Download Failures continue to oppress loyal customer

Photoshop CC is once again failing to install updates. Desktop component failed - new install. So much time wasted!

Why should a different browser matter? Just curious. What differences in browsers would cause this?

Similar Messages

  • How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??

    How to Troubleshoot iTunes 10.6 Download Failure in Firefox 14.0.1 ??
    posted Thursday, 02 August 2012 at 07:43AM PDT, by Matthew B. | @QHereKidSF
    SIMPLY-PUT !!
    I am desperate to know of any possible workaround solutions that might resolve inexplicable failure(s) to download iTunes 10.6 (http://www.apple.com/itunes/download/) in Mozilla Firefox 14.0.1 Browser for Windows 7 (64-bit) OS...!!
    FURTHER DETAILED !!
    In an aimlessly ill-informed effort to troubleshoot the "Please install Apple Application Support" ERROR Message reported subsequent to my numerous attempts to "repair/install" the most recent and otherwise previously up-to-date versions of Apple QuickTime & iTunes on my HP Pavilion dv4 Entertainment Notebook PC, running on the Windows 7 (64-bit) OS... I mistakenly (perhaps?) thought it wise to attempt to execute a complete uninstall/reinstall of both QuickTime & iTunes. Oops... YIKES !!
    Somewhere along the knotty entangled threads of my most circuitous web-research, as I browsed for information and instructional resources regarding proper procedure for (re)-installing Apple Application Support (amongst other peripheral software programs provided by Apple, Inc. as integral technical components essential to seamless & successful installation, application and operation of the most current/up-to-date versions of Apple QuickTime & Apple iTunes), I seem to recall reading explicit suggestions from well-rated community support contributors to proceed with the aforementioned course of action...
    Unfortunately, now that I no longer have either Apple QuickTime or iTunes currently installed on my Win7OS HP Pavilion Notebook PC, I continue consistently to fail at initializing either a functional download or installation solely of iTunes 10.6 -- so far!!
    When I link to the Apple iTunes 10.6 Download URL (listed herein, above!) and click the (blue) DOWNLOAD NOW Button located near mid-center of the left-sidebar in the presumably appropriate/correct browser tab window (fully framed and immediately visible in maximized view, on my screen), what seems then to occur is pretty much what one could only image/explain &/or describe as "zip/zilch, nothing/nada, absolute silence, stillness: a blatantly obvious failure to initiate functional download of anything at all, whatsoever...!!"
    Not a single hint of code or even a mere bleep/beep/blink/blip in my Win7OS or HP Pavilion Monitor Display appears before for me; ultimately, suggesting without any real certainty whatsoever that a download of the iTunes 10.6 Software Installation Package has perhaps initialized, successfully...!!?
    WHAT TO DO? What to do? ...ARGGHHH !!
    I am desperate to find a workaround solution with which to troubleshoot and ideally resolve these persistent difficulties I continue to encounter when attempting to download iTunes 10.6 via Mozilla Firefox 14.0.1 on the Win7OS (64-bit) of my HP Pavilion dv4 Entertainment Notebook PC!!
    Might there possibly be anyone -- anyone, at all!! -- out there, somewhere amidst the knotty entangled nets broadly cast far'cross the endlessly great and expansive waves of this worldwide cyberspace we share, who perhaps would know of a proper workaround fix with which I might troubleshoot my current web-computing technology crisis??
    If indeed so, please do come diving face-first forward toward me... with any decent amount of valuably trustworthy information, instruction, advice, guidance, support or even encouragement that you might be readily willing and able to provide!! Please, please...!!?
    Any worthwhile, effective assistance that's provided to me (in as short an order as possible) would be most sincerely appreciated & acknowledged widely across the web by me... with resounding cries of humble recognition, admiration, and deeply indebted gratitude!! At least, that's only as much as I can so far surmise to guarantee, at this point -- thus far and so moving forward!!
    Yes, indeed...!! That's a promise which I intend to keep; should all issues be resolved well much for and in my favor, as well as much, much sooner rather than far-too much later -- hopefully, even by the end of the coming day; one might say... *sigh* Hehe. WINK/GRIN...
    Boy o'boy, now... That sure would delight me to the nth-infinite degree, indeed! "As heck a'heaven-high: FOR SURE!!" I dare say...
    <Edited By Host>

    Do you have all pop-up blockers disabled?
    FYI: Please lose all the formatting in your posts.Simply makes it very difficult to follow.

  • Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

    Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
    System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

    Hello,
    Adobe has brought these new links in this matter:
    Troubleshoot Creative Cloud download and install issues and
    App doesn’t open; progress wheel spins continually
    Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

    I have an iMac that meets system requirements.  I have downloaded CS4 from Adobe and when I try to install it says "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."  This happens while it is checking the system profile.  I have read many forums and tried the following:
    Re-downloading the software
    Moving the download to an external drive to install
    Deleting all Adobe programs on my computer
    Clearing all caches
    Installing in safe mode
    Verifying the disk
    Creating a new administrator and then installing
    Attempting to re-install after the error
    None of these options have seemed to make a bit of difference. If there is another option could someone please share?  Adobe said they will not ship actual discs although I own the program.  They have yet to be able to help me when I have called. 
    Thank you in advance for any help!

    cs4 wasn't designed for that os, System requirements | CS4, Point Products
    you can check other users success here, http://roaringapps.com/apps:table
    you can try cleaning before installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    and, if all else fails, you can check your log files for more detailed error info, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

  • Loyal Customer Thinking About Leaving Soon!

    I have been a Loyal Customer of "Verizon" for years and was happy but recently i had a "Horrible Experience" my Droid X was replaced in 10-2011 and it voided a discount on 1 of my lines that i was getting for years.  I was told that i could no longer recieve the discount and that was that.  The discount was $6.00, but i guess the company would go bankrupt to continue to give me a discount that i been getting for at least 5 years. They are willing to lose a customer with a guarantee bill of $220.00 a month for $6.00.  Then i added a line on my family share account with an old phone just to find out 2 days later the phone was put on it's own plan.  I called back to correct this matter and the phone was then put on the family share plan, but the representative changed my plan somehow.  Due to verizon no longer offering my current plan it had to be sent to a special department to be put back on the account.  I then decided this is to many situations occurring back to back so i decided to look through my bills and see what my charges where from this past year.  I realized that a line i put a block on since 2008 was being charged for a 1 year for text premium services of $9.99 and 2 months $19.99. When i asked for verification of the block i was told i had blocked something else not that in 2008!  What else could it have been because i never blocked the internet or texting?  I was then told they couldn't credit me all my money back, because they don't go back that far anyway.  What?  I guess i'm suppose to keep paying for verizon mistakes.  So now my Droid X that was just replaced in 10-2011 is shutting off frequently so i decided to upgrade my phone, because a representative stated that my line was eligible for and upgrade.  I went to Best Buy on Monday to upgrade and was told i could only upgrade at "Verizon Wireless", because it's considered an early upgrade!  Am i not still locked in a contract for 2 years so why should it matter, a upgrade should be an upgrade and of course the phone is $100.00 more at verizon than Best Buy, so i see it's not about keeping your customers and making them happy it's now about how much $$$$ you can get out of me.  I am going to continue to get replacement's for both of my lines until my contract is up and looking for service elsewhere.   Very disappointed!

    First of all i probably have been a verizon customer longer than you and if you know verizon like i know verizon your taxes and fees change so if it's a $10.00 - $20.00 difference i usually  just pay it  and #2 I know what i put on the phone because this happened to 1 of my accounts back in "88" so speak what you know.  #3 I made my changes with a representative and checked my account  2 days later and that's how i was aware of the mistake the representative made. I never went over  a plan with a representative so why was the line put on a plan by itself since you know so much  about my experience!  #4 I also did all that you put up here opting out and everything and it's still  on my bill this month!  So once again talk what you know!  #5  As far as my discount this is  something i been getting for years i don't care what you don't get because i don't pay your bills  and verizon has promotions for different people, agency's and etc. everyday so everyone is not the   same so once again speak on something you know about. #6 When i was upgrading i went to an  authorized agent which was "Best Buy" so what are you talking about every phone and upgrade i  have done has been from Verizon or Best Buy not just anyone so once again speak on what you  know.   #7 anything i do i do with a "Verizon Agent" who recently has made several mistakes on my account and admitted to it.  If i'm calling and adding a phone on my family share how do my plan change?  You don't know because they couldn't answer it.  And last I want you to know that i am far from lazy so watch your mouth.  Don't get disrespectful, because you don't know me to call me out my name.  Verizon messed up and that happens,but don't quote on my comment being nasty when you don't know the facts.  I also received a $400.00 bill this month for there error not mines, due to a representative again not doing there job.

  • Loyal customer leaving Verizon Wireless

    I have been using Verizon since I got my first cell phone - not even sure what that was... Well over 10 years ago.  I stuck with Verizon as their customer service was outstanding!
    In the past month I have called twice about my bill.  The first call they told me they would remove my overage charge as I had made a mistake with regard to dates. They said a supervisor would call me back if there was an issue.  No one ever called me back, and the charge wasn't removed.  So I called back, as I didn't want to pay until resolved.  I spoke with a representative who took off a much smaller amount & said that he would have a supervisor call me back to discuss the rest.  No one ever called.
    Today I paid the bill - I may not agree with it, but I do have a choice - to look for a new provider.
    Verizon - you lost a truly loyal customer.  And with more & more options these days, you will continue to lose more with the deterioration of your customer service.
    Note - I would have reached out directly to Verizon, but since I tried that twice to no avail, and since they don't make it easy to submit issues via email or phone, I'm posting it here...

    You read right. However the process is also in state consumer laws. I would have to research it on McKinneys
    the process is any disputes regarding overcharges, bogus charges and charges in dispute will be handled as a collection if verizon sends it to Financial Security it is in collections.
    Over 34 years ago I disputed my invoice with Cellular One. it was not a large dispute but they kept billing me after my dispute of the amount, they did not say why it was owed or for what just a dollar amount. Eventually I get a in house collection letter stating to pay up or dispute it. The other option was call them up to discuss the situation.
    Since my dispute was already sent I need not send it again, I called and this very nice lady and I went through the account and my dispute and she was aware of the certified letter and she said I was correct. Take invoice, subtract payments and credits and it actually was they owed me money. Funny the creditor always thinks they are right.
    If you read the back of your credit card agreement it also tells you how to dispute your charges and your bank does the same thing. Verizon is not above the consumer laws.
    Even though its for debt collection, the certified letter dispute holds up in small claims court and in arbitration hearings. However the difference is verizon states your invoice must be paid while its disputed. This is not enforceable since it conflicts with Federal and State Consumer Laws.

  • Loyal customer for over 10 years...

    It is my suggestion that as a loyal customer for over a decade and I spend over $3000 per year, that Verizon create some customer loyalty plan where they will accelerate the time in which one gets to qualify for a phone upgrade. I am waiting for 2 years as a loyal clients which is no different from someone who's only just begun with Verizon.  It seems to me a reasonable perk to create even MORE loyalty and/or goodwill in me to stay, if I could only have to wait just one year for the upgrade deal.  Maybe folks who've been with Verizon for 5 years would qualify. Or every year with Verizon shrinks the renewal period deadline 2-3 months until you reach the NEW one year "deal time".
    Please throw a loyal customer a bone every once in awhile.  I stay here NOT because you are priced the best, but because your service is good/great and you have the best coverage.  Please keep me in mind in a world of cell phone users that are constantly jumping to and fro from year to year.
    Thanks.

    JT29640 wrote:
    Verizon=money / customers=crap I've been with Verizon many years under the new every two plan and that is being removed! Verizon has taken away one of the perks for staying. Over those years I've used this service to upgrade my phone but recently I found that upgrading is such a hassle! Before I could go on the website click upgrade and proceed with my purchase. Now, since the iPhone has come along, I can no longer order and choose the device I want! Just a couple of years ago you never heard of "Iconic device portals" or "you can't use your discount with this device" if there was a difference in price you just had to pay it. Verizon has dropped the ball with loyal customers and continue to make stupid choices as to how they restrict us! Sometimes I feel I should cancel service just to come back as a new customer for the perks! I don't need any comments from contributors that are absolutely in love with Verizon. Keep it to yourselves! We all know that you defend them but one day you'll be on the receiving end! Get a clue Verizon!
    Just so you know, I am not here to defend Verizon. Just trying to understand WHAT device Verizon is not allowing you to purchase(with or without discount, what discount, etc...), especially since you say that you are willing to just pay the difference.
    I have made 2 phone purchases since the iPhone was first released on Verizon, and was able to purchase the phone of my choice(actually my wife and child's choice, and I didn't even allow my child to get the phone of her choice as I didn't think a 13 y/o needed an iPhone) without a problem. Maybe I am not choosing the phone which is not allowed. Which phone are you NOT able to choose for purchase?
    What discount are you not being allowed to use? I have seen people on here who have said they were allowed to use their NE2 discount with an iPhone. What phone are you NOT being allowed to use your discount with and what discount is this.
    As to leaving Verizon and coming back as a NEW customer to get perks, you will have to be away from Verizon for 60-90 days before you will be able to come back as a NEW customer.

  • HT201269 I downloaded the iOS7, lost all the custom ring tones that I had on my phone, how do i get them back.  when I sync my phone, itunes says that they have been selected, but they don't show up on my phone

    I downloaded the iOS7, lost all the custom ring tones that I had on my phone.  the iTunes sync page says that they have all been selected but they don't show up in my phone? Help?

    I had the same problem and was able to fix it. Go to your iTunes and click on the Tones folder on the left under library. Some of my ring tones had an exclamation mark next to it and those were the ones that did not sync. You have to click on those and find it in your computer. Once the exclamation mark is gone, go to Tones section of your device in iTunes, make sure you select the tones you want synced, and click apply. I hope that helps you!

  • I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area.  I have stayed with 10G since the beginning.  Most months I don't use the 10G.  Verizon has no problem with me paying for Data I don't

    I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area.  I have stayed with 10G since the beginning.  Most months I don't use the 10G.  Verizon has no problem with me paying for Data I don't use.  This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages.  I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time.  Lots of charges.....But I'm am getting no help.  Not even an offer of a payment plan to help me out.  I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!!     Does anybody have any suggestions on how to deal with them?   We are not wealthy....or I would just pay this and walk away......

    There is a big misconception in what customers believe a cell carrier is obligated to do.
    You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
    Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
    There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
    Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
    Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
    Good Luck

  • When i open itunes it gives me the option to download the new version 10.3. my computer will not support 10.3. i can't by pass the download to continue with my current version of itunes. i've trashed and reinstalled 8.2.1 twice. any solutions?

    When i open itunes it gives me the option to download the new version 10.3. my computer will not support 10.3. i can't by pass the download to continue with my current version of itunes. i've trashed and reinstalled 8.2.1 twice. any solutions?

    I am in the same boat. I tried repeatedly to contact iTunes support, but was told each time that I had contacted the wrong deaprtment and they could not help me. There must be a way to still be able to use the iTunes store without paying for a system update. If not, I hope they will reimburse me the money I have in my acount.

  • Why was a loyal customer banned from online purchases without even a warning or a phone call?

    Today I tried to use 10 gift cards online to purchase another gift card. I want to be clear. In doing so there was no warning or deterent for me to try and do so. I tried was because I read a response from BB Social Media Specialist John-BBY that it could be done in the store: http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Can-you-combine-best-buy-gift-cards/td-p/86... So I figured why not see if it works online. The order was processed and then canceled. I then tried to order a portion of a larger gift card with some of my existing giftcards and then put the rest on my credit card (which has the same billing address as the shipping address for the delivery) and it was canceled again. I am not a theif nor am I trying to launder money. I am simply trying to combine the gift cards my wife and I have aquired (many of which we only have the number and the pin for) so that I can purchase 1 large item at BB. I know I can only use the numbers + pin at bestbuy.com. I cannot use them in the store as I do not have a physical card nor an e-gift card with a bar code.
    Because I am not doing anything illegal or trying to fraud anyone, I promptly called BB on the phone to make sure they know I am really me. I spoke with a nice rep who while pleasant enough, gave me the unfortunate news that my bestbuy.com purchasing privileges have been revoked?! That there was nothing that she could do. That now I have to wait 5-7 days while it is reviewed by the risk department. My case number is {removed per forum guidelines}. This seems EXTREME right?! Why if you have no GLARING public warning at checkout would you cancel ALL of my privileges to purchase online? I write software for a living. This is clearly a CATCH all fraud mechanism built into your sales system. Why don't you just put an error message on the order form saying that you are not allowed to purchase giftcards with giftcards online? Writing, testing and releasing the code for that simple error message would take a fraction of the man hours that "investigating" my single case is going to take. Let alone the possibly hundreds of other customers that you put through this rigamarole. Without any warning how are people supposed to know?!
    I am certainly not a new bestbuy customer. I have a fantastic purchase history by any retailer's standards. Especially one with such heavy competition. I am a "MY" Best Buy member. I have the Best Buy credit card. I have bought things at bestbuy.com over and over again for 5+ years! What better shining example of a loyal customer do you want?! This is a HUGE pain in my butt. I simply want to use my 12 gift cards of varying balances to purchase 1 single product. What can you do for me? The customer satisfaction/social media PR team has to be able to do something. A resounding "Our hands are tied" sounds like a real loud lack of trying. In anyone's mind (employee or not) if no one can help me this has to be seen as a huge let down of a loyal customer and a understandable reason for me to start bringing my business elsewear. I don't think I have ever been treated like this by Amazon.

    Hello jsanford,             
    Placing an online order with us should be a relatively easy process, so I can imagine your surprise to find your order unexpectedly cancelled after being a long time customer with us. It sounds like you’ve been put through the ringer just trying to figure this out on your own, and it’s disappointing to hear we’ve been unable to explain what we can do in order to assist you. I apologize for any frustration this may have caused, and I appreciate the opportunity you’ve provided us to clarify the situation at hand.
    While never ideal, there are times when we regrettably must cancel an online order from our end for various reasons. While we are unable to elaborate further as to why your specific order was cancelled, please feel free to view our Conditions of Use that were agreed upon by placing an order with us.
    Having said that, we are only able to accept up to 10 gift cards per transaction on BestBuy.com, and this could explain why you were unable to combine all 12 of your gift cards at one time. If you wish to do so, I’d suggest visiting your local store as they may combine up to 15 at one time. It’s understandable how this would be problematic though if you no longer have a physical copy of some of your gift cards, so I’ve sent you a private message to gather some additional information from you. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
     I hope to hear from you soon,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Downloaded yosemite continuity is not working with my iPhone 6.  Both on same wifi network and iCloud account.. not sure how to set it up any help is appreciated

    downloaded yosemite continuity is not working with my iPhone 6.  Both on same wifi network and iCloud account.. not sure how to set it up any help is appreciated

    Connect your iPhone, iPad, iPod touch, and Mac using Continuity

  • Download failure on free purchases of Pages and OS update

    I tried to download Pages, listed as free, and you automatically get the Mavericks update.  After notice of "download failure" I went back to th App store and deleted the free purchases of the OS update and Pages. Now, when I go back to tha App store to try again, it shows Pages at $19.99. This is a brand new MacBook Air. How can I get the free Pages download?

    Using your link, I downloaded the new version. When I dragged the Firefox icon into the applications folder, it asked if I wanted the new version to replace the existing one, and I said yes. I was then told that it couldn't be done because I had insufficient privileges for some items. Is the reason for this that I didn't trash the old version BEFORE dragging the new one into the applications folder (under the assumption that "replace" meant that the old version was trashed as the new one was installed)? If not, it appears that I am back to the same problem I've had before.
    Since I'll be replacing this computer soon, it seems too troublesome to bother with this update. I'd just like the update reminders to go away!

  • 8 years of loyal customer, today is the first I've been dissapointed....

    I had '1000 BONUS MINUTES 2 YR RENEWAL' and '1000 BONUS MIN SHARE SECONDARY 2 YR RENEW'.  It doesn't say "...FOR 2 years".  Just an additional description of "2 YR RENEWAL". 
    When I first got these bonus minutes, I asked the rep if there was expiration date, he said no as long as I have my service with them, I would have these until I either use it up or leave verifizon.  Of course, I checked the renewal contract before I signed, it is no where in the contract that states it will expire at a certain date.  I went through couple renewal already with these bonus minutes.
    I've finally went over my minutes.  Never worried because I had the extra bonus minutes.  I got the bill, Verizon charged me and when I called, they said it expired few months ago.  I explained the story, even asked them to send me a copy of the exact contract with my signature.  I am holding it now and there is no expiration date nor states it expires in 2 years.  He's telling me to go to the store to dispute it and show the contract.  I was like, i'm trying to save time from over the phone and ask if he could do something.  The only thing he could offer me was eliminate half of the overage (I went over of about 100 minutes).  Even when I mentioned I've been with them for over 8 years and this is the first time I've had problems with them.  He didn't seem to care.  Is he not trying to do anything because I'm still currently under their contract?!?  I bet if I my contract was up, he would definitely do something so that I would stay with Verizon.  Well, many companies are like this when they know you are still under their contract.  They are more nicer and would be willing to do more to keep you if you are not under contract.  But still, the contract does not state the bonus minutes expires and I've been with them for so long.  The best he could do is take out half??? 
    I want Verizon to point to me on the contract where it states it expires and then I will pay for it.  But I do not see it.
    Do the math Verizon:
    1)  A customer who's been a loyal customer for over 8 years, Verizon receives the payment for the overage and have the customer for one more year, and then leaves to another provider.
    2)  Or Verizon takes care of this bonus minutes (if they say it's only good for 2 years, put it under contract moving forward), Verizon puts back the 2000 bonus minutes with no expiration as what the customer signed, the customer stays with Verifzon. 
    hmmm...kind of hard to see the long term investment...but i would go with option #2.
    **Yes, $45 is not that much and I understand many came into situation of paying hundreds of $$$ but it's the principle and what I've sign for**Hey we got bills to pay.  If we treat all our bills like this where we do not worry about little amount, it adds up!

    Wow!  You've been a customer for 8 years, I've been a customer for a decade and I JUST recently learned (after going over my allowance 2nd time in 10 yrs) that loyal customers, per Rihana (a supervisor I had to resort to working with), are given "bonus minute packages."  Customers are supposed to be able to locate them in their online account under plan drop down box, under "promos."   Per Rihana, the bonus minutes NEVER expire IN FACT I will accrue more over time.  I was told I currently have 2 "bonus minute packages," one for 50 min and a second for 150 min "to use if during a billing cycle you may be close to going over.  This is to avoid having to upgrade to a bigger plan temporarily, mid-cycle, not having to pay the extra $20+tax, to avoid atrocious overage costs, only then to go back to your normal plan come next cycle, provided you feel confident you will not repeat the same mistake.  "You are able to see your bonus minute packages online, however you MUST call customer service to have them applied."
    Rihana graciously waived my overage minutes after apologizing for the fact that I was never made aware of this precautionary measure. 
    Later that day I went online and noticed my bill was promptly adjusted (that was nice to see) and to check out these bonus minutes.  After searching some time, and FAQ'ing it up, I found the support forums.  I found ONE other customer inquire and get a response from a VZW rep that they are located just where Rihana told me.  BOTH that customer and myself have yet to see them. 
    My fear is that they were used instead of the credit issued as proposed ("I'll waive the overage minutes this 1 time").  Should this be the case I will have been grossly mislead and downright lied to.  I will not hold contempt prior to investigation so my next step is to, once again, call a rep and inquire about these elusive bonus minutes.  Be aware customers, there are potential precautionary promotions such as these but we are not made aware of them, we must inquire! 

  • Can't launch installation for CS4. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

    I got a new macbook pro with mac ox 10.9.4 and couldn't launch the installer for CS4. The setup error message was "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." Any idea you have would be greatly appreciated. Thank you,

    I checked the earlier log file. It seemed recorded with error and fatal, when I first experienced with the message titled. Please see the messages below.
    Moreover, after running a cleaner program, there was no error and fatal message in a log file.
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    729 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    727 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    725 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    3 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    1 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 11:53:16 2014 ERROR
    [       0] Sat Aug 16 11:53:16 2014 ERROR
    [       1] Sat Aug 16 11:55:50 2014 ERROR
    [       1] Sat Aug 16 11:55:50 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 11:55:50 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 11:55:50 2014 ERROR
    [       0] Sat Aug 16 11:55:50 2014 ERROR
    [       1] Sat Aug 16 11:57:07 2014 ERROR
    [       1] Sat Aug 16 11:57:07 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 11:57:07 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 11:57:07 2014 ERROR
    [       0] Sat Aug 16 11:57:07 2014 ERROR
    [       1] Sat Aug 16 11:57:54 2014 ERROR
    [       1] Sat Aug 16 11:57:54 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 11:57:54 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 11:57:54 2014 ERROR
    [       0] Sat Aug 16 11:57:55 2014 ERROR
    [       1] Sat Aug 16 12:03:05 2014 ERROR
    [       1] Sat Aug 16 12:03:05 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 12:03:05 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 12:03:05 2014 ERROR
    [       0] Sat Aug 16 12:03:05 2014 ERROR
    [       1] Sat Aug 16 20:18:35 2014 ERROR
    [       1] Sat Aug 16 20:18:36 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 20:18:36 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 20:18:36 2014 ERROR
    [       0] Sat Aug 16 20:18:36 2014 ERROR
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    748 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    746 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    744 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    742 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    740 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    738 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    736 Error rolling back command ARKCreateDirectoryCommand
    [       1] Sat Aug 16 20:41:43 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 20:41:46 2014 ERROR
    [       0] Sat Aug 16 20:41:46 2014 ERROR
    [       1] Sat Aug 16 20:42:27 2014 ERROR
    [       1] Sat Aug 16 20:42:27 2014 ERROR
    [       1] Sat Aug 16 20:42:27 2014 ERROR
    JavaScript processing failed with error:
    [       1] Sat Aug 16 20:42:27 2014 ERROR
    721 Error rolling back command ARKRegisterApplicationsCommand
    [       1] Sat Aug 16 20:42:27 2014 ERROR
    [       0] Sat Aug 16 20:42:28 2014 ERROR
    [       1] Sat Aug 16 11:53:16 2014 FATAL
    [       1] Sat Aug 16 11:55:50 2014 FATAL
    [       1] Sat Aug 16 11:57:07 2014 FATAL
    [       1] Sat Aug 16 11:57:54 2014 FATAL
    [       1] Sat Aug 16 12:03:05 2014 FATAL
    [       1] Sat Aug 16 20:18:36 2014 FATAL
    [       1] Sat Aug 16 20:41:43 2014 FATAL
    [       1] Sat Aug 16 20:42:27 2014 FATAL

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