Document Search in BoB shop fails

Dear ISA Guru's,
The document search in Business-On-Behalf Webshop does not give me any results. It works fine for the direct webshop. I am using ISA 5.0 SP 11 with Ecommerce 6.0 as back end. Appreciate your hlep here.
Thanks!
Surya.

Hello,
Have you setup the Partner Index updation on the ECC system for the partner function you are using for the RESELLER functionality?
Suppose you have YR as the partner funcn for the RESELLER (which you also specify in XCM for BOB scenario) you will need to add that to the partner indexing in SAP.
Path in IMG: SPRO>Sales and Distribution>Sales>Lists>Set Updating of Partner Index
After this, all new documents that are created in BOB scenario will be available in search.
Pradeep

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BOB shop XCM and shop admin settings document

Hi
We need to configure the BOB shop. I know that XCM settings link for b2b and BOB is same.
https://<server>:<port>/b2b/admin/xcm/init.do
In shop admin, we create shop for b2b business scenario: http://server.domain:port/shopadmin/shopadmin/init.do
Kindly share any help document or SAP note for XCM configuring of BOB shop for CRM system. Also kindly share what link can be used to access the BOB shop, as we have below link for
https://<server>:<port>/b2b/b2b/init.do
Also i have one doubt, on one XCM Url, can we maintain xcm settings for both B2B and BOB?
we have a requirement of creating 4 web shops. 2 B2B and 2BOB. Do we have to maintain different server and port for each webshop?
Kindly help!
Thanks!

we have a requirement of creating 4 web shops. 2 B2B and 2BOB. Do we have to maintain different server and port for each webshop?
Maintain a scenario each for b2b and bob. Then maintain the appropriate shops - 4 of them. Be sure that the shop basetype are appropriately chosen.
With one custom application (my_b2b) you can execute all the four different combinations with the URL parameters - scenario.xcm and shop
1) <server>:host/my_b2b/init.do?scenario.xcm=my_b2b&shop=b2bshop1
2) <server>:host/my_b2b/init.do?scenario.xcm=my_b2b&shop=b2bshop2
3) <server>:host/my_b2b/init.do?scenario.xcm=my_bob&shop=bobshop1
4) <server>:host/my_b2b/init.do?scenario.xcm=my_bob&shop=bobshop2
You can work diligently with your systems group to create URL / reverse proxies / forwards for the external customers so that they don't explicitly give the URL parameters.

Document Search - ship to address search help

All,
We are extended classic scenario (7.01 SP 10).
When we go to Document Search - for Purchase Orders and we pick Ship To Address - it provides us with a list of all the ship to addresses - instead of allowing us to enter some selection criteria. When I click on Product Category it allows us to enter search criteria as you can see from the print screen below. For Ship To Address - it provides the list of all plants instead of a pop-up box to narrow down the search. How do we get a search help for the Ship To Address?
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Sandra

Hello Sandra,
i do not understand your issue.
In SRM standard, for SC or PO, search-help is available to look for delivery address
Shopping Cart:
Purchase Order:
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It is BBP_BUPA_CLL_PARTNER for PO and BBP_ADDR_BUPA_SHIPTO for SC.
Regards.
Laurent.

Filter for Generic document Search

Hi experts ,
i need a filter in the generic document search of by B2B internet sales shop. The user should be only allowed to find documents starting with "xy" in the reference numbers. I know that I simply have to edit the generic-searchbackend.xml, but how?
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Mirko

Hi,
please check the Development and Extension Guide, page 101 and following. This explains how the xml document is built up in more detail.
[http://service.sap.com/~sapidb/011000358700000469462006E/SAP_ISA50_DevAndExtGuide.pdf]
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Dominik

Documents Search

Hi,
I configured EP with TREX6.0, but I could not able search document through TREX document search function.
I done the following configuration steps:
I configured a File Repository, I am able to access files through document iView.
I created an index and assign the file repository to the index.
I configured the TREX client in J2EE TREX Service.
somehow when I search the documents, it does not get any documents, it is just giving message "No match have been found"
Can anybody tell me where I am missing.
Thanks in advance
Srinivas Sandaka

Hi Srinivas,
could you please go to "System Administration -> System Configuration -> Knowledge Management -> Index Administration" and do a "Reindex" of your created index? Than you should check if there is a problem crawling the documents or indexing the documents:
1. Go to "System Administration -> Monitoring -> Knowledge Management -> Crawler Monitor". After less than one minute you should see how many documents were found and "Delivered" by the crawling process (Show Last Hour)
2. Got to "System Administration -> Monitoring -> Knowledge Management -> TREX Monitor -> Display Queues" and check the status of your documents. They should be on "To Be Transmitted". Go to -> "Change Queue Status" mark your index and press "Flush". Check again "Display Queues" and your documents should be on "OK".
Now the search should find the documents. If you documents are on "Preparation Failed" or "Synchronization Failed" you should check -> "Display Queue Entries" and see the "Return Message".
Hope this helps,
Robert

IC Webclient: document search not showing documents for contacts

Hi,
I am working with SAP CRM 4.0, SP7.
I have created an account(a001) with three contacts(c001, c002, c003). I have attached a document(d001) to account a001 and two documents(d002, d003) to contact c001.
Now when I open the IC-Web client UI and go to 'Identify Account' and enter a001 in the Account ID and do a search account, I see three contacts(c001, c002, c003) in the result list of account. When I click in the contact(c001) and go to 'Document Search', it shows only documents attached to a001 and there is no way I can see the documents attached to c001.
Can anyone please let me know, how do I see the documents attached to contact c001 in this case?
Please note that if I enter c001 in the Account ID of 'Identify Account' and then go to 'Document Search', then it shows me the documents d002 and d003. But, I want to see the contacts documents entering from accounts.
Thanks in advance,
Kunal

Hello Hari,
Sorry for the delayed Response, will check this BADI and if it helps then I will update this thread
Thanks
Chandu

Belonging To Search Criteria in Document Search

Hi,
I have been trying to find an explanation of the search terms "Me", "My Team", "My Group", "My Company" and "My Responsibilty Group" that are available within the document search.
Having investigated the search results that are returned I cannot work out the logic. If anyone can assist, then points will be awarded. Many thanks,
Jon

Hi,
GO to SPRO->Customer Relationship Management->>>Customer Relationship Management>Application Element->Search Group>Define Search Criteria Selection/Define Search Variant Selection
Groups of different search criteria can be provided in the advanced search. In Account Management for example, you can search for customers according to address fields or corresponding contact partners. The required search fields are always determined from the selection of two dropdown boxes. These are the search fields By-Shuffler and Show-Shuffler.
You define the selection options for the search criteria selection. This search field is in the advanced search of the People-Centric UI. You define requested data for the selection, that is a specific field group with the selection. You can group the search criteria that you have specified under Search Group Structure. They are listed in a dropdown box.
Activities
1. Select New Entries.
2. Enter a user-defined identifier for the search criteria in the By-Shuffler column.
3. Enter a description for the search criteria in the Description column.
reward points if helps
Regards
Kushal

I am trying to convert a Microsoft Publisher Document to PDF but it fails every time although the reason is not clear. Any ideas?

I am trying to convert a Microsoft Publisher Document to PDF but it fails every time although the reason is not clear. Anyone else had problems like this and how do I solve it? Thanks. Ray

Hi raythree,
I'm sorry that your PDF conversion is working. Can you please tell me if you're getting a specific error message? Knowing that can help pinpoint the cause of the conversion failure. However, here are a couple of things that you could try:
Clear your browser cache (steps to do this vary by browser).
If you're using a work computer, check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the Internet.
Try another web browser. A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/.
Also, note that there is a 100MB file size limit, so if your publisher file is larger than that, it won't upload to ExportPDF.
I hope this helps. But let us know if you need further assistance.
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Sara

Document search, search for documents and letters

CRM 5.0 - ICWC
In a serviceticket in the business context there are a few files, documents, emails and letters.
Documents -> uploaded manualy
Emails -> created after reply or new email
Letter -> Created by merge-documents
In the menu 'Document Search' you can search for all attached documents which belongs to the serviceticket. However, only the document types are found.
Anyone some tips how to add the option to find the letter documents?

Hi Adil,
#1. Per my knowledge, anonymous access cannot be granted at item level.
If we need to allow anonymous access to items or documents in the lists or libraries, the anonymous access should be granted at list/library level.
#2. To exclude the list items and documents from libraries, I recommend to create search scope to exclude those contents.
Remember to select Exclude as the Behavior in the search scope.
More information about search scopes for your references:
https://technet.microsoft.com/en-us/library/gg185660(v=office.14).aspx
http://www.bentedder.com/create-a-search-scope-for-a-sharepoint-2010-list-or-library/
Best regards.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Document Search

Hi,
Can anybody help me out whether is this possible to limit view only to last Document revision in Document search.?

Hi Deepak
The standard SAP functionality will give u all the versions for documents you create in DMS.
Need to do some enhancements to get the latest version.
Regards
Praveen

Document Search - External Repositories

Hi Folks,
Has anyone of you worked on integrating the content of external repositories in Document Search within CIC ? Would really appreciate if you could share your experience doing the same.
Here are the details of what I am trying to achieve:
Background:
We are on CRM 2007 and Implementing Customer Interaction Center (CIC).
ECC 6.0, Enterprise Portal (EP) 7.0.
TREX 7.0. We use a single TREX System for both CRM and Enterprise Portal (EP).
We do not have SAP Content Server, Enterprise Search and not in scope for the CIC Project.
As part of CIC, One of the Key Tools we are trying to implement is the Document Search. We have repositories on the CRM System and External to CRM.
For the Document Stored on CRM we will be using KPro (Tcode SKPR07) and Indexing on TREX to be searched through CIC Document Search. This is available Standard, out of the Box.
For External Repositories ( i.e. Portal KM Documents , Documents on Intranet Windows System ) we donu2019t have a Standard design in CRM to Integrate them into the CIC Document Search using TREX.
Any insight for implement Integration of External Repositories into CIC Document Search would be really helpful.
Regards,
Sumit B

Hi Guest,
I am quite sure that if you use an external document repository you can only use the features provided by the external repository. If the external repository provides document versioning and the repository manager used to integrate the repository in the KM repository framework does implement the functionality then you may be able to use document versioning.Otherwise, not.
Hope I could help!
Best regards,
Martin

Document Search - how to add new document with link to ALL

CRM 5.0, can easily add documents in the ICWC under the Document Search or gui t-code CRM_KW but the linkage is to me. How can I change or create the link to to "ALL" so all users can find them in the search.

Hi Glenn,
Just to clarify for other readers, I assume you are referring to the document search functionality in the Interaction Center that uses Content Management to search for documents and link them to the current business transaction, the current account (business partner) or the current agent/user?
I am not aware of any out of the box method for linking a document to all CRM users or agents. But if you want to have a look around at the code, I think the class and methods you might want to start with class CL_CRM_IC_CUCOCM_IMPL method REGISTER_*.
Maybe someone else has an idea how to link multiple users/agents (e.g. all users belonging to a particular org unit or profile) at once, instead of only linking the current user/agent?
Warm regards,
John

Document search and knowledge search

Hi All,
I have seen two work centres on interaction center:
document search and knowledge serach.
what is the difference between the two.
how can we configure the same.
please provide some docs.
Thanks,
Priya

Hello Priya,
Knowledge Search is used to search for solutions to problems using the Software Agent Framework (SAF) to search against the Solution Database (SDB) or other knowledge repositories that you configure (such as Case Management or Service Tickets).
The Document Search is for searching for related documents that might be linked to the confirmed account using Content Management.
You can find detailed information and configuration instructions in the online help.
Warm regards,
John

Document search error in webshop(Error in authorization check: user unknow)

Hi All
actually we have implemented the document search functionality in webshop to access all the documents in webshop who have created order in the webshop.
actually when i am logging into the portal with userid "skumar" after that there was role called "Document Search" when i click that document search role then the document search will be opened, based on the selections in the selection criteria then the documents will be displayed generally.
actually come to my error when i select in the selection criteria "order acknowledgement" and i select the one more column called "period" after that i click the search button then i am getting the error as follows.
Error in authorization check: user unknown.
Can you please help me where to check the authorizations in the system for accessing the documents.
Regards
Sunil

Hi Sunil generally this kind of error will occur when you choose acknoledgement
for Future Periods,eventhough input is past date if the same problem occurs you should check for Su05 Internet USer authoriasations
Reward if helpful
Venkat

Document Search Settings

Hi ,
we have a internal Document search in development which is working fine,
It was working fine in Quality as well ....and in production it was not working for
some reason which we came to know some days back...before that we copied
production into Quality...now the document search is not working there as well..
its purely becuase of configuration....can some tell me...where all this
configurations settings are done for connection to CRM "JCO"...
waiting for ur reply...
regards
moyeen

Can you please try,
1. Transaction SPROXY for proxy generation
2. Transaction SM59 for RFC connection
Regards,
Nitin

Document Search in BoB shop fails

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