, at least to this point, hasn't responded to either support requests (I've submitted 3) or to the forum here.
At this point, Apple needs to step up to the plate and provide a fix post haste.

Tell Apple and more importantly Nik (it is a plug-in after all), not us. We are just users here.
-Allen

Disappointed with Apple :-(

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