Disgusted! HP's Vendor ARVATO - Windows 7 Upgrade

Question

I purchased my laptop August 28th *because* of HP's offer to upgrade; it's why I didn't wait on buying a laptop.
Well, I registered with HP's vendor Arvato, who is coordinating the processing for proof of purchase, etc, to determine eligibility.
It's been 4 weeks, 2 faxes, and about 8 phone calls later, all the while Arvato is sending out emails saying "We haven't received your proof of purchase yet", so I know plenty of time has been allotted for them to have received and cataloged my receipt.
It's the same thing everytime I call in:
1)We're sorry
2)What fax number are you using
3)Did you include the cover letter
4)Let me check your information
5)Hold while I verify more information
6)Oh, I'm sorry sir, we still haven't received your proof of purchase   (DUUUUHHHH, NO KIDDING?!?!?)
Try it yourself.  It's a script they're going off of, and there's no room for independent thinking, or a workaround for people like me who should have freaking waited to buy a laptop.
I tried calling HP, got transferred and hung up on about 6 times, all to come down to "what fax number are you faxing it to" and "contact this department" which leads me back to Arvato.
Seriously, HP?  Is this the best you can do with your Vendors in supporting your customers???   

Answer 1

I have also bought a laptop in August and sent in a pdf version of my receipt for my purchase and got set to the accepted status.  I also sent an email to hp's agent handling windows 7 upgrade without any reply.  I didn't figure I'd get a direct reply either but I stated that they should at least update both the FAQ and the contact them page cause saying that they are getting high volume phone calls for 3-4 weeks is bulls***!!!  Last email I got was the POP Accepted with the reference number to track.
Also just sent HP a comment about the upgrade and the timeframe, and added that I am getting second thoughts of purchasing another HP in the next 6-10 months to replace my oldest HP laptop [less than 2 years old] or for the other 2 that I have.  Did not purchase a HP for the netbook I got last month rather an ACER, even thou the HP that was same price had more included.
Had to purchase the family pack windows 7 upgrade for the rest and just incase I have saved the last 64-bit upgrade if I end up needing it for the new HP laptop instead of the netbook after all the garbage with the upgrade program.  I have checked with others around here about their upgrades, and most have had the same results, except the few the have other manufacturer's computers who have had their windows 7 upgrade almost on the same day that Mircosoft issued it, makes one wonder if HP picked that correct company to handle this for them.