DPS Gold Support no answer

Have a DPS license with Gold Support. I have been calling the Gold Support number for 5 hours and no answer? What is the deal. Is this how Adobe treats their customers.
Who should be called for support for Building an application for iTunes/Android?
David

Sorry you're not getting the help you need. I forwarded your message to a member of the support team.
To build an app for the Apple Store, download the Publishing Companion Guide PDF from the prerelease site or get it from your Adobe rep. Feel free to contact me if you need a copy (bbringhu at adobe dot com).
To build an app for Android, see these links:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c554fb6d112f9e520430-80 00.html
http://kb2.adobe.com/cps/900/cpsid_90052.html
If you plan on building an Android app with in-app purchases, wait until the newest version of the Viewer Builder is available. It will likely be available next Monday.

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Hi,
I just looked through the content. The issue you are facing is that you have folio's with non-unique productIDs. Every folio should have a unique productID when you publish it.
Documentation:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-45da217112a48b41a34-8 000.html
Important: Use a different Product ID for each folio. For retail folios, do not set the status to Free and set it to Retail later. Doing so can prevent the folio from being available in the custom viewer. Publish retail folios as Public and Retail.
For best results, use the com.publisher.publication.issue format (such as com.adobepress.dps_tips.july2011) to specify the Product ID. For best results, avoid uppercase letters in your Product ID. Uppercase letters may not work with Amazon in-app purchases.
iPad Publishing Companion guide (found on the DPS dashboard, lower right corner) page 2, 5,6, 22
I've sent you a email with the steps for you to follow to correct your issues.
With kind regards,
Klaasjan Tukker
Adobe Systems

The Gold Support line for DPS transfers the call to a disconnected line.

The support line doesn't work right now. Selecting DPS Enterprise or Professional in the call tree brings you to a disconnected line.
Not helpful.

DPS line should be reachable now. If you would like a call back arranged, please PM me your contact details and the best time to reach you along with time zone
*There was report of a call redirect problem on the DPS line over the weekend, we are working on a fix at the earliest.

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Contact Apple iTunes Store Support: http://www.apple.com/support/itunes/contact/

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Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
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DPS Gold Support no answer

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