Downtown Minneapolis 4G service non-existent M-F 8-5.  What am I paying for?

Verizon has two towers "near" downtown.  They have dramatically oversold the number of phones used downtown relative to their capacity.  As such 4G service does not function Monday through Friday during regular business hours.  Even their downtown store employees have to run all their phones off of wifi.  Why can't Verizon charge $30 or more a month for data and then not provide the service?  BTW the downtown employee said they are "working on it", but "don't hold your breath".

Just confirming that this is a fairly universal problem for parts of downtown.  Though I always have 3-4 bars of 4g LTE coverage, I have NO data capacity whatsoever between Nicollet Mall in the west and at least through the Government Center in the east, and between 2nd and 8th streets north to south.  The same goes for everyone that I work with on Verizon, though not for other carriers.
There is also a dead zone just north of uptown near "The Wedge" - On Hennepin and Lyndale between Franklin Ave and 24th St.  My friends who live there cannot even reliably make phone calls.  My bus to/from work goes through there, and when I work on the bus using mobile hotspot, I lose all internet connectivity in that area.  But it also affects regular phone service, not just data.

Similar Messages

  • Awful Service - what am I paying for?

    Have the cuts becomes so bad that there is nobody left in Broadband Support? I have had a fault on my broadband for over a week now. I have called support I have joined the chat online for support and I emailed them> Despite all of this I have yet to get any form of response from BT.
    This is pathetic, I pay for the business package to allow me support when I need it. I have cable broadband for contingency but that is not the point, I still expect to get BT broadband if I am paying for it.
    SHOCK HORROR - someone from India just called me after my umpteenth attempt to phone support. He says they are very busy...he'll call me back in 10 minutes to deal with my fault.
    If he is busy why is he calling me to make himself more busy??
    Contact ends in January and I will be kicking BT into touch..my business is struggling as it is but if I ran things like BT run their support then I would be dead and buried.

    What a **bleep** up!
    The guy from India did call me back. We had the usual "power recycle" blurb and then eventually he got down his script and consented to perform a line test. I had to unplug the phone and he called me 20 minutes later on my mobile. You couldn't make the next bit up.."This is a business broadband account so I cannot help you!"
    He then transferred me to Business and after yet another wait I spoke with someone in the UK called Paul. I had not even finished explaining my fault when I was cut off
    I have always had problems with BT broadband but I was tied into a 2 year contract - something they are full aware of! My broadband is up and down more often than a fiddler's elbow.
    The first fault was caused by poor installation. They drilled the hole through my wall so that water could run down the cable and into the back of the socket. It eventually corroded and they had to come out and fix it. I stressed to the engineer that I was not at fault and he agreed. I still had a bill for £190 though!!
    Pathetic service...cannot wait to leave BT!

  • Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

    Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
    I have tried to contact customer support 6 times:
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    Contact 2: on hold for 35 minutes then told it was out of business hours
    Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
    Contact 4: on hold for 15 minutes then someone hung up on me
    Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
    Contact 6: currently on hold for 55 minutes and still waiting...
    What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
    PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
    Richard

    Greetings everyone,
    I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
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    An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
    I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
    This seems to be a big problem with Adobe at the moment and should not be.
    To Adobe:
    I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
    http://www.accc.gov.au/content/index.phtml/itemId/961908
    As a customer:
    "If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
    Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
    There is a major failure when (as the customer):
    "you would not have engaged the service if you had known the nature and extent of the problem."
    "the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
    and lastly, who is to fix the problem:
    "The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
    The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
    Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
    I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
    I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
    In the hope of a positive outcome,
    Richard
    A frustrated customer

  • Customer Service NON EXISTENT

    I am extremely disappointed in the lack of customer service.  It is basically nonexistent.  I called customer support with a problem and was transferred to different people multiple times before being disconnected.  I then emailed customer support with my problem and never received a reply. 
    My HP printer has seen better days and, although it has been a good printer, what good is it if you can't get help when you need it.  I will be purchasing a different brand name and hopefully, the customer service will be better.  I find it hard to believe that it could be worse.

    This is a peer to peer support forum, not a direct link to HP support.  If you would provide details of the issue you are having with your printer someone here may be able to help resolve your issue.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • DBMS_LOB.FILEOPEN(dir, fname) gives non-existent dir or file error

    Hello!
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    Mona

    Not sure if the UTL_FILE package is the same but if you don't set the "utl_file_dir" variable in the INIT.ORA file prior to calling the FOPEN procedure you will get a similiar error. There may be an equivalent parameter for the DBMS_LOB package.
    <BLOCKQUOTE><font size="1" face="Verdana, Arial, Helvetica">quote:</font><HR>Originally posted by Mona Marathe ([email protected]):
    Hello!
    I've been trying to load an image file into the oracle database using the DBMS_LOB loadfromfile procedure. In order to do this, I first have to open the appropriate file which I do using
    temp_bfile := bfilename('temp_dir', in_filename);
    where in_filename is a string having the appropriate filename. and 'temp_dir' is a directory object created as follows:
    CREATE DIRECTORY temp_dir AS 'F:\';
    Next when I do a
    DBMS_LOB.FILEOPEN(temp_bfile, LOB_READONLY);
    I get an exception ORA-22285:non-existent directory or file.
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    Mona<HR></BLOCKQUOTE>
    null

  • What does it take to get the service I pay for?

    In the past 2 1/2 months or so, my DSL service has been about as reliable as a politician's promise, in other words, not at all. When I first called, I must have gotten lucky, because I actually talked to someone who spoke understandable English, and who, after I told him that I was not a computer novice, gave up on the "reboot your computer and reboot the modem" garbage (I had done all the basic troubleshooting tests prior to calling) He also tried to tell me that the problem was in my home wiring, but when informed that the problem existed with a direct connection to the network interface, dropped that attempt.. He determined that the problem was my modem, and after I refused to place an order for one through Verizon, finally decided to send me a new one at no cost. I also was promised a credit on my bill for the time I had no service. After several days, a package arrived, and it contained a modem / wireless router combo. I installed it, did the set ups, and had some strange results on the network status page including it telling me that the broadband was connected and the internet was continually attempting to connect. I was able to access the internet, but knowing that this is was not right, called tech support again. This time I reached the proverblal "Peggy" who I could not understand. After asking him to repeat himself many times, and then asking if there was someone who actually spoke understandable Engilsh (and his refusal to connect me to anyone else)  I finally gave up. I had to leave town on business for a few days, and while I was away, my wife called to tell me I had a package delivered. It turns out that this was a second modem/ router with a note (demand) that I return the first one within a short period of time, or be charged some outlandish fee. I installed the second replacement, including changing the wiring and power supply, and set the wireless up again.  It seemed to work better, than the first one. I am still having quite a few problems. The internet will drop out  with no rhyme or reason, sometimes it will show the broadband connected and the internet not, sometimes (and this is really bad) is shows that the internet is connected but the broadband is disconnected. Seeing as the broadband is needed for an internet connection, this really makes no sense. When the internet cuts out, I often have to unplug the connection from the modem, plug it into the phone (phone line is not normally hooked up) make a call of some kind, even to my own number) and then plug the cable back into the modem. I usually will get internet back then, sometimes for thirty seconds, sometimes for several hours. On my last call for support, I was told by a so called supervisor that if they were to send someone out to check things, they would be converting me to FIOS (something I do not want to do for many reasons, including the attiude and trespassing of a FIOS installer trying to run cables across my yard where there is no easement, rather than running them in the easement which was further. The bill credits I was promised?  They are like Verizon reliablity, they are missing. Is there any reason I should not change to another carrier after being with Verizon for over 20 years?

    I just spent 2 hours on a chat with them... Turns out... He says I have High Speed Internet, I say I have High Speed Internet Enhanced He tells me I should be happy with my speed test, I tell him I should be receiving what I am paying for and it is beneath the 3.1 Mbps to 7.0 Mbps I am paying for. He says the repair service cannot see my account stuff only billing. I insist I am paying for High Speed Enhanced. 2 hours in I am told that Repair is arguing with Billing over what service I have. I tell him Billing will win. He finally calls me direct, and am told to close the chat. I am told I am correct all along and will receive credit to my account for them not giving me the proper speed for years of service I paid for and did not receive. -------- I could not understand half of what he was saying to me. He says he will not e-mail me any information. I have no clue his name because try as I might I could not understand him. He says it will resolve in a few days and they will contact me.  This is service? I should now take the word of a company that has underserved me for years, from a guy on the other side of the world who cannot be understood and who is unitelligible over the phone, that won't send me any of the information via e-mail and had me intentionally close the chat session that they will properly resolve this issue.   

  • Slow/Non-existent LTE Service in Soho/NYC

    I have an iPhone5 and work at Broome and Sixth Avenue in Soho NYC. When I initially switched from AT&T to Verizon last year I was getting slow but decent 4G/LTE speeds at work. but for the past 3 months service has been non-existent all day indoors. When I turn off LTE service on my phone and go to 4G it is about 10 times faster.
    My questions are:
    Why doesn't the phone automatically switch over to 3G when there is no LTE service?
    And why do I get for bars and the LTE indicator when the service is so slow I cannot even run a speedtest or connect to any apps' servers?
    thanks!

    The second question - you have "service" as in you are connected, but Verizon has had capacity issues with LTE in NYC for quite some time now (and have not made any noticable improvements in at least the past year apparently), so you will constantly see disconnects or slow speeds....
    Some related open threads for midtown, but apparently downtown and soho are suffering now as well (look at the "support" discussed in these threads as well...sadly, nothing to brag about to your friends on other carriers in NYC)
    https://community.verizonwireless.com/thread/798232
    https://community.verizonwireless.com/thread/783107
    https://community.verizonwireless.com/thread/787806
    Just a hunch - if a VZ rep responds to your post, you will get a response similar to the following:
    "What's your zip code? Let me investigate the issue.  We want you to have great LTE speeds.  Have you ever had a trouble ticket open?"    Then once you supply the information, it will go unanswered or you will be told that they either a) see no issues with the area, or b) acknowledge capacity issues, but can't tell you of any upcoming improvements.
    Sorry, probably not the response you were looking for...but it's the unfortunately sad state of VZW in NYC these days.

  • Schema Node referencing a non-existent Service Field.... in MDM 2.0.1

    Hi,
    In MDM 2.0.1, I created the following(in order) :
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    After this has happened, i couldn't even add another configuration to some of my Existing Devices..
    (But for Some existing devices, adding a new configuration doesn't throwing errors..)
    Please help regarding this...

    Hello again,
    we found out that there must be at least an element configured on the Seeder Sync Request Master Configuration business object. We are now moving forward to make the service work.
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  • Invisible engineer fixing a none-existant service

    So BT booked an engineer visit for today between 1 and 6 to fix my none-existent service as I've now had 3 weeks of unusable none-existent service. Waited in all day, 3:45pm I called BT to double check that he is actually going to show up, and was told repeatedly that he'll definately show... 6pm has gone and past and no one showed up so that was an outright fabrication. Service is not fixed, my ticket got marked as resolved and the service is still unusable. NOTHING what so ever has changed and I'm really really **bleep** off as I told work I'd be able to get something done over the weekend. Again I'm being lied to. I'm not paying BT another cent until this is fixed, they can demand money, pass me onto credit agencies or take me to court... they are not getting a single cent out of me until this problem is fixed and the internet is working I'm tired of getting screwed around

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Non existent broadband phone and customer service

    After a week with no broadband I am still no closer to having any service. Despite numerous times being advised that they need to call on mobile as my home phone doesnt work aswell they keep calling my home phone. They finally gave me a number to call back yesterday which was 0800 not free on a mobile so I asked for them to call after work on my mobile they called my house number! ! So I called back and after 45 mins on hold from my mobile I gave up. Ni call today until half hour ago on my house phone!! The few times I have been able to speak to someone I get the same respsonse oh let me just test the line!! What is so hard to realise after a week of no internet or phone no amount of "testing the line" will work. It obviously needs an engineer to visit to fix it. Im not calling and waiting on hold any more im not waiting while they test the line or advising my mobile needs to be called because its obviously not getting anywhere!! Maybe it will when they realise my DD has now been stopped im not paying for a service im not receiving. Never had any issue with my phone or broadband before until I joined bt and its spent more time not working than working. Never would I use them again or recommend them.

    Hi Janineadam,
    Welcome to the community forum. I am sorry to hear you have been left without service. I can look into this for you. Please send me in your details using the "Contact Us" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • I keep getting calls from non existing area codes and phone numbers.  They are never the same number twice.  How do I stop this?

    About a week ago I started getting phone calls on my cell phone from numbers that do not exist, including the area codes.  I can not report these to the Do Not Call list because the area code is non existent.  I'm getting these calls all the time now and never from the same number twice so there's no point in blocking them.  If I answer I may or may not get a person who has an accent from India so heavy that I can't understand what they are saying.  This is getting to the point where I just want to cry I'm so frustrated.  Anyone else having this issue or does anyone know how to stop it?
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    I'm sorry that you are having all these troubles. I have sent you a private message.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Help with seting up a Data Sorce can't be created with non-existent Pool

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    ####<Mar 31, 2003 6:33:45 PM MST> <Info> <HTTP> <blue> <GameServe>
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    <ExecuteThread: '1' for queue: '__weblogic_admin_html_queue'> <kernel
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    Why does it say:
    can't be created with non-existent Pool
    Thanks,

    Add "Targets" attribute to the connection pool. You may
    get an idea how it looks like by searching config.xml
    for "targets". If target servers are not set, the pool won't be
    deployed and can not be used to a create datasource.
    Regards,
    Slava Imeshev
    "BBaker" <[email protected]> wrote in message
    news:[email protected]...
    I am wanting to use an Oracle 9i with WebLogic 7
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    <JDBCConnectionPool DriverName="oracle.jdbc.driver.OracleDriver"
    Name="Thin.Pool" Password="{3DES}C3xDZIWIABA="
    Properties="user=SYSTEM" TestTableName="OID"
    URL="jdbc:oracle:thin:@localhost:1521:DB_SID"/>
    <JDBCDataSource JNDIName="DB_DS" Name="DB_DS" PoolName="Thin.Pool"/>
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    ####<Mar 31, 2003 6:33:45 PM MST> <Info> <HTTP> <blue> <GameServe>
    <ExecuteThread: '1' for queue: '__weblogic_admin_html_queue'> <kernel
    identity> <> <101047>
    <[ServletContext(id=4110316,name=console,context-path=/console)]
    FileServlet: Using standard I/O>
    ####<Mar 31, 2003 6:35:37 PM MST> <Info> <JDBC> <blue> <GameServe>
    <ExecuteThread: '1' for queue: '__weblogic_admin_html_queue'> <kernel
    identity> <> <001082> <Creating Data Source named DB_DS for pool
    Thin.Pool>
    ####<Mar 31, 2003 6:35:37 PM MST> <Error> <JDBC> <blue> <GameServe>
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