Does HP Officejet Pro 6835 support Scan to E-Mail using the HP Printer assistant Program?

I receive error.
Scan to EMAIL application not found. The HP Scan application cannot find an email application installed on this computer. Please ensure your e-mail application is installed and properly configured. Note: Internet-based email applications are not supported.
Note: Accessing the EWS on the printer does not show a Scan to Email Setup under the Scan tab it only shows Scan to Computer and WEBSCAN.
Running Windows 8.1 64 bit with Mozilla Thunderbird as default Mail application.
When I let HP Detect my product it lists two printers installed. HP Officejet Pro 6830 e all-in-one printer (Not my Printer) and HP Officejet Pro 6835 e-all-in one Printer (My Printer with correct Ser # and Product #)
Windows 8.1 only lists HP Officejet Pro 6830 (Network) as my default printer.
Does HP have an application that will remove all printers from Windows 8?
If so I may remove printer and reinstall with OJ6830_73.exe the full function printer listed for my printer on the HP web site.
Any assistance in this matter would be appreciated. Please read all above before responding because I have been told that WINDOWS 8.1 needs my default e-mail and other solutions that did not work.

Hey @HenryRC,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'scan to email' issue that you're experiencing when attempting to Scan to email via HP Scan from your HP Officejet 6835 All-in-One Printer to your Windows 8.1 computer using the Mozilla Thunderbird email program. Thank you for including in your post that you have already ensured that Mozilla Thunderbird is your default Mail application. At this time I'm going to have you run some additional steps.
Step 1: Check Email Application:
Ensure that your Mozilla Thunderbird email application is the full version of the software installed on your computer and not a Windows 8.1 App. It has to be installed as a local email client. Web-based email clients (email apps, Gmail, Hotmail, Yahoo Mail, etc . . .) will not work.
If Mozilla Thunderbird is fully installed on your computer, please proceed to the next step.
Step 2: Update Firmware:
This issue may be caused by a programming issue with your printer. To ensure that your printer is running the latest programming Firmware version please click here. Once the website opens select the download button on the top left. Once the download is complete please follow through with any onscreen instructions to upgrade the Firmware.
Once the Firmware has been updated please test scanning again. Should the issue persist please proceed to the next step.
Step 3: Uninstall Drivers:
The HP Officejet Pro 6830 and HP Officejet Pro 6835 are the same products. It's just that the 6830 is the series and you have the 6835 within that series. Don't be alarmed if your product comes up as a 6830.
Open your Start screen by selecting the Windows button on the bottom left hand corner of your computer screen or by selecting the Windows key on the bottom left of your keyboard to the right of the Ctrl button
Once the Start screen opens type Programs and Features. Click on Programs and Features to launch it
In the Programs and Features window a list of programs installed on your computer will populate
Scroll down the list and look for the HP Officejet
Click on the HP Officejet and select Uninstall
Follow any onscreen steps to complete the uninstall. Once your printer has been successfully uninstalled please continue to the next step.
Step 4: Install Printer:
Please click here to download the HP Full Feature Drivers and Software for your printer
Once the website opens select the Download button on the top left
Allow the Download to Run if prompted
Once the download is complete please follow the onscreen steps to install your printer
Once the installation is complete please try HP Scan 'Scan to Email' again to verify if everything is working.
Please let me know if the steps I've provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hi ajmch,
I am sorry to hear that you are still having a scan issue. What antivirus program are you running on the computer? Can you try to scan through Paint and Windows Fax and Scan on the computer? When you run the HP Print and Scan Doctor what error message are you getting?
In this document for Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection are steps for checking the WIA and for checking software.
You can also Use the System File Checker tool to repair missing or corrupted system files that may resolve this issue.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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