Disappointed with ThinkPad T410 ( Angry and frustrated consumer!)

To everyone who is thinking of buying a ThinkPad,
ThinkPad is always my first choice for laptops as it is one of the best engineered PCs in the world , with remarkable quality and standards that no other Windows PCs is able to offer. I have been a Think series user for a very long time and have not had the thought of changing to another brand until now!
Last year, I bought a ThinkPad T410 as I was to further my education and a laptop was an essential product for my course that I enrolled in. I was awed by this ThinkPad as it was said to provide good after sales service and quality built machines. However, the good old ThinkPad conception do really stop there!
For the past 1 year, I have been through many unhappy moments with this product as Lenovo did not deliver what it has promised.The laptop that i bought give me lots of problems and have been through the trouble of servicing this laptop 5 times! Unbelievable! I have paid for a premium that i did not receive and warranty does not stay true to it! DO NOT BELIEVE THEIR WARRANTY!
I am really upset by the fact that whenever I called for assistance through the phone , the onsite engineer will always tell us to repair the product ourselves. Not being a qualified technician, I have always make it worst and the recent experience was the WORST any customer will get!!
I phone and told the engineers about the problem and the told me to send a screen shot over. I did as I was told and the next day I receive a call again. The engineer told me to keep trying to unlock the latch behind the disc drive myself when the whole disk drive was stuck in the machine. Lo and behold after much struggle, I manage to remove the disk drive, however, the latch sink deeper into the machine! The engineer came today ( 18/05/2011) to take a look at the problem and told my mother that it will cost about $200 to fix it back! I am appalled by such nonsense, utterly upset. My mother who did not know what have happened just said that my friend spoiled it, and the engineer just said that it will then cost $200 to fix it, as it was due to improper maintenance! Unbelievable!
Firstly I have spent so much time and effort to send the screenshot over and you told me to handle the case myself. Now you blame me for improper maintenance??? What sort of rubbish?
Previously , the service centre charged me $32.10 for software reset but the error still persist ( though less occurrence now). I have wait 1.30 hours at the service center just for the engineer to change my biometric as it was not done up properly before returning the machine to me at that time too.
I am now utterly upset and really have all my view changed about Leno as the standard have dropped rather drastically. Engineers and the management seemed to be apathetic towards my plight , that has forced me to think of buying other brand of PC's. Shouldn't I be compensated??? You have wasted a lot of my time and effort and transport cost to go get things done, as you on site warranty does not hold true! I hope ( if possible) a replacement could be made as the machine have failed me from time to time, and wasted a lot of my time and effort.
I hope someone of a higher authority could give me a call to find out more and settle it for me and I hope that such things will not happen again!
With Regards from:
Lim Yong Jie

Hi limyongjie,
I own a T410 and so far so good. However, I'm sorry for what you have been through. I must say that not all laptops are free of bugs.
In regard to the instruction given by engineer, there are occasions whereby a customer can change/tweak something without having engineers to pay a visit. However, if you're not confident at doing that, i suggest to tell engineers that you are not familiar with it, and need assistance from them by coming over to fix it. I'm not pointing fingers but that is just my opinion.
For you current issue, could you provide Serge1410 your details for he can get someone to look into your case. Alright? Thank you.
Best regards,
Cleo
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T61, T410, x240, Z500, Flex 14
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Hi all,
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Hardware Overview:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBP71.0039.B0B
SMC Version (system):          1.62f6
Serial Number (system):          W8***M
Hardware UUID:          A6DAE6B2-A0CB-56E4-974E-7352CAFCD40C
Sudden Motion Sensor:
State:          Enabled
NVIDIA GeForce 320M:
Chipset Model:          NVIDIA GeForce 320M
Type:          GPU
Bus:          PCI
VRAM (Total):          256 MB
Vendor:          NVIDIA (0x10de)
Device ID:          0x08a0
Revision ID:          0x00a2
ROM Revision:          3533
Displays:
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Main Display:          Yes
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<Edited by Host>

>the video starts to "stutter" and the mouse jumps when i try to move it.
That's the fault of the video format you are viewing. It probably caches itself to the hard disk, and the sudden motion sensor gets triggered by the hard drive, if you give it any innertia. You could create a RAM Disk with any of a number of solutions you can Google.
And DVD drives don't like being bounced around.   See what I have to say about CD failure below too.   Anything can cause a disc to get unbalanced, and not play back right.   I would not attempt to play DVDs while the machine is in motion, as you can damage the DVD drive of any machine that is.
Garageband has its own forum here: https://discussions.apple.com/community/ilife/garageband where someone can tell you if there is a setting you missed to improve the recordings.
CD Burning is a menace throughout the industry because a lot of media is not very high quality. See my FAQ*:
http://www.macmaps.com/cdrfailure.html

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hey Moon_Light,
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WW Social Media
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Are you disappointed and frustrated with the Note 3? I feel the pain!

I feel everyone's pain with the Note 3 Issues! I have been in the tech field for 20 years and Verizon treats me as if it is the first time they are hearing about the issues! Rather that work on a fix, I've been told that I can leave my contract with no penalties!
I have documentation and screen shots of all my issues and here is the short list of what I've been through....
1. 80 + hours on the phones with a support team that close tickets without resolution, transfers you around the country to different call centers to start all over again,
2. 3 emails to Verizon Executive Office
3. A refurbished phone replacement of my brank NEW Note 3 that I was told would definitely fix the issues..
4. 4 Visits to Verizon stores, 2 Simm Card replacements, 2 Network Extenders, replacement charger cord and new battery
5. Conference calls with Samsung
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7. Calls not returned by support agents
8. Text messages from technicians initiated by Verizon to me, from their work domain, never responded after multiple conversations with screen shots sent showing my issue
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2. Slow charging messages to use the original charger with my screen shot plugged into the brand new SAMSUNG charger
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Google makes the base Android Software update for a hardware device manufactured by Samsung that is sold by and placed on a Verizon Network. Verizon tweaks the software for "their" business. Verizon sends refurbished phones while under factory 1 year Warranty and sends devices . Samsung says everything leaves their business working properly but I can send my phone to them and be without my phone for 10 days while they "properly" flash the device for free. They tell me Verizon does not flash the device the same way and their way is "better". Who do I trust? And be without my phone for 10 days because Samsung "rigorously" tests everything???
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I'm sooooooooooo disappointed with my experience this year....

gooeysgran, we don't want this to be an ongoing issue for you. Have you powered your device off/on since retrieving that software update? Have you tried removing that Wi-Fi connection in the settings of your device?
For more device support, click http://vz.to/1kDL3MI
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TS1538 Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately

Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
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Here is my complaint:
1.I have been saving for weeks trying to buy this flat screen TV: the price has been $299.99
http://www.bestbuy.com/site/westinghouse-48-class-48-diag--led-1080p-hdtv-black/6233067.p?id=1219198...
Then finally this Tuesday I went there to buy, I checked the online price, it jumped to $329.99. I do have a mover coupon which is good for 10% off a single item. So I used, but I will have been really happy if I could have used it when the price is $299.99 instead. This mover coupon said any single item with some exclusions and I believe this Westinghouse 48" is not in the exclusion list.
After I bought Tuesday, I checked the price online today, man, it went back to $299.99. Your price mathcing policy said if the price lowered within the return period, we could get the difference back. Then I went back to the Best Buy at Fairlawn, Ohio (Montrose) location where I bought my TV. But they refuse to return the difference saying I used that coupon.
But key issue here is not using the coupon. That coupon DOES NOT SAY anything about not using on a sale item at all!!!!!
If I return the TV today and they give me back that coupon, I would have been able to buy this one again at $299.99 AND using that coupon again! So It is very UNFAIR they are doing that.
Very disappointed and frustrated. Please help me to get this issue straightened out!! I follow all the rules, but that store clerk did not seem to understand that coupon is good for on sale items too and that TV is not on the exclusion list so they should follow the price matching promise and issue me the credit!!!!!!

here is the detail of this mover coupon:
http://www.bestbuy.com/site/regularcatpcmcat322300050002/movers-coupon/pcmcat322300050002.c?id=pcmca...
It does not have Westinghouse TV mentioned in the exclusion list and I donot believe it is a UMRP product!
Offer valid in store only.
Excludes Unilateral Minimum Resale Price (UMRP) products, gift cards, services (both in-store and in-home), Marketplace & special order items. Not valid on Best Buy.com. Not valid in Puerto Rico. No dealers. No copies. No cash back. No cash value. Limit 1 coupon per transaction. Limit 1 coupon per customer. Coupon required at time of purchase.
Products in the following categories are excluded from this offer:
Projectors, DSLR cameras, Compact System Cameras, lenses & flashes; subscription software services, digital music services; music & eReader download cards; Unlocked phones; contract mobile phones; and mobile broadband devices. Select premium: TVs from LG, Samsung, Sharp and Sony; Blu-ray players from LG, Samsung and Sony; home audio products from Samsung and Sony; Select Sony camcorders, digital cameras, NEX cameras; & headphones, set top boxes; Canon XA & XF series camcorders and G1X, S110, G16 cameras; Nikon Coolpix A & P530 cameras; Wacom tablets & stylus; Apple branded accessories for iPhone, iPad, audio and computing.
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Big Disappointment with iMac Intel (Late 2006) and Apple ProCare.

I've been a Mac user, Mac enthusiast, and Mac advocate for over 15 years. I've owned multiple Macs. One of my latest acquisitions was an Intel iMac in October 2006.
A few weeks ago, the iMac started freezing and shutting down intermittently. After days of online discussions trying to figure out the problem, I finally ran out of patience, and took the iMac to my local Apple Store on 7/23/07.
Two days later, I was told that the Logic Board needed to be replaced. It's been two weeks, and every time I contact the Apple Store, I am told that they are still waiting for the part.
Meanwhile I am left without the main computer in my house, where I store all my documents, music, photos and videos. In addition, I have a ProCare membership, and even purchased the Extended 3-year warranty. In this age of instant communication and express delivery, I cannot understand why it would take two weeks to get a part from Apple.
I am very disappointed with the Apple Care for a company with such a high reputation for service.
What are my rights as a consumer? How long do I have to wait before they offer me a replacement. How do I go about requesting a replacement?

"The question still remains: How long am I going to be in repair mode before the Apple store decides to offer a replacement?"
Hello Herold Merisier!
The answer is that since each case may be different, there is no real set policy in this regard, with decision making and customer satisfaction in the hands of managers.
I'm surprised to hear that there is any difficulty at all getting that logic board. I just don't believe that there is any shortage, and it does not take two weeks to get one there, unless no one cares about you, which would be an unacceptable attitude. There must be something else at play in this situation.
I would guess that due to an inability to handle the work in-Store, the repair of your iMac has been handed over to an AASP, either to be performed at the AASP or somewhere on the Store premises.
Due to the disruption of the iPhone events, the repair of your iMac might have dropped off the radar screen of the Apple Store's Manager, and also of the Manager of the AASP. The problem may be an overworked AASP (not your fault), with some lower level employee there trying to pass the buck back to the Store through their lower level employees, and then on to you.
If such is the case, the job of Managers and Assistant Managers is to be aware of such things and manage them, therefore your circumstance is extremely disappointing. The first thing to do is not to try and lay blame, but make certain that the Store Manager is personally aware of your situation, and (unless you know it's already been done) to ask that all your paperwork details be verified - that your warranty and AppleCare are actually registered and in effect for your iMac, that your ProCare is recognized as being on the record, and that your iMac's repair is not accidentally misplaced, but will now be given Priority. In doing that, someone might discover the cause of your delay.
I would guess that the Manager of your Apple Store is also not aware of your exact situation, as it almost sounds as if the Manager is on vacation, or something very much worse:(
Considering the iMac product line and the age and needs of your iMac, the cost to Apple and the Manager of the Apple Store to fully satisfy you in this case will be absolutely negligible. If it's possible for you to speak to the Store Manager today or tomorrow, I'd be surprised if your iMac, or a replacement, isn't in your hands by Wednesday at the latest.
If you are unable to speak to the actual Store Manager, and if the Assistant Manager to whom you then speak is unable or unwilling to resolve this for you within 24 hours, you should call AppleCare's toll free number and ask to speak to an AppleCare Manager about your lack of service problem and what the bottleneck might possibly be.

It's now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5 audio app missing lyrics

It’s now over 6 weeks since I made the mistake of updating my iPad and I am furious and frustrated at the lack of a solution to the problem with ios 5.
I recently updated to ios 5.1 but nothing has been done to rectify the audio app problems ie lyrics no longer shown,
I am extremely disappointed and angrywith those responsible for the iOS 5 update, in regard to the way it hasaffected the music app in my iPad.
I also own an iPhone 4, am an avid Apple fan, and up until now have beenextremely pleased with the devices, and have sung their praises to friends andassociates.
I am a professional musician, and purchased an iPad primarily to use with theperformance of my music.
The changes made to the music app affected my performances over the weekendextremely adversely – limiting my repertoire and causing confusion and delays.
I have spent many hours talking withApple helpline assistants (who, incidentally have been very good and have triedto help), and I have also spent a lot of time on this letter.
I greatly regret updating to iOS 5.
There are two major problems with the music app.
1. Lyrics no longer displayed
2. Layout, and appearance and consequently performance have seriouslyregressed.
I have a repertoire of around 500 song backing tracks, organised into about 20playlists, half of which featured lyrics / chords that I have spent monthsrecently entering into iTunes so that they could be used on my iPad.
These were working fine up until the update - now they are gone.
Previously, the app featured large icons for playlist, artists, songs etc. atbottom of page: Now there are small, grey, indistinct barely legible buttons.
Previously, when playlist icon was selected - all the playlists were listedclearly in order on the left hand side in black on white (as in iTunes).
Now they are scattered across the whole page in large squares (displayingnothing if there is no album art).
The identifying wording below eachsquare is now small, grey, indistinct & barely legible.
Previously, when a playlist was selected - the songs were displayed in adescending list in black & white: now they appear as small, grey indistinct & barely legible.
Previously, when a song was selected - it appeared filling the page, and withaudio controls clearly positioned at top of screen. One tap would bring uplyrics.
Now audio controls appear at top once again small, grey, indistinct &barely legible.
A small square representsalbum art which if tapped fills page. A further tap fails to bring up lyrics.
Don Wilson

Lyrics aren't supported in the Music app on iOS 5 on the iPad. These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen). If you want to leave feedback for Apple then you can do so here : http://www.apple.com/feedback/ipad.html

Very frustrated with poor customer service and lack of integrity

Earlier today my wife and I bought a TV from your Huntsville, AL store (removed per forum guidelines). We were looking at your 32" TVs and had several questions about them. After flagging down a sales associate, we questioned the pricing of several TVs. They were advertised under the display as one price, then where the inventory was at, were labeled a different price. The sales person confirmed that the smaller price was the correct price and the displays were incorrectly labeled. We proceeded to pick out a 32" Vizio E320I-B1/E3 TV that was labeled $219.99 where it was stocked (There were two rows of this TV all labeled $219.99) and the display was labeled $259.99. Again, I flagged down the sales associate (Taylor) on the floor and questioned the display pricing vs the shelf pricing. He AGAIN confirmed that the shelf pricing was the correct pricing and the display pricing was for a different model. We proceeded to check out, purchased a 2 year protection plan along with an HDMI cord and were on our way, new TV in tow. On the way home we reviewed the receipt and noticed we had been charged incorrectly for the TV. It rang up as 259.99 even though it was clearly labeled 219.99 and we had verified TWICE with an associate that 219.99 was the correct price. We went back to the store, thinking we would be refunded the difference. After spending over 30 minutes with customer service explaining what happened, customer service informed us that they could not refund the difference even after we showed them where the TVs were at and priced as 219.99 AND verified with the sales associate that he had confirmed that price with us TWICE. We then returned the TV for a full refund, to which my money is still tied up in the transaction until sometime next week (all for a TV that was FRAUDULENTLY sold to me!!). Not only was it mislabeled, but your sales associate told me TWO times that the labeling was correct. I am disappointed with the lack of customer service that we received. It is beyond frustrating to me that your company is unable to honor a $40 error in pricing that your very own sales associate confirmed. I believe that the store was 100% at fault for this situation and am more than displeased with the original situation and the events that followed. I consider it a disgusting lack of integrity to fraudulently sell a customer an item and refuse to right the situation when able. There is no doubt in my mind that the store manager (Cedric) or division manager could have authorized the TV to be sold at the price listed (and confirmed by the sales associate twice!) but they simply chose not to. Prior to today I had a positive view of Best Buy and considered it my store of choice for many items. My wife even did seasonal work for this store several years prior. Unfortunately, I will no longer choose to give my money to a cooperation that does not value integrity, honesty, and accountability. I understand that you are a large corporation and my few purchases probably won't even put a dent in your profit margin, but I would just like to remind you that I represent your entire customer base. If this is the type of customer service that your company prides itself on, then I am sure this is only one of many incidents. I find that extremely unfortunate. I will now be purchasing the same TV from another company for $259.99 (where it was actually labeled correctly, and the sales associate is able to accurately confirm the pricing). My future business will not be with you after today.

Hello lauralou1105,
Purchasing a new TV should be fun, exciting, and straightforward, and not be complicated by unclear signage and conflicting information. I very much regret that this was your experience at the Huntsville store.
I completely understand your conclusion that -- after the attempts to verify pricing that you made -- you should have had no questions and no surprises about the cost of the TV after purchase. Did Cedric give you any explanation as to why the TV you bought rang up at a different price or for his not honoring the display pricing?
It is wholly disheartening to hear that this experience may influence how you shop in the future. It is my hope that you will one day give Best Buy another chance to win you over.
Please know that I'm grateful that you shared your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

(SOLVED) Thinkpad T410 and 3G internet

This post may reflect my lack of experience with notbooks, but I have a question regarding my brand new Thinkpad T410. I didn't choose the notebook myself, it was given to me through my employer. Naturally all administrator privileges are non-existing, so I have to rely on my company's "technical support" for any changes to the software.
Now, if I'm not mistaken this computer should be ready for a sim-card and 3G internet connection (That's WWAN, right?). Model is 2522-WTX. Now, in device manager, I cannot find anything regarding a WWAN module, allthough there is a SIM-card slot under the battery.
I have allready called for my employers support department to help me out, but I know that they just started buying the Lenovo computers, and they don't have that much experience setting them up. So I'm trying to help them out by figuring out what needs to be done. From what I have read so far, installing drivers for this module should activate it. I don't know if the "Access Connection" tool is strictly needed. However, on Lenovo's drivers download page there are too many choices for driver download:
1) HUAWEI EM660 Wireless WAN
2) HUAWEI EM660 Wireless WAN firmware
3) Leadcore 5730D Wireless WAN
4) Thinkpad Wireless WAN (UNDP) - Boot Code Update Utility
5) Thinkpad Wireless WAN (UNDP) - Qualcomm Gobi2000
Do I need all of them? Some? Which ones? Should I be good to go only with the drivers, or is Access Connection needed (I'm running Windows 7)? Is any SIM-card valid, or are there any ISP-related limits I need to know of (currently my mobile internet provider is Netcom, Norway).
I hope that some of you are capable of helping me out, thanks in advance!
Solved!
Go to Solution.

Sprucemoose wrote:
Thanks for all answers. To get to the bottom of whether I do have the 3G-card installed, I opened up the hatch underneath the laptop. There it is, as someone said, it is the Qualcomm Gobi2000 card. Antenna wires connected.
So, I browsed through the device manager again. It seems that I hadn't looked at the right places. I had looked at "Modems" and "Network cards". But in the "Ports (COM and LPT)" category, it is listed as "Qualcomm Gobi 2000 HS-USB QDLoader9204 (COM5). No exclamation point either. When going to properties, the driver date is 12. jan 2010. Driver version 2.0.7.1. Port settings are: bps: 9600. Databits:8. Parity: None. Stopbits:1. Flow control: None.
But how do I use it? Fn+F5 doesn't seem to do much (should it?). I can't find any way of accessing it through the regular windows 7 Network and Sharing Center. As I wrote in my first post, I have no administration rights, so installing additional software needs to be done by my company's tech guy. Is there any way I should be able to connect through 3G without eiter 3rd party or Lenovo software? Any BIOS-setting that needs to be altered?
PS: I also have none of the Lenovo software preinstalled (Lenovo system update, toolbox etc.). This computer is almost completely stripped :-(
The Qualcomm device on COM5 is the GPS serial interface, the 3G card should be listed under Network Adapters. Once the card is working you should be able to select your provider from inside of access connections to connect.

Completely frustrated with downloan not working and deleting and attempting to reinstall resulting in three different accounts on my computer and none working.

I downloaded Firefox mobile to my Droid. Connected to computer and followed instructions, using code provided on phone. Did not work. I tried to re-sync phone. It didn't work. I deleted Firefox on phone and reinstalled app. The connected phone to computer to re-sync. Could not get anything to work using"I have an account" tab so opened up another sync account. It didn't work. I deleted app again and tried again and used a third sync account to sync phone with computer. I got nowhere. Completely frustrated with three sync accounts and none working.
Need help to delete all accounts and start over. Can't seem to find a way to do this.
Thanks in advance.
Bill

Colin,
I tried this (opening in Photoshop CS5 and resaving as jpg) as you mention:
The remedy to this problem has usually been to open the image (the one that is having an identity crisis) in Photoshop or another image editor, and simply resave it. You don't need to edit it or rename it or anything--just open and resave.
Re-imported and it does work fix (I get picture1 and picture2 instead of just picture1 for all pictures).
Having said that, I looked at all the file properties I could for:
picture1.jpg (original)
picture1.jpg (resaved in CS5)
To see what changed. All are properties are identical (color depth, pixel size, etc.) except that resaved image is ~20% larger (I saved max file size jpg in CS5).
So original is ~6MB
resaved jpg is ~8MB
So the question - why can't CS5 premiere import these directly (with resaving?) and what is working with the resave that locks up the first time?
These pictures are straight from a Canon 50D, with no editing or resaving - dumped off camera to computer. I can reproduce this error 100% of the time (new project, new folder, import 2 pics) so it isn't something goofy with the way I'm importing - 100% how premiere is handling this.
Very disappointed that I now need to open/resave/rerender each of ~1100 images to simply use them. Given that these jpgs are being produced by a mainstream camera with support image format.
Any thoughts?

Disappointed with ThinkPad T410 ( Angry and frustrated consumer!)

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