Documents slow to open

We are having issues with documents taking too long to open using SharePoint 2010. Has anyone else seen this?
dfrancis

How slow?
Is it consistent, is it user specific, is it slower or faster through any different method?
Give us an example of opening a file that's slow, including how long it takes, what the file is and how fast you'd expect it to be.

Similar Messages

Office documents slow to open when on non-domain LAN.

Our notebooks are all connected to our domain. When you open an MS Office document (Word, Excel, etc..), while in our domain, they open fast. They open fine on network shares and on the desktop.
When you are out of our domain, and try to open documents on your desktop, they open fast.
When you are out of our domain and connect to a wireless network (at home for instance) and try to open documents from your desktop, it is very slow.
When you connect to our domain from that wireless using VPN, the documents on your desktop open fast again.
It is just slow when you are out of the domain (no VPN connection) and on a network.

I agree that the problem is due to non existent printers and perhaps network file shares. Our users have 5 network shares mounted and at least 3 networked printes connected.
The printers show up as offline when outside of the domain and the shares show up as disconnected. When our notebook users are outside of the office and not connected to a network, documents open fast. The slowdown comes when our users are on a non-domain
network and when they are not VPN'd into our domain. For some reason MS Word and Excell checks for access to every printer and maybe file share when a network connection is present.
One of the things that we’ve done in the past is to create a little batch script that disconnects the networked drives for everyone. We could add the disconnection of printers
too, but that’s going to be too cumbersome for most of our users, because they will have to disconnect the drives and printers when they are out of the domain and not VPN’d in. Connect drives and printers when they are out of the domain and VPn’s in. Connect
printers when they are back in the office (drives are automatically connected via login script).
Now as for your suggestions.
#2 - Setting the last printer used for each application to a local one means that they will have to remember to do that whenever they take documents outside of the office. That’s
not good. I’ll get a lot of complaints if they have to do this for Office apps only. They don’t need to do this for any other application. They just drop those files on their desktop and they’ll open regardless of the network or printer status. I'll try setting
the default printer to the XPS Document writer or another local printer and see it that helps.
#3 – Removing all the prefetch files from c:\windows\prefetch folder is not an option. This folder can be accessed only by administrators. My users are not administrators, so
that is not an option.
Ideally, what I would like to do is to stop MS Office apps from checking network access when it opens. It seems to be able to do that when there is no network connection. I think
it should only check network access when there is a link to a network location inside the document.
Wolfgang

Pages on my iPad3 has become very slow to open documents after upgrading to ios7. I've clicked on a folder 5 minutes ago and am still waiting. The work-around seems to be to force-close it, but I've needed to do this many times in the last few days.

Pages on my iPad3 has become very slow to open documents after upgrading to ios7.
I posted on here about this a few weeks back and someone suggested force-closing Pages -- and that does indeed enable me to open things -- but I have had to force-close many times in the last 24 hours, which is worrying. Are there any other suggestions?
I am sometimes also finding that, when I have been writing something and then click on "documents" the screen goes blank, there is a wait of around a minute and then the same document is re-displayed, before clicking "documents" again lets me look at other documents -- which is a pain if I am trying to move between documents repeatedly. Again, words of wisdom on this would be great.
Pages under iOS6 opened quickly, and there was an immediate loss of performance when I upgraded. I am finding this very frustrating because I don't feel that the new Pages has added to the facilities I was using, but a slowness to open documents is frustrating.
Thanks
Mark

Pages on my iPad3 has become very slow to open documents after upgrading to ios7.
I posted on here about this a few weeks back and someone suggested force-closing Pages -- and that does indeed enable me to open things -- but I have had to force-close many times in the last 24 hours, which is worrying. Are there any other suggestions?
I am sometimes also finding that, when I have been writing something and then click on "documents" the screen goes blank, there is a wait of around a minute and then the same document is re-displayed, before clicking "documents" again lets me look at other documents -- which is a pain if I am trying to move between documents repeatedly. Again, words of wisdom on this would be great.
Pages under iOS6 opened quickly, and there was an immediate loss of performance when I upgraded. I am finding this very frustrating because I don't feel that the new Pages has added to the facilities I was using, but a slowness to open documents is frustrating.
Thanks
Mark

A Pages document will not open. Others do, but are slow. Need this document!

A Pages document will not open and there is a screen annoucement it will not open. Other Pages documents do open, but are slow. The one that will not open now was also very slow. My last visit to the Apple store the Genius Bar said I needed a new HD. Is this the final straw and it's time to take it in and let them replace it? Under warrently.

Do we know what document won't open?
Do we also know what version of Pages you are talking about, on what MacBook Pro?
Something tells me you are not using Mac OSX (10.7), the only thing you have noted.
If your Mac is running slow, the usual reason is your hard drive is too full. OSX likes 10-15% free space.
Peter

CS4 very slow to open documents + slow in general

Ever since our design studio upgraded to InDesign CS4, some of our machines are now VERY slow to open documents (it takes documents approx. 7–13 times longer to open). Also, just using InDesign seems much slower than CS3 (like dragging things, typing, etc.).
The funny thing is this problem only seems to affect our designers who have PowerPC G5 Macs — not the ones with Intel Macs. I realise CS4 will be optimised for Intel machines, but surely it shouldn't be this much slower on G5s?
Anyone have any idea what the problem might be?
Lee

Sorry, I really should have given more specs.
All our machines use Leopard (OS v10.5.8)
Other specs:
Machines with the problem:
1.8GHz PowerPC G5
3 or 4 GB RAM
Geforce FX 5200
Machines that don't have the problem:
2 x 2GHz Dual core Intel Xeon
5 GB RAM
Geforce 7300 GT
I don't think this problem can simply be put down to speed/processor power, because I can open documents fine if I use CS3 (which is still installed) and it takes about 8 seconds. Then I try opening the same document in CS4 and it takes about 2 minutes to open. Documents have never taken this long to open before for us, and InDesign also seems slower to use than before (not excessively slower, but noticably slower).

Word 2013 slow to open documents from SharePoint 2013

Hi all,
Word 2013 running on a Windows 8.1 client is take 2 or more minutes to open a document from SharePoint 2013. Excel takes less then 10 seconds from the same site in SharePoint.
I have remove all proxy configuration from IE, clear the Auto Detect Settings. Added the URL's to the intranet zone and disabled all IE addons. I have also performed a reset on IE, reinstall of Office and tried a number of workstations. All have the same
issue. The document just take forever to open.
Checking with Fiddler, I can see 3 requests hit the SharePoint server then nothing... after a few minutes the document opens.
Any ideas?
Cheers
Craig

Hi Craig,
For troubleshooting your issue, please take steps as below:
1.Open IE, go to "Tools > Internet Options > Connections > Lan Settings" and uncheck "Auto Detect Proxy".
2.From the File tab in Word application, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration.
3.Edit the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.
Also please have a look at the article:
https://msdn.microsoft.com/en-us/library/office/jj230106.aspx?f=255&MSPPError=-2147217396
Reference:
http://sharepoint.stackexchange.com/questions/19390/what-is-slowing-the-opening-of-office-documents/9203
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-products-slow-to-open/baf311b0-6a47-498b-9836-39e0c8b94c46?page=1
Best Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Pages 09 slow to open documents on iPhone 4

Hi
I've got iWork on my iPhone 4 and my iPad 2, as well as iWork 09 on Mountain Lion. I notice when I open a pages file on my iPhone, after it's been created on Mountain Lion and synced with iCloud, it is slow to load. This is after it gives a message about it looking different on iOS compared to my Mac. It then asks me if I want use "Open Copy" instead.
Is the slowness of opening the document due to some conversion? Is there a way of making the Pages documents load faster in some way and can this apply to the rest of iWork as well?
Thanks

Hey Ben Gunn,
Thanks for the question. If I understand correctly, multiple apps will not open or access the internet. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Use iTunes to restore your iOS device to factory settings - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Documents stored in SharePoint Online are slow to open if moved out of SP Online

My organization has had several instances where an employee will receive a document from a co-worker and then store it in one of their SharePoint online sites. The employee then moves the document to another location not on SharePoint online.
From that point on the document is incredibly slow to open, often taking 30 seconds or more. In addition if a user who doesn't have access to our SharePoint online environment receives the document via email and opens it a Office 365 logon prompt is
thrown up during the time the document is attempting to load. It seems that once a document is stored in SharePoint online it will attempt to check in to the site it was stored in in some fashion when it is launched. Any ideas as to if this behavior
can be changed so documents which are removed from SharePoint online continue to open quickly?
Thanks,
Matt

clear the office cache and try reinstalling office.

HP Officejet Pro 8600 Plus N911g Devices and Printers Page Is Slow to Open

Hello, I have HP Officejet Pro 8600 Plus, model N911g, installed as a wireless printer. I have Windows 7 64-bit. My Devices and Printers page takes over two minutes to open. While I am waiting, if I go to Print Spooler Services and click Restart, the page opens right away. Once the page is open, in the HP Officejet Pro 8600 Plus device, I ran Troubleshooter and it took about 1/2 hour to finish, and it reported and supposedly fixed a problem in the Print Spooler service. The assigned Port looks like a recovered port. However, if I restart the PC and try to open Devices and Printers again, the delay is still present. I had trouble installing the HP program including the Scan to PC functionality, because response time was so slow. Now it's installed and working, but the HP program is quite slow to open. The spinning circle spins and then stops, almost like it has given up opening the program. Then several minutes later the program opens or the requested action begins.

Check the document I linked below. Step 6 might be the solution you are looking for but it will not hurt to start from the top.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

Acrobat Reader X slow to open

Acrobat Reader X (10.1.0) is slow to open on some computers.
I've read that removing the 'Protected Mode' seeems to correct the problem.
Is that right?
Is there other setups we should change?
Thanks

Ok, so they are being opened directly in Acrobat/Reader.
In this case, Acrobat (or Reader) doesn't need to read the whole file
in the general case. A PDF file contains a large number of objects
describing what is on the pages, and the other aspects of the file.
There is an index to these objects.
So Acrobat starts by reading the index, then reads what it needs.
In some cases it may have to read next to nothing, to show the first
page of a document of many pages. In other cases it will have to read
all of the file, because (perhaps) it has one page and so everything
needed has to be read to show you that page.
The amount of data read has very little relation to the file size
(except that it should be no more than the file size). You have to
look at how the file is made up (e.g. page count? What is on pages?)
to go further.
Aandi Inston

Adobe Reader XI is slow to open/print first file

My Adobe Reader XI slows down my computer whenever I open or print the first PDF every day. If I open the first one, wait for the slowness, then open another PDF, it opens just fine. Same with printing... If I print one file, it slows my computer for a couple minutes, but if I then print it again, or print another PDF, it prints right away.
I have completely uninstalled/reinstalled Adobe Reader/Shockwave/Air/etc., and that didn't help. I'm not sure where to look next. Thanks in advance for any suggestions.

This can be solved by watching for a Popup balloon in the upper right corner of the Reader screen. The balloon contains an electric lightbulb and reads "Click on Tools to convert PDF documents to Word or Excel". Click the X within the balloon to close this popup and the Reader application will perform at a more normal speed. Some dumb AS$ programmer's bright idea really slowed things down for a bunch of Terminal Server users (Windows 2008R2). Next I need to figure out how to disable this "feature" from the outset. I hope this works for others. Cheers!

Excel very slow to open files

Recently installed Microsoft office 2010 pro and certain excel files are very slow to open. Every other program opens just fine, however when I open certain documents they can take up to 2-3 minutes to open. If I try to open multiple excel documents at the
same time my computer freezes. I disabled all of the add-ons, however it did not do anything. Does anyone have any ideas on how to fix this issue?
System information: Intel i5- 6GB Ram, Windows ultimate edition

Try this :
Go to a folder in Windows Explorer, then Tools ->
Folder Options, then the
File Types tab. For each of XLS, XLSM, XLSB, XLSX, etcetera, select it, then click
Advanced, (if Advanced doesnt show, click Restore first, then Advanced) select
Open in the
Actions list, then click Edit
Adjust the settings to:
Application used to perform action:
- "C:...\EXCEL.EXE" "%1"
Use DDE
- Checked
DDE Message *LEAVE BLANK*
Application
- Excel
Topic
- System
This is meant to open a new instance of Excel each time you double click on an Excel file. I had /DDE at the end of the command string and other garbage in
the DDE area below.
But the above worked for me.

Adobe 9 slow to open

Has anyone else noticed Adobe 9 being very slow to open documents?

Problem solved for me:
I deleted the content of C:\Documents and Settings*)\User**)\Application Data\Adobe\Acrobat\9.0
then I restarted Acrobat, which took quit a while but afterwards it starts up without any problems. Also the CPU usage is back to 0% after loading a PDF.
*) Don´t know if I translated the folder Name correctly in German it is called "Dokumente und Einstellungen"
**) Place holder for the Username you log in to your PC.
Best Regards

AW6 is very very slow at opening PICT Docs

I have noticed that AppleWorks 6 is very very slow at opening Apple PICT Documents. The memory of AW6 jumps up tp over 1GB and it takes several minutes (if at all) to open these files. Which happen to open fine in OS 9.
Any idea what has happened to cause these files to not open or be very very slow? The original file is only 22KB.
I have noticed some of my drawing programs (Canvas x) fails to open these as well. However, Canvas 5 (OS 9) works fine.
I have a G4 with OS 10.4.9 and 986MB.
Thanks
Don

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

CS5 Extremely Slow to Open, Save and Print

We have recently installed InDesign CS5. We are experiencing extreme slowness when open, saving and printing documents. We have installed on Windows XP Service Pack 3. I have upgrade to 7.0.3 to no avail. Has anyone else experienced this? If so, were you able to resolve it?

pooh071567 wrote:
I can create and save new CS5 files fine both to the desktop and the network. I tried copying our existing files to the desktop to see if there was a network issue. It is also extremely slow to open from the desktop. I'm beginning to wonder if it is our documents. They were created in CS3. I tested one that was 2 pages of text with a few graphics. It took a considerable amout of time to open. I made some edits to it and saved it to the desktop. I would have thought that saving it in the new CS5 format would have improved the slowness. It did not.
I was on a support call with Adobe yesterday for 2 1/2 hours. To say it was extremely frustrating is an understatement. They have asked me to re-download the install, uninstall and reinstall. I did not re-download, but did uninstall and reinstall from the EXE we have. Slowness is still an issue. I'm inquiring regarding our antivirus, however, I don't think that is the issue. We were able to open files in CS3 just fine. It seems to be since the upgrade to CS5 that we are having issues.
Whenever you contact anybody's tech support:
* Get the name of the tech, and any other identifying info
* Get a case number
* Explain your question/problem briefly; begin by saying, "I'm going to explain my problem briefly. Before we spend lots of time on it, I'll ask you if you have expertise in this particular area. I don't mean to be rude, but if you don't have sufficient expertise here, we'll both waste our time. If this isn't OK with you, I understand; we all have strong and less-strong areas. If you don't have the expertise, please give me the name of someone who has the the greatest amount of the expertise needed to solve the problem, and then transfer me to that person. If you can't do this, please give me your supervisor or manager's name, and transfer me to that person. Would you like me to state my problem briefly, now, so that we can go ahead?"
* If you have the slightest inkling that you're being told to do wasteful things like re-download, uninstall and reinstall, ask the tech, "Is this a known fix for my problem? If it's not, why are you asking me to do this?" (Some techs suggest these steps to get you off the line and move on to another call, either because their call clearance rate is slipping, and that's how many are paid. Others suggest them because they don't have the expertise to solve the problem.)
* If you're transferred to a manager or supervisor, summarize why you asked for him or her. Then, ask the manager to transfer you to the highest-skilled person for the problem you'll now explain briefly. If the manager/supervisor balks, ask for the highest-level person in the department, or the division. IOW, ESCALATE (use that word, when asking to change people.)
It's not the customer's job to teach customer service folks to serve customers, but we're the best ones to teach them now NOT to do it.
Now, if you don't have the expertise to do these things, please give me the name of your superior, so I can escalate this matter, and then connect me to that person!
Seriously,
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

Documents slow to open

Similar Messages

Maybe you are looking for