Distorted Keyboard

i just bought my new macbook pro couple week ago. and it is really good. but only problem is the distorted keyboard.. the esc bottom is somehow distorted a little bit. i didn't mind before i saw my friend who also bought same mac. i had bad feeling on it... anyone know the policy of exchange? i wanna exchange it even i have to wait for the process.. but i ordered it on Nov 6. and received it by Nov 16. 20 days passed already... please leave me message if u can help me. thx

you've prob missed the DOA period where they'll replace a machine new for old. I'd call apple right away and plead your case. tell them whatever you have to and be polite.. maybe try saying that you were away for a couple of days when the machine was delivered so you've only had the chance to check it and find it was faulty just now. if you land on someone nice at apple you might be in luck.

Similar Messages

  • MBP Distorted Keyboard Key alignment!

    Hi all,
    The more I examine this replacement MBP against my Powerbook G4 the less I'm liking it. The only plus side is the speed and thinness.
    On my current MBP - the keyboard has keys that have wildly varying spaces between the keys as well as slight tilts and rotations; whereas on the Powerbook, even after 2.5 years of use they are almost all still uniform!
    The gap between keys is thin between some keys, and much wider between others! There is also slight tilt and rotation between some keys resulting in a very misaligned look.
    The return key has its left corner slightly elevated and on a tilt towards the upper right corner.
    Aesthetically this is horrible, and once you've noticed it, you can't unnotice it. Whoever is supplying these keyboards to Apple is a really sloppy manufacturer. If precision and alignment speak quality then this keyboard fails miserably. It belongs on a child's toy, and not a 3500 dollar machine.
    Apple's manufacturing standard has dropped considerably.
    I'm so disturbed by this that I'm seriously now considering taking this one back too for a refund.
    I can't say how much disappointment I feel now. The gap between the D and F keys is at least 5 times what is between say the Y and U keys, and the spaces are all over the place.
    There is also some slight tilt and distortion here and there if you look carefully. The tolerances for this keyboard are horribly low.
    Horrible, cheap, nasty.
    Would you return it for this? I think I'm going to.

    Well, I had my MBP sent out for repair they changed the logic board and the thermal unit also the keyboard (Eject key was at an angle). And it also came back with some scratches and also on the left side at the seam where your arm/wrist rest is loose so it squeeks..plus is was dirty.
    Called Apple Care got someone who said they couldn't replace it because it was past 14 days, so I didn't like that answer and then they gave me to a product specialist. He said the they needed a resonable number of attempts to fix it. I ask him what a resonable number was? He couldn't answer. So each time you send it back your without your computer for 10 days. I said just send me a new one. He said he couldn't but if after some undetermined number of returns then he could. So I said just give me a refund. And that he could do. So I'm returning my MBP and going to wait for the second generation of MBPs that don't run so dam hot. Unfortunatley you have to get a little extra firm to have them do anything.
    Oh yeah, he also said if he sent out a new one that it could have the heat problem to. And that the Engineers are working on it but DO NOT have A SOLUTION YET.
    It's a bumer cause I like the computer. They should make it big enought not to have a heat issue and also to fit a dual layer burner for $3K. I don't need the thinnest computer just one that works comfortably on the desk in the lap etc. without excess heat issue, airport issues, and high pitched noises.
    Apple dropped the ball on getting this to market before the bugs were worked out.
    So I will wait, check these disucussion boards from time to time until things are running smoother. Good luck to you and don't cave into these folks trying to tell you the heat is ok or the noise, etc....you paid top $$$ expect the best and don't take any bull**.
    Peace,
    Time for a Margarita.

  • Keyboard abnormality

    I have been using my pro for a while now and i can report all is well, yes the whine is there but i can get over it.
    My main concern is an abnormality with my keyboard in that at the rear left of the keyboard (delete button area) a few keys are not flush with the rest of the keyboard they look like there is somthing pusing them from underneath, it is not just that the keys are higher than the rest its the fact that it looks like there is somthing pusing the keys up from the middle of a copllection of keys, ao this results in the keys being very slightly angled.
    I was just wondering if anyone else had this problem, and if not I will be sending the machine to Apple to get it looked at.

    Yeah, I've had 2 Refurb MacBook Pro's in the last week and half. They both have distorted keyboards. The 2nd one is not as bad but this one also has the Right Speaker distortion problem.
    On the first one it looked a though someone had pushed very hard down with their fists and all the keys on the outside were angled up. The really bad keys were the eject key, the Home-Page-End, Space bar. This one also had other issues (all cosmetic) so I decided to do a replacement.
    The 2nd one seems to run hotter, also has the Home-Page-End key issue where they are sticking up, and the Right Speaker distortion issue.
    So for now I'll be calling Apple in the morning and seeing if any of the Apple Stores in town (3 that I know of) can help me out.

  • Autosampler Distortion Help

    I'm a new MainStage user but a long-time digital recording engineer.  I upgraded to MainStage 3 recently, mainly because I wanted to use the auto sampler feature to sample a favorite upright electric keyboard of mine.  After installing MainStage and setting up midi and audio interfaces I was able to get an external instrument channel set up from the keyboard and it sounded good.  The problem is, when I load up the auto sampler plugin on that channel and try to test-play notes, they come through with some serious phase-type distortion.  I'm not talking a little flanging here, it's more like saw wave synth distorted keyboard instead of the beautiful grand piano sound that I've come to love.  Any ideas on a fix? 
    Here are my specs:
    OS 10.9.5
    Core i7
    ram 32 gig
    solid state hard drives
    tascam us-122L (yeah, I know but it sounds fine on all my other ins and outs for MainStage)
    Axiom 61 midi controller
    synth to be sampled: technics sx-pr700

    An Intel Pentium 4.
    I also noticed that those strange pixels remain uneffected when you do crazy things with the exposure, contrast, brightness, recovery, etc, even though the rest of the image gets altered. It's like they are holes in the images. It's definately a bug.
    Good luck. I'll keep shooting RAW so I won't have that problem (Nikon D70s).
    Steve

  • Problems with the sound in the headphones when you press the keys iphone 5s

    Sound distortion " keyboard clicks " headphones.

    Greetings alexsuperpechen,
    If you are getting distorted sound output through your headphones when you use your iPhone's keyboard, I would suggest that you troubleshoot using the steps in this article - 
    If your headset isn't working - Apple Support
    In particular the first troubleshooting paragraph -
    You can fix most headset issues with a few steps. Try these first:
    Make sure that the headset has a built-in microphone.
    Unplug the headset and clear any debris from the headset jack. Then plug it back in.
    Make sure the headset is plugged in all the way. If you’re using a case, remove it to make sure it’s not getting in the way.
    Check the headset cable, connector, remote, and earbuds for damage. Make sure they’re not blocked or dirty.
    Try using another headset. If the issue happens with the other headset, contact Apple Support for help. If the other headset works, contact the headset manufacturer.
    Try using a different iOS device with your headset. If the issue happens with the other iOS device, contact the headset manufacturer. For Apple headsets, contact Apple support.
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Mouse arrow wakes up distorted (after keyboard firmware update)

    The mouse arrow take a distorted (inch wide double) form after waking up my MacBook Pro. A restart is then a must. This happens immediately after updating the keyboard firmware. I have not checked other functions yet, but cannot rule out other bugs. Your advice is badly needed.

    One thing to check. Go to System Preferences>Universal Access>Mouse and Trackpad and be sure the Cursor Size slider is set to Normal. Sometimes the UA features get turned on somehow. Be sure the zoom is off too.
    Good luck!

  • My mac book pro seems to be distorting (crackling) songs through itunes / any program or site when adjusting volume. (only happens adjusting using keyboard short cut)

    What i've got:
    Mac book pro: 10.6.8 OS X
    What's happening:
    A couple of weeks ago, I was adjusting the volume of an i-tunes song using the apple wireless keyboard. When i adjust it, either up or down, crackling and skipping of the song occurs. Happens to ALL songs on itunes, only happens if I am using my keyboard or mac book controls to change the volume. (does not occur when I adjust using i-tunes volume control). I wanted to see if it was i-tunes or not, but it seems even when adjusting volume of a website song or anything crackling and distortion still occurs!
    This is complete bull poop.
    Let me know if anyone has any ideas, because I am STUMPED.

    Since your issue occurs when using iTunes, post in their forum area.

  • I have purple lines running through keyboard and picture are distorted

    I have purple lines run through the keys on typing pad when I press them as well as distorted pictures . Is this a software or hardware problem?

    Try #2 and #3 in link below. If neither work, you most likely have a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • USB Audio Distortion After 10.4.6 Update

    Have been using an Edirol UA-1D USB/Digital Audio interface with my Pismo for years. Optical connection for audio out to digital 8 track unit. Crystal clear signal. Painless operation. And NO drivers needed.
    Updated from 10.4.5 to .6, and instantly I'm hearing a considerable and disturbing amount of distortion in the audio. It's not volume dependent or overmodulation (comes through even at low input levels). And it comes through iTunes, Reason, LIVE, etc... where it didn't before.
    Since the Edirol unit uses built-in Core Audio, I'm baffled. I know Apple has been endlessly tweaking its OSX USB/Digital audio underpinnings, but I fear this latest tweak has knocked something out of alignment.
    Any suggestions?
    I zapped PRAM, "repaired" permissions, etc. No luck yet.
    Would appreciate any insight.
    Thanks in advance.
    B&W w/G4600 - Pismo   Mac OS X (10.4.6)  

    I have been having similar problems with my (much less fancy) USB speakers, intermittently, since the 10.4.6 update (PowerBook). From another post I made elsewhere:
    I have Altec-Lansing XT1 USB speakers. They're connected to the PowerBook via a USB KVM, to an ADC, to the speakers.
    For the last week or so (it started soon after 10.4.6 upgrade), an odd temporary sound distortion has been occurring. As the original poster mentioned, it sounds for the life of me as if the speakers are blown.
    For anywhere from a few moments (several seconds) or longer, the sound output will become distorted in this way. Then, often of its own accord, things will go back to normal. If I want to get them back to normal more quickly, I can mute and unmute (I use a Logitech keyboard with a mute button, or sometimes I hit the Griffin Powermate which defaults to mute, and occasionally I even hit the sound control on the menu bar). When it's unmuted, it comes back undistorted.
    Hence, this phenomenon seems to me to likely be software-related.
    I almost always use the PowerBook closed and hooked up to an ACD. Lest you think this is particular to this set up: I have another identical ACD & speakers at the office (indeed, even the same keyboard), with the main difference being the lack of the USB KVM switch being left out. The problem happens there as well.
    I welcome any thoughts.
    Thanks,
    Doug

  • I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

    I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
    Here is what the etrecheck results are:
    Problem description:
    slow at start up, screen is distorted while logging in, it is fine after
    EtreCheck version: 2.1.8 (121)
    Report generated April 5, 2015 at 9:42:01 AM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 297
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:7:0
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
        [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
        [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
    Startup Items: ℹ️
        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.ucupdate.plist
        [failed]    com.apple.watchdogd.plist [Click for details]
    Launch Agents: ℹ️
        [not loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
        [not loaded]    com.logmein.logmeingui.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    Launch Daemons: ℹ️
        [not loaded]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.google.keystone.daemon.plist [Click for support]
        [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
        [not loaded]    com.logmein.logmeinserver.plist [Click for support]
        [not loaded]    com.logmein.raupdate.plist [Click for support]
        [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [not loaded]    com.adobe.ARM.[...].plist [Click for support]
        [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
        HPEventHandler    Application  (/Library/Printers/hp/hpio/HPEventHandler.app)
    Internet Plug-ins: ℹ️
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        LogMeInSafari64: Version: 1.0.660 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeIn: Version: 1.0.660 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeInSafari32: Version: 1.0.660 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        AdobePDFViewer: Version: 10.0.1 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.7
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             7%    ocspd
             4%    WindowServer
             1%    kextd
             0%    ps
             0%    securityd
    Top Processes by Memory: ℹ️
        137 MB    Microsoft Word
        120 MB    Safari
        86 MB    ocspd
        82 MB    CalendarAgent
        77 MB    WindowServer
    Virtual Memory Information: ℹ️
        310 MB    Free RAM
        1.89 GB    Active RAM
        1.55 GB    Inactive RAM
        544 MB    Wired RAM
        1.13 GB    Page-ins
        8 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 5, 2015, 09:32:47 AM    Self test - passed
        Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
        Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
        Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • MacBook Pro "15 2011 model has started crashing. Symptoms: screen distortion/images fragmenting/blue screening. Help!

    Hi everyone!
    I currently own a Macbook Pro '15, 4gb that was purchased in early 2011 running Snow Leopard (my version is currently 10.6.8). For under the past 3 year it has been heavily reliable, and I have not ran in to any software, or hardware issues. However, over the past 3 or so months I have been having issues.
    During May 2014 through to present date I have started experiencing screen glitches. It first began with image distortion, causing the whole system to crash, which would mean I would have to turn it off and reboot the system. Later this turned into a series of screen blurring (consisting of images fragmenting all over the place) and then finally followed with 2 weeks of blue screening on start up, meaning that I could not get into my log user unless I entered safe mode. I should also mention that I have no third party issues.
    After doing some considerable research on apple forums I did what had to be done. In the last two weeks I have wiped my MacBook Pro, re-installed the OS and considered that it was now a process of elimination. For the first week the software seemed to been running smoothly, I wasn't having any failings until I hit the second week – of course, the glitches began all over again and I faced two in the space of a half hour (first my screen split into two during listening to music on spotify with no other applications open in the background, shortly after rebooting I faced a much worse case of my Mac completely dark blue screening with white lines.)
    Now, once again, it only works 'well' on safe mode. I did a check in both modes. Left my computer idle with no programmes running for a half hour and the same thing happened with the screen, went black for a moment, moved the mouse and I received a fragmented screen again. I'm completely fed up at this point, considering I have the bare minimal amount on my Mac, I honestly can't fathom how it's come to this.
    Now considering my model is not even three years old at this stage you can fully understand my frustration since I heavily rely on my laptop for educational purposes, which is making it very difficult to be able to concentrate on any of my studies. If anything, it is causing a great deal of stress. With my product being out of warranty I don't have an obscene amount of money to pay for a new one. When I already paid roughly £1,699 for the product in the first place.
    The worst thing is, I've even done a EtreCheck, this was yesterday (the most recent/last time it was in use)
    Hardware Information:
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2 GHz Intel Core i7 CPU: 4 cores
      4 GB RAM
    Video Information:
      AMD Radeon HD 6490M - VRAM: 256 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
      Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:17:11
    Disk Information:
      Hitachi HTS545050B9A302 disk0 : (465.76 GB)
      - (disk0s1) <not mounted>: 200 MB
      Macintosh HD (disk0s2) / [Startup]: 465.44 GB (152.43 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information:
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
      Apple, Inc. MacBook Pro
    Launch Daemons:
      [not loaded] com.adobe.fpsaud.plist Support
      [not loaded] com.adobe.SwitchBoard.plist Support
      [not loaded] com.microsoft.office.licensing.helper.plist Support
      [not loaded] org.eyebeam.SelfControl.plist Support
    Launch Agents:
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [not loaded] com.hp.messagecenter.launcher.plist Support
    User Launch Agents:
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [not loaded] com.google.keystone.agent.plist Support
      [not loaded] com.spotify.webhelper.plist Support
    User Login Items:
      GrowlHelperApp
      iTunesHelper
    Internet Plug-ins:
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.6.6
      Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
      SharePointBrowserPlugin: Version: 14.1.0 Support
      OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 Support
      Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions:
      Missing e: Version: 2.14.3
    iTunes Plug-ins:
      Quartz Composer Visualizer: Version: 1.2
    User Internet Plug-ins:
      Picasa: Version: 1.0 - SDK 10.4 Support
    3rd Party Preference Panes:
      Flash Player  Support
      Growl  Support
    Top Processes by CPU:
          6% WindowServer
          1% fontd
          0% soffice
          0% coreservicesd
          0% usbmuxd
    Top Processes by Memory:
      344 MB WebProcess
      143 MB Safari
      135 MB soffice
      53 MB iCal
      45 MB WindowServer
    Virtual Memory Information:
      1001 MB Free RAM
      584 MB Active RAM
      381 MB Inactive RAM
      2.07 GB Wired RAM
      239 MB Page-ins
      0 B Page-outs
    I've had a look to book an appointment at the Genius Bar, but would you believe it, there are no available appointments at my local store! I really would appreciate if anyone could offer any assistance in how to lodge a formal complaint? My days rely on being able to do my work, so whilst I have tried to book a reservation I am at a loss, and pretty much screwed having a Mac that I clearly cannot use functionally.
    If anyone can provide any help, I'd be absolutely most grateful!

    I have done what you suggested. However, I have to disagree with you about the 'third party' comment. Although those minor issues were on there which I picked up on shortly afterwards, they were easily removed. It hasn't CHANGED the symptoms I described about my mac. Both items are removed (growl only tends to make your mac 'lag' and that's not the problem I'm having)
    I am still having all the above issues, regardless of my mac being fully minus third party items. This mac hasn't had any heavy use, or had many applications installed on it ect, there is really no reason for it to be failing. I'd understand if it was old, but it's literally only just passed being 3 years old.
    If you can provide any more help that would be appreciated, thank you!

  • Mac Mini won't boot, distorted startup chime, gray screen

    Hi all --
    I've seen similar posts (http://discussions.apple.com/thread.jspa?messageID=12170891&#12170891) but thought I'd start a new one, mainly because I haven't heard anyone mention the startup chime.
    I woke up my 2007 stock Mac Mini Friday morning and the cursor was frozen. Unplugged and replugged the mouse to no avail. Couldn't force quit, so I had to power down. Restarted with a badly distored startup chime (not "speaker breakup" from excessive volume, just distortion, and some "stuttering") and a gray screen that didn't go away. Restarted many, many times. Inserted Snow Leopard DVD to run Disc Utility but it wasn't recognized -- just a gray screen. Tried resetting the PMU and SMC with no results. Tried booting into single-user mode (with a wired USB keyboard) to eject the DVD, but no luck. Tried open firmware, but nothing. Once in an while I would get the Apple icon and a spinning progress bar that never went away.
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