Disappointing Nokia's responds level

Dear Nokia,
After 4 visit to Nokia care center, 12phone calls to the same center, 3 phone call to Nokia care India.
After 20 days of waiting.
I am getting the same answers
"The contact is not available"
or
"case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest."
Reference numbers: 1-14487089401, 1-14495612197 & 1-14487089401.
Could you please assign some one to solve all the problems casused to me by Nokia care center.
For your quick reference below are the copy of emails sent and received between me & Nokia.
Dear Senthil,
Thank you for e-mailing Nokia Care. The Service Request Number is 1-14487089401
This e-mail is in reference to concern related to repair quality of your Nokia Lumia 920. I regret for the inconvenience caused to you.
In response to your e-mail, I would like to inform you that the case has been already forwarded to our backend team and they are working on the same. One of our representatives will be contacting you at the earliest.
Thanks & Regards,
Aniket Singh
Nokia Care Representative
India
[THREAD ID:1-6NQB9YB]
-----Original Message-----
From: *******
Sent: 06/08/2013 02:28:05 PM
To: <[email protected]>
Subject: Re: The Service Request Number is 1-14487089401
Dear Ms.Sharma,
I just wanted to let you know that its been 4 days no one from your team or
nokia called me to assist.
Please advise.
Below is last email you have sent.
On Aug 2, 2013 4:45 PM, <[email protected]> wrote:
> Dear Senthil,
>
> Thank you for e-mailing Nokia Care. The Service Request Number is
> 1-14487089401
>
> This e-mail is in reference to concern related to repair quality of your
> Nokia Lumia 920. I regret for the inconvenience caused to you.
>
> In response to your email, I would like to update you that the case has
> been already forwarded to the concerned department. Our representative will
> contact you at the earliest.
>
> NOTE: Only our backend team is authorized to process your request for
> device replacement post technical diagnosis of your current device and
> Nokia does not have any refund policy.
>
> Thanks & Regards,
>
> Amita Sharma
> Nokia Care Representative
> India
>
> NOKIA Support Services:
> 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send
> it to 55555* (e.g. NCC DELHI)
> 2. To book an Appointment with Nokia Care Centre, visit
> http://www.nokia.co.in/appointment
> 3. Online Support: http://www.nokia.co.in/support
> 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the
> nearest Nokia Care Centre
> 5. Warranty Terms & Conditions:
> http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/
> * Premium SMS charges apply
>
>
> [THREAD ID:1-6NQB9YB]
> *--*--*--*--*--*--*--*--*--*--*--*--*
>
>
>
>
> [ANY FIELD NN]
> [Type:Complaint]
> [Topic:Nokia devices and accessories]
> [Sub topicupport, Service Points or repair]
> [Messageear Sir/Madam,
>
> Sub: Complaint regarding Nokia care center Hello telecom center pvt ltd.
> Nokia Care Center Hello Telecom Pvt ltd
> Umalaya Plaza, 1st Floor, Y-214 2nd Avenue anna Nagar.
> Chennai 600040
>
> I am writing this email after continuous disappointments by Nokia Care
> center
> .
> Here’s what happened, I am not sure it might be April or May My Lumia 920
> showed up some sim error luckily it was under warranty time as I brought
> this mobile on Feb 2013. After several follow up and a couple visit to the
> ---- Nokia care they have fixed the problem and returned the mobile in a
> working condition. I was very happy with Nokia and its services till July
> 18th morning all my satisfactory level with Nokia has gone away after
> seeing the same old sim error which I have seen earlier. Now this time
> Nokia care Kodambakkam as I am residing near to this center everything went
> smooth until Mr. Parthasarathi – Engineer Nokia care showed me the inside
> part of my phone and said the board was tempered and he will not take this
> mobile with warranty covers. It was hard to believe that in earlier service
> my mobile board was tampered by Nokia care in Anna nagar and Nokia care in
> Kodambakkam will not take any responsibility being caring the same name on
> their sign boards “Nokia”.
>
> However the Engineer was polite enough to advise me to contact the Anna
> Nagar Nokia care as they are the one who serviced the mobile earlier with
> no other options I agreed to contact the Anna nagar nokia care and
> requested to returned the mobile so that I could rush but when he returned
> the phone the shock was too heavy, display touch screen was not working. I
> was very much annoyed to see the touch was not responding but the engineer
> was very clear on his statement “ This problem is only because of tamper
> in the board and the service center who repaired earlier will only be able
> to help”
>
> After a 20 mins of argument the engineer agreed to give the problem and
> additional touch no response after he opened the phone in writing. One of
> the attachment is the job sheet photo copy in which he had mentioned that
> the touch was working fine when it was received and stopped working when
> it was returned. I have made a special request to give all the findings in
> writing because till that time I was completely unaware of the damage which
> was done by Nokia care Anna nagar in the previous service also I don’t
> want them to say that my mobile display was physically damaged as it was
> working perfect time before I visit Nokia care Kodambakam.
>
> Visit to Anna nagar Nokia care started all good mobile & IMEI numbers were
> checked and the mobile was received under warranty also acknowledged with
> the Job sheet as a proof of my mobile submission . It was on Saturday 20th
> July 2013 the counter staff mentioned that I would receive a call from
> Nokia care only by Monday 22 -07-2013 for the delivery. Since no one
> from the service center called me till Monday evening I contacted the
> center by phone and I was happy to hear that they fixed the problem by
> updating the software and kept for observation and promised the delivery
> next day (23 -07-2013) I was expecting the call from the Nokia care on 23ed
> but the day gave disappointment only with no call at all. As a second time
> I contacted the Nokia care over the phone on 24-07-2013 and end up hearing
> the same old answer “ Your mobile is under observation, will give you call
> before the evening with confirmation for delivery. Surprisingly after 10
> mins I received a call from Nokia care and the lady staff who spoke to me
> said that they will replace the display with new one as the display in the
> phone presently is not repairable and requested to wait for 2 more days to
> change as they don’t have spare display in stock. I was happy at least some
> one called me.
>
> But this happiness didn’t last for hours around 5pm the same lady staff
> called me and said “ Sir your mobile display is not original” “ So it wont
> come under warranty you have to pay INR 15,000 to fix it.”
> Now I have started thinking “ Why I have decided to buy a Nokia mobile in
> spite of all my friends advise to buy HTC/Samsung)” My mind was only
> saying that I have wasted INR 37,000.
>
> With all this bundle of disappointments I have decided to visit the Nokia
> care to meet the manager in charge. The manager in charge, with no
> different told me the same thing which was told by their lady staff. This
> time I was not in any mood to argue hence I have made my point clear with
> saying that I will write all this mischief ‘s played on me to Nokia support
> time and will go for court of justice to claim all the damages caused my
> Nokia care including my advocate fees. After hearing this manager stood
> back from his word and requested for 2 day time as he would send my mobile
> to Nokia head office for verification and will give me a call before
> Saturday (27-07-2013) evening.
>
> After Saturday I have realized that Nokia pulled all my passions waiting
> for a responsible action. Till Wednesday no call from the Anna nagar Nokia
> care. As a first time I called Nokia care 30303838 and filed the
> complaint. August 1st today, I received a call from Nokia support team and
> enquired all the problems I have faced and the gentle man promised that
> someone from Nokia will call me within 72 hours with a resolution.
> I have clearly mentioned all this happenings to help/support your
> investigation.
>
> Attached are the 2 job sheets for your reference.
>
> Look forward to hear from.
Moderator's note: We removed the personal and phone details indicated in the message. Posting this information on the Nokia Support Discussions is not recommended.

yes u r right i'm from egypt i feel cheated for buying e72 it's a big fail in the world of smart phones
i feel frustrated and even i'm afraid to even open my notification or inbox or even change themes or a wallpaper as all of the firmware is a complete failure and i went to nokia care 3 times and it happens to be located miles away from me and the nokia carless line as it is located at a saudi arabian country i can't understand their accent really they r really carless and when the line disconnect they never care to call u back (HTC ts careline)calls u after 3 min if line is disconnected
and the only way to get support is by this discussion support forum i hate my nokia it made my feel sick and really psychologicaly damaged .... and really i want to change it altough it's only 4 months old and i went to nokia care in the first 2 weeks can u belive that????????????????!!!!!!!!!!!!!!
any way i have anothe smart phone which is my old htc wm 6.1 and it's working more stable than my brand new expensive E72 which is **bleep** and rubbish
shame on u nokia
Nokia E72-1 Black
firmware : 053.001
of 26 of nov 2010

Similar Messages

NOKIA 2730c - Security Level

I've just bought this phone. I've never used a Nokia, and so I am not familiar with the interface. I've had a play around though and have figured out most of it. Regarding security, I have done the following:
- Reset PIN and phone now asks for it at start-up;
- Reset security code;
- Turned on automatic keyguard, but left it so it does not ask for security code.
I'm unsure though about the Security Level setting (Menu>Settings>Security>Security_Level).
It gives 2 options, Memory or Phone. If someone could explain what this setting is for, it would be much appreciated.
Is it also possible to lock the phone to only use my sim?
Regarding the PIN at start-up, is it attached to the sim or the phone? In other words, if I change the sim, will the phone still ask for and require the same PIN?
Thank you in advance for any response. : )

here is answer from nokia web site (i underline answer)
(http://www.nokia.co.uk/support/product-support/2720-fold/faq#08 )
How do I set the security level on my Nokia device?
Select Menu > Settings > Security (or Security settings) > Security level. Enter your security code and select OK.
Select Phone, and the phone will request the security code whenever a new Subscriber Identity Module (SIM) card is inserted into the phone.
Select Memory, and the phone will request the security code when the SIM card memory is selected and you want to change the memory in use.
hope this helps
cheers!

Does anyone from Nokia ever respond to these quest...

Why are there never any responses to the Ovi - PC Suite issue.
Even a negative response to let us know where we stand.
And why have we not got map voice routing yet??
Incredible arrogance being shown to customers

You may not be a luddite, but you are acting exceptionally naive.... that or you truly have been hiding under a rock.
Original iPhone only 65% complete/ functional.
Palm Pre released 80% functional
Android G1 total rubbish
even the new Google Nexus One (which is Android 2.0) can't even maintain a 3G connection on T-mobile...
This is the reality of the Marketplace devices need to go through a cycle of several firmware updates to mature. So the moral of the story, don't buy low version numbers if your not ready to put up with some pain.
On the point of rudeness... Read my posts... I rise and sink to the level of the poster.
We don't live in a dictatorship, no one made you buy the N900.
More bits, bytes and ink have been spent on the reviews and dissection of the N900 then any device that Nokia has put out over the last 18 months. Moaners who post pantomime lamentations, display haughty disgust at missing features, incredulous shock that their needs aren't being serviced as if they are the center of the universe, deserve the respect accorded to Used Car Salesmen, Lawyers or Bankers ( my apologies to Used Car Salesmen, Lawyers or Bankers) ... Because they just don't get open source and the responsibility it entails.
If you spent your money on a device that does not meet your needs, look in the mirror that is the only person you have to blame.
If you post a real problem or technical issue, I, and everyone else on the board will do their best to help you solve your issue. If you just want to moan, call your local Nokia Tech support number. As part of the purchase price you get a free ticket to call support as many times as you want.

Disappointing NOKIA

I had ordered a NOKIA Lumia 800 The Dark Knight Rises Edition phone (order no. 8000038443) on 11th August 2012 through the Nokia Shop Online. The suggested date for arrival on my order page was 18th August 2012. Today is 25th August 2012, and I have yet not recieved the device. My complaint no. is 24367.
Each time I call up, innumerable apologies and excuses are given and I false promises are made that the issue would be resolved soon. When I am told that I would recieve a call the next morning, I have to call them back in the evening, next day, telling them how I waited for their call the whole day. When I ask to speak with someone of higher authority (like a manager, etc.), I get denied first place, and the customer care person says that they don't have the authority/permission to do that. What kind of nonsensical talk is this?!
I am very disappointed with the service. I was expecting so much more from Nokia. Furthermore, I would like to add that if I do not recieve the product by 28th August 2012, I will approach CONSUMER COURT. Just because you guys have taken all the money from credit card beforehand, you have the right to treat a customer so badly?
Also, I want appropriate compensation for the delay caused. I don't care whose mistake it is, its not mine. So Nokia is collectively responsible and therefore I want compensation with the product (not in terms of vouchers or coupons).
Awaiting an early response,
Rishabh Mundhra
Mumbai
Attachments:
Nokia phone.pdf ‏14 KB

Hi Rishabhkame1,
Thanks for your feedback and welcome to the forum.
As these forums are a user to user platform I would suggest you contact Nokia Care about this and verify with them the status of the shop in question. They should be able to assist you further and provide you with the information you are looking for. You can reach Nokia Care by phone, mail or chat (where available) through this link.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Disappointing Nokia Drive+ battery charging experi...

We have many threads about the phone dropping charge while on the charger so I decided to order a good quality 2.1 amp charger and use it with the OEM cable.
I drove a route that takes about 18-20 minutes with the charger and I gained about 8% battery charge in the process. This was actually quite good compared to some previous driving chargers.
Then I returned on the same route with Nokia Drive+ turned on. This is the updated version that was just released today. By the time my route was over I lost 4% battery charge while on the charger.
To contrast, I can run waze (3D turn by turn nav app) on my iPhone 4 and gain charge at the same time.

I've had a few more mixed results. However, I'm not sure if is app version related.
Yesterday I updated Nokia Drive+ from a link posted on WPCentral as they reported the update before it hit the store. That is what I ran my first test on. Then the app store notified me about an update again. It reinstalled for a second time. This time my settings had to also be reset.
Anyway, the next time I tested the battery usage I acutally gained some charge for the first half and then I lost the charge again for a net wash on battery charge. What was interesting is the half of the trip where I gained charge was rather slow driving.
The next run I did I lost 1% charge but the phone didn't get super hot either.

Nokia 5000 The level of electromagnetic radiation

What is the leverl of electromagnetic radiation in Nokia 5000? Not SAR(Specific Absorption Rate ). I can't find this information/

It's simple, no USB cable exists because it isn't actually a USB port for use by the end user.
It's function is a service port that allows repairs to be carried out to it's software by the professionals at nokia care points. They have to put the port somewhere, inside would have been better but that was probably the only suitable place for it.
The 5000 is a budget model, that is why it lacks the ability to connect to a PC using a standard USB cable. Most budget models also lack the ability to be updated by the user.
If you look at it's sales specifications you will see that nowhere does it mention that this phone has a USB port or cable connectivity. http://europe.nokia.com/find-products/devices/nokia-5000/specifications
If you wanted a phone that you could connect to a PC then you have chosen the wrong model. The 5310 would have been a wiser choice that doesn't cost that much more due to it being slightly older.

Map updates for Symbian version of Nokia Maps/Driv...

The last map update I had for my Nokia 808 is from back in April of this year.
Is Nokia no longer providing map updates for the Symbian version of Nokia Maps/Drive software?
This would be VERY disappointing if so.
Please respond, and not ignore this question.
thank you

thanks!
But sadly Nokia didn't even have the manners to respond in that thread either.. so there is still no answer.
I just dropped $550 on a Nokia 808 Pureview, with the assumption that I will have good GPS software...
Now Nokia is abandoning map updates for symbian?
I will be outraged if this is the case..
NOKIA please respond!!

My E51 music player is not responding ,.why ?

My E51 mobile music player not working

ARRgggghh same here. download files, then the player hangs. I had it go on for hours to resolve the problem itself. Then I had to press the cancel button, AND now it will not even show what was previously recorded in the music library. I am NOT impressed by this nor how Nokia (not) responds to this., bad bad bad!.
(disappointed and will toss it unless something WORKABLE is send out by the Nokia software team. Oh and the firmware update. Don;t even try that. too many colleagues of mine had the wifi die over it.!

Nokia e72 and where did the memory go????

New Nokia e72, after the disappointing Nokia E75 i really didn`t expect Nokia to release another unfinished phone!
Dont get me wrong, great Phone the E72, solid hardware, but it has the same memory problem found in other nokia devices. 42 M at start up. Tried to go on the internet with the build in browser, 2 big flash sites like CNN and sadly the memory was down to between 356 K to 1 M, and the phone didn´t react anymore. After shuting down the browser, the E72 had 42 M in free memory again. It's the same story when using Spotify or Youtube.
Is there any one else with the same problem? What will/can Nokia do about it?
Best regards

I am using the program PhoNetInfo to check for available RAM. Find it at http://www.patrickfrei.ch/phonetinfo/index.html. Not sure if there's an easier solution? You will need to follow the instructions to have it signed at http://symbiansigned.com for it to work.
As for the main thread, I am using an E73, which is basically the same as an E72. Memory was one of the shortcomings I knew about when buying the phone, but so far I have hit only one browser "Out of memory" error. Guess the sites I use either have a mobile version or simply aren't so memory intensive? But I might look at this problem from the other perspective. Unless they're loaded with pictures, web sites that trigger "Out of memory" are probably obscenely FAT! I marvel at the design of certain modern web sites. It's as if the programmers get paid by line of code, or are in competition to win this year's Rube Goldberg prize, for the most unnecessarily complicated invention. Try downloading such a web site over a dial-up connection. In this case, the problem is totally different, but the resulting frustration is the same. And IMHO, the cause is the same: BAD DESIGN. Simpler is better for visitors and both cheaper and easier to maintain.
Has anybody tried the Skyfire? While it likely has some problems of its own, I assume it will work around a straightforward "Out of memory" error...because it's not a real web browser?

E71 & Nokia Messaging

Hi guys,
I'm having a problem with my Nokia Messaging.
I can login via the web site (on PC) but I can not get on via cellphone.
When I try connect, it gives me a error: "Login unsuccessful, please try again" and has been doing this for a while now.
I even removed the program and redownloaded it (newer version) but it's still buggered.
Thanks!
Proudly South African.

Hi there,
I brought an e71 a couple of days ago and was/am having the same problem. I tried nokia care, the level one support couldnt solve the problem. After a few hours of calling (I had to call back a few times because I was busy and couldn't spend more than 30 mins talking on the phone) I finally got through to level two support. Unfortunately I had been on the phone with level one support for 1.5hrs by then and my cordless phone run out of batteries just as the level two support was instructing me to do a soft reset. Anyway, after some more research on the web I tried emoze (a free push email app that works on the E71). I've had it running for a few hours and so far it is great, I have set up two accounts both get notifications on the homescreen, and a nice big message appears telling me I've got mail when a mail comes in. This is just what I wanted. It was really easy to configure and I had the whole thing going in 10 mins (including testing to see if it worked and configuring the E71 to show email notifications on the home screen), really just to set up my gmail account it took less than a min. I don't curse the day I decided to buy the E71 over the iphone now. I suggest you give it a go too, I'm just so happy at the moment.

Sound Level and Quality in Macbook Pro 2.33

I recently bought a Macbook Pro 2.33 and I am disappointed with the sound level of the speakers which are not very loud at full volume and the the sound quality not as good as my old Compaq Presario. My old Compaq Presario is about 3 to 4 times louder than my MacBook Pro. Also the Compaq Presario uses JBL Pro speakers. I have not seen any info on Apples site with regard speaker types. I believe the forum needs to add a dedicated section to Audio in general. Yes, I know is a section for Logic and Garageband, but other users use different programs. Can any user please tell me about their audio experience with the MacBook Pro 2.33?

I don't think the audio is that bad. Maybe it's better on the 17" version. I know that it's louder and sounds more clear than my Toshiba Satellite. I also use external speakers when I really want to get good volume but I think my internal speakers do a good job. I will say that at half volume I get hardly any sound coming out at all though.

Screen wont work with the nokia 5530

I basically turn on my phone and then screen is not touchable anymore and message comes up with ' 2 new messages' and i try to show it but i cant because the touch screen is not working. It just happened randomly and i only got this phone at Christmas. I dont know why it has started doing this and the only app that works is camera and the middle button that looks like a dash at the bottom of the phone with the red and green button thats all that is working. i was trying to see if there is a way i can fix this problem or can i take it back to carphone warehouse and get a new one?
NOKIA PLEASE RESPOND AS I AM VERY ANGRY AT THIS PROBLEM.

first turn off your phone and pull out the battery for at least 5 minutes. Put it together and turn it on. Does it work?
if not - try to boot it without the memory card and see if it works...
It might be a software issue, or it could might be a hardware issue with some loose connection. - If that's the case only a Nokia care point can fix this. - I dont think CPW will give you a new phone the first time. - I would guess they would send it in to repair, or firstly the would probably try to reset it...

Nokia C7-00 Keeps Restarting in a loop,

Hi,
I updated my Nokia C7-00 to Belle update on 9th Feb, 2012 and i have been having some damn serous trouble with it, despite of a huge waiting time for it's arrival, it was said that Nokia is trying to make it as flawless as possible, but i don't get the thing that why is my C7-00 re-starting so often, i.e every minute or two, i have FLASHED to original C7-00 4 times, can you imagine 4 times FLASHED.
I am damn not happy to what's going on, as soon as i start to open 3-4 apps, phone just gives up and goes back to it's restart and comes back to main home screen.
Specially when i open apps like QuickOffice Pro, Adobe Reader etc...
I am at all not happy with what's going on, and want Nokia to address it's restart issues by the end of the Feb atmost, otherwise i have no option other than to trash it.
Extra Apps Installed on Device by me
Opera Mobile, cuteTue, fMobi, Mr. Applock, Fruit Ninja, Swype
And, 1 more thing everytime the device is restarted it loses all it's configuration of the single, contacts image display on the homescreen, single and multiple favourites contacts get lost from the screen, and i have to re-add them manually.
I am very very disappointed Nokia, didn't expect this type of problems to show up..

Hey djluv, Apologies that you are experiencing this problem!
Have you fully the device or performed a hard reset? If flashing your devices please take your phone to a Nokia Care Point to flash your device as using third party flashing software can potentially cause damage.
Please be sure you have also installed the latest version of Nokia Suite and have tried re-installing the software via USB in Nokia Suite.
I hope this helps, and we hope to resolve your issue as swiftly as possible.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Nokia should release the L720 with 1GB RAM

Hello all,
I am a huge fan of Nokia from India and I have not posted much in the forum before. I had to post this because I felt this is really important.
None of the new games that are released would work on the L720 because of the really less RAM. My big concern is that even Temple Run won't work. Dumb phones like Galaxy Ace runs it and I don't want Nokia to loose this battle again. I think it would be a smarter move to use high RAM for the L7xx,8xx and 9xx series. Leave the 512 to the lower range.
I hope somebody picks this up and takes it to Nokia's higher level management.
No "Temple run" is like a no sale in India. Wake up Nokia. Don't let the L720 die the painful death that my L710 had to endure.
Regards
Sangiah

If Temple run does work on 512 MB lower spec android devices maybe you should direct your attention to the dvelopers who should (and IMO will) provide optimisations and updates to include support for 512 MB devices,
The 710 is a lower spec/end device with a pricepoint to match. IF 1GB RAM is so crucil at this point you have the 820 to choose from.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia E63:no data cable.

I purchased nokia e63 on the first day of the launch. When i came home and opened the box i was disappointed, Nokia is selling a business class phone without a connectivity cable that's really unacceptable. I spent 1,200/- more on the cable. I purchased it from a nokia priority dealer but a got the cable without any box. How can i verify the cable i purchased is original? If Nokia give the cable in box then it will obviously be original and i wouldn't mind paying couple of thousands extra. It was really unacceptable. I am using a lot of nokia phones like Nokia N95 , Nokia N73 , Nokia 1650 but if i get this kind of disappointment from nokia then i have to go for some other brands.

i was to choose between e51 & e63...& e51 had a data cable included in the box while e63 didn't...thats what i came to know from the website...
after visiting the nokia priority shop...i got a confirmation to this...
then i visited another nokia shop, they said that red e63 has a data cable included blue one doesn't...thats coz blue one is more preferred by people...
i went to another shop to buy e63...they said that in new stock even blue ones have data cable included in the box...
unfortunately blue ones are out of stock...
i bought a red one, it came with a data cable...
regards,
anupam149
regards,
anupam149

Disappointing Nokia's responds level

Similar Messages

Maybe you are looking for