Does Apple Monitor These Forums?

Does Apple have any of their employees monitoring this forum to determine what questions are being answered or are there a large group of questions focused on the same issue without resolution? I ask because I can't seem to find a resolution to how does one go about setting up S/MIME using the Mail application on the Ipad 2. I have a Verisign certificate that works on several other computers that I own, but I can't find any directions on how to get the Mail application to import my certificate so I can then start to use S/MIME. I have purchased the OPENPGP application from the store, but I have many people who don't use OpenPGP. Any help would be appreciated.

No, these are user-to-user forums, they are not monitored by Apple - there are too many forums/threads/messages for that to happen.
In terms of your previous post/question it maybe that nobody who has read it knows the answer - I don't the answer, or even if there is one.

Similar Messages

  • Apple should monitor these forums

    I have noted that there are some questions in the forums that do not seem to get answered. Does Apple monitor these forums? if not why not...it would seem sensible to see the problems and glitches your client base are dealing with and to set up an FAQ or even a Not FAQ section to answer and assist when all the geeks/boffins and extra terrestrials out there have been unable to .....
    Just a thought....

    Hi,
    You will notice that this Article is dated 20th November 2008
    http://support.apple.com/kb/TS1643
    Despite it pointing out Netgear Routers only, you will see from this Thread that the Issue was being discussed here much earlier than that
    http://discussions.apple.com/thread.jspa?messageID=1020028&#1020028 Dated 24th Aug 2005
    An Aside
    I have been running my website since 2004 and iChat 2
    This section originally dated 2005 as well also has the info
    http://www.ralphjohns.co.uk/page4.html#_mactodo (Item 4)
    It is not so much about what Apple do right away or answer in the Discussions it is about what they do to get the info to a wide an audience as possible.
    The upshot is that they do Monitor the Discussion in various forms.
    Some info finds it's way in to Articles like the first link.
    Other things get tested for future releases of the OS that Developers and others can try out.
    The issue with that is that whoever is doing the testing concentrates on the bits they want to work and know how it works before any changes.
    There are of course other examples dotted about.
    9:10 PM Thursday; April 8, 2010

  • Does Apple monitor the Support communities for trolls?

    Hello.
    I posted a question regarding adding apps to the App Store:
    https://discussions.apple.com/message/18763476?ac_cid=op123456#18763476
    I got a response, wrote a reply, then a troll by the name of Dah Veed ( https://discussions.apple.com/people/Dah%E2%80%A2veed ) joined in and basically trolled the discussion by offering nothing but insults and childish remarks.
    Does Apple actually monitor these forums? It is quite discouraging to see this sort of behavior in this 'community.'
    As per the 'Community Etiquette':
    Post only technical support questions and answers, unless otherwise noted.
    Be polite, constructive and stay on topic.
    I believe this user is not following any sort of etiquette.
    Thank you.

    There are moderators here, and as you gain levels here, you also gain the ability to report problem posts.  (At level 1, you don't yet have that ability.)
    Although Dah•Veed is normally a helpful contributor, and he is correct that it's extremely unlikely that Apple will ever add the feature you mentioned in that topic, he did nonetheless phrase his responses poorly.  I have brought the matter to the attention of the moderators, who will make the decision about whether his posts stay or go.

  • Can anyone tell me if anyone from Apple reads these forums

    *Can anyone tell me if anyone from Apple reads these forums and does anything about the issues experienced?* I still have a faulty proximity sensor, even after the latest download. I went to the Apple Store and they told me to stop using it with the leather pouch, but it doesn't make any difference. I even tested the test models in the store and they did the same thing.
    *Has anyone been able to fix the proximity sensor fault on their phone so that it doesn't come on whilst your talking?*
    Someone please help. I loved my iphone 3G, but the iphone 4 has caused me to become so disappointed with Apple. I'm even thinking of moving to the Samsung Galaxy, which has Google Android capability, moving background wallpapers, bluetooth capability, video capability that is compatible the a variety of media players (not just Quicktime), the ability to send business cards to non-apple phones and the ability to be used as a USB drive without needing wifi or itunes.

    These Forums are mostly users talking with users, now and then you may see the grey Apple icon of an employee/genius posting and the purple Apple of a Forum host but they aren't here to pass on feedback.
    The best way to make your point is to send feedback here:
    http://www.apple.com/feedback/iphone.html

  • Does anyone from Apple read these forums?

    If a representative from Apple would read these posts, doesn't it seem like all of us who are having the same problem (the iPod Mini not being recognized by iTunes 6.0.1) would have been fixed already? Check out the number of posts that ALL have to do with this same issue - going back at least a month. This HAS to be related to the most recent software version. Does anyone know of a way (other than calling customer support and being charged for the call) to contact Apple and let them know there is a widespread problem with the iPod Mini and the most recent version of iTunes?

    I can't seem to get iTunes up and running on my PC and am not getting any reply - I get the strange message "The folder iTunes can not be found or created and is required. The default location for this folder is inside the My Music folder. From what I can tell it is there but am unable to get things connected and running even after a de-install / re-install of the software. Getting frustated now - anybody out there with a suggestion?
    IBM   Windows XP  

  • Does Apple Read These Posts

    Transitioning from G4 Panther to G5 Tiger with many issues. Icons, preferences lost. NON-Apple Programs crash. Printer problems. Who needs this? Is anyone important listening to these complaints. I am an original Apple owner from AppleIIE and finally wonder why I continue with these frustrations.
    How do you make G5 Tiger RELATIVELY problem free as was the G4 Panther I had for 6 years until the display died??
    Please, any sites, knowledge, info welcome.
    Thanks, Janet kreller

    Hi Janet;
    I have to agree with Peter on the fact that I haven't had any problems with my Panther to Tiger upgrade.
    Since this is a user to user forum, venting to us will not do you much good.
    If on the other hand you wish to tell us about your problems, what hardware you are running it on and how you upgraded maybe we might be able to help you solve your problems.
    Allan

  • Does Adobe read these forums and comments?

    For many years I was a Windows OS user, and I used Photoshop Elements 2.  It was a little difficult to learn, but once I got the hang of it I thought it was great: simple, bright, easy and well organized.  A few months ago I made the switch to Apple iMac Desktop, OSX Lion v. 10.7.  I used iPhoto, but I really missed PSE.  So I downloaded the trial version of PSE 10.  What a disappointment.......It is a very good program I suppose, for advanced photographers, but it is no longer simple.  The screens are too dark and there is too much crammed on to every screen in Organizer and Editor.  The fonts are too small and the font colors do not stand out against the dark backgrounds.  I wish Adobe had stuck with the white screens, large type and black fonts, but most of all I wish they had kept it simple like it was in earlier versions.  I was looking for simplicity and ease-of-use, and I got what could be called "Almost Photoshop Full". I uninstalled Elements and will have to use iPhoto.  I miss the days of KISS.

    Yes adobe does read the forums but they don't always comment on everything and they are quite aware of the complaints about the ui colors and such in photoshop elements.
    Hopefully the ui problem will be addressed in photoshop elements 11 in such a way that satisfies both those who like the dark interface and those who want a lighter interface
    similar to photoshop cs6 only better.
    http://feedback.photoshop.com/photoshop_family/topics/my_eyes_need_help_with_photoshop

  • Does Apple review these discussions?

    I'm new to this discussion group so my question may be redundant.  In the short time I've been "listening", I've enjoyed the give and take and often good input that I read here.  BUT I do have this one question.  I read where other participants say they have notified Apple;  Doesn't Apple participate in these discussions?  How do you notify them?
    TNX! (thats old fashion for "thanks"... not up with twitter / tweet language either and hope I didn't make a faux pax).

  • Does Apple read these posts? I'm having the same trouble connecting iphone4s to my  2012 Prius V. Apple said it was a Toyota problem. Apple needs to help us all!!!!!!!

    Cannot connect new iPhone 4S to my Prius V bluetooth . Have been trying so many different fixes. Maybe if the almighty Apple read the posts, the problem could be fixed. Help!!!

    From http://www.toyota.com/entune/what-is-entune/phones.html we read:
    "Android™ and Blackberry® wirelessly connect your phone to the available Entune™-equipped Toyota using Bluetooth®. The iPhone® is connected via a USB data cable."
    There's clearly something different about the iPhone's bluetooth capabilities than the other two phones.  To say it's only Apple's or Toyota's problem isn't very helpful for anyone because, yes, Toyota should have designed Entune for full compatibility with iOS devices and, yes, Apple should have designed the iPhone to be at least as capable as the other phones wrt bluetooth.
    I still don't know who to holler at.

  • Does Apple read these? Well if they do. My iPhone 6 keeps restarting randomly after I updated it to iOS 8.1. apple PLEASE UPDATE AND FIX THIS PROBLEM!!

    my iPhone 6 randomly restarts now. After I uplayed it to iOS 8.1. APPLE PLEASE RELEASE A PATCH TO FIX THIS PROBLEM!

    my iPhone 6 randomly restarts now. After I uplayed it to iOS 8.1. APPLE PLEASE RELEASE A PATCH TO FIX THIS PROBLEM!

  • Polite use of these forums

    To Apple Community Forum Moderators:
    I have owned Apples for almost twenty years and periodically have found myself in need of advice on an Apple hardware issue, network compatibility, or Apple Application issue. The Apple website “recommends” that we go to these Forums for information it seems like a good idea. It has the potential to expand technical help to those of us that have a problem with using a Mac or an Apple application. However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
    - Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
    - After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations. I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork. All I got from the moderator was that I shouldn't have posted it. Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
    - Just recently I sought out the Forum because I have had this laptop for two years and am having to replace my battery the second year in a row. I tried to get Apple Help on this after my first replacement and did (what I thought was) everything correct. Someone else was having a similar problem. I related my understanding of how to evaluate battery performance (cycle count), and pointed out that Apple has had a problem with defective batteries (most notably mine) and that users need to watch these metrics closely. Well apparently according to one reply post I mis-stated how to evaluate cycle count (though I think I am still correct on that – our IT people basically told me what to look for.) The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
    Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium. First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine. It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design. Contrary to trying to stifle comments like this Apple should encourage this. (In fact after I complained about the inability of iWork to use Mathtype - Decision Sciences - an upgrade of iWork works with Mathtype.) In a similar manner Politicians in our state regularly lambast the University I work with. I don't have a problem with their attack on the Institution. It goes with the territory. I do have a problem if they focus on a particular faculty member. Apple Inc. can handle criticisms.
    On the other hand the “loyal user's” attacks or nasty comments on users that are critical of Apple or frustrated users are another issue. We purchase the hardware or software and expect it to work based upon what we interpret from Apple advertising claims. It is not working the way it is advertised. We may not be accessing the computer correctly, accessing the Help Manuals correctly, using the Apps correctly, or there may be a problem with the product itself. That is why we go on these Forums. To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are. (My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
    More importantly though it makes us very hesitant about engaging in this social forum about a problem we have with an App or hardware. Ultimately this could mean that many technical/business users such as myself will migrate away from Apple because they can't get the solution they need and the mere size of Apples competitors (e.g. Microsoft) means that user support is much more available. We can forego the nastiness by changing products.
    Now this is not say that these issues I raise are unique to Apple Community Forums. I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication. But moderators need to be aware of this pathology if the company wants users to rely on this medium for good advice. Apple hopefully views these forums as ways to see where they could improve products or add functionality to preserve or enhance market share as well as providing broad technical support. But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community. Thanks.

    Roger Coupal wrote:
    However, in every case that I have accessed the Forum I have either viewed attacks by some of what I'll call the “loyal users” against others that note problems with Apple, or have been the object of nasty responses myself:
    "Every" time? I waste a lot of time here and I very rarely see anything that could be construed as "nasty". I read through all of your postings and I can't find any response that could be considered "nasty" or an "attack". In one case you posted some incorrect information and a couple of people called you on it. That's life and it happens to the best of us. No need to get upset about it.
    Early on I engaged the Forum about the difficulty of getting Apples to work in a Windows Network Environment. When I got on I saw nasty comments about similar questions from other users chastising the user for being on a Windows network. Well there is little one can do about that. The institution's leadership decides on what kind of network will be used, not an individual user. To dismiss this problem is unrealistic at best and arrogant at worst.
    Maybe you should increase your participation. You've only posted 17 times in 3 years. If you were at Level 2 (pretty easy to reach) you would have the ability to automatically alert the moderators about any postings that violate the Apple Terms of Use. Until then, it would be better to notify the moderators via this forum about specific posting that you think are improper. Otherwise, it is just hearsay. Perhaps those postings were from known trolls or people who are otherwise "looking for a fight". People often only start posting here when they have problems and, unfortunately, they sometimes wait until they are already very angry and upset. When they start threads with an argumentative tone, it usually doesn't end well.
    I can't really say much about Windows networking. All of MacOS X uses SAMBA, so if you can access it via xterm, you can access via the Finder. Maybe start a new thread with more details and keep trying. Windows networking is very complex and SAMBA is just an open-source reverse-engineering effort.
    - After Microsoft moved to Office 2007 and left Mac users in the lurch I purchased iWork based upon what users in the Forum were lauding about about the Suite and what Apple said about it. I found it limited (from what I could gain from being a new user) and sought out answers to questions I had. The equation editor (the industry standard) at the time could not be used in iWork. So I pointed this out on the Forum. I got flamed by this guy that said that this was not appropriate place to point out limitations.
    "Flamed"? Again, I read those messages. That was hardly being "flamed". Plus, it had nothing to do with you pointing out limitations.
    I pointed out that Apple Developers would be nuts not to monitor these forums so it would be appropriate to point out functional limitations for future versions of iwork.
    Sorry, but that is not correct. There is way too much disinformation here for developers at Apple to get meaningful information out of it. If people find bugs or limitations they are usually encouraged to contact Apple via the appropriate feedback channels to improve the products. That actually happened in your case.
    No one outside Apple really knows if Apple does or does not read these forums. The official word is that they don't and I accept that. This is a user-to-user tech support forum. It is not a place to complain, report bugs, or suggest enhancements. There are better places for that. This discussion forum is meant to help end-users, not Apple. Apple is a big, multinational corporation with lots of money. They have people whose job it is to track down complains, fix bugs, and enhance products.
    All I got from the moderator was that I shouldn't have posted it.
    There was no moderator posting in that thread. You can identify Apple employee by the Apple logo under their name.
    Others in this thread were flamed because they wanted more functionality from Numbers. They were told that anyone who is serious about analysis would use another database program (Excel maybe? - they didn't identify what program that might be.)
    You are the one who mentioned Excel. Someone correctly pointed out that if you are already a user of advanced Excel features you might not be happy with a 1.0 application like Numbers. Excel is 25 years old. No one expects Numbers to match it for functionality. But it might be easier for casual users than Excel. Again, there was no flaming going on.
    The reply was that I had not really read the manual on batteries. Well I did, though I could have misunderstood what the battery document was trying to say. Instead of accusing me of lying they could have elaborated on why my interpretation was mistaken.
    They didn't accuse you of lying and they did elaborate on why your interpretation was mistaken. You provided misinformation and suggested people take their batteries in to the Apple store for a problem that doesn't exist.
    Now in all these cases and more there are social forum communication flaws that Apple needs to be aware of. This flaw is a social pathology that is characteristic of the medium.
    I think Apple is well aware of that. That is why they have a good system of moderation that they have been working on for several years. This forum is much better than anything you will find anywhere else. I'm sorry, but you have no idea what a true "flame" really is
    First attacking a frustrated user is not a constructive exercise. There is a difference between a negative comment about Apple or its applications and negative comments directed toward users. A negative comment at an Apple Inc. product should not be viewed as some kind attack on all users or a violation of a misguided religious doctrine.
    Sometimes people just want to vent. It is pretty clear when someone starts a thread where they don't really want a solution but just want to complain. I always try to give them a solution, while at the same time tearing down all their logical fallacies. Sometimes they are just frustrated and are happy to get the problem resolved. Sometimes they take the bait and keep fighting. Either I've solved someone's problem or I have provided a solution to some jerk who then won't accept it just because it came from me. Either way I'm pleased.
    It should be viewed as a window into a potential improvement. Apple should be “man enough” to take those graciously. This gives Apple a window into problems in either its Help Manuals or its design.
    Again, you are assuming Apple reads these forums. They don't. These forums are for your benefit, not Apple's.
    To get chastised or insulted by a “loyal user” does not solve our problem and it does not make us want to tell other people how great Macs are.
    I gave up evangelizing a long time ago. At this point, everyone knows about Macs. If people are too boneheaded to use Macs, I'm content to let them suffer with Windows or Linux.
    (My experience with iWork pushed me to OpenOffice - which I am writing this letter in rather than Word or iWork.)
    Really? Safari has really nice text editing features with a built-in spell checker. Also, what's wrong with Word? You are obviously a power user, why not use Office? Microsoft got their start with Office, which started out as a Mac program and is still one of the best Mac programs you can buy.
    I was just on an OpenOffice community forum and saw similar behavior so this really is a social pathology that is part of this form of communication.
    So, in other words, you just invalidated your whole thesis?
    But moderators need to more forcefully impose politeness and gracious responses to users that may not sit well with the “loyal user” part of the community.
    Moderators really only get involved when there are violations of the terms of use. Being polite is part of that, but graciousness isn't. I think if you continue to post and start answering questions you will soon be able to easily report postings you think are "impolite". Hopefully, when you get to that level, you will be able to better identify a true "flame".

  • Does Apple keep track of crash statistics for iOS apps?

    I have been experiencing frequent crashes in a particular iOS app.  I have sent emails to the publisher (as have many users) and despite frequent updates, the problem persists.  Does Apple track these crashes and use them to re-evaluate the apps?

    If you agree to share diagnostic data with Apple, they have the data.
    Whether they share it with the developers so they can improve their apps, I am not sure.

  • Does Apple think they're so perfect????

    ...that they don't even need to supply customers with a direct contact e-mail service, for queries and complaints? I am very frustrated with that, I've ran through the entire website and couldn't find a single address. I need an specific information about health issues regarding an Apple product, and I would like it to be replied properly by the company, not by the fanboys in the Discussion Board - with all due respect, guys. Besides, why will I use phone instead of e-mail to contact a company that has computer in its genes?
    What's is happening? I remember I have already contacted Apple by e-mail in the previous years, why this is not allowed anymore?
    Not listening to customers is BIG mistake.
    <Edited by Moderator>

    nhorner wrote:
    Thanks roam, but the product is NOT the iphone. that's my point, why only iphone, itunes and me have e-mail support/feedback??? Apple makes hundreds of other products, we should have suitable feedback channels for EACH of them!
    Apple has feedback forms, as Ali points out. Those are just for submitting your feedback, not for getting support. As the feedback forms state, you will not receive a reply.
    Apple provides telephone support, not email support, as you have found. This has been the situation for years. You can call Apple for product support at the phone number appropriate for your location.
    Why they don't provide email support isn't something anyone here can answer.
    Be aware that while there are what you call "fanboys" on this site, there are a large number of very knowledgeable people who can answer your questions. There are many people here who are objective, not just Apple-supportive. Like any other public arena, you will get a variety of responses, but spending a little time to familiarize yourself with the forums will help in figuring out whose responses are trustworthy. That's true of any web forum. Also, your question sounds like one that can be backed up by sources; someone here can likely provide you with links and source material to back up what they tell you. So ask and see what you come up. Many people find these forums the most reliable for Mac questions because of the wealth of knowledge here, and that's why Apple provides these forums as one avenue of product support.
    Message was edited by: Rachel R

  • Does Apple support monitor these boards ????

    Was wondering, Does Apple support monitor these boards?? If so, Do they ever offer any helpful, practical, and latest software solutions??
    Seems alot of us are having wifi, bt problems; can they offer some new solutions other then those offered through support bulletins several months old that dont seem to apply to this newest upgrade?????

    Hi,
    You will notice that this Article is dated 20th November 2008
    http://support.apple.com/kb/TS1643
    Despite it pointing out Netgear Routers only, you will see from this Thread that the Issue was being discussed here much earlier than that
    http://discussions.apple.com/thread.jspa?messageID=1020028&#1020028 Dated 24th Aug 2005
    An Aside
    I have been running my website since 2004 and iChat 2
    This section originally dated 2005 as well also has the info
    http://www.ralphjohns.co.uk/page4.html#_mactodo (Item 4)
    It is not so much about what Apple do right away or answer in the Discussions it is about what they do to get the info to a wide an audience as possible.
    The upshot is that they do Monitor the Discussion in various forms.
    Some info finds it's way in to Articles like the first link.
    Other things get tested for future releases of the OS that Developers and others can try out.
    The issue with that is that whoever is doing the testing concentrates on the bits they want to work and know how it works before any changes.
    There are of course other examples dotted about.
    9:10 PM Thursday; April 8, 2010

  • Does Apple make a monitor that looks like the iMac27, for dual monitor setup?

    I'm thinking about buying an iMac, but I'm used to a multiple monitor setup. Does Apple make a monitor that looks like the iMac27, for dual monitor setup?

    Look at these links.
    http://store.apple.com/us/product/MC914LL/B/apple-thunderbolt-display-27-inch?fn ode=53
    http://store.apple.com/us/product/MC007LL/A/apple-led-cinema-display-(27%22-flat -panel)?fnode=53
    Allan

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