Loyal customer for over 10 years...

It is my suggestion that as a loyal customer for over a decade and I spend over $3000 per year, that Verizon create some customer loyalty plan where they will accelerate the time in which one gets to qualify for a phone upgrade. I am waiting for 2 years as a loyal clients which is no different from someone who's only just begun with Verizon. It seems to me a reasonable perk to create even MORE loyalty and/or goodwill in me to stay, if I could only have to wait just one year for the upgrade deal. Maybe folks who've been with Verizon for 5 years would qualify. Or every year with Verizon shrinks the renewal period deadline 2-3 months until you reach the NEW one year "deal time".
Please throw a loyal customer a bone every once in awhile. I stay here NOT because you are priced the best, but because your service is good/great and you have the best coverage. Please keep me in mind in a world of cell phone users that are constantly jumping to and fro from year to year.
Thanks.

JT29640 wrote:
Verizon=money / customers=crap I've been with Verizon many years under the new every two plan and that is being removed! Verizon has taken away one of the perks for staying. Over those years I've used this service to upgrade my phone but recently I found that upgrading is such a hassle! Before I could go on the website click upgrade and proceed with my purchase. Now, since the iPhone has come along, I can no longer order and choose the device I want! Just a couple of years ago you never heard of "Iconic device portals" or "you can't use your discount with this device" if there was a difference in price you just had to pay it. Verizon has dropped the ball with loyal customers and continue to make stupid choices as to how they restrict us! Sometimes I feel I should cancel service just to come back as a new customer for the perks! I don't need any comments from contributors that are absolutely in love with Verizon. Keep it to yourselves! We all know that you defend them but one day you'll be on the receiving end! Get a clue Verizon!
Just so you know, I am not here to defend Verizon. Just trying to understand WHAT device Verizon is not allowing you to purchase(with or without discount, what discount, etc...), especially since you say that you are willing to just pay the difference.
I have made 2 phone purchases since the iPhone was first released on Verizon, and was able to purchase the phone of my choice(actually my wife and child's choice, and I didn't even allow my child to get the phone of her choice as I didn't think a 13 y/o needed an iPhone) without a problem. Maybe I am not choosing the phone which is not allowed. Which phone are you NOT able to choose for purchase?
What discount are you not being allowed to use? I have seen people on here who have said they were allowed to use their NE2 discount with an iPhone. What phone are you NOT being allowed to use your discount with and what discount is this.
As to leaving Verizon and coming back as a NEW customer to get perks, you will have to be away from Verizon for 60-90 days before you will be able to come back as a NEW customer.

Similar Messages

Very disappointed in Verizon's service after being a customer for over 8 years

I bought 2 LG chocolates on the family plan.
From the start the touch feature has been less than satisfactory, when you scroll it scrolls so fast you often can't get to where you want to be.
Recently the touch screen has completely broken down and you can't text, retrieve calls, find a contact using the touch screen because it freezes. This was the case on both phones within the same time frame
I took the phones back to verizon yesterday and told them the problem. They acknowledged that this was a defect with the phones. They told me they would apply a software upgrade which would take abou 20 minutes anth that would fix the problem
I left the store for 20 minutes and when I returned they told me that the upgrade did not work. They said I had insuranceon the one phone but not the other and that they would replace the one but that I needed to upgrade the other.
I argued the point that this was a defect and it should be replaced/fixed as a defect. They told me that when you buy a car, and the warantee expires, you have to pay for repairs.
I said that when a car has a defect, they recall the car and fix it for free. They then countered with the fact that I shuold remove my internet package to reduce payments.. even though I told them I needed to access e-mails.
They then tried to sell me a home phone, which I had not come in to buy, but they refused to address the real issue which was that I had to replace the faulty phone that had a KNOWN DEFECT!!
I am so disillusioned by verizon wireless that when my contract is up I am seriously considering one of the other carriers that provide unlimited calling/texting for much less
To her credit, one of the techs who was helping me did get my connection fee waived because she saw how upset I was, but the other one was completely unheplful.
And one of the other engineers told me I had bought an piece ofold technology garbage .
Yet they were still not willing to help me by replacing the piece of garbage.

Phones sold by Verizon have a one year manufacturer's warranty, and the tech was right, after that time period, unless you have paid for the extended warranty, you are responible for repacing a defective unit. You can look for another carrier, but these warranties are provided in partnership with the companies that actually make the phones. That means that the policies are basically the same across all carriers, because ultimately, it goes back to the same handful of companies that are making the devices.
In general, if you want tech support, don't go to a store. Store employees are trained and employed to sell, sell, sell. That is how they make their commissions, and how their managers earn their paychecks. If you call in and speak directly to tech support, you'll get people who are paid and trained to help you, and who won't have a vested interest in pressuring you to buy additional products.

DSL down EVERY month for over a year!

This is both sad and ridiculous that I've have had my DSL internet go down pretty much every month for over a year now and I can never ever get a reason, requested call back or decent credit/discount for all my pain, suffering, time and heartache this has caused me!
Finally after over a year of calling and verizon telling me EVERTIME that my line is coming up with an issue did I get an agent who finally listened to me that it's every month and said "I'm going to fix this for good!" He told me that he was going to authorize my line be changed over or something- said its costly to Verizon but since its documented that there really is outages every month from my line he will do it he also gave me 800 number said when all was said and done I could call and receive credits for my constant issues! Said my internet would be down few hours while this was being done but he would call me as soon as it was done on Monday he "promised" well this was end of June 2015, maybe 22nd anyway morning came and like he said no internet and got text that Verizon was coming, ok no idea what time it went down but I got up at like 8 am and it was down well now it's like 2pm and still down and never once did I see a Verizon truck nor did I get any call - I call 800 # told my line is still showing being worked on but he would call and check what was going on... Comes back said they are still working on it but they said you can reboot your router/modem. "Would you like me to assist with that?" I say yes and he gets me back on and says I will get a call as soon as everything is all set with my line, he confirms both my phone numbers and I thank him. I go to work and still hear nothing so at around 10pm I call Verizon and get someone from India saying my line is still being worked on and that I would receive a call when fixed. We hang up and I call the 800 number I was given for my credit, agent was nice but said if line is being worked on still I can't get any credits until work is completed well I get a beep on my phone and ask agent if she could hold on I think Verizon was calling me back... It was the agent from India saying he now sees my work is completed (at like 10:30 pm) so I thank him go back to agent from America and tell her so she says "let me check again" comes back says I'm sorry I'm showing on my end still down and says I should call back tomorrow to get my discount. I call back next morning and I was told that she didn't see any work done on my line that agent talked me through router/modem reset and fixed issue! I was like NOOOO! She said she would make some more calls because she read the notes and said I was right this makes no sense.... She said unfortunately I couldn't get a straight answer but I'll take money off for your inconvenience! Ok now it's almost 3 weeks later and my internet is completely down!!!! I call and I'm told "I see your internet is going down on a pretty regular basis let me call a level 2 tech stand by"he comes back says I'm in luck tech said they are going to reroute my lines! I was like WOOOOO I was told 3 weeks ago that was done and that I want to be connected to that tech or tech manager or supervisor and he tells me he can't connect me but assures me they will call me back.... Nothing... Today I get a text saying my issue will be fixed by Wednesday Juky 15th ... Still no call so around 2pm I call get agent who just keeps saying my issue will be resolved by Wednesday I tell her I want tech supervisor to call me! She says that she can't but assures me once issue is corrected Wednesday a tech supervisor will call me! I said no you guys always say that and that I want a tech supervisor... She tells me she put in a remark and that a tech supervisor will call me...
HOW DO I GET A STRAIGHT ANSWER FROM YOU GUYS? I have pretty much every service you provide in my area! Home phone, DSL, directv through you, personal cell phone, work phone! Not counting my work phone I'm paying over $320 a month and I'm always on time and been a loyal customer for so many years that I now lost count and you have made my family's internet experience a living nightmare not to mention that every time my internet goes down it screws up my surveillance cameras go down and the camera guy now charges me a fee to come down and get them going on my network because it's so frequent and keeps telling me to go Comcast! I'm going broke staying with Verizon and I WANT someone to call me and explain what's going on and take ownership and comp me for all the time I wasted! All this and Verizon wireless won't even throw me a few more gigs a month on my service since I have to use my wireless cell gb's due to my verizon DSL being down and not being able to get online any other way!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

Failure to fix my cable for over a year and a half! HELP!

Failure to fix my cable for over a year and a half! HELP!
I regretfully have to inform you that I might have to discontinue using Comcast, for the following reasons if I cannot et you to resolve these issues. It should be noted that this is something that I do not want to have to do. However, basically I have no choice.
1. Repeated and Constant Internet Issues and Poor TV Quality for over a year.
2. A substandard quality of service, just even compared to my next door neighbors who has Comcast. The service has issues daily. Not a week has gone bye without an issue either small or large.
3. Constant and repeated interrupt of service and an overall low quality of product. Time Outs, High Ping rates into the 100s and 200s, Cable Light Off, Poor Quality of TV picture, fuzzy, Digital Blocking even on non-digital channels with or without box, Occasional CB Radio chatter over interment connection <-(the odd one).
4. The constant run around from the employee’s at Comcast and Service Department who either are unable to fix my problem, or unwilling to fix my problem, or have no one qualified to fix the problem. The amount of service calls and tech support personal I have had come to my house and had to call is so numerous I cannot even recall the amount.
5. Paying full price for a substandard quality and product while others around me do not have too. Including my next door neighbor which does not seem to have an issue.
The Story-
I purchased this house over a year and a half ago. Note; I did think it was odd that the pervious owner of this house had Comcast TV, but a DSL internet connection (I know now why he had to do that). In a brief conversation with him recently when he was visiting our next door neighbors he told me of how he had the same issues and had to switch to DSL.
I am, and always have been an avid Cable user and in particular for the Internet as the Broadband just makes it so much more enjoyable. I used Time Warner Cable for over 7-years prior to “having to” use Comcast with great service and good connection and a highly enjoyable time over the internet playing games and surfing the web. I have to use the words :“having too”, as you are the only Broad Band Internet connection in my area currently (I moved to the Burbs, not the Boonies) so I still don’t understand why my choices are limited. Must be nice to have a Monopoly though. : ), and I am starting to think this maybe part of my problems and why nothing is being done.
In any case, my internet use is for entertainment only. Surfing the Web, playing video games, Online Classes, and whatnot. Nothing life treating, or a must have service and basically, fun for the family, not for frustration. I like to use Cable as I never have to worry about the line cutting out or losing connection. This used to be the case, but with Comcast I do have to worry about this, and it happens often. Simply put: it is NOT always ON as advertised, at least for me.
The Issues-
From day one, I have had nothing but repeated and constant issues with my internet service. I don’t even think I had Comcast a week before I had to make my fist service call. See I was used to another Cable service and silly me expected my cable to work. From there it was all downhill. I have had so many service calls its actually outlandish and would be funny if it was someone else. Its like a TV sitcom actually.
Each and every service call goes the same way. Tech comes out, stands around, recognizes the problem and leaves. No fixes mind you, and the reasons are below.
Recent History-
With the internet on the fritz again and only seeming to get worse I decided to call and have someone come out and check it. A preemptive strike on my part in other words, before it totally blew out like it does and taking days for it to come back on. I have been dealing with this for over a year getting kind of frustrated with the whole process.
I talk to the service department and they also see the issue (sporadic interrupt of service and poor quality). With so many problems and the list ever growing most likely on my report the service guy said he would send a Line Tech out to check my problem on Monday (the ninth).
I think to myself finally some progress and it only took a year, a real Line Tech my issue is sure to be solved.
Unfortunately, the apparent Line Tech does and did the same as every other tech sent to the house. Set around for 20 or so minutes futzing around with the computer. Notes the issue of single loss and poor TV quality makes some notes and says sign here. *take note of paragraph below about Line Tech.
Around Thursday, I call up the service department basically asking if and when my service problems will be fixed. With little shock and surprise I was told that nothing is scheduled the last service call the Line Tech was not really a Line Tech and I should have been called back and or at least informed of that a Line Tech was not scheduled to be sent. This is normal by the way.
The Phone Tech checked my service and found that an issue did exist and proceeded to tell my that he would advise his supervisor of the issue. He also stated that if someone had not called me by 6:00PM this coming Saturday, that I could call and he would expedite matters.
Tick-Tock-Tick-Tock-Tick-Tock-Tick-Tock
Saturday at 6:20PM I call up the service department, punch in my phone number and low and behold I’m sent immediately to the Clams Department instead of the Service Department LOL.
After explaining the issue to the Clams Department (my thinking is at this point is; why pay for it if its not working and they wont fix it) I am transferred to the Service Department after a brief expiation of the issue. I guess I am a little late with my bill, but can you blame me?
The Run Around-
Talking to a new service persona again which is the same with ever tech sent to the house (Never the same one twice). Apparently nothing is on my report about this call I made earlier, or he does not note it.
The new service tech while helpful and curious taking the brunt of my frustrations at this point goes through the same procedures that I have been through so many times now I know them by hart. I acknowledge the fact ahead of time to myself that my tone although frustrated is nothing personal, and the service tech should not take it personally. Its just that at this point I’m beyond frustrated. I try to be as understanding and curious as I can while he tries to help me.
I explain the repeated problems and what is going on. In this instants the service tech mentions something about some service package (come kind of other signal maybe being sent to the modem).
At the time my internet is somewhat working with only a few time outs and just above normal pings so I cant really blame him for not seeing an issue. I’m mainly calling just to find out why I didn’t receive a phone call, or get another appointment to have this checked into.
My service was cutting out right before I called, which is why I called. The service tech just happened to check my service while it was working for 20 or so minutes. : P
Although, I am sure the Tech knew what he was doing and seemed very knowledgeable and probably thought he had resolved an issue that has been plaguing me for over a year now I knew nothing had changed. (this has happened before by the way same exact procedure in fact, and must be part of the training).
I’m trying to hold my volume down and not get too upset. Its not the techs fault and probably does not know I have gone through this procedure before. I want to try to explain this but he is busy trying to work his magic. I remain calm, but I even made the statement that I would probably be calling him back in 15-minutes. I try to end the conversation and phone call as politely as I can. Its not his fault, his just trying to do a job.
Anthony
Case Number: 053300005
Well not even five minutes later you will never guess what………… Pings start dropping and the internet is cutting out on me.
The Problem-
The problem has been defined as a Line Issue, and an On and Off interrupt of service. At this point even the TV is being affected. From the first time I called (like over a year ago) the issue is defined to me as an On OFF issue.
The Problem trying to get this fix-
You apparently have no Line Techs.
The Pole near my house is apparently a Forbidden Area that no one must go near. LOL
You cannot get these people to go near it apparently. They only classify the problem and go away never to be seen nor heard from again.
Now honestly I can understand with employee issues seeing this happening from time to time, but not for over a year and with service calls up in the tens and twenties…..
Worst of All-
I think the worst part of all of this is I have become so used to the poor and substandard quality of service. So used to it that I only call or complain when its totally out or is visually not working correctly and can be tested. I don’t call and complain because its not working as Advertised, because in fact it really never did or does.
I also, don’t call a lot of the times because of dealing with the service department. If its working at that moment they cannot define the problems. Not really anyone’s fault as it looks like its working even if the pings are in the 200 range or currently no time outs are accruing. I mean at least its working, and they say Speed is not Guaranteed anyway.
The Forgotten and Unanswered Questions-
I don’t know about the rest of you but sometimes while talking to people I forget to ask questions or the question does not come to mind until the conversation is over with. In any case, the Phone Service Tech said that what he did should have been done along time ago.
However, if my cable was somehow magically fixed by what he did I still have these questions;
1.What happened to my Service Call and why did no one call my by 6:00PM today?
-I waited around for the call actually, and I really would like to get this issue resolved.
2. Why is my TV picture still bad?
3. Although my internet seemed to be working today and only cut out once for a brief period of time why did the supposed fix of the Phone Tech double and even triple my pings, and still occasionally cuts out?
This is usually when I can tell its going to start acting up as the interrupts become more frequent and growing in intensity and length. I always have them anyway I am used to it.
However, on the other hand, I am already seeing time outs and interrupts and should I be paying full price for a lower quality of service compared just to my next door neighbor ?
This is a very hard question for me to ask myself. I like using Cable rather than a Dialup Service, but there is also the whole principle to the matter as well.
*Should I pay full price for a service that is substandard to everyone else’s?
*Should I pay full price for the same connecting I used to get a discount for, because of the poor quality?
*Should I call and complain everyday and turn this into a daily ritual? I cant keep taking time off from work to wait for someone who does nothing except stand around and futz with the computer for 20mintes and recognize the issue.
*Should I have to complain so much and go through the process which is like pulling teeth to get you guys to do something about it?
Maybe this is all my fault, and I am doing something wrong. What do I have to do to get this fixed? I don’t want to have to get DSL, so someone please help me. What am I doing wrong. I cannot keep taking time off from work to have someone come out only to recognize I have an issue and never fix it.
To Whomever at Comcast:
Is it so wrong of me to want, after a year of having repeated service calls with no resolution to the issue to ask, and request, that the cable service provided to me is the same as everyone else’s?
If you handed noticed-
Well if you haven’t noticed by now I am really tying to get this situation fixed and resolved. Mostly because, it is to the point where I am going to have to stop using Comcast and get DSL, or AOL or something because its more reliable. Which I really don’t want to do in the first place cable is supposed to be reliable and always on and faster.
A little over a year not and I am running out of options though.
Seriously Cant anyone help?
Message was edited by: Anon1245678

Part/3-
Swami
Wed/Jan/18
An eventful day-
Just a few minutes ago, got a phone call from the Comcast Cable GUY (2:20pm). He then Says he’s been working on trying to find the problem from 1 O’clock. Apparently, and maybe the case, (it was a brief conversation and he will get back to me later) but maybe some part has gone bad somewhere and he said he was waiting on a phone call from someone else.
In any case, he said that they are trying to clear up the problem and that its been running better sense the Jan/14.….? Not here it hasn’t. LOL We also had a brief discussion about how due to my repeated use of the internet that maybe I notices this more than other people do. My next door neighbor does not seem to have any issues last time I talk to them. But the guy said someone who lives on Broadway (few streets over) has been having issues too so maybe its this part.
I said; So I should see some improvement today… silence…and a brief pause….. After I find out what the problem is Ill come over and discuss it with you so you know exactly what is going on.
I do have a feeling I am going to be told this is going to take weeks to fix or at least awhile. Apparently a Part is needed maybe. Ill have to wait until the guy shows and gives me a full explanation though.
I called my wife and told her of the event and she is pretty emphatic about returning the TV cable box as the TV picture is better without it and she only really looks at the local or 3-like 70 anyway. She was like “Bad Part?” well its been bad for over a year then! We should get a refund for the whole year then… Sorry Comcast she is on a Refund Kick… I just want it to work.
Part/4-
The Tech Supervisor Mark, showed up at my door and tried to explain the issues. I felt kind of bad cause I probably know he got Chewed on along with some other people probably. At least they sent someone older and who looked like he had more experience and knew what he was talking about and could actually find the issue.
I tried to be as apologetic as I could, and tried to explain that its just because this has been such a persistent issue over the past year and a half, and I have had way too many service calls for this not to be fix by now. I even went so far as to explain; it’s a new year and we are trying to get this problem finally fixed. I was also quick to mention how nice it was outside and that at least it was a good day to run around outside. I would have felt really bad if it was raining or snowing out, but it was a nice day probably upper 60s and sunny.
We briefly discussed the issues and he said he and some others (I guess) had been working t the Head End fixing some issues… Which actually might have fixed my TV picture, seems better right now currently though. Currently NO digital Blocking on any channels currently, but as I said, it’s a sporadic issue popping up one day and going away the next or the problem lasting weeks and months then nothing for a few days and weeks.
Mark, tried to explain that maybe the problem that I might been having (apparently along with a few others) was that a Temporary Line was connected on the MAIN. Basically 1” Main Line Cable run it to cable like that’s in your house (cant remember but off hand I think its 5, 10 or 15 gauge cable) and back to 1” Main Line Cable. It was all a little technical, I just nodded and said yes, and at least you might have found the issue right?
He didn’t know how long that had been like that, and I said; probably for over three years as the previous owner had issues too, or at least sense I had bought this house about a year and a half.
I went so far as to showed him some print screens of some of the issues I have been having, and I know he noticed all the yellow recites in my computer room. : P Unfortunately, I deleted all my old Print Screen saves when the guy last Monday (ninth) showed up and said he would fix the line, or at least track it down. I only had one from the previous night to show him or something.
In any case, while discussing this Mark, said the guy that came out the other Monday never filled out a work order or something like that. I basically tried to explain that is the kind of thing I have been dealing with for little over a year. Tech after Tech after Tech; as I looked at all the yellow recites on top of my computer desk.
Mark also, basically said, I should have pretty fast cable considering I only have two nodes and then basically it runs back to Comcast, or something like that. However, that Temporary Line is probably causing the issues. No definite date on a fix, but maybe 24-hours or a few days, but the matter had been expedited or something like that. *Cross fingers*
That’s the real issue with this cable, its sporadic, and comes and goes. I’m pretty sure they are going to try to replace that line, but you know what….. I have heard that before actually. I have actually heard that for over a year now. Even the expedited part. : P
Mark tried to thank me for pointing out this issue, and made some comment about how its actually helping them….but………. I can kind of tell he had been getting yelled at or something by someone. It was not obvious, but I could tell.
I felt kind of bad about that, but… That happens when you work for someone, and the people who work for you (below you) don’t do what they are supposed too.
I kind of tried to briefly explain to Mark about the issue again and that usually by the time a Supervisor gets out the issue has cleared up for a time….. Odd how that works by the way. But basically I got the old…well it looks like its working ok now and you should have seen some improvements over the last few days… thingy..
We started talking about that Temporary Line being connected again and I walked Mark to the door and we said our goodbyes and I apologized again for being such a pain in the about this whole matter.
Part/5-
I called the wife and told here about everything. The first thing she asked is; is it fixed? She is still not happy especially when I tired to explain what the issue was and probably was and that at least maybe they found it.
I have no idea of what kind of onward action maybe on my part in the end if things don’t get better. Its like trying to argue with the old Bell Telephone Company when that was the only phone company in the US and no other phone companies existed.
I hope to one day, be a satisfied Comcast Customer, but to date I have yet to feel that way, at least with the Internet in any case and that’s only because I really don’t watch TV.
I am also, hoping when, and if, some LINE is replaced somewhere that I see some drastic improvement along with apparently a lot of other people in my community and a lot less issues also. I still don’t believe that I should be just setting for; Ok well at least its ON now, or the light has finally stopped flashing.
All a SNAFU?
That’s highly questionable at this point, and I have to be honest with you. This is going on a year and a half of dealing with this. This SNAFU, could be the case, but it seems more like policy, or a standing Comcast Company Directive actually if you want my honest opinion. I don’t know what the Maintenance Budget is for my area, but you might want to consider doubling it, or tripling it.
I really don’t care actually when this is fixed, as long as the issue is fixed. I cannot make a final judgment until it is finally fixed and go on and try to take further action onward from that point.
Thus far I have only been given an explanation. I don’t know if anyone at Comcast realize exactly how many times I have had an explanation given too me though (either on the phone with a service tech or from an actual person “tech” at my house). The list is extensive of the actual explanations I have had over the past year and a half, but my favorite one is; squirrels.
Part/6-
We are still waiting on phone calls from people who said they would call us back today and check what’s going on. Both of us, (me and the wife) are slowly losing momentum again as this whole issue gets dragged out for weeks and weeks at a time.
She is tired and I’m tired too, and Comcast is warring us down again it looks like. My wife was like; “do I have to call them, I really didn’t have a good day anyway and I’m tired. They were supposed to call us anyway, lets wait.”
I tried to make a phone call (half heartedly, I myself as I’m tired too) as Carla (at my local Comcast office) wanted to know how the service call went, but after repeated attempts and being shuffled off to Billing, and then being put on hold : P ……and its actually getting close to dinner time. Maybe after dinner if I don’t just fall asleep first.
So, in the end its still hang on for a few more days, and or, wait to have the problem fixed. Your guess is as good as mine, people. More Smoke and Mirrors or an actual Fix. Your guess is as good as mine.
As for me, I’m going to bed, I’m worn out. Maybe a new line to replace that temporary one, maybe just saying I might get a new line to replace that temporary one.
The Saga continues. Maybe it will end someday.

After having my iphone 4 for over a year, the front screen cracks :(

So after having my Iphone 4 for over a year and purchasing the apple CARE protection plan, apple is acting as if they do not care about me and my phone. I have never traded in my phone and never had a problem with it until now. My screen is cracked and when i tried to go to the store to get it fixed, all they tell me is sorry you have to get a new phone for $199. My husband and iI are a huge apple fans. We have a mac book, mac mini, ipad 1 and 2 and 2 iphone4s. We are very loyal to Apple, but after this experience, I don't see how i can continue to be. I purchased the apple care plan and thought i would be able to use it since i never had a problem with my phone but they proved me wrong. I didn't want to have to purchase a whole new phone with the iphone 5 coming out because i plan to purchase that in the first shipment. I'm so disapointed and heart broken. I don't know what to do. I wanna cry right now. When it rains it pours. Just disapointed that this had to happen with APPLE!!!! and now i'm reading some of these responces and learning that some people have gotten their phones changed for FREE?!?!?!?!?!? What's up with that? I feel apple should give everyone one OOPS clause. and after that then you have to fend for yourself especially if we have to pay for a protection plan that we will not use or will not transfer to another phone.
So disapointed
<IMG class="jive_macro jive_emote" src="/4.5.6/images/emoticons/cry.gif" ___jive_emoticon_name="cry" jivemacro="emoticon" mcesrc="/4.5.6/images/emoticons/cry.gif"></P>

Apple Care is an extended warranty, NOT an insurance plan. Ford isn't going to fix your car for free when it gets wrapped around a tree.
With the advent of the iPhone 4S and AppleCare+, the geniuses at the Apple Stores lost the freedom to replace damaged phones at their discretion.
There is no "oops" clause in the warranty. If you've paid for Apple Care, that coverage will transfer to a replacement phone, provided you pay Apple for the out of warranty replacement.

Upload making service unusable for over a year!

Folks,
I won't bore you all with the details, but my broadband has be lousy for over a year. The problem is that nobody at BT actually takes ownership - they simply run a few tests and send it along to the next person and eventually, you end up back where you started with nothing resolved.
I dare say my case is a difficult one - SO my question is WHO IN BT WILL OWN THE DIFFICULT PROBLEMS AND HOW DO I REACH THEM?
Sorry for the "shouting" but I've been wrestling with this for a year - a year! - and have no indication that a single person at BT gives a **bleep**.
So - hopefully you can help.
Stuart

Hi stuarteaston,
Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Edit: For CL and Mod reference:
1) http://community.bt.com/t5/BB-Speed-Connection-Issues/Re-Terrible-upload-speed-on-BT-Unlimited/m-p/1... - This thread here may be linked to the same case.
Cheers
I'm no expert, so please correct me if I'm wrong

I cannot use Firefox for over a year now as I get a 404 error message. I have cleaned caches etc, deleted & reinstalled twice & it freezes on the Hulu site.

I cannot use Firefox for over a year now as I get a 404 error message; it is frozen on the Hulu site.

Are you using a bookmark or does this also happen if you type the address of the main (home) page of the website?
Bookmarked pages can become invalid, so you may have to enter the main page and then navigate to the wanted page.
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Battling Skype for over a year on overcharges rela...

I have been battling Skype for over a year on overcharges related to my Skype telephone number subscription and frankly I am sick to death of the overcharges, inability to modify my subscription, the incompetence of the online chat tech support professionals and complete and utter unwillingness to respond to legitimate concerns about overcharges on my account and the need to have credit issued back to me and my account brought up to the subscription program I choose to purchase. Skype has absolutely NO CUSTOMER SERVICE whatsoever through email, bulletin boards, online chat and after over a dozens of tweets directed at twitter accounts Skype, Skypesupport and microsoft over many months with no replies, I am absolutely sick to death and disgusted with Skype and Microsoft, it's people and services. I demand that these problems be resolve, my account credited for the last two Skype number subscription charges and I be allowed to upgrade my Skype telephone number subscription to the extended subscription plan of my choosing and NOT BE FORCED INTO PURCHASING SUBSCRIPTION PLANS THAT I DO NOT WANT OR NEED! I expect someone from Skype to resolve this issue immediately, today, March 31, 2015, as I have been after Skype to correct these ongoing issues for a year to no avail.
Signed,
Christopher Buttner
President
[Removed for privacy]

Hello
Please review these Community Guidelines and ensure that any future posts are not in contravention of our posting policy and in particular this extract:
You are expected to maintain a helpful, respectful tone when posting. Opinions are welcome, but they may not escalate into flaming and rudeness against Microsoft, Skype, its staff, other forum members or any other party.
1. You have not been overcharged. On September 30th 2014 you ordered an Online Number, 3 month recurring subscription and were charged $18.00 which as I have already pointed out is correct. For the following 2 quarters you were charged the same amount.
2. If you now wish to change the billing frequency to annual you need to cancel your Number at your account page [you won't lose your Number as it is reserved for you for 90 days]. Cancellation is effective on the renewal date of your current billing cycle.
3. You can then repurchase the same Number using the annual billing option.
4. Skype Numbers are not refundable so your proposal isn't possible.
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Camera wiggle wont respond, Ive been using after effects for over a year, absoloutley stumped ! help

Ok, Exactley what the description said..
Ive been using AE for over a year but havent used cam wiggle since i was studying my course... I understand how it works i all click the null Position stopwatch then wiggle(12,34) etc (is that right ? )
But than when i ram preview it does nothing at all... I cant work out what i could have possibly missed because ive watched alot of tutorials and i do exactley what the tutor does but to no effect..
SooOo bizzar and frustrated..
im thinking maybe something to do with the wiggle information ? or is there some damn option i should reset or something ?
thanx !

Yes, the camera and null are moving together and seperate in the custom view 1 when I step through the timeline just not in active cam though
I replaced the null with a solid+wiggle and that works fine also(except whne cam is pick whip)
The camera still does not respond to anything even when linked via pick whip.
thanx again for your response.. I hope I'm getting closer

Discouraged loyal customer of over 14years

I have been a verizonwireless customer for over 14years. They have went downhill in their support level as far as being able to reach them any other way than phone or mail. On average i have been on hold for atleast 30 minutes, most of the time the average is 45mins to a hour. I currently have 6 devices on the plan. and because of medical hardships from all the medical bills and doctors bills from my wife losing her battle with cancer this past year. I have been behind alot and explained the situation and have always made good. Well because of the quarter of a million dollars of bills due to my late wifes terminal illness I had to file Chapter 13 bankruptcy to still be able to support my family of 6 still surviving. Well three days after filing Verizon wireless suspended all service with no way to re-activete it other than coming into a store. I am not going that route and was going to keep the service even through bankruptcy. but not now. No warning... no notification... they just pull the plug and charge you a $15 dollar fee per device to reactive. Well this is the last $90's they are getting from me to reactive the service. I will find another carrier. and will apply with whole verizon bill over to the bankruptcy. Yes i am a bit sour about all this.. Verizonwireless use to be a respectiable company. but it appears they are getting just as bad as their counterpart Verizon. customers is just a dollar amount to them no face associated with it at all. plus the third party outsource verizonwireless billing calls are getting on my last nerve.. get about 20 a day.. and it you talk to one you would think there would be something recorded but no... so i stopped answering them.. See ya Verizon wireless..

Unfortunately when you sent that letter to verizon with your valid explanation and the possibility of a Bankruptcy filing, there is or was an assumption you were adding them in the filing.
When you do a creditor list for the court the clerk notifys the creditors so as to file a dispute you filing or the desire to appear at your hearing. Never reaffirm any debt after you file or its non dischargeable at your hearing with the trustee.
I am sure your attorney told you this. Once any creditor named in the filing is alerted they can no longer harass you for payments.
In paperwork I filed for a young lady years ago I told her to make sure she gave me a complete list of everyone she owes, however she overlooked an account and it was not included and she was stuck paying after the discharge so its probably best verizon was included.
However after you leave bankruptcy you would be a new customer if you appkied again to verizon and they may at the time ask for deposits to grant you service. They may not but its a thought to ponder.
Soory for your difficulty

I have files that have been on my computer for over a year and all of a sudden they wont open and an error message comes up saying they were improperly downloaded or came in an email attach which is not the case

I have files that have been on my computer for over a year and I have used them several times and all of a sudden they wont open. I received an error message saying they are improperly downloaded or came as an email attachement which is not the case. Please advise

They seem to be word files - they will open if I choose "open with" microsoft word, but if I double click they don't open they are appearing as PDF on my screen. I even opened one and then tried to "save as" making sure I chose .doc and they still appear as PDF
I just created a new document response.doc in word and when I saved to my desktop it appears as a PDF file and I absolutely did not create a PDF or save as PDF it was a simple word
doc.
The message says "Adobe reader could not open response.doc because it is either not a supported file type or because the file has been damaged (for example attached in an email and not properly decoded)
The reader version is I believe the most current, I always update when prompted. OS is Windows 8

At first I was using my father's icloud account in my iPad and now I use mine. I still have the games that I have been playing for over a year like that itself but when I clicked the upgrade button they r asking for my father's iCloud pass.how 2 upda

i am using an iPad mini and I had been using my father's iCloud account to purchase apps in app store and now I changed the iCloud account to mine. But the apps still remain purchased in my father's account and not in mine. Now I have to update my apps to use them(I have been using it for over a year) when I click update button they r asking for the passcode of my father's account. So I can't update it. And I also need to update it. What can I do! How can I purchase the same game with the same progress in my iCloud account.

Yes, if you repurchase it you may lose your progress. The exception would be a game that stored all your progress on a server under your ID
If you want to retain your progress you have two choices:
1. Don't apply the update.
2. Use your fathers account password to update the game.

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I can not send email from my iPad . Have been using it for over a year, all of a sudden I can only receive email. I have a wifi connection in my home and have a A T &T cellular data plan?

I have a 1st gen iPhone that I just updated the software to 2.0.2
Now whenever I press the mail icon it goes to the mail app for about 4 seconds, does nothing, no loading of folders, old messages, nothing.
Then it reverts back to the home screen. Tried restarting, haven't tried restoring, thought I'd look here first.
Anyone???

Loyal customer for over 10 years...

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