DPS Customer Service question

Is there a specific number I can call for some DPS Customer Service issues? I tried calling a possible number yesterday. An automated system said it would be over an hour wait and gave the option to leave a call back number. I did. An hour later the phone rang and put me on hold. I heard someone pick up @4 times and quickly return me to hold until after 20 minutes the call disconnected. I do not want Tech Support, I specifically want Customer Service for DPS.

Currently customer service for DPS is not in place yet. So, even if you dial Adobe customer service, they won't have an idea about DPS. You are eligible for the Gold support if you have a DPS contract(SE, Pro or Enterprise). Else you can always use this forum which is really helpful and they can further guide you to tutorials and documentation. Lots of helpful people and experts managing the forum!

Similar Messages

ATTN: Customer Service - Question Concerning My Contract Expiration Date

Hi,
My phone broke last month, a little over a month before I thought that my contract was due to expire. The port that charges the phone stopped working. I was led to believe that my contract would be expiring with Verizon today, so I paid my bill last month and waited. I thought I would be able to cancel my service today, pay my final bill this month and my contract would be fulfilled, at which point I planned to amicably part ways with Verizon and switch to a company that can better suit my needs. When I just accessed my account, I notice that it says that I am due for an upgrade today, but that my contract doesn't expire until October. Why is that? Please help me figure out what is going on and what I need to do to close out my plan without accruing extraneous charges.
I first tried to contact your customer service via the "Chat Now" function, but all of you agents have been busy for over 2 hours now. It is very important to me that I get this sorted out today so that I do not roll over into another month of service that I don't want and can't use.
Thank you in advance for you assistance. I really appreciate it!

I'm not customer service, just another customer like you, but I hope I can help. Your upgrade eligibility and contract end date are not the same (though that is changing). You can upgrade at the 20 month point in your 24 month contract, which is why you can UPGRADE today, but your contract doesn't end till October.
If you are planning to leave Verizon, you can do so in October with no ETF; today you will pay an ETF based on 20 months of completed service, roughly $80 for a basic phone or $160 for a smartphone.
Your wisest course would be to see if a friend has an old Verizon phone that you could borrow and activate until your contract is up.

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

DVD Blue Ray question /customer service F rating

I called four times to customer service on friday (45min on phone)They were unable to answer any questions except price just kept transferring to different deparments.
My question was about the panansonic blue ray player on sale today
Does it have multi channel audio outputs.....my receiver does not have hdmi but does have multi channel audio inputs for 7.1
Does the Panansonic Blue ray player BD35k have multi channel audio ouputs?

If your talking about an Optical output then yes, all blu-ray players I have ever seen have had an optical output. If you mean a digital coaxial output, the answer I believe is no, but I will check at work today as I am not 100% sure.
On the other hand, if your talking about the 5.1/7.1 analog outputs commonly found on home theater in a boxes, then the answer would be no.

I have a question for the Adobe customer service dept., not for the "community" as a whole!

I have a question for the Adobe Customer Serice Dept., not the "community" as a whole. And I expect an answer! I want to know why I am expected to sign up for another service package when I just paid $25+ yesterday to be able to convert files back and forth from a PDF to a Word file and then back to a PDF. What kind of rip-off is this?

Hi,
I am very sorry that you had unpleasant experiences with our customer service.
If you would like to export your PDF files to MS Word files then ExportPDF tool will do the job.
If you would like to convert MS Word files to PDF then ConvertPDF tool will the the job.
If you would like to export your PDF files to Word file then convert the Word files back to PDF then PDF Pack service is required which includes ExportPDF/Convert to PDF/Combine Files tools.
Please let me know if you have any questions/issues.
Thank you.
Hisami

Dear Customer Service Team, I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I

Dear Customer Service Team,
I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I can not find it and now I only have access to the trial version.
Thank you for your help in advance.
Kind Regards,
G. Zsolt

There is no serial number require for Creative Cloud products, you may activate the products using your email address and password which is associated with Adobe. If your Dreamweaver asking for serial number, then make sure you are signing in with correct email address.
You may also refer below link
Sign in, activation, or connection errors | CS5.5 and later

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

Anyone else tried? Elements just does not work properly on Macs and when I asked for help, I was told that help isn't available for my old version so I'd have to upgrade. Like an idiot, I eventually did and found the new version even worse. I looked for customer service contact and ..... nothing. Only option was for their "chat" - so asked them - told there was no email, I couldn't get a refund as I had bought it from Amazon! person was unbelievably unhelpful and wouldn't answer any questions, despite being repeated many times.
Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

We're just other customers like you, so your guess about why adobe does anything is just as good any of ours would be.
However, PSE works fine on macs for a great many people, so if you could explain the problem maybe someone here could help you.

Unable to reach Customer service for billing question

I have trie serveral times to call verizon customer service to ask about a billing question. Either I'm disconnected or I receive a recording say the office is closed. I tried Verizon's Live chat, explained my question and was told to call a 800 number and the same thing happened again. Why can't I reach a live person regarding a billing question??????? What is going on with Verizon????

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.

All I did was ask a question via email, and a customer service rep cancelled my entire pre-order

So the other day I emailed bestbuy.ca customer service to ask them a question related to my E3 pre-order. Included in the order was a Ps4 Nyko Type Pad, and I asked if it is possible to cancel this single item in the order, and if it was, to do so.
Key to note that included among this E3 pre-order was a PS4 Fall-Out 4: Pip-boy edition, which is now sold out across North America.
The customer service rep took it upon himself to play trial and error with this order instead of actually knowing what he was doing and ended up cancelling the entire order and losing me my Pip-Boy Edition.
I have been emailing endlessly trying to explain how this is a bigger mistake than they are making it seem and have only gotten responses asking me to do something about it, not Bestbuy fix their mistake.. absolutely terrible customer service.
This was the question I asked (a), and the initial response I received (b).
(a) my initial question
Is it possible to cancel only one item of this pre-order? I would like to cancel the Nyko Type Pad if possible, but not any of the other items.
(b) First bestbuy.ca response
Dear ______,
Thank you for contacting Best Buy Canada regarding Order #
We are sorry but when we tried to cancel the game in the order it doesn't work. When we tried to cancel it in second attempt it does, however your whole order got cancelled. We sincerely apologized for the inconvenience this has caused you.
We kindly ask you to place another order online for all the games in the order and we will adjust the price if there are changes. You can also call 1-866-237-8289 options 1, 1, 3, and 2. One of our representatives will happy to place an order for you.
Thank you for choosing Best Buy Canada. We look forward to serving you in the future.
Sincerely,
xx TA
Best Buy Canada
Further emails have only received predictable copy and paste responses, explaining that Fallout 4 Pip Boy Edition is out of stock, and to check local stores. Completely ignoring the issue I was raising.
My second email
This is absolutely in excusable and needs to be fixed on your end.
One of the items in the pre-order that you cancelled has been sold out online almost since it was made available (Fall Out 4: Pip-Boy Edition, Playstation 4). Now that you have cancelled the order I have no way of receiving this item. It is sold out in every location. How is this going to be fixed?
Second bestbuy.ca response
Dear ____,
We have received your email regarding the stock availability of Fall Out 4: Pip-Boy Edition, Playstation 4 on Bestbuy.ca.
Our website does show this product as ‘Sold Out’. It is possible that we will receive more stock of this item however we are not sure when as there are no pending purchase orders through the vendor. As such, we are unable to provide any details as to when we may have stock available for online purchasing.
Our online inventory is pulled from different inventory than your local store, so provided the item is not a web only item, they may have available stock. Try using the store stock check (on the Product Detail Page) to view stock availability or contact your local store directly.
Thank you for choosing Bestbuy.ca
Sincerely,
.TA
Bestbuy.ca
Great reading comprehension. The email wasnt about the availability of the game, the email was about the mistake made by a customer service rep. And no, no more stock is being made available, as Bethesda has said so. Just a terrible, terrible case of customer service.
Consider me, a lost, long-time, customer.

Very sorry to hear about this !
If you haven't had a resolution to this matter over the weekend, please send me a private message with your order number and contact details. I'd be happy to escalate to our Customer Experience team here.
Best,

Adobe your customer service for DPS is beyond atrocious.

Can you please help me understand why when I call your customer service regarding pricing and digital publishing suite that not a single soul in that building knows anything about the products within the company they work. This is absolutely ridiculous.
Ever since the "new pricing" took effect... we have still been getting billed the old rate. We have been trying to get this rectified with someone at Adobe but of course you make it impossible to actually speak to anyone in North America.
We have an invoice number, a purchase order number, contract number, customer number, bill to number...
all these numbers but yet... no phone number to actually speak to someone to answer questions regarding billing. There is not even a phone number on the invoice you send me.
you should be ashamed.

We would love to help you figure this out - can you please send us your contact or account information? In the meantime, you can get additional information about pricing here:
http://www.adobe.com/products/digital-publishing-suite-enterprise/faq.html

How Do I Send A Question To Customer Service About My Bill?

I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?

Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp

Questions about Customer Service and Prepaid Phones

Yes, I have had Straight Talk for over two years. The phone service its self was wonderful. I only came across three places within a 50 mile radios of not being able to get reception. After asking around I found out that Straight Talks service is through Verizon. Everyone I talk to says the Verizon Tower reception was the best. I have been waiting a total of 22 days for Straight Talk to send my replacement for my broken phone. I have had it and I am going to sell the phone on Ebay when I receive it. My service with Straight Talk ends in four days and I am really considering Verizon.. Wanting to do this over the weekend. I know if I purchase a phone from Verizon directly it will be shipped overnight.
The main thing I want to know is if Verizon has a Customer Call Center in the United States? Where I can speak to someone that speaks "Fluent" English and actually cares if I get good service or not.
I am older and I like basics with no change. So, these are the features I want on my new phone.
A phone with a 3 megapix are larger camera with video.
A phone with a touchscreen and a query keyboard.
I want a speak to text feature. The last phone had it but I have been told that a app can be put on a phone to do it if it doesn't have it..
I haven't never had any apps downloaded on my phone but still want options for some.
A phone that has GPS.
These are the main features I have got to have. Nothing else matters. Can anybody help a elderly old man find a basic phone with these features?
I would greatly appreciate any input from Verizon Users about Verizon's Customer Service Department and any suggestions for a good phone under $50. Of course I am not looking for necessarily a new phone with a lot of extras. Thanks and have a "Wonderful and Blessed Day". Chris

The docs haven't been moved over to the 8.1 docsite, but the 7.0 docs
for campaigns are still pretty much valid in 8.1. Look at:
http://e-docs.bea.com/wlp/docs70/dev/cmpaign.htm#998197
for more information.
Basic answers:
1. You can't from a campaign. It will always batch emails in the database.
2. Use the bea/weblogic81/portal/bin/mainmanager.bat|sh script, which
uses the com.bea.p13n.mail.MailManager command-line java class (JavaDoc
at http://e-docs.bea.com/wlp/docs81/javadoc/index.html). This can be
invoked from cron or at for regular email delivery. Also, the emails are
deposited in the MAIL_* tables
(http://e-docs.bea.com/wlp/docs81/db/4Schemas.html#1064602), so you
could implement a delivery system from that as well.
3. There are no parameters since the email delivery is invoked from a
command-line process.
Greg
surfboy wrote:
1.How to disable batch mode email in portal 8.1 Mail Service using
Campaign?
2.For batch mode email, when will it deliver?
3.Where can I admin those parameter besides the fields mapping in
portal Admin->Campaign Server and Mail Service?

DPS Customer Service question

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