Discouraged with VZW

I have been a loyal VZW customer for many years, and I simply feel that my loyalty is completely disregarded by the company. Just today the sound on my IPhone has stopped working. I came to the website to estimate what it may cost me for a replacement or an upgrade, and I find out about the $30 upgrade fee. It seems that there is always a new fee being tacked on; I understand that every company is must make a profit in order to grow but it just does not seem right that all of the perks of being a loyal customer are taken away while there are more and more fees popping up. I know there are many other customers that have been with the company for many years as I have and who no longer are able to enjoy that extra $100-reduced-to-$50-credit we used to receive for upgrading after our contracts were up. Now we have to PAY to upgrade. I just don't understand why this very profitable company cannot share those profits with their loyal customers. Unfortunately, most of the other carriers in my area are sub-par as compared to VZW, but because of my feeling of complete unappreciation I am considering sacrificing adequate coverage for another carrier or no-contract provider who may hold loyalty at a higher value. I'm sure that my comments here will go unnoticed by VZW, as have my previous emails voicing my dissatisfaction to them. I would have preferred to send my opinions via email as I had in the past, but of course email support is just another 'perk' that this company is adding to their "things to take away from our customers" list.

Ok seriously this is like beating a dead horse with a broken stick, the upg fee has been in place for years now, lets move on. You still get a fantastic deal on a phone with the 30 dollar fee tacked on. Verizon treats every customer with equality, not placing one above the other and the same people who love that when they first start complain about it years later. Lets put our big kid pants on and relax, if you don't like it, go to another carrier where, o yea, they have upg fees too, more expensive then vzw.

Similar Messages

How do you deal with VZW's unfair business practices and speak to a real person?

Has anyone else had issues with VZW's form of help in what they refer to as a "loyalty program." I have been with VZW for about 15 years now and have been attending college for the past three years. When I called and waited what seemed an eternity for customer service, the scripted customer service on the other end offered me what seemed to be the perfect "loyalty program" plan for me. I rarely talk on my phone and at $70+ a month, I was feeling a bit taken advantage of. The plan was $35/month but my minutes were greatly reduced, not that I was worried. What they failed to mention was that nights and weekends were no longer included in my plan, as well as holidays; they would all be charged for from then on. I found this out when I received my first bill ($135) and it was through the roof (December and holiday calls.) When I called in and waited...and waited again, they told me that they would look into it and adjust it. This never happened, and I called again. And waited, and waited....when I talked to someone that time they told me they would take care of it. They took care of the bill part, but not the plan itself. You could imagine my surprise when my next bill came and it was even higher than the last (235.) More research showed that they were charging me for VZW to VZW calls as well. Three more attempts to talk to a manager concerning this issue, not to mention the waiting. I then received a call from a "manager" who proceeded to speak to me in a condescending tone, blamed me for the issue, and no short called me a liar. Did I fail to mention that "they" told me that my bill was adjusted to $140 just to tell me it was $235?
My time spent with VZW is now over six hours, yet my frustration is immeasurable. Now I am receiving automated phone calls concerning my bill with no option to speak to anyone. I don't feel like I should have to spend more time waiting....and literally, waiting to talk to somebody. I want to pay my bill but feel that it is not what I was presented, nor would I ever have agreed to had I been given the information. If I cannot come to a mutual agreement with VZW, I am willing to change carries. Can anyone help?

Verizon has by far the worst customer service of any other carrier available. They make it near impossible to contact anyone. I guess they keep you on hold for a minimum of 30 minutes just so you will get fed up and hang up. All be it they have a very good coverage area, however it does not include my home in Oklahoma nor does it include y current job assignment in South Africa. So Verizon has a solution, pay for a service I cannot use. I have tried to suspend the phone indefinitely but that too has become a big issue. I check weekly expecting an underhanded maneuver on their part and sure enough they slipped it in. Verizon is by far the worst experience I have ever had with a service provider. I cannot believe I have been with them since 2008. In Mexico y bills were through the roof, $700 to $1000 a month. When I cam back from Ukraine they tried their suttle sales ad actually sold me a new subscription that would take away my old data package ad a phone that I could not use overseas, they will not unlock more than 1 phone in a 10 month period ad since I just had my phone unlocked the new phone could not be unlocked. Verizon will bend you over at every opportunity they can fine. As soon as my lawyer gets this settled I will never use nor will I ever refer anyone to Verizon again. My suggestion, cut your losses because I assure you they will continue to offend you, and find another service. Verizon is just plain not worth the trouble. Want an idea of how they monitor this community forum. They tell their own people to respond to the more frictional posts and insult the authors. Just read them, you can see this a mile away.

Do I End a 15 year relationship with Vzw or file a claim in a courtroom?

A person has to ask themself, how long must this go on
before drastic action is taken? Do I end a 15 year business relationship to
which I have been completely loyal? Do I file a claim in a court room? Is there
anything further I can do or anyone else I can talk to in order to avoid a
nasty end to what has been a reasonably pleasant experience up until 2012?
The troubles began around January 2012, at which time the
first “smartphone” was added to my account. The device which cost me $250 was
not working properly. After a brief conversation with customer service a “like-new
replacement device” was sent to my door. The defective device was sent back and
verified by the warehouse via text to my new phone. At this time all other
phones on my account were upgraded to smart devices. Within a month or so
problems began again. The device on one of my lines began to malfunction. As
usual my local store took care of it and had a replacement sent. Upon receipt
the replacement device would not turn on. Another replacement device was sent. This
device froze and would not make calls. New device sent. The manager in my local
store vowed that if this device didn’t work she would order a different device
the next time. Sure enough this device came and same problem as the last. The
phone would not place a call. The store manager had a Moto Razr sent as a
replacement. Unbelievably this device showed up and upon activation had no
sound of any kind. I immediately called customer service who sent overnight a
replacement for the Razr. When this device came finally a phone that worked!!
Meanwhile my customers began to inform me that they could
not hear me during our conversations. So as usual my store replaced my device.
When it arrived at my house I opened the package and the device inside was
physically broken. The plastic surrounding the front glass was in multiple
pieces. I called customer service. They apologized for my trouble and sent a
replacement. This device worked fine and is the device I currently use.
Ok all devices basically work now, all defective devices
returned! Throughout the duration of the device debauchery I was paying full
price for my services including extra data fees even though there was never a
time that I had 5 operational devices. However I was so happy to have phones
that worked that I let it be.
A month goes by and a full price device charge appears on my
bill. I go into the store and the call the warehouse and verify it to be a
mistake as the device was returned. The charge was removed. The next bill comes
out showing another device charge for non-returned device. Again I go into the
store and it’s verified and charge removed. To my astonishment another bill
comes out and again a device charge now for the Razr on my line. In the store
it is verified as returned and I am told the charge would be removed. Over the
next two months no more charges appear on a bill. At this time one of the
parties on my account went into the store and asked what the balance was and
over 30 days or so paid the balance in increments. After review of the payments
and balances I realized that the last device charge was never removed and the
party on my account paid $700 for the phone which had been returned months
before. My august bill arrives the same day that I discover what has happened.
On it is a charge for the Razr on my other line!!! I go into the store absolutely
dumbfounded and exhausted. They tell me that they will need the tracking
numbers. I went home to get them and from home called customer service (Oct.
1). After a two hour investigation the problem was discovered and the
representative assisting me file a request for the charge to be removed along
with an explanation, as well as a request for refund of the payment made for
the other returned Razr.
Three weeks go by and I hear nothing. On the morning of Oct
22 my phone service is suspended for nonpayment of the device charge in
question. After inquiring I am told that the request made by the representative
has been “kicked out of the system”. I
then spend an hour in the store with the manager on the phone with customer
service and the warehouse doing the same thing I did three weeks before. Again
the problem is discovered and the request is resubmitted. I am told that it
takes 24-48 hours to process and they were terribly sorry for my trouble and
that they would continue to monitor and make sure it is taken care of and
meanwhile my account will be frozen until the matter is resolved.
Oct 24 I receive a call from financial services stating that
if my balance is not paid in full I will be disconnected. I hang up and call
the manager in the store that had been dealing with my case. She informs me
that this is simply automated and not to be concerned. In addition she resubmits
the request.
Oct. 25, the request is again kicked out of system so the
manager resubmits it for the 5th time.
Oct 26th my phones are disconnected causing me to
miss a phone call from my biggest client about the largest job of my company to
date. I look like a fool, and the deal goes to someone else. I wait at the store
until they open. The manager immediately restores my service, apologizes and
again resubmits the request. (6th time). I heard nothing for two
days and on Sunday the manager calls apologetically stating that the department
that deals with these matters is closed over the weekend and she would call as
soon as she heard or looked into it Monday morning.
It is now noon on Tuesday and I have heard nothing. I just
checked my account online and the charges remain. I am writing this letter to
whom it may concern that I am now basically left with no options but to cancel
my service or file a claim in court and as a last ditch effort to reach out to
anyone with the authority to correct the absolutely unbelievable situation I
have been put in. Thank you dearly for your time.

I have a very similar problem and would like to start a class action law suit against Verizon. I believe it's a scam to recover the losses they have incurred do to the poor equipment they are putting out and being returned. I can't believe they are getting away with this. I am trying to get people who are interested in joining me in a class action suit. If you are interested << Personal information removed to comply with Verizon Wireless Terms of Service >> I am not a lawyer but I'm hoping that I can find a lawyer to take this case. Also if anyone out there can assist me in going through the right chanels I would appreciate the help. I have never filed a class action suit and don't know where to begin. HHSolution. You may be able to help and get helped at the same time if you reply.
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My wife and I have been with VZW for 10 years and for the last 7 we have had absolutely no service at our home. I refuse to pay to access by purchasing a signal booster because we already pay a "monthly access fee." VZW, as loyal customers, if you can't

My question is clearly stated in the discussion description. I know we are not the only ones having this issue. But we refuse to double pay for service!

See Our contract is due to end in Jan and we are considering switching providers. For the last 10 that we've been with Verizon, we've not been able to receive calls at our house where we spend most of our time so we are being charged for a service we are not
same person, new account today
I would not wait for a new tower after 7 years. Find service that works at your house or get the extender.
From a different perspective, over 10 years you paid maybe $18,000 for service. A cell tower costs $100,000 to $300,000 to build and $500 monthly fees. Not very economical to build a tower for you.

Contacts erased & cannot sync with VZW Backup Asst

Woke up this morning to find that ALL of my contacts were gone!!!!!!! One good thing though is that my texts are still in phone. What a thing to find; especially since I use it for business and have over 400 contacts. Well after the initial shock I remembered that my Droid Charge automatically updates each day. Well I went to VZW backup assist and to my comfort found all of my contacts backed up.
WELL, now the problem I have is that I cannot get the backup assist to sync to my phone. The website says that it has synced but no contacts have shown up in my phone. My phone keeps telling me "communication errors, no network coverage" and therefore nothing comes through.
Now thinking about it, over the past several days my backup sync's have failed. What am I to do? Do I go to a VZW store tomorrow to have them help me or do I keep trying - even though I have been at this now for at least 4 - 5 hours?
Any help would be greatly appreciated.

Try this. On the home screen Touch Contacts>press the MENU button>touch more>touch display options and then under Choose contacts to display open Phone, SIM, and Google and give everything a red check mark.
Now see if all your contacts are displayed when you touch the red contacts icon in the home screen.
JerryF

Need help on setup VNC with VZW broadband card on Win XP

Currently I have 2 PCs on Win XP.
1st PC use 3G broadband card at home
2nd PC use 4G broadband card
Want to access 1st PC from remote. Run the tightVNC but it did not work. Any suggestion or any freeware that might work for this case?
Thank you

Here's a link to the forementioned patch:
http://www.microsoft.com/downloads/details.aspx?familyid=662BB74D-E7C1-48D6-95EE -1459234F4483&displaylang=en
Hope it helps

Is IPad2 from another major carrier compatible with VZW IPHONE

Or in other words, will one account Itune allow me to synch device from a different carrier. Like Ipad2 from Verizon and Iphone from AT&T. I have a feeling that the answer is NOT but I'll throw in the question anyway, thanks

Yes, iTunes will allow you to sync multiple devices regardless of carrier. The carrier is there to provide you data service, nothing else. Your music, apps, and other data will sync just fine.

How can I use international data on a prepaid sim (not vzw roaming) with the Galaxy s3?

This has been incredibly frustrating. I am in the middle of a trip to Europe. Before I left, I confirmed with VZW CSR's that my s3 LTE phone is fully unlocked and that I could buy a local sim and use it while in Austria.
Aside -- I can't use VZW global services on their network -- cost notwithstanding -- because I hit some device limit when I bought my wife an iPad, and VZW required a deposit for it. No big deal, EXCEPT that here three months later I learn that VZW accounting prohibits global roaming if you account has a deposit. So fine, VZW doesn't want me to pay them a dollar a minute and $20/100MB. No problem, I can get a drei (3) prepaid card for 10 euros that has 1000 minutes and 2 GB of data.
So, I do. I activate the card, and voice and sms work fine. No data. No joy.
Step 1. I call samsung. Samsung, after about an hour of claiming it should work, decides that it is because VZW has some sort of software block. Not surprising, since the software is actually from VZW.
Step 2. Call VZW. After a great deal of **** VZW says you have to go back to the drei store.
Step 3. Return to drei. Store rep discovers VZW software will not recognize their access point name (APN), and will not let you enter it. They verify on a different s3 that the sim is fine. With my VZW sim, I can see the VZW APN's, but because I don't have global services turned on, no joy.
Step 4. Do some web digging. Discover that this APN thing is a known bug. Web sites (like the CSR in the transcript) suggest rooting or jailbreaking is the only workaround -- which I don't want to do. But here I sit in Austria, with no data on a top of the line VZW phone and an account with seven different lines.
So, how do I resolve this? Take the phone back, because there is clearly a defect? But if it's software, I'll have to get an escalation to get a different phone. Is there a fix? Sue for false advertising? Better yet, start a class action -- there sure seem to be a lot of us in this boat based on web searches.
<< Transcript removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

OK, I have to throw VZW some props here. I went to the store where I bought my phones, and explained the problem I was having with international travel and the s3. The store put me into an iphone5 for free as a warranty exchange -- apparently they know the APN issue is a serious one and they said there was a big lawsuit about it. It cost me a bit for power adapters and such, and a few paid apps, but the iphone has (reportedly) no issues with international travel and local sims.
Way to go, VZW. Mark this one up for responsive customer service.

Very disappointed with Motorola Razr M AND VZW Run Around

I got the Motorola Razr M last December. I picked the Motorola M because it was a nice compact size without compromising screen size and Motorolas are very durable phone....or so I thought. I have had nothing but problems with this model phone. I am on my 6th replacement. I have had software problems and hardware problems. Two "certified" replacement phones have had hardware defects upon being sent out to me. The rest have had numerous software problems. Verizon has been good about sending out replacement phones since I was under my 1 year manufacturers warranty..until this week when I asked if i could get a different phone sent out since this models seems to have so many problems. I got a major run around and no follow up by a "management supervisor" who told me she would work directly with me to resolve the situation...she even gave me her direct number but ended up not being her number when I tried to call back. I am not pleased with the way VZW has decided to handle this as I have been a loyal customer for 11 years. I do blame the reps...I know they are doing their jobs with the boundaries that are set for them. I just want a phone to work for the remainder of my contract with VZW. I even tried to contact Motorola and they said since I bought the phone through VZW I had to work with VZW for replacements. SO VERY FRUSTRATING!

You have actually helped me with a decision that has been driving me crazy for the past week. I do not need nor do I want all or most of the above you mentioned. Heck I hardly use half of that stuff on my home computer or I-pad. I will definately stay with my basic phones that I can get calls, texts and take pictures. Thanks again.

VZW - Bring back global data plans or this will be my last trip with a VZW phone in my pocket

(Background -I travel from the US to NZ&AU 3 times per year 2-3 weeks at a time for business. After my last trip I raved about VZW's data service in AU and was looking forward to having it available again. I even purchased a Droid 2 Global for my upcoming trip because I knew i could rely on the service. Called VZW today to make arrangements..)
Last trip (September 2010) : $65 for unlimited data
This trip (: $20/MB
Dear Verizon -
At this data rate your product is no longer a reliable business tool - it is at best a novelty. Even though I have a capable device in my pocket, I will have to search out wifi hotspots throughout my trip b/c your service is cost prohibitive. This change makes a clear statement that you do not want to be taken seriously as a global service provider, and is disrespectful to those of us who signed contracts with you based on the availability of your international data plan.
As my trip is just 1 day away, I do not have time to find a new provider before i leave. This, however, will be my last trip abroad with a Verizon phone in my pocket if the unlimited data plan is not brought back. Early termination fee? Doesn't look so bad when you consider that it costs more to download 15MB than it does to terminate my contract.
If anyone at Verizon actually reads this board, please take this thread as a notice from myself and those who post below that you will be losing us as customers if this situation is not rectified.

Agree completely.
Background: I've posted a few replies to this topic on Droidforums.net (Under Droid 2 Global). Just found out about this plan being canceled this week while preparing for a 1 month trip to Japan - figured I would just call to reinstate the plan only to be told it no longer exists. I am a new VZW customer as of this past November and had used the unlimited data plan on a trip passing through S. Korea and 2 weeks in the Philippines in December - Droid 2 Global worked flawlessly for data once Global Support was able assist with the correct settings.
I am extremely disappointed and feel I was misled when entering into a 2 year contract. From what I have read it sounds like plans were in the works to cancel the plan with a notice being sent to existing customers last November or something. Nice that I was told the truth as it was the primary reason I switched from AT&T. By rights the salesman had an obligation to tell me "you know, this plan is being eliminated as of January xx so if you want to keep it you need to keep it active".
Regarding the 4G LTE service, yes the CS agent I spoke with the other night mentioned this as well but either way I am hosed into getting a new device at that point so give me one good reason to stay with VZW. At this point as I mention below I am perfectly willing to cut my losses and go back to Brother Orange or other. In all honesty what I have found in the past 3 months of nationwide travel is that the call quality is muddy at best compared to my old RazorV3 on Orange and seems to be better on NON-VZW networks.
Fool me once, shame on you... Fool me twice shame on me. This is going to hurt VZW more than it hurts me.
If anyone else on this forum could verify if I was given the correct contact names noted below (this came via text msg from CS agent as I was still speaking with her - bless her heart):
1.) Daniel S. Mead is in fact the President & CEO and
2.) T.J. Fox is the Regional President for IL and WI.
I have every intention of writing a more formal version of below and sending via Fedex or USPS with signature required as it seems electronic means is not allowed.
The following is posted on the above mentioned forum:
Strength in numbers...
I recall one of the earlier posters had the idea of a petition and I see that Word attachments are allowed here so perhaps I'll draft something up on the flight this Sunday from LAX to NRT and post it next week. Perhaps not so much a petition but more of an "open letter", potentially post it on VZW's own forum as well.
I talked with CS last night for a while regarding another issue and also brought this up. The agent provided me with the following contacts and suggested I write a letter:
Daniel S. Mead - President & CEO
One Verizon Way
Basking Ridge, NJ 07920
T.J. Fox - Regional President IL, WI,
777 Big Timber Rd.
Elgin, IL 60123
If anyone else wants to take a crack be my guest, I just think that with minimal effort Verizon might take notice.
Key points as follows:
1.) $20/Mb for Global Data (Verizon doesn't seem to "get" the idea that "Global" is bigger than just North America, Canada, Mexico and Europe) is not just inconvenient it is outrageously overpriced rendering the phones useless:
Again, using my last months usage as a reference and I don't believe I am a heavy user - email, some browsing, Weatherbug, Nav. etc: 250Mb at $20/Mb = $5,000
Do they seriously think anyone can afford that? All they have done is to hurt their own bottom line.
I'd be really curious to know how many subscribers to the $64.99 Global plan they had or in other words how much revenue they lost.
I'd be happy with a compromise but to eliminate it completely?
2.) According to Global Support, Data has to be either on or off, no way to selectively leave on POP email which is really the only thing I have a need for and simply turn off everything else. Even if you use an App killer how do you really prove there is no data transferring unless you specifically tell the device.
Might be time to root if I could be sure it would eliminate unwanted data transfer.
3.) The availability of this plan vs. other carriers was the only reason I switched from AT&T last November. No mention was ever made of this plan going away. Misleading sales tactics IMHO.
4.) Canceling my contract (family plan at ~ $190/month) that is only 3 months old at this point would sting a little bit for me in terms of 2 lines @ $320 each for early termination.
But, from Verizon's perspective that would be 21 months of lost revenue or ~$4000.
So if 10 people were to send letters/ 10 signatures, we're are talking about potentially $40,000 or more.
100 people now we are starting to get into serious money.
Any way you look at this, Verizon has only succeeded in hurting their own bottom line: Potential canceled contracts, customers spending the money elsewhere such as Japan's Softbank or NTT Docomo in my case, potential new customers lost due to publicity of this, etc.
Any +/- feedback appreciated
R/ TMG - "Owner of Droid 2 Global that's no longer affordable to use Globally"

Having a horrible time with this hardware - VZW help very much appreciated

This post is in regards to the HTC Droid DNA, and details my current support dilemma with VZW. If a VZW rep could please read this and comment on a way to find a solution, or if any other users have been in a similar position, your advice would be appreciated.
It is no secret that there is a defect with the HTC DNA, which could otherwise be an excellent device. The problem: supposed firmware issues which cause the device's SIM card to dismount at random. Any calls to VZW will tell you that they released an update to fix the device. The problem: the success rate is very, very low. I suspect the problem is HTC's fault and not Verizon's, but I do feel it is up to Verizon to handle these issues with dignity.
I have this problem, to an extent that seriously makes this phone little more than an advanced paper weight. And with it being a device used primarily for work, to have the SIM card dismount upwards of 20 times a day is simply unacceptable. The device is defected, well documented, and very much experienced by a LARGE percent of the user base. Spend 5 minutes Googling and you'll see that there is no shortage of people experiencing this problem. The worst, is looking down at my phone only to find out that again, the SIM card is dismounted, and I'm not receiving work calls and people are becoming increasingly frustrated with me. Sometimes 1 reboot fixes it (for who knows how long), sometimes it has to be rebooted 4, 5, and even as much as 10 times to correct it. Sometimes you just keep rebooting and the issue never corrects itself. I've almost thrown it at the wall several times.
Now, here's my problem with Verizon.
They will replace the device with a refurb, but NOT FOR FREE if there is any visual physical damage to the phone. I had an idiot crack my screen about a week ago, and while I can understand why Verizon would have policies in place to fine individuals for returning broken phones (duh, that's probably why you want a warranty replacement), it is without question that a cracked screen has anything to do with this problem. It's a VERY well documented issue. A problem that I had before cracking my screen, and one that has becoming increasingly problematic, so much so that this thing isn't even a phone anymore.
I spoke with a Verizon rep who was happy to send me a refurb (what awesome service, I was thinking) but who at the last minute dropped on me the bit about any visual damage to the phone resulting in a non-refundable $299. The rep sympathized with me as she had the exact same problem with her DNA and had to have her phone replaced as well, but informed me that I was basically out of luck. Visual damage to phone once received by warehouse = $299, regardless of the fact that the nature of the return has nothing to do with the screen, and that it's very well understood that this is a manufacturer problem which has nothing to do with a cracked screen. Here's the kicker: I asked her if I could perhaps pay some sort of smaller fee for the broken screen - nope. I asked if I could take the phone to a professional to have the screen replaced, then send it in for replacement - nope. I asked if there was anything I could do to pay for the marginal damage of the screen crack - No, no, no.
This is absurd. I am not trying to cheat anyone but am left with no choice but to suffer with a defective device simply because Verizon does not care to make any sort of logical exception in this case. That is the epitome of poor customer service. There will always be exceptions, and a good company will recognize that and make sure their customers are cared for. If I did this with my customers, I'd be out of business. Too big to fail, I guess - the worst thing to happen to consumers.
Verizon needs to step up and take responsibility for selling a faulty device. I'd be happy to pay for the OEM parts to replace the screen assembly so that my device can be swapped with one that, you know, like works and all? Why can't this be arranged?
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Message was edited by: Admin Moderator

@Eliz404,
Having a working phone is definitely a must! I understand how frustrating this whole situation has been for you and I apologize for all the inconvenience.
You mentioned that the phone screen is cracked. Although this may have not caused the issues you are experience, it voids the warranty. If we replace the phone through the warranty you have to return your defective phone to us. Once the phone is received and physical damage is found, you are billed $299.99 for the device.
If you have insurance you can file a claim here http://bit.ly/07CrqPK and all you will be responsible for is the $99 deductible.
JohnB_VZW
Follow us on Twitter @VZWSupport

Why I had no problems with the VZW employees and other people have?

I think that most people who cannot resolve problems with the VZW have an attitude problem.
Wise saying: you can get more with honey than with vinegar.
Since I “upgraded” my old Samsung Sway to a new Samsung Intensity III, in the past three weeks I spent many hours dealing with the VZW store employees, customer service reps, and tech support people. The phone was replaced two times, and I had no problem getting the replacements.
The third phone did not working how I expected.
Today I called VZW customer service and said I don’t need anymore trouble shooting and I wanted find a resolution, which will be satisfactory to both of us. After a short conversation with a customer service rep, I was connected with a tech support. I told him that I don’t need any more trouble shooting on the Samsung Intensity III because I already spent HOURS doing that on three devices.
We spoke about what the VZW could offer me, about replacements with different phones, etc. Our conversation ended with me offering the resolution that could satisfy me, which was to keep this phone and my account will be credited for the $30.00 “upgrade” fee and I will buy Samsung Sway on eBay. NO PROBLEM.
My account was credited and I was advise about the ESN number and activation.
Why I had no problems with the VZW employees and other people have? The answer is simple. I did not have attitude when I was spoke to them.
So if you want the problem to be resolved, put your anger in you pocket before you start the conversation. You can say that you are angry, frustrated, etc like I did, but add that you understand that this is not their fault that the manufactures makes a crap phones.

Yes, you are right. I lost my upgrade. Also, it’s true that I could buy the phone on eBay… if I knew then what I know now. In the past, I never had problem with any of my phones. Doing an upgrade with the VZW was a normal thing for me. I didn’t expect that Samsung Intensity III would be a junk phone. My last upgrade was 4 years ago. I had $50.00 ‘new every two’ credit on my account, which was used for an upgrade. I lost the $50.00 credit paying for Samsung Intensity III. Sometimes we learn from our mistakes or from a bad experience. Three weeks ago I did not know that I could buy a phone on eBay and activate with VZW without paying $30.00.
Samsung Sway is coming from …eBay – keep your fingers crossed for me.

VZW Customer NO MORE After 8-1/2 Years

I have had VZW service since May 15, 2001. I've always had a contract and upgraded phones every year or two. That all changed tonight when I terminated my contract after 5 trips to the store in the last week, each over an hour, and totally fruitless. The kicker is that they made NO EFFORT whatsoever to try to keep me as a customer. Apparently, "Verizon Wireless because we aren't 100% satisfied unless you are" doesn't apply, and clearly they have enough customers paying over $125/mo for phone/data plans to care if I was one of them or not.
Sorry for this being so long... In January I decided that I might want to have corporate Blackberry service where I could get my work e-mail on my phone so I bought a Blackberry Curve. The phone was fine for a while, but I started having problems with it. I took it to the Clear Lake TX store at Baybrook on several occasions. Several months ago it started chirping in my ear. I brought it to the store and the rep put in a ticket with the "network." I got NO response whatsoever on this ticket. Then it started turning itself on and off at will, I couldn't back it up without errors and it was suddenly starting to drop calls left and right. I finally got really tired of it so I took it back to the store and I told the rep who waited on me that he was about to get the phone back. He messed around with it a while and then came back and ordered me a new phone. He told me the new phone would be delivered on Friday and I had to be there to sign for it. I happened to be home Friday afternoon and waited 5 hours for Fed Ex who never showed up. I went back to the store Saturday and waited 45 minutes to ask what happened to my replacement phone. Turns out it is 2-day delivery - it would have been nice if the tech had mentioned that before I left the store. Another 45 minutes lost.
The replacement phone came on Monday. I picked it up from my apartment office, ran a couple of errands and went back to the store. One would think that on a Monday evening when there are less than 6 people in the store and no one on the list that you'd be able to get waited on in less than 30 minutes. Apparently that is too much to ask. I was there over an hour.
Finally, I got someone (I hesitate to call her a tech because I've only ever seen her stocking accessories and not helping people back in tech support) to help with the phone. I had not opened the box or inspected it before I took it to the store - big mistake. First, when your phone is over 30 days old, you DO NOT get a NEW phone, you get some refurbished piece of crap that someone else has beaten to death, evidenced by the corrosion in the USB port and inside the phone and the gouges out of the case that didn't come off the phone. I paid money for that phone back in January. There is NO reason that I should get someone else's used crap back if mine "breaks" when it's still under warranty. Second, if I have a VZW online account and am paying for backup service, why in the heck can they only get the contacts out of the phone? Seriously.
So I don't figure out until I get it back home over an hour later and it's too late to take it back to the store that it's been beaten up by its previous owner. I also find out when I get it home that it's got missing pieces of software - how that happened is totally beyond me. Then this new phone also somehow dropped the mobile network this afternoon. Not sure how that happened, either, because it was turned off all day. So back to the store I go. Again.
Again, there aren't many people in the store but all of the technicians are tied up. A sales guy comes over and wants to know what my problem is. This is a first, so I tell him about this replacement phone that I got YESTERDAY and the girl who helped me should done something about because it was in unacceptable condition. I told him that I've been a customer for 8-1/2 years, that I've not had any real phone problems until recently with the Blackberry, and that I've been here 5 times already and that's unacceptable as well. He goes in the back room and comes out with a manager who starts looking through my account and then goes off to get me yet another refurbished phone insisting that nobody gets a new phone replacement after 30 days. Why? They go back to RIM so what's the difference? She hands the phone off to some other tech who's apparently already busy with someone else and when I try talking to him about the phone and asked if the new software load will allow me to access the GPS with 3rd party apps because the geo-tagging isn't working with the camera, and he goes off and comes back to tell me no, it won't and that the only VZW phone with the GPS unblocked is the Tour, which isn't true. He stood there arguing with me about the GPS access on the Curve and the Storm. It's not blocked on the Storm and a simple Google search would tell him otherwise, but he wants to argue. I said, "Fine, you can keep the Blackberry. I've had enough. I want to use the features of my phone and I can't so give me a simple phone instead or they can cancel my contract. He tells me he's going to get the manager and very slowly walked into the back room and after he came out, my issue was supposedly handed off to another tech who was on the phone during the entire discussion I had with the other two people at the counter. I told the guy who was trying to do the transfer to this other refurbished phone that I want to go back to a regular phone and be done with it. He tells me that I can't UPGRADE on my plan and so we go back and forth about the fact that going to a $29 phone isn't an upgrade and I finally get tired of this bantering with these guys so I tell him to cancel my account. He says, "Fine," and goes in the backroom and goes to get the manager again. She comes back out, asks what we're doing, I tell her that I want to access the GPS on the phone and if I can't to take me back to a regular phone. She says no, my choices are to take this other refurbished Blackberry or I can cancel my contract. I said, "Fine, go ahead and cancel it then." She starts that process and when I tell her I am not taking this piece of crap phone with me, she says it's MY phone and we go back and forth about the fact that MY phone is in a box on its way to RIM, it's not MY phone. She tells me that if I leave it there, it's getting donated and she doesn't give a crap what I do with it but I'm not leaving it there. Fine. She takes another 10 minutes to document this in the computer, hands me a receipt to tell me that I now owe them $140 to cancel, and then spends another 10 minutes typing before she tells me I can leave and hands me the phone.
There is one technician there that I like to deal with - she was not working 4 of the 5 times I was there and she was busy with someone else when she was there. Out of my control, but I'm betting I'd still be a customer tonight if she were working. And she's NOT a manager.

I said before that I had always had good experiences with VZW until last Tuesday, including this particular store. I've never had a problem before that they did not solve to my satisfaction, and I've referred more of my friends and family to VZW than I can count.
I guess maybe it could be just the store. Yeah, I know my tone changed and but I still trying to be nice. I did feel pushed into a corner because after I thought about it, the supervisor was all but challenging me to take it outside, which I would never do. It was almost like the techs expected something like that or it to get really loud with her out there.
Unfortunately, I have received zero communication from VZW at all since this happened. Not from the store manager, regional manager, corporate... no one. I would have thought that terminated accounts ould get someone's attention somewhere and they'd be following up to find out what went wrong or how they could do better. I mean, their business is all about numbers and not only bringing in new customers but also keeping existing ones. But I've heard from no one. What kind of customer service is that?
First, I end up with a phone where I think about all the great things I can do because it's got all these features. I paid for the navigation plan. I wanted to be able to geotag my pictures and send them to Flickr. Didn't work. I wanted a compass application. Wouldn't work. Then I found out that VZW blocks access to the GPS in the Curve because they're apparently afraid no one will pay for their service if they let other apps access the GPS.Then I found that they were going to unlock it but I still can't use those features of my phone. VZW is the ONLY provider to do this. When I asked about it again that night because they'd gotten a brand new software load, they said no, it still didn't do that and they block it on all their Blackberries except the Tour, which isn't true.
Failures
GPS is a feature I want to use and I don't get to use it even though I paid for it. I don't want to have to buy a Garmin for crying out loud. I feel that VZW misleads customers by not making it clear that they will not allow other non-VZW applications to access the GPS when they know the other providers do.
They submitted a network ticket to test a chirping noise on calls and never followed it up.
When I brought the phone in because the chirping was getting worse, the guy told me he was ordering me a new phone because he didn't have any in the store and it would be there Friday. I thought I was getting a new phone, not a refurb.
I waited 4 hours for this new phone to arrive Friday and it didn't. I went back Saturday to find out what happened to it. That's when I learn that it's shipped Fed Ex 2-day instead of overnight. Couldn't the tech have said it was a 2-day shipment?
When the phone arrives, where's the quality control?
You can tell right out of the box that it's been less than gently used, and in fact was most likely abused.
No one at the store will acknowledge that it's got physical evidence of abuse. They tried to tell me that the USB port wasn't corroded, it was just well used. Right. I know that ports that are well used are shiny, not dull. The cover doesn't come off without a pry bar and the inside of the phone is dirty.
Doesn't the person who puts my contacts into this phone notice that
it's been abused? Why does she just hand me this phone and expect that
I'll be happy with it?
The refurbished phone somehow has portions of the BB software missing. Don't know how that happened, but isn't someone supposed to be testing them before they go back out to be given to customers or resold?
When I come back Tuesday with it, I'm challenged by 4 people who want me to believe it's in acceptable condition. Then I'm informed that their policy is to give me a refurbished phone period unless it's within the first 30 days. Why? When I buy one I'm given the option to buy a new or refurbished phone. Why do I not get a choice when you can tell that my phone hasn't been abused?
The tech who ordered the replacement finishes up with the people he was working with and runs in the back room. He didn't come back out until after I left. Coincidence? Maybe.
The tech who was at the workstation next to him was supposed to be working with my phone issue but wasn't. Couldn't be bothered to look at me when I talked to him - he was too busy messing with someone else's phone. When we talked about the GPS issue and I said I just wanted a plain phone if they weren't going to give me all the features, he just said I'd have to talk to the supervisor. I said fine and thought he went to get her. He didn't. And he took his sweet time going back there.
The guy who did end up waiting on me just said I couldn't change to any other phone because I wasn't eligible for an upgrade. Don't know what part of getting a plain phone is an upgrade from a PDA, but it was just one more nail in the coffin at this point.
The last straw was the supervisor coming back out and refusing to work with me at all, and now that I think about it, made it clear that I was wasting her time that she had better things to do.
So Buttens, you're right. All they had to do was work with me to get me to a phone that worked the way I expected. I was happy enough with my plan. I would have been willing to put out some extra cash to get that device working properly. But they didn't. They let me walk. And walk with a phone, that if I chose to go back to VZW, would still need to be replaced because it's not right. I just don't have the energy to go through anything like that again right now.
lrando - I don't find it acceptable that I would need to hang up and call back again to get someone who will work with me.The first person should be empowered to deal with the issue. If not, one escalation to a supervisor would be okay, but the initiation for that should come from them - like "I have run out of options for you, please let me connect you to my supervisor." They don't do that. You have to beg.

How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
Follow us on Twitter
@VZWSupport

I had planned on taking advantage of the Unlimited Data Loophole but... (VZW REP PLEASE READ)

I had planned on taking advantage of the Unlimited Data Loophole by upgrading a phone that was originally on a tiered plan then activating the iPhone 5 on that plan I would then have taken the iPhone 5 and and then activated it on a number that is currently a 4G unlimited plan. I would then reactivate the original iPhone 4S that was on tiered data plan.
I was advised by a VerizonWireless customer service rep over the phone a few months ago on how to do this process. I later called back after the iPhone 5 was released and verified that this process would work so I could keep my unlimited data plan while upgrading on the the Tiered Data Plan Number.
That was then and this is now...
Recently I had a failure of the 4G unlimited data handset and decided expedite the process as much as possible trying accomplish this process ASAP. I was told that the process mentioned above was phased out and one could only upgrade an unlimited plan to an iPhone 5 by paying full price for the handset and then activating the iPhone on the current unlimited data number. I told the rep on the phone at this time that I was advised that I could take advantage of the Data Loophole via the process mentioned above and it should have been annotated on the customer service record as a reference of the conversation. However was adamant that this process was phased out and was no longer possible. I told him that I felt he was wrong but I had no one else to got to. This is my second and largest problem... I can't find anyone that will stand up for what I have been told or that can fully commit to what they are saying.
So now I've been on a mission.
I needed to find some resource that stated that I could order the iPhone 5 on a Tiered Data Number, activate it and then move the iPhone 5 to the unlimited data plan number. Everywhere I looked I found that it appeared that the most recent conversation I had with the VZW rep was correct and if I wanted the iPhone 5 on my unlimited plan I would have to pay nearly $1000 (64GB version with Taxes and a case) for the opportunity to use the iPhone 5 in an unlimited manner.
Today I ponied up and a gave up the big bucks because I did the math and figured so long as I was not I was not giving up unlimited plan and I could keep the pricing I was able to get that plan at I would receive a return on additional costs in less than 2 years. Very shortly my plan will go from 4 billed numbers (3 handesets and one tablet) to 2 billed numbers.
This evening while researching another subject (Google Voice Mail on iPhone) I came across a VZW rep advising on how to do the exact process I wanted to do in beginning rather than paying the almost $1000.
=============================
IMAGINE MY SURPRISE WHEN I READ THIS 4 DAYS AFTER BEING TOLD THAT IT ABSOLUTELY WAS NO LONGER TRUE...
https://community.verizonwireless.com/message/888309#888309
Re: Data loophole?
Verizon Wireless Customer Support Oct 18, 2012 4:22 AM (in response to mitt02)
I bet you're excited to get your brand new iPhone 5. I'm jealous! I want one too.
If you ordered the phone on one of your lines that is on the tiered data you can activate it on that line and then switch it to your line with the unlimited data plan. This will allow you to keep the unlimited data plan because you are not upgrading and accepting a discount on the line with the unlimited data plan. The only way you would lose the unlimited data plan is by upgrading the line with the unlimited data plan and accepting a discount on the device.
Hope this answers your question.
John B
Follow us on Twitter @VZWSupport
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I am so confused and frustrated. I can I believe? Who in Verizon stands up for what they say? Who actually "knows" what works and what doesn't work?
Even the process I went through this morning was a debacle, The Store manager and his "Very Experienced Customer Representative" told me that the full retail process would not allow me to keep my data plan. One of them was giddy after it worked and the other was disappointed. The good part about it is that I was told that I could cancel the order at no cost to me so long as it hasn't shipped.
So back to my 1st 2 questions
1) Will the original process work? (Activate on Tiered data plan handset and then move it to a set had the 4G unlimited so long as there is an upgrade available?
2) Who will put their JANE OR JOHN HANCOCK on the correct process and make sure that I am nit being taken advantage of?
I work for a very large corporation that has a very large contract with VZW with great discounts. They don't discount everything and I could have probably went to our VZW corporate rep but I want to deal with the same people the rest of my family talks to.
JOHN B? Can you advise me? I pay VZW big bucks and I don't complain too often and I am hoping that I can be treated as we as I treat mu customer and get a truth that the organization as a whole will stand behind.
Sorry that it is so long but If you only knew the number of conversations and the amount or reading and the outright bull I had to ingest to get this far.
Thanks
BR549
Jr Samples
PS...
P.S. Anyone have Google Voice Mail on the iPhone? I love the transrcibed SMS text messages relating to the actual voice mail message and an email with .wav files that I can forward or respond via email if needed. If not I would have to give it up (pluse I have a GREAT secondary telephone number I would hate to give up.
Also can my National Unlimited plan set have the 4G hotspot feature added to it? Is it still 2GB for $20?
Thanks again
Jr

After further telephonic conversations with VZW it was again verified that what the rep that told me previously, that it was IMPOSSIBLE to use this UNLIMITED DATA loophole happened to be 100% WRONG/FALSE/LIES/MISUNDERSTOOD/STUPID/UNEDUCATED/MISREPRESENTED.
THE UNLIMITED DATA LOOPHOLE WORKS AT THIS TIME, SO LONG AS YOU MEET THE FOLLOWING CONDITIONS:
[ (A) = 4G UNLIMITED DATA PLAN ]
[ (B) = TIERED DATA PLAN PLAN ]
You already have a family plan with at least 1 4G UNLIMITED DATA PLAN (A) or You have an individual account with a 4G UNLIMITED DATA PLAN (A). It makes a difference as to how you go about it but the result is the same.
You have a TIERED DATA PLAN number that has an immediate upgrade available (B) or your account has a number with an immediate upgrade available that can be transferred that number with the TIERED DATA PLAN (B), you would transfer that upgrade to the TIERED DATA PLAN number to begin the process.
You will then purchase an upgrade iPhone 5 on the TIERED DATA PLAN account (B) AT THE DISCOUNTED RATE.
ONCE THE NEW UPGRADED iPHONE 5 ARRIVES AND HAS BEEN ASSIGNED TO THE FORMERLY TIERED DATA PLAN NUMBER (B) IT MUST BE LEFT THERE FOR A 24 HOUR PERIOD. I have learned that this period is required but many others have been able to get away with less than 24 hours, however this is another VZW gotcha. YOU DO NOT WANT ANYMORE VZW GOTCHAs.
After the 24 hour period is over the original handset (or any other applicable handset for that account) (B) can be assigned BACK to the TIERED DATA PLAN number (B) and the iPHONE 5 can then be moved to the 4G UNLIMITED PLAN number (A).
So long as you acquired the iPHONE 5 via a separate transaction, yours or someone else's TIERED DATA PLAN (B) account, you should have had no effect on your current 4G UNLIMITED DATA PLAN (A).
I found out that without a doubt, in spite of what others have said (AT THIS TIME), this will work.
Once you are successful, you will learn that however much time you had on your 4G UNLIMITED DATA PLAN (A) account you will still have. THIS IS TRUE EVEN IF YOU HAVE CHOSEN TO PAY FULL PRICE FOR YOUR iPHONE 5 AND ADD IT TO YOUR 4G UNLIMITED DATA PLAN (A). This is in spite of any previous ** you may have been advised of during conversations or correspondence with any of the uneducated phone or store customer service personnel).
AGAIN... YOU WILL STILL BE UNDER A PLAN THAT WAS ASSOCIATED WITH THE PREVIOUS UPGRADE NO MATTER WHAT YOU DO WITH OR TO THE 4G UNLIMITED DATA handset.
If you have a 4G UNLIMITED DATA PLAN (A) and you have any wishes of adding the HOTSPOT feature, you must do this prior to the conversion (adding the iPHONE 5). Once the iPHONE 5 has been assigned, the selection of a HOTSPOT will either not be present in your "MYVERIZON" area or greyed out for the VZW personnel and no longer selectable. The removal of this option is another impetus by VERIZON to cancel your 4G UNLIMITED DATA PLAN and move to a TIERED DATA PLAN. If you cancel your HOTSPOT feature you will NEVER GET IT BACK unless you change plans.
The VZW telephonic Customer Service Personnel may even see an UNLIMITED HOTSPOT DATA PLAN for your current service while you may/will only see a 3G 2GB version in your MYVERIZON account area. They can select this UNLIMITED HOTSPOT FEATURE. YOU CAN NOT.
The UNLIMIITED HOTSPOT feature is $30 and the 2GB HOTSPOT FEATURE is $20 per month. Since I am cancelling the service on my XOOM tablet of 3GB for $35 per month which one do you think I took?
==========================================================
THIS IS ALL TRUE AS OF TODAY FOR MY SITUATION, HOWEVER YMMV.
KEEP YOUR FINGERS CROSSED THAT IT ALL WORKS OUT AS VZW PROMISED. PLEASE CHECK BACK AS I WILL UPDATE THIS THREAD IF ALLOWED.
==========================================================
HAS ANYONE NOTICED THAT THE ONLINE VZW Customer Service Personnel have flocked to this thread to help me out?
While in conversations or correspondence with VZW personnel DO NOT USE THE WORD "UPGRADE" in association with your 4G UNLIMITED DATA PLAN. INSTEAD, USE THE WORD "CONVERSION" WHEN TRYING THIS PROCESS. Otherwise you may cause their brains to jump track and you could lose your 4G UNLIMITED DATA PLAN.
============================================================
Thanks to those of you that have attempted to respond and inform in a helpful manner. I am not a VZW hater, I hate when any company attempts to bait and switch, fails to be clear or uses tactics to confuse it's customer base to have them subscribe to services or features that have short introductory periods or the company "reserves the right to change" and does so very quickly once they have acquired the numbers they have been looking for.
I am hoping that one day I can make the statement that deceptive sales practices are UNAMERICAN.
I WOULD LIKE TELECOMMUNICATIONS COMPANIES TO BECOME A CORNERSTONE TO THAT STATEMENT.
HOWEVER I FEEL THAT AMERICA HAS A LONG WAYS TO GO!
THANK THE PEOPLE THAT TREAT YOU RIGHT!
Lastly, I was very lucky to make contact with an extremely knowledgeable, confident, competent and well spoken VZW Customer Service Person. After her extraordinary efforts in attempting to satisfy my issues and wishes I made the effort to thank her and made sure that she would be recognized among her peers. Before we terminated the call I asked to speak to her supervisor and advise of him my satisfaction. I advised that I work for VZW's competition and it is when I meet up with people like her that I work harder to keep my customers happy and keep my customers my customers.
When you have someone that makes the extra effort to fix your issue or finds a way to give you what you thought you bought please find a way to give them kudos or recognition beyond a simple online or telephone survey or a plain old "thanks".
It was not too many years ago that many businesses thought the intangible product, customer service, as being as important as all the other tangibles they sold. This is no longer true in most respects. Some businesses are coming around but very, very slowly.
WE AS CONSUMERS MUST DEMAND GOOD CUSTOMER SERVICE or it will forever be shoddy. We must demand knowledge, effort, personnel we can understand, representatives of the company that have a stake in the organization and are not just some off shore or distant contractor that may serve customers from multiple companies in the same hour.
Still... make sure you say thank you for good service. Say thank you not only to the person that gave it to you but to the corporate infrastructure as a whole. Our businesses need to stop letting the stockholders decide how long a company survives in the marketplace. Too often companies decide keep their budgets down by slashing or limiting customer service as a first strike.
Yes, we all know that price rules in many cases, BUT THE WORLD OF TECHNOLOGY REQUIRES KNOWLEDGEABLE PEOPLE to advise it's customers of their options and help them make it work like the commercials or advertisements show they would.
Even the stockholders fail to remember or choose to understand that ultimately it is the customer that signs their paychecks.
Jr.

Discouraged with VZW

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