Dissapointed with Lenovo Customer service expirience (I can't get help with warranty)

Hello to all on forum,
Before week ago I chat with Lenovo Support about my warrantty extension problem and Lenovo guy on chat tell me that I need to contact Lenovo via mail ([email protected]). I write mail and got automated answer that Lenovo will contact me in 24h there pass one week and I still don't get any answer (Case Number is 00930315). I am very dissapointed
Here is copy/paste of mail which I send to Lenovo (with details of my problem):
Dear Lenovo Employers,
At day 04.04.2014 I bought warranty extension to 3 years for my Thinkpad Edge E520 from computers shop www.ventex.hr. Its employers told me that warranty registration process can took one month, now is almost two months pass and my warranty extension still is don't visible at your system (my basic warranty expires in 26 days.
I try to contact Lenovo in my Country on two different emails but I didn't get answer (1. [email protected] 2. [email protected] 3. on number +385 1 6386 462) so I decide to contact you in US and ask you for help.
In attachment I send you pictures of warranty extension bill, notebook bill and picture of notebook SNs
Thank you for your time and understanding
Solved!
Go to Solution.

Dear Veco359,
I believe they will be able to help you. Please let me know what you find out and we can proceed from there if you need further assistance.
Thank you for your patience.
All the best,
Josh Mason
Lenovo Social Media Customer Service
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