Does FIOS actually have tech support?????????????????

Most channels died 90 minutes agoin-home agent gives me a code and an 866 numbercalledasked 20 questions then dumped in dead airtried online support, keep getting popup robot assistant but no way to speak to an agentasked robot got dumped in an error queue with 'please wait' messagenothing ever happenedtried again with same resultsWith Cox I got a human on the phone who dealt with the situation.I changed for this where there is apparently not even tech support available???????

FREAKING HILARIOUS but sad 93 minutes unable to get helpchannels finally came back onI switched from Cox ONLY because of better bundle prices on Quantum for same channelsAt least with Cox, I could get a live person on the phone and get my problems solved

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Does Apple have tech support people coming here regularly?

I note that there are several questions with zero replies. Does this mean that Apples does NOT populate this board? Isn't this supposed to be part of their tech support strategy? Why aren't there more answers here?
Beth

Thanks Zevoneer,
That answers my question which is more than I can say for tech questions I've had. Not ONE of those have been answered by the boards. I have found my own answers in the book I had to buy to teach me how to use my touch. I had problems this am getting Shuffle to work and couldn't figure out what to do to fix it. Got my trusty book out and figured it out myself before anyone could answer my question. Strange that such a simple question had no answers on this board. Or maybe everyone is busy with their holiday weekend? Could be! Anyway, it's fixed and anyone wanting to know how to fix a shuffle problem can check my other thread with the word 'shuffle' in it.
Beth

Complaints on new FIOS and especially tech support

I had FIOS installed a week ago and have already experienced an outage of my internet and phone for nearly 36 hours. Actually I'm stil not sure if it was an outage as I got several excuses from Verizon. My main issue comes with calling tech support (TS). It's nothing like dealing with verizon wireless which is a piece of cake. Calling Verizon to order or possibly order FIOS is very easy. They answer and WANT to talk with you. Calling tech support is another story. Twice I finally hung up after being on hold for over 30 minutes. The people on TS are nice and professional so the complaint is on Verizon and it's system. It would seem the left hand doesn't know what the right hand is doing when it comes to handling these issues. Notwithstanding I am a new customer and already don't have much faith in my FIOS purchase based on this 36 hour outage. I also cannot get in touch with TS and when you do be prepared to get various and conflicting answers. I'm not sure what I hope to hope accomplish here by doing this but someone in corporate needs to see these complaints and do something about this. Anyone ever see the commercial about the banks and all kinds of excuses being made about not being responsible for the issue. Well this is somewhat Verizon. (I got a phone call from Verizon as I type this and I let the machine take it-Verizon president left me an automatic message saying he's sure I'm already enjoying the FIOS services.) Oh brother.

No need to call. The issue was resolved today regarding the phone and internet being down. My main issue is the inability of getting in touch with tech support without waiting forever. This needs bigwig attention and action.

Does anyone actually answer the support Chat?

I'm unable to run Photoshop CC. I've been holding for chat support for almost 30 minutes. It keeps saying, "We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week."
Does anyone actually answer it? How long is the wait? It's pretty frustrating.

I was on hold for over 3 hours before I finally got a hold of someone.
Then it took an hour to figure out my issue. I had to log completely out and then log into the Creative Cloud app in my system try before logging into the application. Apparently if you do them in the reserve order, it tell you your internet connection is bad.
So, 4 hours to resolve my issue.

Does dv7-6c95dx have bluetooth support built in?

Under drivers for my model, there are choices for drivers for bluetooth, but my computer has the 6150 Centrino wireless card. It does not recognize bluetooth hardware recognized with the latest chipset driver.
As this is not CTO, does it have bluetooth? Or, do I need a dongle?

Hi
Your Laptop is Factory Deafult with the O.S. Windows 7 64 bits.
Did you make the Update from Windows 8?
The Windows 8 just one driver has update for the card Atheros.
You can Install: http://www.ma-config.com/
This program verify the correct driver.
Att Cristian
If this anwser help you click in Kudos to tanks.
Tank You.
If you don't have more question click in Accept as Solution to close this case.
If this answer help you click in Kudos to tanks.
If you don't have more question click in Accept as Solution to close this case.
Best Regards Cristian Derick.
Senior Support Analyst.

Why does MSI P4N have no support for Intel Preslor and Asus Nforce 4 does??

Well as you've probably guessed it im new to the forums (howdy all ). I currently own a MSI P4N diamond motherboard and quite frankly i most dissapointed with what has been called (by too many reviewers) a great board.
First off i see very little changes taking place with each bios update, of which does not seem to happen regularly at all. (lets face it no board is perfect especially the Nforce 4 range from MSI for Intel CPU's).
Secondly overclocking a Pentium D 830, which i may add should be capable of overclocking very well on an Intel Nforce board, can barley reach 3.4 Ghz (i know its mobo issue as the CPU is water cooled and overclocks to way beyond 3.7 on an 955X board).
Thirdly the North bridge fan was poorly stuck on my motherboard in that on installing my motherboard into my case it popped off like the lid of a pringles tub by a slight movement of my hand .
And last but least... why does the MSI P4N diamond motherboard not support Intels latest 65nm CPU's when ASUS's and Gigabyte's Nforce 4 motherboards work well with the Pentium D and the 65nm range of Intel CPU's. Upon also reading about the next gen of Intel CPU's the Conroe, the 975X motherboards will support the future CPU via a bios update and it has been said that the same is likely to happen for the Nforce 4 range... however once again due to the lack of support for the MSI P4N diamond by MSI i believe all of us owners of this pathetic (an over statement really but its going to be that way if MSI keeps this up) over hyped motherboard will get a simple NO in the CPU support table for the next gen range of CPU's.

Where did you get the information regarding the MSI P4N diamond's release date?
Are you in the United Kingdom? As it was released at the same time as the other Nforce 4 boards here (i was on the edge of my seat waiting for the Nforce boards to be released on overclockers.co.uk for sale) In the end though i bought my mothreboard in October, which is a good few weeks after release.
Is there any kind of SLI 32 on MSI's plans? this is what worries me as they have made a move in the 975X department but have not made any further developmentes in the Nforce range for Intel, which to the average joe kind of indicates loss of intrest in this field from the company.
I am overall pleased with my motherboard, when using a single core CPU, as overclocking was a sheer joy, but as soon as the dual core CPU went in the mothreboard behaves like a drunk man coming from a pub. I am aware that the Nforce 4 chipsets struggle with the dual core CPU's but surely Nvidia were informed by Intel about the dual core CPU's being released in the future.

I AM UNABLE TO LOAD THE NEWEST VERSION OF ITUNES BECAUSE WHEN I RUN THE NEW VERSION, I AM TOLD THE OLD VERSION OF BONJOUR COULDN'T BE REMOVED AN I WILL NEED TECH SUPPORT. IS THERE ANY THING ELSE I CAN DO BEFORE I PAY TO HAVE TECH SUPPORT HELP?

I am unable to load the newest version of itunes because when I run the program, i am told the old version of Bonjour could not be removed. As a result the program fails to run completely. What can I do to get the older version of Bonjour removed? I tried unsuccesfully to remove the older version of itunes

bobjbkln - Your link will not help. The supject is:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
but the poster says he has a Mac with OSX 10.5.
For the original poster (OP), try posing in the iTunes form since now you have an iTunes problem, not an iPod problem.

Why does the Chat feature never work? Does Vorizon actually have people working to assist their customers? Terrible customer service.

Good morning,
I have serious concerns about the customer service I receive from Vorizon Wireless. We have gone into a store to talk to someone, but no one offered to assist us. ****-poor. Now, I am trying to figure out a usage issue and your live chat feature is not working. If you offer the feature, why not have it usable???
Thanks.
Tim

In most cases the chat service will take you a Sales Rep. I ahve learned that the sales reps on chats are for Sales. Unlike Customer Care and Store reps, the chat reps are only given information that pertain to the online order process. I have been told they do not have access to Prepaid Accounts, they cannot make changes on accounts, they cannot even place an order for you, they can simply guide you through and explain the steps. They can explain plans and what not as those pertain to sales, but for anything else it is best to call Customer Service. There are service chats but those are ungodly difficult to get into.

Does Firefox actually have a new update today, June 14, 2014?

I keep getting a popup in the lower right corner insisting Firefox has a new update. True or not? Every time I "x" it out, it pops up again.

Not. Firefox 30 is the latest release version on June 10th.
''And it's the 18th here.''

Need Help Finding Tech Support Contact Info

I can't seem to locate the area where you can either email Apple with a question or talk to a tech support person via chat, phone, email ect.... Does Apple even offer tech support? I know that some sites do and figured that Apple would too but maybe not? Any help in this would be great! Thanks!

Hi drzenmeister,
Welcome to Apple Discussions!
Well, this very forum is one very good place to find answers to any technical question.
It is commonly admitted that you can find better, deeper answers with users who have no limitations (unlike Apple employees) in what they are allowed to reveal etc.
Then when you buy a Mac, you get phone or email support, yes, 90 days free during the first year (warranty) or 1 year free if you purchase the 2 years warranty extension (AppleCare Protection Plan —> 3 years warranty)
(about this one free phone year, I think it depends too on where in the world you purchased ACPP)
HTH
Axl

Part Number Mixup - tech support phone number

     I have been trying to buy a replacement wireless WAN antenna (AUX) #P93P4387 (listed in HMM on page #127 and illustrated on page #112). Trouble is there is also PN 93P4387 on listed on page 131 and illustrated on page 128. The latter has been shipped. I need the former.
    I talked to IBM parts today and they said that I have to have tech support clarify the proper item and gave me a number. I called it and got a garbled message - obviously I was given an incorrect phone number. Then went to the web site and could not find a phone number.
   I need the item pictures as "23" on page 112 of the HMM for the T60 and dated October 2007. Can somebody identify the proper part number or refer me to someone I can talk to so that I can call IBM Parts back and get this thing???
     Thank you.

Trouble with Wireless WAN... Can anyone help me get the correct part or suggest an alternative approach?
I have a T60p (8743-CTO).
I replaced the fan but ,in the process, lost a part:  Wireless WAN (AUX) antenna cable (page 78 in HMM), It is shown In the Overall Parts List exploded drawing (page 112) as #23 or PN 93P4387.
I ordered this and received the part shown in the LCD FRU (page 128) as #6 which, unfortunately, is also a 93P4387.
It appears that Lenovo has the same part number for two separate items.
I have tried to get a parts distributor, Lenovo Parts and Lenovo Tech Support to unravel this mystery but nobody will help.
I would simply like to get the wireless capability in my laptop working again,.
If anyone can help me find a correct part number or suggest a workaround I would be most appreciative.

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Does Adobe have a tech support contact for Flash on browsers?

I am looking how to escalate to Adobe Tech Support but paying 29 bux an hour for some recruited college Grad that knows to little doesnt suit me.
Bought an HP Quad and it had Win7 home so poorly installed, configured, overloaded with junk, would not backup, when it did backup and create a repair disk they wouldnt restore. HP's preloaded Win7 build both IE8 and Firefox were crashing with both BSOD and Browsers not responding and dying. Firefox never responds to anything, Microsoft indicates is an add on problem but I think it can be a flash issue although it occurs much more on Wiin7 (ANY Version) for 32 or 64 bit. I have been screwing with this for a month screaming at Microsoft and Mozilla but its a waste of time.
Microsoft forums are polluted for Win7 browser BSOD and Browser halting then crashing posts, there answer is disable add-ons. I cant surf the net without add ons so that is a stupid reponse of finger pointing, giving appearance that Msoft, Adobe and Mozilla dont communicate. No company will take ownership and drive the issue to find the root cause and where ever that cause is make them fix it, Msfot, Adobe of Firefox.   so what do ya do?
    The HP PC with horrible preload of win7 finally died and killed the build but Microsoft was equally useless in helping me repair that preloaded junk even though the OS is theres.    I BOUGHT real disks because HP couldnt support the mess - HP couldnt support chewing food let alone the mess they place on PC's with 90% asian parts with old drivers.   Eleven escaltions starting on DAY 1 of ownership of a Pavilion. Hundreds of crash dump error reports sent to Firefox has still gone unresponsed, as they employ the 5th ammendment ,method of silence without support and Msoft remove all add on is laughable but proves HP. Firefox and MicroSoft wont assume responsibilty.
This sucks as all three gloat and boast about a HIGH levels of support and awards won for support but it is all myth, and laughably a lie but I still want it repaired.   28 years in IT - retired I feel qualififed to make the observation.
I never attempted to contact Adobe but I get redirected after seeing the warning about 39 bucks an hour to answer a phone for a freeware add-on.
Does anyone know of have a escalation path to a real person at adobe or department beause tthis site redirects from the ASK Adobe Support link meaning I cant even mail a question to then, Already a BAD sign but the driver is free, but they wrote, and millions are having issue so where is there support - Why bother writing the addon if people cant even ask a question.
So does any know if they support the flash add-on without charging?     a Glitch they might want to know about is flash 10.0.0.1 shows in Win7 Event logs as version 0.0.0.1 and I have logs showing that an addon report from the DEP (Data Execution Service) saw an add-on go to a non executalbe memory region whenthe only add-on I have is flash.
Google for IE8 Browser Crash 566,500, Win7 Browser crash 1,500,000, Firefox crashing 587,000, Firefox flash crash 1,420,000, Adobe flash crash 1,820,000,   are 4,615,500 google posts found for one issue and I know there are more than that failing but Im sick of the whole thing so adobe is my last gasp.   Please respond if you have a fix or path to escalate to adobe.
Thanks.
What a mess that no company so far stands up willing to take ownership of this just to find the root cause.

I don't have a definitive answer, but I would guess you won't find a tech support service dedicated to the Flash Player since it is free software and customers apparently have problems getting tech support for the products they buy. But here are a couple of things worth considering.
Try posting/looking thru the Flash Player forum...
http://forums.adobe.com/community/webplayers/flash_player
Try submitting a bug report...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

Does anyone know why when printing from light room to pdf the program just closes on me? I've talked to tech support and they are going to get back to me tomorrow but I am desperate I have tuns of homework to finish !!

No, but if you really mean that the way you said it, I don't know that Print is the best way to this. If you haven't already, after selecting the images you want to get printed, try clicking the Export button in Book or Library module and then selecting format .PDF. Once you export the file to .PDF, try opening it where you saved it and printing from there, not in Lightroom but in Adobe Reader. If that doesn't help, here are a couple of videos that might--follow their instructions carefully with no shortcuts:
Adobe Photoshop Lightroom 4's Export to PDF Using the New Book Module - YouTube
Lightroom 5 - Exporting Images | Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV
If Lightroom keeps closing even when you try all this, you may need to reinstall Lightroom because your copy may be screwed up.

Does mountain lion have free tech support

Does mountain lion come with free tech support?

Click the contact support. Purchased copies of ML come with 90 days of support.

Does FIOS actually have tech support?????????????????

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