Xperia care do you really care?

hello sony,
I am a loyal customer of this brand but this loyalty is not paying off. I bought my xperia ZL because of the design. undoutedly it has the best design of all the xperia phones. recently is saw leacked images of xperia Z3 and i got really dissapointed. please why don't you get it that we hate large bezel...i repeat we(xperia users hate large bezel)! WE WANT SONY TO MAKE PHONES LIKE xperia ZL. small bezel is sexy. please learn from G3. this is frustrating for us. we wait for months and you eventually give us boring large bezel boring design. i won't change my brand but how long you want me to use xperia ZL. i want an improved version of ZL. btw we did not like xperia ZL2(its no near zl). work on it sony u are losing the battle. do something.please have a look at this design i wish you could make something like this and will literally beat samdung and other competitors out(http://gadgetsround.com/wp-content/uploads/2014/04/sony-xperia-z3-concept.jpg)
thankyou

Hi,
I understand that you don't like design of new xperia phones. But I'd like to ask you to DO NOT speak on behalf of all xperia users. I agree with you that Sony should introduce (design) successor of ZL and it would make more sense (from my point of view) to release one Z and one ZL successor a year, if there are two flag ships. But saying it that way makes your serious and legitimate complain (opinion) less serious. I don't want to be offensive. I just want to point out that your opinion is legitimate, but the way you said it is little bit controversial (or not the best possible). :-) :-)
By the way, I'm Sony xperia user and I liked my Arc S and Z and now I like my Z2. :-)

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WORST customer service experience, xperia care Canada

Hello, I have been desperately trying to get my voice heard and report about extremely unprofessional, unethical, and inappropriate customer service provided by Sony Xperia Canada.I bought my Xperia Z2 when I was in Finland last year. I decided to make this purchase because it claimed to be waterproof. I had carefully studied and followed all the necessary precautions while taking photos underwater. Just after a couple of months of use, the phone displayed following problems;Cover of charging port use to fall ofPhone was frequently loosing signals (other phones were functioning properly, same time same place)WIFI and 4G performance was inconsistent (other phones were functioning properly, same time same place)Occasionally phone rebooted itselfFor these reasons, the unit was sent under warranty 3 times between the period of July and December 2014. In January 2015, I came to BC, Canada for study purposes. The phone encountered same problems and was sent 4th time for repair to Sony Xperia Canada. I got the phone back after one month in March 2015. In June 2015, I visited a BC lake and at the bank I dipped the unit under water barely few inches to catch some fish on the camera, within seconds the unit shut itself down. Although all the covers were properly closed but it didn’t even take a minute that water somehow penetrated in the system. I immediately tried to dry and opened the covers and saw a tiny stream of water coming out of the charging dock. I opened all the covers and waited for a couple of days, hoping it will dry. Then I put it to charge and saw the “red light” on, tried to turn it on after few hours of charging but it just vibrated a little but no display. I sent the phone again because it was still under warranty. The phone was sent in the end of June 2015, on 20th of July I got an email from SBE (repairing company), informing me that the cost will be beyond economic repair and if I want the phone back, I must pay $25 diagnostic fee. I told them that I had clearly stated my case to Sony and claimed it to be a defect in manufacturing or in the fixation done back in Feb 2015. SBE suggested I should contact Sony as they wont negotiate anything with me. I thought that Xperia care will contact me because they must have the same info. No word came from them and I finally contacted them on August 4th 2015. They told me, in their system the repair is still “under progress”. I was surprised to find out that they have no communication with the repair company so I informed them about the email that I received from SBE. And the customer service agent was like “oh yeah I see, so it is beyond economic repair and you have to pay $25 to get the phone back”. Absolute genius! This conversation took place on chat server. I requested him to give me a contact number so I can call and talk to somebody who knows. A number was given, I called and again I had to repeat the entire story to another agent as she did not have any clue. I felt like I am banging my head with a wall. Upon me insisting, she put me through to a manager called Alex, yet again I had to play the same film to make him understand what I actually mean. He promised that he will take a look into the matter and will get back to me within 24 hours. This was on 4th of August, today is 6th. Today I received an email from repairing company (SBE) again, they informed me that I have not responded so far and I have 30 days to pay $25 to get the phone back or it will be SBE’s property. Alex never got back to me and evidently he didn’t even bother to care to contact SBE. So I called Sony Xperia “care” again just few minutes ago, another agent picked up the call and I knew I have to tell me the entire story again. All they do is “apologize” or “thanks” but real work never gets done. He told me, Alex is busy on another case and will contact me as soon as possible. It has already been an hour and I really think he will not, because Sony has never contacted me, it was always me. I have lived in 4 different countries; my field is indirectly linked with new technologies and IT business in particular. This is the WORST communication and customer service system that I have ever encountered. I don’t know if there is anybody that I can report it to. But Sony, like its phone competitors, Apple, Samsung, or HTC, sells expensive devices but the level of customer services and after sales services is undeniably inferior.

Thank you for replying. The link you provided, I had used always in my previous queries. It directs me to the same people again, Xperia Care Canada. I haven't got any concrete answer or response from them. And I just dont know how can I approach someone who could actually make some sense so I decided to post it here.

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hi zeefung and anyone else, any interest to go Consumer Council to complain Sony Mobile for this unrepairatble auto reboot / auto turn off case?? https://www.facebook.com/sonymobilehk/posts/10151551299574699?comment_id=25793095&reply_comment_id=25967624&offset=0&total_comments=15&notif_t=feed_comment

Xperia Care phone app, not showing my phone model

Dear All,
Recently I purchased Xperia Z2 from Bangladesh (Local Retailer). IMEI #xxxxxxxx. My phone is showing software Build # 17.1.A.2.55. In Sony Sites, As I found Sony has rolled a firmware on 23/5 for Xperia Z2, I tried to check it from Xperia Care app of my phone. It's strange that When I am trying to find out my phone, I found the phones chart is not showing Xperia Z2.
Can anyone, pls advise why I can't see Xperia Z2 model from my phone's Xperia Care Apps? When I can get the latest firmware update?
Awaiting yours reply.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
What does the app state that your phone model is?
Regarding updates;
You can find the latest available software update information on our product blog.
If want to know more about software roll out process and how it works please see this topic.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Cannot send message to Xperia Care

Hello,
I want to send a message to the Xperia Care team using the web formular.
I give all needed data and agree to the license term.
But, when I click the send button, nothing happens. No error message, just nothing.
I have cookies enabled, Javascript enabled.
I tried the latest Firefox and Chromium browser to no avail.
What is wrong there?
Thanks

Hi sprechblase,
In this case you may want to contact Sony Mobile from within your region directly via phone, they should be able to clarify if they are having any issues with the online form.
http://support.sonymobile.com/global-en/contactUs/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Xperia care - maintenance closed - when it will be back?

As in the subject, I only learnt today that sony xperia care exists, tried to report fault and - here we go, they are closed for maintenance... Are they going to come back before Christmas?
Thank you!

Have you try to contact them through email or live chat?
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia Care app Not allowed posting

Hi support team,
I'm just curious that why Xperia Care app is not provided me to attach a screen shot and etc? Because it is easy to you guys to recognize user's problem.
Thank.
Solved!
Go to Solution.

@RumRai7
If you are on your phone you should be able to scroll down, there will be Full/Mobile > tap on Full > then the input box will have that option, it'll be the 9th option from left to right.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia Care Working ?????

I have filled an return form but I'm unable to valid it , Each time , web site say , that "an error has occured , try again" but i always get the same message .
I'Ve tried using my phone or my computer but same issue ! doesn't work !

Hi,
There was some downtime for Xperia Care yesterday, but it should be up and running now. If you still are unable to proceed, you would do best by following Thommos suggestion by contacting your local support team for further assistance in this matter.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Xperia Care App

Hi all,
Has anyone else having the issue where you can't sign into Xperia Care via your phone?
Whenever i click the sign-in link on the page it loads nothing. This is through the App and through Google Chrome.
It seems as though the mobile site is not setup correctly. Possibly a broken link on the "sign-in"?
Also have the same problem when clicking the "Add comment" link - no response, I thought this would load a sign-in page in order to comment - no luck of course.
Any help appreciated.

Working fine for me - Maybe you need to clear your internet cache on your phone
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Dissapointed by Sony Xperia Care Senayan City Indonesia

I'm fixing my Xperia L but its almost 2 months i have not heard any news about my phone, I try to call there's no one answering it. Should I publish my concern to media?

i am having the same problem, and i was very very dissapionted with sony service center indonesia
heres the detail.
i accidentally crack my sony xperia Z2 back cover, and i realized that this will not cover by the warranty, but still i take it to sony xperia service center located at ITC Roxy Mas because i believe that this is the best solution
14/7/2014 i came to xperia care ITC Roxy Mas and was greeted unfriendly by the customer service. I let her see my phone and let them examine it. I ask how much should i pay, but the customer service just give the price range and cannot guarantee it that will fit the price or not. She said that tonight (which mean 14/7/2014) all the phones on their office will be brought to center office, and they will confirm how much should i pay immediately.
17/7/2014 i call sony xperia call center at +62 21 29357669 because whenever i call the service center that i trust my phone to be repair, they never answer. I was told by the call center that the haven't receive any information about my phone, and will contact me immediately after they receive it.
21/7/2014 i emailed sony contact center because i haven't got the confirmation as they promise
23/7/2014 they replied my email, they were sorry for my inconvinience and said that they have receive my phone data. and i call the service center because they did not contact me, but still no answer
2/8/2014 i call sony contact center (since i can't reach the service center) and they said that in 3 work days i will receive the confirmation.
7/8/2014 they did not fulfill their promise, i did not get any confirmation from sony service center, so i call the contact center again (i still can't contact the srvice center, they wont anser the phone) and the promise me that today no matter what, i'll be receiving the confirmation. i wait untill 9pm, but no call from sony.
8/8/2014 i call the contact center again, and tell them that they dont give mey any confirmation and i also told them that i cant reach the service center, and guess what, the customer service told me to come by my self to service center that i put my phone and ask them about my phone.!!
should i publish it to the media???

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DVD-R media that is single layer has 4.3 GB formatted capacity.
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Message was edited by: a brody

When I open itunes, I have the following message : a more recent version of this app already exists in your itunes library. Do you really want to replace it by the one you move ?

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> Do you apply the standard content - integration
> processes in IR and patterns or do you implement your
> own integration processes?
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> How do you implement the business processes required
> human task and automated
> system task, that is combination of workflow and
> ccBPM?
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http://www.sap.com/platform/netweaver/pdf/BWP_NetWeaver_BPM.pdf
Thanks
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Xperia care do you really care?

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