Customer Service NON EXISTENT

I am extremely disappointed in the lack of customer service. It is basically nonexistent. I called customer support with a problem and was transferred to different people multiple times before being disconnected. I then emailed customer support with my problem and never received a reply.
My HP printer has seen better days and, although it has been a good printer, what good is it if you can't get help when you need it. I will be purchasing a different brand name and hopefully, the customer service will be better. I find it hard to believe that it could be worse.

This is a peer to peer support forum, not a direct link to HP support. If you would provide details of the issue you are having with your printer someone here may be able to help resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Cannot activate CS5.5 - internet connection error with Adobe servers + customer service non-existent

Just purchased CS5.5 and it works fine however I am not able to activate it. The program says I don't have an internet connection but I clearly do I as I am able to connect to all websites & email etc...
I have tried to contact customer support 6 times:
Contact 1: on hold for 1 hour and 20 minutes after which I was disconnected
Contact 2: on hold for 35 minutes then told it was out of business hours
Contact 3: on hold for 45 minutes then someone picked up the phone and then hung up on me
Contact 4: on hold for 15 minutes then someone hung up on me
Contact 5: on hold for 5 minutes then someone spoke with me and told me to delete a "host" file in Windows32 folder on our system. This didn't fix the problem and then the support person simply hung up on me...
Contact 6: currently on hold for 55 minutes and still waiting...
What is happening at ADOBE? You used to be so reliable now I am not even able to get through to support? It is very worrying... I have no options available any more... what do I do?
PLEASE HELP PLEASE PLEASE PLEASE PLEASE I AM NOW PLEADING FOR SUPPORT!
Richard

Greetings everyone,
I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
In fact, I tested that URL and the Ping from over 8 different internet locations within Sydney (friends homes, offices, internet cafe etc) and NONE were successful. How does THAT make it a USER problem when NO ONE can access it???
An Adobe rep contacted me directly by email and supported me directly, which was fantastic, but didn't actually help as all the support he provided was exactly the same as what I had done with other support by phone at least 5 times with no success.
I organised a very skilled computer tech to assist me with my issue and he did everything he could to try and open ports and gain access for the activation but after 6 hours of trying his conclusion was "Adobe is having the issues, not the users".
This seems to be a big problem with Adobe at the moment and should not be.
To Adobe:
I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
As a customer:
"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
Amongst other information within that page, I bring your attention to the fact that this issue your users are experiencing would be considered a "Major failure":
There is a major failure when (as the customer):
"you would not have engaged the service if you had known the nature and extent of the problem."
"the service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time."
and lastly, who is to fix the problem:
"The guarantees are made by the person or business that is providing the service. This means the service provider is responsible for fixing a problem when the service does not meet a consumer guarantee."
The runarounds Adobe is creating for customer, and hours of "on-hold" resulting in little or no customer service, is simply unacceptable and, in fact, a breach of your responsibilities and the law. Adobe... you seem to forget that our businesses or services rely heavily on your software to learn, teach, conduct business or whatever it may be. Our time is precious and the hours wasted to fix issues that shouldn't be there in the first place cost us a non-trivial amount.
Although my issues have been resolved, I am still nervous as it may happen again - I have received no indication of any rectifications of the issue and it appears it is still a major failure with other customers, meaning it could happen to me again at any time.
I would, and so would the rest of the people with these issues, like to know what your steps are, at a higher management level, to fix it and make sure it does not happen any more.
I highly recommend that you escalate these issues as a matter of priority and get your best people onto it urgently.
In the hope of a positive outcome,
Richard
A frustrated customer

Customer service - non stock consumption

Hi Gurus,
Some of the parts are procured for service orders as not to stock item (generating PR wrt service order by referring these items with item category N).
Is it possible to invoice these items which are consumed against these account assigned Purchase orders as individual items in debit memo request using DP90 ??
Regards
Sarab

Hi,
Thanks for answering to my query.
Currently I have maintained a DIP profile with material determination and the criteria is a set "Material_All". This set contains the list of the materials for the particular company code.
I feel it is because of this set that the non stock item (for which there is no material master) is not being picked up.
Can you pls give me examples of what is to be maintained in the material determination.
Regards
Sarab

Downtown Minneapolis 4G service non-existent M-F 8-5. What am I paying for?

Verizon has two towers "near" downtown. They have dramatically oversold the number of phones used downtown relative to their capacity. As such 4G service does not function Monday through Friday during regular business hours. Even their downtown store employees have to run all their phones off of wifi. Why can't Verizon charge $30 or more a month for data and then not provide the service? BTW the downtown employee said they are "working on it", but "don't hold your breath".

Just confirming that this is a fairly universal problem for parts of downtown. Though I always have 3-4 bars of 4g LTE coverage, I have NO data capacity whatsoever between Nicollet Mall in the west and at least through the Government Center in the east, and between 2nd and 8th streets north to south. The same goes for everyone that I work with on Verizon, though not for other carriers.
There is also a dead zone just north of uptown near "The Wedge" - On Hennepin and Lyndale between Franklin Ave and 24th St. My friends who live there cannot even reliably make phone calls. My bus to/from work goes through there, and when I work on the bus using mobile hotspot, I lose all internet connectivity in that area. But it also affects regular phone service, not just data.

How much do I hate Skype - No customer service lin...

Have a subscription and suffer through terrible phone connections when I try to speak with my colleagues in China. Yesterday, tried to call Seoul, South Korea and even though I have unlimited landline and mobile access to all the countries (yes, Korea is on the list of available countries) I was denied and told I had to purchase Skype credit. No problem, bought the credit so I could make my appointment call and figured I would call Skype the next day to resolve my issue of having to pay for credit even though I pay a monthly subscription fee (yes, my subscription is curren!).
WOW, what did I find out (too late). It is impossible to speak with anyone. No customer service line exists. Unbelievable! Posted twice to the "community board" about my problem but not sure as how that will resolve anything (haven't heard a thing in two days). So what, I'm just screwed now?? This type of practice is unethical. I will definitely cancel my subscription when my current subscription has expired. What a poor practice. I won't recommend SKYPE to anyone.

I hate them for different reasons I have been trying to cancel my subscription for months now and they wont let me they send me a bill to one e-mail and when I try various ways of getting in they say that, that e-mail doesn't exist and yet their still taking money out of my account. I have e-mailed them that I wanted to cancel my subscription and they haven't responded. If I don't get a response soon I will have no choice but to go to the BETTER BUSINESS BUREUA and report them

Decreasing speeds, non existant customer service.

Thanks BT for yet another amazing customer service experience.
On the 30th my broadband kept dropping and reconnecting which you blamed on an exchange fault, and told me it would be fixed.
Next you booked me an engineer callout without telling me. The first I heard about it was when he phoned me at work to say he was outside when I was the other side of London.
I called again, you rebooked the engineer for Friday 3rd June, despite me telling you there would be no-one home to let him in. Unsurprisingly he also phoned me at work on Friday to tell me I wasnt home.
Meanwhile the broadband disconnecting problem seems to have fixed itself, hurrah!
Sadly the connection stabilty came at the cost of 50% of my download speed. I used to get 38mb/s now I get 19mb/s if I'm lucky.
The drop in my upload speed is even more impressive: from around 7mb/s upload it currently stands at a whopping 0.44mb/s.
Interestingly my IP profile according to the BT Speedtester suggests a 20mb download which is much lower than it used to be. It also says 10mb upload, which I get nowhere near.
I was feeling optimistic and thought I'd try support again. I enjoy being told to reset my equipment in broken English while another mythical "line test" is run. However this time I dint even get that far.
I called 100, they told my they were busy and they could log a call back, I was shocked - a sensible idea! I left my mobile number and lo and behold 20 minutes later a call from BT!.... from the wrong department.
After a fruitless 10 minute conversation where the cheerful girl said "uh-huh" to everything I said, she then put me throught to the broadband fault line and I was promptly disconnected.
I think I shall try the 0800 111 4567 line - it's started ringing at 21:18 - updates to follow...

Unfortunately, I'm getting the same experience.
I was exstatic to actually be pulling around 38Mb when my Fibre was installed, trouble is, that was short lived.
I run a business from home, so I was ordering Infinity as soon as the lines opened on the day my exhange started taking orders. Sure enough, the engineer said I was no.1 in my area.
Unfortunately, those speeds have already slid in just a few months
To make things worse, there is a known fault with the Openreach Fibre Modems. Eventually they will pack-up!
A component inside overheats and the modem is toast. I thought it was strange when (on installation day) the engineer made a point of stating they can't be put down on carpet.
After the really hot weather about 9 days ago, my Openreach Fibre Modem suffered this fatal fault and my service was down for a day. The engineer swapped the Openreach box and everything was fine again, but they are still trialing a replacement, so this unit will no doubt fail at somepoint too.
To compound matters, they practice a standard procedure of capping your line when theres a fault and even though they insist the caps have now been removed, I'm only getting just over 20Mb 9 days later.
I'm grateful for what I'm getting on the one hand, but before anyone moans about their paulty ADSL speeds, that's not the point. I'm paying quite a lot of business broadband and I was quite hoping with Infinity and beyond (pardon the pun), we would have finally got away from the sales & marketing speeds versus the real world

Non Existant Customer Service

Like so many others, the strike affected my ability to get service installed. I get that. I'm not thrilled about, but I get it, stuff happens. I wish I were the only one, but anecdotally my scenario seems all too common. Unfortunately, how everything has been handled with getting "servicing" customers has been nothing but lies, broken promises, and brush offs. Allow me to be very specific about my issues:
My order was placed on August 2, several days before the strike; ultimately installation was scheduled for August 16th... a windows of exactly 10 business days later. In the interim, Verizon employees go on strike. Naturally, I suspected this would impact my installation, though I wasn't too happy, of course. Called up Verizon to verify and was told "Oh no, your appointment is still booked, you should be good to go. We will call you if we have to reschedule for any reason." The night of August 15th, I get an e-mail that my appointment can't be made, and I will be contacted to reschedule. To be clear, this was not a phone call as told. And was well after I'd made arrangements with my job to be home the following morning.
A few days later, the strike ends.... hooray! Verizon sends e-mails and updates their web sites with the great news and how they'll contact me to get my installation rescheduled. Of course, by Wednesday afternoon, I hadn't so much as heard a word. And my attempts to call were greeted with a recorded message that they will be in contact with me. Finally I get in touch with a representative via the online chat tool, who gets me an installation date of 9/7 (if you're keeping count, that's _another_ 10 business days out from the day I contacted) Seeing as I already had my order in four business days before the strike, the fact that I now have to wait ten more (and keep in mind this contact was made two business days post strike) is already ridiculous.
But, there's a problem with updating my order, and someone in a different department will have to get back to me to confirm my order status. I'm promised a call back within 24 hours. I get a text on my phone confirming it, and the repair status online tool confirms the same, with a commitment time of exactly 24 hours later.
Surprise, that 24 hours comes and goes, so that night I'm back online with the service representative trying to figure out why it hasn't been rectified. After some apologies, I'm scheduled for the first available appointment... on 9/9. I've now lost another two days becuase of Verizon's inability to get me booked. (Note that I now have a date for 11 business days out from the time I'm talking with the rep) Representative confirms that I am booked for the morning of 9/9.
Today (Saturday 8/27) I get a phone call from Verizon to "schedule my installation". After explaining I'd already done so, it seems there's no appointment booked for me, but they can give me the first available on 9/13. (12 business days from today)
To say that this is beyond unacceptable customer service would be an understatement. Now, four different times I have been jerked around. When does it end? Sadly, too many parts of this country have no real competition in this market space, else I would surely be taking my business to one of them instead.

The most recent contact I had from anyone at Verizon was over the weekend, saying that I'd get a response from a tech within 48 business hours. Which meant EOD today. Guess what? Not a peep. Again. Another lie from Verizon.
I suppose I'm just continually being told, we'll get back to you in a day or two, in the hopes that I can be given the same canned lines and **bleep** enough times that eventually the install date (now 29 days after the originally agreed upon date) will arrive and the issue will be irrelevant. Well, I can assure you, the issue is still relevant, and will remain relevant until I get resolution.

Adobe's customer service is non-existent

Sometime last year Adobe's systems were hacked, logins and passwords were stolen along with credit card numbers. My only CC on file with Adobe had expired so I didn't have any bogus charges, but my personal information had all been changed. My name, my address, city, everything. Also, my registered products disappeared. I had CS4, CS5.5 and CS6, as well as Lightroom 4, all gone. So my guess is that some crook took my serial numbers and now somebody else is using my license.
So far I haven't had problems installing the software, last time I did was after the hack, but there's a possibility that some day I will have to install these products and I can't because Adobe flagged my serials as pirated. So that would force me to be on the phone for half while they put me on hold ten times (in my experience with Adobe's customer service that's not out of the question) and have to take pictures of the packaging of my products to verify that the software is really mine.
To add insult to injury, several months ago I posted this same thing in these forums, and someone from Adobe's staff told me to send them a PM with my information and that he was going to put my registered products back in my account. I rarely log into my Adobe account, but today I did, and under registered products I still have nothing listed.
So fat chance I'll ever upgrade to Creative Cloud when their servers are so vulnerable, and their customer service so bad. Imagine that I'm using CC, then my account gets hacked and suddenly it shows that I don't have CC anymore. So the next time I try to use Premiere it doesn't open because it checks with the licensing server and it says that I don't have a license.
Every forum I go I read people completely dissatisfied with Adobe, and based on my experience it's not hard to see why.

Anish*Adobe wrote:
Hi sebasvideo,
I have sent a private message to you with the details regarding the serial numbers and the login credentials.
^Ani
I received a notification about a private message in one of my email accounts, but the link I click on says there's nothing.

Customer Service DOES NOT EXIST

2 weeks to the day, and Infinity connection drops, DSL light constantly flashing green trying to connect. Call tech. helpline and they have me do the usual jump through hoops to make sure that I was not stupid enough to unplug a cable and forget about it, power cycle the modem followed by the home hub-no good. Next reset the modem, no good!! then asks me to reset the home hub to factory settings? I asked why? and was given the response
"sometimes it helps"
I explained that the home hub is acting purely as a router and could not be connected to the MODEM being unable to connect. I explained it like this - its like switching the TV set on and off trying to get a VHS player to work! she agreed and arranged to send and engineer to the CAB as the results of the line test show there is a fault.
So Wednesday the connection goes down, Thursday has an engineer appointment between 1-6pm.
Thursday comes and by 530pm no engineer!!! I HAVE TO CALL up to be told that the engineer has been cancelled due to lack of resources, the call centre staff explained it probably means that they had to much wok on. ANOTHER appointment is arranged for Friday again between 1-6pm - hopefully this will get fixed hahahaha
Friday 8am!!! get a call saying that the engineer has been CANCELLED again!!! why? why? why? I ask...to be told that the engineering team have cancelled it as they want to carry out, and I quote "remote settings". After trying to get to the bottom of this he agrees to transfer me to his manager-WHO DOES NOT START TILL 12PM UK TIME. Great more time wasted. Manager calls me and informs me that no "remote" settings have to be fixed and I have to have an appointment now for Saturday 1-6pm (so Wednesday to Saturday great work bt).
I explain that thats not good enough and asked why the appointment was cancelled, he carried on saying how it was an error as was Thursdays appointment, I asked what he mean by that and he explained that it was 2 incorrectly entered engineer appointments and thats why I had a no show from the engineer. I explained that when I was called at 8 am the guy had called the engineering team to find out why and they said about the remote settings so why are you telling me about errors on the system? he would call me back after he had looked into it. 15 mins later and he calls saying they do need to carry out remote settings but not till the appointment Saturday! I ask if I can have my original slot back for Friday and said NO and he would have to call me back to confirm the app. for Saturday as its not letting him confirm from his end. I ask to be put through to the complaints department, I explain the back history to her and was told she would look into it and call me back today, 12:30pm when call was ended.
4 hours pass by and I am forced to call back. My call gets put through to Priority Care (thats a joke) to be told "very very sorry Mr Bradly" when my surname is Bardsley and that indeed the appointment for Saturday was confirmed for 1-6 pm and she could not give me an answer as to why I have had 2 failed appointments and NO one has called me back with confirmations or answers. I was talking till I was blue in the face and still got the scripted respones. I ask to be put through to her supervisor to be told that "he will say the same as me sir" thats fine I say let him tell me the same.
Get put through to the supervisor (he makes more use as a door stop) who offers nothing in the way of helping to sort this issue and tells me his hands are tied and he has no systems in place. I ask has my appointment for Friday been filled and he said no! so I asked can he not make a call to the engineer's dispatch office and get some one round to day, as they have already failed me with 2 appointments and 3 none returned calls! all I would get is a very well practised response "NO we only have the ability to contact customers". 25 minutes later and I am told I can carry on with the appointment for Saturday or I can cancel my package "its up to you sir".
As you can guess I put the phone down on him and tried again ! after another 2 hours on the phone trying to get an engineer out to me today and having to run through the back history 6 times and having 2 customer care staff hang up on me, I finally get put through to customer care based in the UK.
The rep based in the UK tells me that he has no idea why I have had 3 different stories or in fact why ANY of my engineering appointments have be cancelled. He went to tell me that all Priority Care teams can contact ALL levels in BT to investigate a complaint. Then he confirmed my appointment for Saturday 8-1pm? no I was told by 2 PRIORITY CARE team members it was confirmed for 1-6pm!!! he confirmed again what is on the system is 8-1pm!!! what the **bleep** are they trying to make me miss the engineer!! I know its for the cab but they said on a rare occasion it could be the modem.
WHY DOES NO ONE SEEM TO KNOW WHAT THEY ARE DOING, OTHER THAN HOW TO READ THEIR SCRIPTS AND NOT LIST TO THE CUSTOMER. I FIND IT HARD FOR A TELECOMMUNICATIONS COMPANY, THAT NO ONE COULD CONTACT SOMEONE IN A DIFFERENT DEPARTMENT AND SAY:
"HAY, WE DROPPED THE BALL ON THIS, CAN YOU SEND AN ENGINEER TO SORT OUT THE CONNECTION"
it seems like it is too hard as every time I asked for this, I was responded "we don't have those measures in place sir, you WILL have to wait till Saturday". This to me is very POOR or none existent customers service.
When you are called you are beaten down with pre-scripted rubbish with out listening to the problem and LIED to!!
The Results
Day 4 with NO internet connection.
7 Phone calls to BT from myself
2 Phone calls from BT to myself ( surely it should be the other way around)
2 days wages lost because of no shows from Engineers
4 hours 17 mins spent on the phone in total !
Conclusion
If your reading through these forums to check out any issues on BT and are not a BT customer RUN!!!!! RUN AND NEVER LOOK BACK!!! I have never been so angry and disappointed in my life. SUCH **bleep** SERVICE!!

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Shift of Customer service department from Non SAP system

Hi All
I have two companies one in SAP and other Non SAP .Now the Client has planned to move/MERGE the Customer service department (ONLY ) of the non SAP legacy to the existing SAP company code ,though there is no physical movement of Goods from the new merged SAP plant since all sales process involve 100% drop shipment.So for this what should be the ideal approach ?
My gues would be to create New Sales area/Sales office/ sales group assigned to the SAP company code,data upload of material master/customer master/vendor/open order/open billing etc..
Pls advise if this the apt one ?
thanks
Viswa

Hi Will,
Please check configuration "Reset Time Series for Incoming ProductActivityNotifications". This should help you reset old values with new values.
IMG - Supply Network Collaboration -> Basic Settings -> Processing Inbound and Outbound Messages -> Display of External Exceptions and Logs -> Reset Time Series for Incoming ProductActivityNotifications
Hope this helps you.
Thanks,
Sunil

Slow/Non-existent LTE Service in Soho/NYC

I have an iPhone5 and work at Broome and Sixth Avenue in Soho NYC. When I initially switched from AT&T to Verizon last year I was getting slow but decent 4G/LTE speeds at work. but for the past 3 months service has been non-existent all day indoors. When I turn off LTE service on my phone and go to 4G it is about 10 times faster.
My questions are:
Why doesn't the phone automatically switch over to 3G when there is no LTE service?
And why do I get for bars and the LTE indicator when the service is so slow I cannot even run a speedtest or connect to any apps' servers?
thanks!

The second question - you have "service" as in you are connected, but Verizon has had capacity issues with LTE in NYC for quite some time now (and have not made any noticable improvements in at least the past year apparently), so you will constantly see disconnects or slow speeds....
Some related open threads for midtown, but apparently downtown and soho are suffering now as well (look at the "support" discussed in these threads as well...sadly, nothing to brag about to your friends on other carriers in NYC)
https://community.verizonwireless.com/thread/798232
https://community.verizonwireless.com/thread/783107
https://community.verizonwireless.com/thread/787806
Just a hunch - if a VZ rep responds to your post, you will get a response similar to the following:
"What's your zip code? Let me investigate the issue. We want you to have great LTE speeds. Have you ever had a trouble ticket open?" Then once you supply the information, it will go unanswered or you will be told that they either a) see no issues with the area, or b) acknowledge capacity issues, but can't tell you of any upcoming improvements.
Sorry, probably not the response you were looking for...but it's the unfortunately sad state of VZW in NYC these days.

Schema Node referencing a non-existent Service Field.... in MDM 2.0.1

Hi,
In MDM 2.0.1, I created the following(in order) :
1.UOM
2.Measuring Component Type
3.Device Configuration Type
4.Service Provider
5.Device Type
6.Device
But when trying to Configure the created Device, its showing some error as...
*Schema node isNewCase (/schema/[includeDA F1-CommonToDoEntryData]/isNewCase) references non-existent service field NEW_CASE_SW.*+
After this has happened, i couldn't even add another configuration to some of my Existing Devices..
(But for Some existing devices, adding a new configuration doesn't throwing errors..)
Please help regarding this...

Hello again,
we found out that there must be at least an element configured on the Seeder Sync Request Master Configuration business object. We are now moving forward to make the service work.
Any working example will be appreciated.

4th day in a row premiere won't launch, Adobe where is your customer service? Do they exist?

Bought elements and downloaded. When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all. Attempted to run as admin with no luck. This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.
Windows report form Elements 13 has stopped working:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    PhotoshopElementsOrganizer.exe
Application Version:    13.0.0.0
Application Timestamp:    540242fd
Fault Module Name:    libcef.dll
Fault Module Version:    3.1750.1738.0
Fault Module Timestamp:    539860dd
Exception Code:    c000001d
Exception Offset:    00000000020f3553
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    1849
Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82
Additional Information 3:    4bd2
I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program. It is installed on my new SSD. Fact, this is the first crash i have seen on this computer of anything. My specs are far above what I need but here is my comp just in case.
Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd
Any help would be greatly appreciated!
Thanks,
Josh

Anyway to update the people of my issue here's how it shook down ultimately. After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do. They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS. Funny concept, huh? When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found. We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once. They tried to help me, even though it was in NO WAY their responsibility to do so. We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support. This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal. For those of you that the products work immediately they could could probably care less. But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck. 5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company. God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did.   To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me. To Adobe, I truly wanted to use your product. I REALLY did. Your company and it's policy made it impossible to do that. I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none. You desperately need to reavaluate your customer service and support option. You trade on the stock market for gods sake and you just let people toil in your forums with persistent issues.   It really is disgraceful.

Invisible engineer fixing a none-existant service

So BT booked an engineer visit for today between 1 and 6 to fix my none-existent service as I've now had 3 weeks of unusable none-existent service. Waited in all day, 3:45pm I called BT to double check that he is actually going to show up, and was told repeatedly that he'll definately show... 6pm has gone and past and no one showed up so that was an outright fabrication. Service is not fixed, my ticket got marked as resolved and the service is still unusable. NOTHING what so ever has changed and I'm really really **bleep** off as I told work I'd be able to get something done over the weekend. Again I'm being lied to. I'm not paying BT another cent until this is fixed, they can demand money, pass me onto credit agencies or take me to court... they are not getting a single cent out of me until this problem is fixed and the internet is working I'm tired of getting screwed around

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Customer Service NON EXISTENT

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