Do you think a MicroFilter will help when fitted t...

Question

Our broadband has been getting slower since the engineers replaced a pole 30 feet down the road and had all the cables disconnected and on the floor.
I emailed BT via the contact us on Broadband speed.
I explained it has gradullly got worse and that we are down in speed by over 25%.
Our normal good rate (for round here anyway) is 2.2meg down 0.5 meg up.
The Hub connects at 2.8 down on a good day hence our 2.2, never know why hub can connect at that but we get lower.
Anyway the responce i got was as follows:
**Edited**
Seemed a bit weired to em as we have a Type 5: SSFP Infinity Master socket which has no requirement for Microfilters, which is what I said in my reply.
"Not sure if sending a new micro filter will do anything, as the router is connected directly to the main socket which incorporates the filter I think.
It was fitted by the engineer called out when the line went flaky a while ago, it is a Type 5: SSFP Infinity
No other phones connected to extensions, need a micro filter either using this type of Main socket.
If you are sending a new socket faceplate incorporating the filter?? maybe that will work.
His responce
**Edited**
I do not think this will achieve anything, I know the call center Helpdesk are not engineers and only follow a flowchart but you would expect it to show them microfilters are not even used with this type of socket.
We have filters to try in any case if a Moderator/Engineer expert could shed some light on this.
It is high time BT bit the bullet and had UK call Center Helpdesks with people who know what the hell they are doing.
Deyrick

Answer 1

No problem adding info although further diagnostics on the speedtest has not worked for months.
As original was edited
Basically answer that came back was, the line and hub had been tested and found good and they reckoned it was the Microfilter between the socket and the Hub, considering with the Type 5: SSFP Infinity master socket you do not use filters I thought it strange.
Which is what i said in reply, their reply said having looked at it, they would still send Micro Filter and it will cure the issue for good.
Some hope.
Last time we had issues they supposedly checked the line out remotly and found nothing.
Funny thing we called out an enginner  and he traced it to dodgy wire in the Cabinet.
So have not much faith in the helpdesks remote tracing of anything.
12/05/2014 09:03
Connection Information
Line state:
Connected
Connection time:
0 days, 02:47:45
Downstream:
2.688 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.1 dB / 20.0 dB
Line attenuation (Down/Up):
49.6 dB / 29.0 dB
Output power (Down/Up):
19.0 dBm / 11.9 dBm
FEC Events (Down/Up):
280 / 0
CRC Events (Down/Up):
16 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
25 / 0
Error Seconds (Local/Remote):
48 / 17
download 1.71 upload 0.37 ping 46.88
The further Diagnostics will not run just comes up with error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
It has not run the Further Diagnostics for months now and it does not run for loads of other people either from threads i ahve read. Needs fixing.