Officejet Pro 6835 self-cancels print jobs with more than 3 copies

I am printing 5x7 invitations for a business. No matter how many copies I request, y brand new HP Officejet Pro 6835 will self-cancel the print job after 3 invitations have printed. So if I have 30 invites to print, I have to print them in batches of 3. Tonight I had 150 invites to print - so it is a long envening. The error displayed on my HP ENVY laptop is that there is an error and can't print (not informative). The error on the HP printer is that the print job has been cancelled.
The other issue is that I am forced to print the 5x7 invites in landscape mode which is very slow. Portrait mode would go much faster but for some reason the handshake between Word and the printer will not allow this to happen. I've tried to custom configure the page set up to be 7x5, but Word will not save the custom configuraiton.
Please help!

Hi-
Thank you for the suggestion but unfortuneately the hotfix did not solve the problem. I am now getting between 2.5 to 3 copies. Do you have any other thoughts? I did install the hotfix on c:/ which was the default - was there another directory I should have chosen?
As a side note, I am trying to print a batch right now and am trying to seperate the job into copies of 2. Even this is not working. About every very other card, I am getting a partially printed card and the print job cancels. In a batch of 19 (10 print jobs of 2), I have 11 ruined cards because they have partially printed before the job self-cancels. Very expensive to have a 60% ruin rate.
Also, I would really like to be able to print in portrait rather than landscape mode. I am estimating that printing in landscape mode takes more than 4.5 x (23 seconds) than portrait mode (5 seconds) - when printing 150 copies this results in a job being over an hour vs. closer to 15 minutes which is best case since I have to constantly restart the job. I also suspect that landscpae mode is far less efficient in its use of ink than portrait mode. Any help would be very much appreciated!
Thanks!

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Welcome to the forums LucyRicky!
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Hey @HenryRC,
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X-23
I work on behalf of HP
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Hi,
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Hello boojoo1tw,
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Cause: There was a problem with the printer.
Regards.
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Officejet Pro 6835 self-cancels print jobs with more than 3 copies

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