Angry and Frustrated, can anyone help? (Zen Vision
Hi. I am really upset right now, so please bear with me if I don't sound calm, cool, and collected during this post. I was getting tired of the slowing response time with my player. I came online this morning, and found the documentation for my player (30GB version.)?According to that documentation, it was relati'vely safe to use the "Clean up your player's firmware" option. Supposedly that should just fix broken links to music and such. I figured it would be no big deal, especially since in that same documentation, there is a huge warning written about formatting the player and losing everything if you choose "Format All."?After running the cleanup, I used the Reboot option. When the player restarted, it gave me a message that it was rebuilding, and finally, the player came back up again. Guess what? Everything is GONE! All of my music, all of my videos, everything!?Needless to say, I am quite a bit upset right now. Is there any way for me to recover my stuff? I mean rather than get back to the computer where my stuff is, and reinstall it's (I am quite far from that computer, and I really want my music back.)?I have submitted a Customer Service request, but the last time I did that, it took almost a week for them to get back to me. I'm really?hoping someone here can help me out. I love my player, I never even considered an iPod when I was looking for a player, but if this can't be fixed, I may have to reconsider my loyalty to this product. I really appreciate any help anyone can provide. Happy Hollidays to all!?EDIT: My firmware version is .50.02.Message Edited by SentinelLou on 2-22-20060:48 AM
EDIT2: No one has ever run into this before? Is it just me? I really hope someone can help me out.
Message Edited by SentinelLou on 2-22-2006:33 AM
A clean up shouldn't have done what you say it did, although I guess anything is possible.
I don't have a Vision:M, but there should be an Information option, then system info screen where it will give you a break down of what is on the player.
If no one here has a solution, (and I have a Sleek Photo not a Vision:M). try epizenter,net which is basically a large Vision:M help/fan site, it is a pretty good site for the Vision:M. (I hope the mods. don't mind this).
Edited to add:Well, if you videos are there, your music is probably there also. Try looking in the main menu and choose music library-all music, and see if you see the music you loaded on the Vision:M.Message Edited by Tony3 on 2-22-200609:39 AM
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