Document Explorer file links are opening HDA files??

Question

WLS 10.3.5
WC 11.1.1.5
UCM 11.1.1.5
RedHat 5.8
Hello. We are having a problem with documents (pdf, excel, doc, etc.) such that when you click on a document link within the "Document Explorer" taskflow it opens in a new tab but an HDA file is shown. Example:
<?hda version="11gR1-11.1.1.5.0-idcprod1-110413T184243" jcharset=UTF8 encoding=utf-8?>
@Properties LocalData
dUser=bmandler\@jonesfixture.com
ClientEncoding=UTF-8
blFieldTypes=xArea text,xLevel text,xWebsiteObjectType text,xWCPageId bigtext,xVideoRenditions text,xSubTypeLv2 text,xProjectNumber text,xDontShowInListsForWebsites memo,xSubTypeLv1 text,xTemplateType text,xWebFlag text,xRegionDefinition text,xClbraUserList memo,xSubProjectName text,xStorageRule text,dOutDate date,xExternalDataSet bigtext,xWebsites memo,xProjectName text,xForceFolderSecurity text,xWebsiteSection bigtext,xPartitionId text,xMortensonApplication text,dInDate date,xReadOnly text,xClbraRoleList memo,xWCTags text,xMortensonContentType text,xDiscipline text,xProjectPhase text,xMortLongText1 bigtext,dMessage message,xInhibitUpdate text,xWCWorkflowAssignment text,dCreateDate date,xHidden text,xClbraAliasList memo,dReleaseDate date,StatusMessage message,xPackagedConversions text,xCollectionID int,xDamConversionType text,xBuilding text,xVersion text,xWCWorkflowApproverUserList memo,xIdcProfile text,xComments memo
StatusMessage=Unable to download '(null)'. The content item 'null' is no longer in the system.
SctSequence=1304764
blDateFormat=yyyy-MM-dd HH:mm:ssZ!tUTC!mAM,PM
StatusCode=-16
dID=null
UserTimeZone=UTC
UserDateFormat=iso8601
NoHttpHeaders=0
Rendition=Web Collab/projectname123/Project Meetings/Subcontractor/Meeting Minutes
SctParentSequence=1304764
IdcService=GET_FILE
IsJava=1
@endThe problem occurs for files that are processed by an Archive job -> export and import. We have used this archive several times in the past few weeks with no problems. All of the sudden today we are seeing issues. No config changes or anything else have been made to the servers or app.
Here are the settings of that archive:
Export Data*
Export options -
-Replace Existing Export Files: Yes
-Copy Web Content: Yes
-Export Table Only: No
Import Options:
-Override Action:Insert Revision
-Import Valid Only:No
-Translate Date:No
Export Query:
Account is: <account number for the spaces' UCM folders & files>
Query Options:
Allow Export of Published Revisions (yes)
Latest Revisions (yes)
(all other settings unchecked)
Import Maps*
All - Role Access List - <$strReplace(strLower(xClbraRoleList),"radissonblumoa_","radissonblumoa_")$>
Replication (NOT USING THIS)*
Transfer To (NOT USING THIS)*
When we check in an updated version of any of these documents into UCM the problem is fixed for that file only. If we then delete that new revision the problem reappears. At this point we are really not confident in using this Archive for anything because we have proven through multiple tests that archiving documents causes this problem. We are hesitant to use Archiver tool at all right now because of this, but again more so just wondering if any of our settings could have caused this?
Any advice much appreciated. We have been working on this since 8am and will be here until it is resolved. We have an escalated SR on it but no progress in the past few hours.
Is there an easy way to force all files to create new revision? This would solve the problem temporarily so that we can go home and work on this tomorrow.
Cheers,
S
Edited by: SethBW on Mar 25, 2012 10:08 PM
Edited by: SethBW on Mar 25, 2012 10:10 PM

Answer 1

Hi ,
Collections table gets added usually when we create the archiver collection from Folder Structure Archive . This is used to move Folders and it's contents from 1 server to the other .
Not sure how all the archive collections have got added with this table , but it seems there is something that has changed on the archiver because of which this issue is showing up . Now the issue with 1 file was resolved in this manner :
1. Did a Update from Content Information Page - Submit (without any changes) and then did archiver run for that file again .
2. On the archiver side had changed the settings to :
Allow Published contents
All Revisions (earlier this was Latest revisions only)
Not sure if the same above settings / steps was done while doing the resubmit through archiver .
Based on the above steps had done a simple export - delete - import (Note : Did not do the Content Information - Update - Submit action) but that still showed the issue , it seems this was the step done afterwards which resulted in the issue showing up again .
But having said that it seems a pretty strange issue as in I am still trying to figure out why the webcenter spaces access is showing the HDA file (indicating the file is not in the ucm system) .
Thanks
Srinath