Can UCCX 10 / CUIC Provide Historical Reports That Include Email Content?

Hi,
Can UCCX 10 / CUIC provide historical reports that include email content?
Currently I can only see email subject within historical reports, but on supervisor real time you can see email content.
Our customer wants to be able to report historically on email content, as its used for reviews etc.
Thanks in advance.
Mike.

Hi
Having looked at the DB schema I see that only the to/from/subject fields are logged in the database. That's all the would be available to CUIC.
(http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbschema.pdf?mdfid=286265496)
That's not to say it's completely impossible - but it would be very complicated. You'd need to somehow extrac the content of the emails on the Exchange server into a database where it could be read in to CUIC. That could be very difficult, take up lots of space...
Aaron

Similar Messages

Does refreshing a report that includes Scope and Entity require elevated rights / permissions?

This relates to the following thread:
Why does refreshing a report in the EPM Add-In need to edit the Ownership Manager?
Since I've received no responses on the above thread, I thought I might approach this from a different angle.
If we have a report that includes both Scope and Entity, in SAP BPC 10 NW (801 SP03) / EPM Add-In 10.0 SP 16 Patch 1, does this require a user to have elevated permissions in order to refresh the report? I ask because I have users who have rights to view reports, but they error out when they try to refresh a report's data, only where Scope and Entity are used in the report. The tasks that error are:
P0081
Run Consolidation Tasks
P0082
View Ownership Manager
P0083
Edit Ownership Manager
I do not understand why any of these should even be called by refreshing the report, as the user is simply "viewing" data that already exists in the environment.
Can someone please shed some light on this or point me in the direction of how I can go about resolving this issue?
Your help is greatly appreciated.
Jeff

Hi
I am facing the same issue despiste the elevated app permission as per
https://msdn.microsoft.com/en-us/library/office/jj822159.aspx?f=255&MSPPError=-2147217396
I still had the error 401
the solution for me was
Under list settings -> advanced settings update the Create and Edit access settings from "Create and edit all items"
the add the user the right to add only ( no edit , no delete) .
Eric Caron

I can not access the calendar, reports that calendar application unexpectedly ended. please help

I can not access the calendar, reports that calendar application unexpectedly ended. please help
Os Mountain Lion

Which install type did you choose? If you chose Custom, you may not have installed OHS at all...

Report that includes Item Details?

Hello:Is there a report that includes item details?In the previous PPal interface there was an option to "Include Shopping Cart details" in the history download section, but that is no longer present.Thanks.

The old download history page is still available. But the interfaces are different for different account types and getting to the link/page is difficult than earlier. These are the ways I have figured out so far.Merchant Account - Transaction -> Activity -> Download Link on the right hand side.Consumer Account - Activity -> Click on Statements DropDown on right hand side -> Activity Export. Irrespective of the account type, direct link https://history.paypal.com/us/cgi-bin/webscr?cmd=_history-download works fine and I have bookmarked and using the same.

TS3988 Friends are reporting that some emails to me are bouncing back to them. What might be wrong?

Friends are reporting that some emails to me are bouncing back. It is multiple folks with different email systems. I do still receive most emails (I think!) and there does not seem to be anything unique about the ones bouncing back to distinguish them from the ones that come through. They are not large, they don't have big attachments. What could be wrong?

Are you running low on storage in your icloud account?
On an iOS device, go to Settings>General>Usage to see how much "Storage" you have available on the device. Farther down the list is the available storage on iCloud.
On a mac, System Preference>iCloud. Look at the bar graph to see how much space you have used.
Also, the bounced back emails should include some error statements as to what the problem is. Can your friends report that to you?

Why can't I open a PDF that I emailed to my self

Why can't I open a PDF that I emailed to my self

OK. You mean that it has fillable form fields. Those will not open in the mail app or in iBooks.
Download Adobe Reader in the App Store. It is free. Then go back to the mail app, tap on the PDF file to get the Open In window to pop up. When the Open In window pops up, select Adobe Reader. The PDF will open in Adobe Reader and be saved in there. You should be able to fill out the fields in the Adobe Reader app and then you can email it from there if needed.

Hi all   report that sends email shows popup window needs to be supressed

hi all
i have developed a report that sends email as an attachement, but this report pops up a window in the end ( it says 'no of objext sent') and there i have to press enter, but my report is running in the background (scheduled report) and therefore there should be no pop ups in the report.
question is how to avoid popup window in the following program.
below is my code
just enter your email id in the code and it will run anywhere.
TABLES: ekko.
*PARAMETERS: p_email   TYPE somlreci1-receiver
                                 DEFAULT '[email protected]'.
TYPES: BEGIN OF t_ekpo,
ebeln TYPE ekpo-ebeln,
ebelp TYPE ekpo-ebelp,
aedat TYPE ekpo-aedat,
matnr TYPE ekpo-matnr,
END OF t_ekpo.
DATA: it_ekpo TYPE STANDARD TABLE OF t_ekpo INITIAL SIZE 0,
      wa_ekpo TYPE t_ekpo.
TYPES: BEGIN OF t_charekpo,
ebeln(10) TYPE c,
ebelp(5) TYPE c,
aedat(8) TYPE c,
matnr(18) TYPE c,
END OF t_charekpo.
DATA: wa_charekpo TYPE t_charekpo.
DATA:   it_message TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   it_attach TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   t_packing_list LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE,
        t_contents LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_receivers LIKE somlreci1 OCCURS 0 WITH HEADER LINE,
        t_attachment LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_object_header LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        w_cnt TYPE i,
        w_sent_all(1) TYPE c,
        w_doc_data LIKE sodocchgi1,
        gd_error    TYPE sy-subrc,
        gd_reciever TYPE sy-subrc.
*START_OF_SELECTION
START-OF-SELECTION.
Retrieve sample data from table ekpo
PERFORM data_retrieval.
Populate table with detaisl to be entered into .xls file
PERFORM build_xls_data_table.
*END-OF-SELECTION
END-OF-SELECTION.
Populate message body text
perform populate_email_message_body.
Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
                               tables it_message
                                      it_attach
                                using         " p_email
                                    'Example .xls documnet attachment'
                                      'XLS'
                                      'filename'
                             changing gd_error
                                      gd_reciever.
Instructs mail send program for SAPCONNECT to send email(rsconn01)
PERFORM initiate_mail_execute_program.
*&      Form DATA_RETRIEVAL
      Retrieve data form EKPO table and populate itab it_ekko
FORM data_retrieval.
SELECT ebeln ebelp aedat matnr
   UP TO 1 ROWS
    FROM ekpo
    INTO TABLE it_ekpo.
ENDFORM.                    " DATA_RETRIEVAL
*&      Form BUILD_XLS_DATA_TABLE
      Build data table for .xls document
FORM build_xls_data_table.
CONSTANTS: con_cret TYPE x VALUE '0D', "OK for non Unicode
            con_tab TYPE x VALUE '09'.   "OK for non Unicode
*If you have Unicode check active in program attributes thnen you will
*need to declare constants as follows
class cl_abap_char_utilities definition load.
constants:
    con_tab type c value cl_abap_char_utilities=>HORIZONTAL_TAB,
    con_cret type c value cl_abap_char_utilities=>CR_LF.
CONCATENATE 'EBELN' 'EBELP' 'AEDAT' 'MATNR'
         INTO it_attach SEPARATED BY con_tab.
CONCATENATE con_cret it_attach INTO it_attach.
APPEND it_attach.
LOOP AT it_ekpo INTO wa_charekpo.
    CONCATENATE wa_charekpo-ebeln wa_charekpo-ebelp
                wa_charekpo-aedat wa_charekpo-matnr
           INTO it_attach SEPARATED BY con_tab.
    CONCATENATE con_cret it_attach INTO it_attach.
    APPEND it_attach.
ENDLOOP.
ENDFORM.                    " BUILD_XLS_DATA_TABLE
*&      Form SEND_FILE_AS_EMAIL_ATTACHMENT
      Send email
FORM send_file_as_email_attachment tables pit_message
                                          pit_attach
                                    using                  "p_email
                                          p_mtitle
                                          p_format
                                          p_filename
                                          p_attdescription
                                          p_sender_address
                                          p_sender_addres_type
                                 changing p_error
                                          p_reciever.
DATA: ld_error    TYPE sy-subrc,
        ld_reciever TYPE sy-subrc,
        ld_mtitle LIKE sodocchgi1-obj_descr,
        ld_email LIKE somlreci1-receiver value '[email protected]',
        ld_format TYPE so_obj_tp ,
        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
        ld_sender_address LIKE soextreci1-receiver,
        ld_sender_address_type LIKE soextreci1-adr_typ,
        ld_receiver LIKE sy-subrc.
ld_email   = p_email.
ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
Fill the document data.
w_doc_data-doc_size = 1.
Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
Fill the document data and get size of attachment
CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = pit_attach[].
Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
APPEND t_packing_list.
Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
       EXCEPTIONS
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            OTHERS                     = 8.
Populate zerror return code
ld_error = sy-subrc.
Populate zreceiver return code
LOOP AT t_receivers.
    ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
*&      Form INITIATE_MAIL_EXECUTE_PROGRAM
      Instructs mail send program for SAPCONNECT to send email.
FORM initiate_mail_execute_program.
WAIT UP TO 2 SECONDS.
SUBMIT rsconn01 WITH mode = 'INT'
                WITH output = 'X'.
               AND RETURN.
ENDFORM.                    " INITIATE_MAIL_EXECUTE_PROGRAM
*&      Form POPULATE_EMAIL_MESSAGE_BODY
       Populate message body text
form populate_email_message_body.
REFRESH it_message.
it_message = 'Please find attached a list test ekpo records'.
APPEND it_message.
thanx
rocky

hi rocky,
pls comment the submit program form INITIATE_MAIL_EXECUTE_PROGRAM by default the email runs in background and there is no need to submit 'rsconn01' it again to that program where u actually get the pop-up...
try it
hope this helps
regards,
karthik

I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image" Help!

I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image" Help!

More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

How can I print only the attachment without the email content

How can I print only the attachment without the email content. Every time I send to print, It prints the email itself with the attachment- can I cancel that?

Hello Riklama,
When you first open the attachment (e.g. on your phone) than you can mail only that attachment. Works fine with my husbands blackberry.
Elsy

Can anyone assist with a report that extracts the External ID field in the CRM

I have a membership system where the client has imported 3600+ records some of which had the Eternal ID ('Your ID field on the import file) set and some don't.
The trouble is I need to update all the CRM records and can't import the changes as I don't know what the original external id value is. Business Catalyst support advised that they can't include this field in any report (don't get me started on that...) and I am now desperately in need of some way to get that data which is on the file and is critical to any further updates via the import files. I would delete all the records and start again except that there is no bulk delete option in BC CRM - yes you can do it in products but not CRM or Web Apps...!!! The only option available in BC is to delete one screen list at a time but then I have the issue that this matter does not relate to all CRM records - only those whio are members of a secure zone.
My need is urgent so any assistance free or otherwise would be approeciated and the solution needs to be one that enables me to run such an export on an irregular basis.

OK... thanks to those who offered assistance and I now feel somewhat a goose but then not altogether.
BC in its usual style of help documentation, are not at all clear in their explanation of how the Unique Id (which is actually the field 'External ID' in th CRM under the Misc section). Below is the description extracted from the import template
The above columns represent all the available columns that can be imported using the standard contact import feature. Columns do not need to contain information but they must be present on the page, especially if a proceeding column contains information.
If your organization uses its own unique identification number to differentiate between customers then use the Your ID column. If a value is present in this column then it will serve as the unique identifier. This means if the contact was previously imported and it is being re-imported then his or her details are updated, otherwise a new contact record is created regardless of whether a similar contact already exists in the system.
If the Your ID column is not used then contacts are generally identified by their email address. The minimum requirement to import a contact into the system is that either Your ID, Email Address, Fullname, firstname or last name must be present on a single row. If these values are missing the the row is not imported and the import will move to the next row.
If you don't provide Your ID nor an email address and only a name then the contact is added each time regardless of whether a similar one already exists in the system.
Now my understanding is that if you have used the Your Id then being the unique identifier and as such all future imports would have to use that... Well no this isn't the case at all.
If you import a set of records that all use the Your Id you can simply update those same records with just the email address - you don't need to Your Id or External Id at all!!! So what is the purpose of this field at all? I have no idea myself as it can't be reported, it can't be exported, it can't be referenced - in fact the only way you will ever see it is to open the CRM record and expand the Misc details and buried at the bottom you will find it. Now that is what I call an undocumented feature !
So end of it all is - my concerns all proved baseless and you don't have to concern yourself with the External / Your Id field no matter what the customer does.
My advice - forget this field exists and don't bother trying to use it unless you might happen to be interfacing into some 3rd party system through PAI's as this seems to be the only use I can think of for it.

UCCX 9.x Historical reports

Hi
I am experiencing installing the Historical Reports Application on a server running Windows 2003.
Even in compatability mode, the application fails with a message that it is not supported and that it has to be installed on Server 2000, Windows XP or Windows 7.
UCCX Version 7 worked on this exact server without issues.
I have tried doing a fresh install of version 9 and even an upgrade from 7 to 9, but both fail.
thanks

Are you referring to Cisco Historical Reporting Client (HRC)?
a) This is client (supervisor/manager) application and should be installed on their PC/laptop which is most likely running XP / 7
b) Are you aware of the availability of CUIC in UCCX v9 onwards? That is something to explore and it will automatically elimate any OS dependencies since its web based
Thanks!
-JT-

Unable to save a report that includes a datasource of "Microsoft SQL azure" type

I have install SSRS in azure using the following instructions (http://msdn.microsoft.com/en-us/library/dn449661.aspx) and all seems to work fine, however when I create a report in report builder 2014 (in this case empty) that includes a Microsoft SQL Azure
datasource type I am unable to save the report and get the following error message (even though when I test connection it succeeds).
"The report definition was saved, but one or more errors occurred while setting the report properties"
Reports with standard sql datasources work fine.
I have also tried creating the report using Visual Studio 2013 and get a similar error message.
I have tried this using SQL 2012 and SQL 2014 and get the same error.
Does anybody know how I can create a report with Microsoft SQL Azure datasource type?

Hi jamesla,
Based on my research, the issue can be caused by a deleted shared data source still exist under the Data Sources list in Report Builder. For more details about this scenario, we can refer to the following thread:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/7170dbee-048c-4298-89ba-df4d42924c8e/the-report-definition-was-saved-but-one-or-more-errors-occurred-while-setting-report-properties?forum=sqlreportingservices
Since the error message without detail information, we can try to render the report to see the detail error message. Besides, we can try to check it in the log file. The SQL Reporting Services log files are found on the reporting services point server, in
the folder %programfiles%\Microsoft SQL Server\<SQL Server Instance>\Reporting Services\LogFiles.
For more information about how to use Microsoft SQL azure as the data source of a report, please see:
http://msdn.microsoft.com/en-IN/library/ff519560.aspx
http://programming4.us/database/2158.aspx
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

How can I generate a data merge that includes a barcode from excel spreadsheet to InDesign?

Can you please advise if the following process is possible within InDesign CS 5.5? (Mac OS 10.8.2).
We need to create a data merge that includes a barcode. The data merge is for several thousand records.
We have a customer-supplied Excel spreadsheet that contains seven fields, one of which is a number that ultimately needs to print as a barcode when we make the data merge in InDesign.
As you would expect, the conventional six fields data merge perfectly - but we can't find a way to make the barcode print correctly within the data merge.
We have investigated several possible solutions without success.
Some solutions suggest a plug-in for Excel to convert the number into a barcode whilst still in the spreadsheet - but this doesn't come across correctly when we import the CSV file into the InDesign data merge.
We have investigated certain third party software applications but none provide the full solution we require. Some, for example, appear to create the barcode within the Excel spreadsheet but don't produce the barcode correctly when we data merge in InDesign; and some will allow us to create a one-off barcode within InDesign but have no automated way of retrieving the thousands of Excel numbers and turning them into barcodes.
We have also come across possible 'font' solutions but have had no success with these either.
For a previous job we needed to produce we outsourced to a specialist mailing company, who assured us they produced the whole job (very quickly) within InDesign. They, understandably, won't tell us how they did it. But, given the speed with which they produced the job for us, we imagine - with the correct software - the whole process is easy to do.
Can you please advise?

See second posting atHow do I generate a data merge in InDesign from an excel spreadsheet which includes a barcode

UCCX 7.x Historical Reporting Licensing

Hi, is there a limit on the number of historical report users for UCCX 7.x?

Yes. It depends on the MCS hardware and other sizing metrics. If you are a partner, you should run through the config/sizing tool to understand what value is acceptable. If not, ask your partner to do this before changing the value within System Parameters. HRC takes a significant toll on the server and setting this value carelessly can result in call processing interruptions.
http://www.cisco.com/en/US/partner/prod/voicesw/networking_solutions_products_genericcontent0900aecd80710427.html

UCCX 10.5 Historical Reporting

All - has the Historical Reporting download been removed from UCCX 10.5, and been replaced with Cisco Unified Intelligence Center? If so, how do I go about configuring supervisors to access reports?
Thanks,
Jaime

Jaime,
Yes, the historical reporting client has been depreciated in favor of CUIC. You will need to configure each supervisor with access to reporting just as before.
The URL for CUIC is: https://uccx:8444/cuic/
You may also access it via the menu: Tools --> Historical Reporting --> Reporting Configuration
Regards,
Tanner Ezell

Can UCCX 10 / CUIC Provide Historical Reports That Include Email Content?

Similar Messages

Maybe you are looking for