Double charge for a movie

please I paid for toy story 3 already please return my the money in to my account

First, do a sync to get the movie onto your computer.
Then, to reclaim the space, do a Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

Similar Messages

HT1657 I do not want to be charged for a movie I can't watch...

I have rented movies from iTunes before and not had a problem. Today I tried to rent a movie and while watching it freezes many times and then stops downloading. I have tried many different things to resume the download and the movie but this has been going on for over three hours now. Worse is that the movie has actually started downloading from scratch again so I can't even pick it up from where I left off. I will not be able to watch the movie as I need to go to bed for work tomorrow morning and since I work a full day I will not have a chance to watch the movie durring the day if by some chance it does download. I do not want to be charged for a movie that I can't watch. How do I make sure that I am not billed for this crappy service?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

Double Charge for app purchase

My order no. MGZFDZN337 dated 04/19/13 05:40PM
I have bought an app from app store through my iphone.
Today, I received invoice and found it's double charge for this app.
Why it's happen? Kindly check and delete one charge for me.
Thank you
Regards,
minsyuan

These are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

HT204088 It appears that I continue to be double charged for some purchases.

It appears that I continue to be double charged for some purchases?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Billing will not remove a charge for a movie on demand that I didn't watch

I reluctantly opted to upgrade to the X1 system back in February. Due to the not having all the boxes in stock it was well into March before it was all installed and then there were still issues with on demand service. I called technical support and was told to try to access any on demand movie after he had done his so called treaking to the boxes, which I did. Clicked on the first one on the list, which happened to be American Sniper. Just did this to see if it would play, mind you, and then continued on with the tech person. After our conversation ended I realized the movie was still playing so I stopped it and shut of the TV. Got my bill the next month and sure enough, I had a $5.99 charge for the movie that I didn't even watch. Called customer service and was told I would get a credit. Sure enough I checked my account a few days later and there was an adjustment of $5.99 but when I got my bill the next month and the next month and the next month the credit showed up but was not deducted from the amount due. Yesterday I got the bill due in August and the credit was still there but now I have a $5.99 past due amount with threats to disconnect my service if it is not paid. I called again today and spent 30 minutes trying to make the customer service person understand that I don't owe the $5.99 but she still didn't get it. "I'm sorry sir, but I can't change the way our system works." I asked for a supervisor and there were none available so I was put on a call back list. This is now 4 hours later and still no call back. All I want is my $5.99 credit. Is that too much to ask. I've been a customer for over 35 years and this is the thanks I get. I'm just about ready to cut the cord!

When the regular customer service reps can't help, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

HT204088 I was double charged for an itunes gift. The email was only received by the recipient once and her itunes is only showing one gift, not the 2 I was charged for

I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
She only received the email once. She opened it and the redemption code was automatically downloaded onto iTunes. She only received $15, not the $30 I was charged!
I've tried calling iTunes support and now I'm here.
Can a robot please help since custome service is out the window?!

The iTunes Store has no phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I have been double charged for Music Sparkles – All in One musical instruments collection of Sound , Vocals and Fun Entertainment HD Full Version, v1.0 (4 )

Hi All,
I have been double charged for the same purchase on two different days. What shall I do?

How to report an issue with Your iTunes Store purchase

HT204088 doubled charged for the same app

Why am I getting doubled charged for the same app

Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

Why am I getting double billed for VOD movies?

At least twice now I have been double billed for VOD movies. Once on a movie that I just rented once and watched. Two other times for movies I stopped watching, then resumed watching well within the 48-hour time frame.

Hello mpfrank
Did you contact the billing department and get this resolved?

HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

I am being charged for a movie rental that did not download, how do I get credit?

https://expresslane.apple.com/GetproductgroupList.action
First select the blue iTunes in the middle.
On the right, iTunes Store.
Continue
On the left, Purchases, Billing and Redemption
Apple ID account billing
'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
Select your country.
Continue
Next page, should have contact options on the bottom.
Email is the option that's always available.
Sometimes you'll get 'Schedule a call'.
Or sometimes, 'Chat Now'.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

I was double charged for a purchase i made. How do i get my money back for the second charge?

How do i get my money back for something the app store double charged me for?

Hey M_Hoag,
It would be best to report an issue with your purchase. The following resource outlines how to do so:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

Double charge for a movie

Similar Messages

Maybe you are looking for