Unable to reach Customer service for billing question

I have trie serveral times to call verizon customer service to ask about a billing question.  Either I'm disconnected or I receive a recording say the office is closed.  I tried Verizon's Live chat, explained my question and was told to call a 800 number  and the same thing happened again.  Why can't I reach a live person  regarding a billing question???????     What is going on with Verizon???? 

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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    we are all just users like you so nobody here can help you.
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  • Trying to get in touch with customer service in billing. How hard is it to get a phone number?

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    jbrum,
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    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

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  • Creating OD Replica: Unable to locate kerberos services for localhost

    Hello,
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    My computer failed.  I'm putting CS3 on my new computer.  Attempts at Registration encounter "Communication Failure".  How do I contact Adobe customer service for assistance?

    You are wasting your time. Registration always has been optional and those pages are long gone. Simply don't bother.
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  • HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

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    OMG...does anyone have a phone number that I can talk to anyone in customer service for an itune dispute on an iphone?

    There is no telephone support for itunes. 
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  • COMPLAINT!  Customer Service and Billing!

    Duplicate post - please see:
    COMPLAINT!! Customer Service and Billing!
    Message was edited by: Admin Moderator

    Wow so sorry to hear of your issues with customer service.
    I have had the same run around with Verizon wireless customer service.
    Depending on who you talk to you get a different answer every time.
    How can you make changes to your account when you never know what the "actual" bill will be ?
    Have asked to speak to a supervisor and was denied, that is not right.
    You could try contacting the BBB maybe they can help you out ( may need them also )

  • Bt you need to get your customer service and billi...

    HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
    Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
    UNTIL!!!!!!
    the change over back in July 2010.
    After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
    they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
    any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
    I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
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    Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
    I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
    They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
    Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
    LISTEN BT  ITs now become a personal confrontational matter ( my landlord coming round)
    ITS your problem your end GET it sorted.
    If my only advice to anyone with BT
    1GET account in your name same address if possible.
    2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
    3. WRITE EVERYTHING DOWN , name, time date who spoke to.
    HERE COMES BIG COMPLAINTS LOOK OUT BT
    also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
    his email is  ******* for any one else.
    UPDATE:
    when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected??  DUHHHH im using it now !!
    and funny thing is  how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)

    Hi Hamish72
    Thanks for comments
    I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
    UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
    any way will let you all know how it goes.

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