Dreamweaver in CS5.5 (blank welcome screen)
My dreamweaver in CS5.5 shows no info in the welcome screen how do I get it back?
Subject line edited by moderator to make it clearer
Hello Bruce,
because I can't reproduce your error message I suggest you contact Adobe at the following page:
http://helpx.adobe.com/contact.html
> View all Products ... > Dreamweaver > Select a topic ... > Using my product ... > I still need help ... > see screenshot:
Please use chat, I only had the best experiences.
Hans-Günter
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Dreamweaver CS3 stops, with blank registration screen
Today I started to work with Dreamweaver CS3 Mac, It opened fine until a registration screen appeared, on top of everything.
The screen is blank but I remembered that sometimes Dreamweaver asks me to register. I always say: Later!
But now, I cannot work! The screen is blank and stays on top of everything that is grey highlighted.
The things I did:
- deleted cache file
- delete Configuration map
- installed Dreamweaver from the CD DVD
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I work on a MacBookPro 17" 2006
10.6.8
Dreamweaver CS3 NL Creative Suite Web Premium
Please your advice to fix this problem?
Greetings
Geert (NL)SOLVED IT
Looked at a old post :
3. gortmend,
Nov 19, 2013 8:57 PM in reply to AmazonWench
Hit the same thing, I found a work around.
1. Disconnect your internet.
2. Start CS3
3. You'll get an error screen, click "never register."
Hope it works for you. -
The basic issue: Dreamweaver/Flash hangs indefinitely at the
welcome screen after being opened and cannot be used/ must be
forced quit. I can’t click anything and certainly can use the
program.
My System:
Intel Mac Pro
Two 2.66 Ghz Intel Processors
2 GB Ram
ATI X1900 Card with 512 MB Memory
Internet Connection
Operating System: Mac OSX 10.4.9
How to produce the problem:
1. Ensure internet connection is enabled.
2. Open Dreamweaver
Results: Upon opening, Dreamweaver/Flash hangs indefinitely
at the welcome screen. All menus and tool bars load, but the
welcome screen displays a blank box at which point the cursor
spins, the program freezes and must be forced quit.
Normally the welcome screen should load quickly and display
the various document options as well as a link to adobe. (Assuming
an internet connection is available. If not, a static graphic
should be displayed in the lower right corner.) After extensive
trouble shooting I narrowed the problem down to the internet
connection. Without an internet connection (Ethernet cable
unplugged) the welcome screen loaded promptly and didn’t hang
however the link normally provided in the lower right hand corner
was missing since there was no internet available. The program then
ran normally.
When the internet was connected, the program would load up to
the welcome screen and then hang without displaying any options. No
menus were available and nothing could be done in the program. The
only solution at this point was to force quit.
I spoke with a tech support agent and worked through the
majority of the steps outlined here (
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401096)
to no avail. As far as I can tell, the issue is caused by the
welcome screen failing to access the internet content necessary to
load. I was able to disable the welcome screen by disconnecting the
internet, opening Dreamweaver/Flash, disabling it via the options,
and then reconnecting the internet. However, this of course
prevents the use of the welcome screen, a feature I find useful.
Notes: The welcome screen for Illustrator and InDesign load
flawlessly and quickly and are not affected by the internet
connection.
Has anyone else experienced this? Adobe’s tech agent
told me it might be an issue with my internet, but I doubt that is
the case. I have submitted a bug report to adobe, but was curious
if anyone else had found a solution or had any idea why this is
happening. Why can Illustrator and InDesign load the web links and
not Flash and Dreamweaver.
I know the welcome screen is hardly a “necessary”
feature, but considering the price one pays for this software, it
would be nice if it worked.I had this problem with both Photoshop and Illustrator. After several tries, I spoke with someone in Adobe tech Support who said it was a KNOWN ISSUE with the welcome screen and then took control of my computer, removed some files and now everything is fine. You have to talk to two different department, one for Illustrator and one for Photoshop for the fix. 6 phone calls and a total of about that many hours dealing with this BS. Epic, epic fail, Adobe.
The one thing I know for sure now, the Adobe staffers who work on these forums don't know what they're talking about. -
Welcome Screen Hangs and Crashes
The basic issue: Dreamweaver/Flash hangs indefinitely at the
welcome screen after being opened and cannot be used/ must be
forced quit. I can’t click anything and certainly can use the
program.
My System:
Intel Mac Pro
Two 2.66 Ghz Intel Processors
2 GB Ram
ATI X1900 Card with 512 MB Memory
Internet Connection
Operating System: Mac OSX 10.4.9
How to produce the problem:
1. Ensure internet connection is enabled.
2. Open Dreamweaver
Results: Upon opening, Dreamweaver/Flash hangs indefinitely
at the welcome screen. All menus and tool bars load, but the
welcome screen displays a blank box at which point the cursor
spins, the program freezes and must be forced quit.
Normally the welcome screen should load quickly and display
the various document options as well as a link to adobe. (Assuming
an internet connection is available. If not, a static graphic
should be displayed in the lower right corner.) After extensive
trouble shooting I narrowed the problem down to the internet
connection. Without an internet connection (Ethernet cable
unplugged) the welcome screen loaded promptly and didn’t hang
however the link normally provided in the lower right hand corner
was missing since there was no internet available. The program then
ran normally.
When the internet was connected, the program would load up to
the welcome screen and then hang without displaying any options. No
menus were available and nothing could be done in the program. The
only solution at this point was to force quit.
I spoke with a tech support agent and worked through the
majority of the steps outlined here (
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401096)
to no avail. As far as I can tell, the issue is caused by the
welcome screen failing to access the internet content necessary to
load. I was able to disable the welcome screen by disconnecting the
internet, opening Dreamweaver/Flash, disabling it via the options,
and then reconnecting the internet. However, this of course
prevents the use of the welcome screen, a feature I find useful.
Notes: The welcome screen for Illustrator and InDesign load
flawlessly and quickly and are not affected by the internet
connection.
Has anyone else experienced this? Adobe’s tech agent
told me it might be an issue with my internet, but I doubt that is
the case. I have submitted a bug report to adobe, but was curious
if anyone else had found a solution or had any idea why this is
happening. Why can Illustrator and InDesign load the web links and
not Flash and Dreamweaver.
I know the welcome screen is hardly a “necessary”
feature, but considering the price one pays for this software, it
would be nice if it worked.It's not a great workaround at all. In fact, I am still
trying to find a better and more feasible solution since we have a
few computers on the home network and connecting directly to the
internet prevents any of those machines from using the web since
you loose the router.
I called the apple store and they said they use Airport
Extremes and do not have any issues with the welcome pages on their
machines. Unfortunately, I purchased an airport extreme
(haven’t set it up yet) hoping it would work, but it sounds
like you are having the same issue. I agree that adobe should
acknowledge the problem and I too have run into the limited scope
of the tech support. As you said, they provide support based on the
specific applications and don’t seem to address cross suite
issues. I am still waiting on a call from a Level 2 tech who will
hopefully be more helpful and move beyond the basic steps.
(Trashing pref files etc.)
It's very odd the older router works, but my guess is some of
the newer security features are causing the issue. I placed my
computer in the DMZ, which seemed to work, but the welcome screens
took a good 5-10 seconds to load and the program would hang during
that time.
Out of curiousity, who is your Internet Provider? I am using
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Welcome screens do not load - ID, PS, AI.
We have disabled the initial 'What's New' welcome windows (those that have the tips and tutorials for new beginners) that load when my CC apps start up (Illustrator, photoshop, indesign) but in the past couple of weeks the regular welcome screens - with recent files, create new, learn etc do not load. The window is there, it just stays blank (except Dreamweaver - that works). This is happening on both macs used by our designers:
Both running Yosemite 10.10
App versions:
App
Release
Build
ID
2014.1
10.1.0.71
PS
2014.2.1
20141014.r.257 x64
AI
2014.1.0
18.1.0
Thanks in advance for any assistance.I have this same problem; I can't disable the welcome screen because, well, the blank screen doesn't show the checkbox to stop the screen from popping up. I found a script on the Photoshop section of the Adobe forums which I downloaded and used to fix the problem in Photoshop, but I haven't found anything in the forums about fixing the problem in Illustrator or InDesign. This blank welcome screen pops up not only at application start-up, but whenever all documents are closed and the app is still running. So it's all day, every day. This is annoying. I need help fixing this.
iMac, OS X 10.8.5, full CC user -
Opening a file opens welcome screen
This sounds silly and is not stopping me from working but is starting to get annoying.
When i right click or click to open a file in Dreamweaver, Dreamweaver opens and shows the welcome screen. The file is not loaded so i have to go back and click again where it is loaded after a seconfd attempt. This only happens if Dreamweaver hasnt already been open.
I have tested this with other Adobe applications and files open on first time around - what is the issue with this? I know its a small issue but is really starting to annoy me!
I am using CS6 if this helps.
Thanks,
CharlieThe effect is called 'the recurring welcome screen syndrome' and is caused by the friendly gremlins that constantly affect our daily computing lives.
My apologies, but I couldn't help laughing at your predicament while still sympathising with you.
On a serious note, have you tried clearing the DW cache?
If that does not work, you may like to try renaming the Configuration (e.g. Configuration-1) folder. In this case you will have to re-configure DW including re-installing your extensions. A bit of a bummer, but it helps me on many an occasion. -
When I open CS3 InDesign, a blank Welcome screen pops up and will not go away. When I manually close it, my InDesign tool menu is grayed out across top. Unusable.
Has been happening last two weeks. Was fine before. I've reinstalled my CS3 two times already. What's going on?Software conflicts do strange things. Given the age of the system, it's also possible it's a hardware problem -- bad memory, bad sector in a critical spot on the hard drive.
Wouldn't hurt to clear your font caches and also do some basic font trouble-shooting if you've had font issues. See Troubleshoot fonts | Mac OS X -
DW cs6 stalling at welcome screen
How do I fix Dreamweaver cs6 from stalling at welcome screen?
Hi eyetoeye,
Which OS are you using Dreamweaver on?
Thanks,
Preran -
Dreamweaver CS5 - Welcome Screen shows CS4!
Hi,
after upgrading Dreamweaver from CS4 to CS5 the welcome screen insists on identifying itself as CS4. What's going on?
Win7 64bit
All updates installed. I also tried re-installing DW CS5 to no avail.
Any suggestions?CS5 does not actually upgrade CS4. It just installs a new version alongside CS4. You could try trashing the prefernces located in the application support folder and restarting DW. However, only way users here would probably know how to get rid of this is to run the Clean Tool to remove the previous versions, up to and including CS5 and then reinstall CS5.
http://www.adobe.com/support/contact/cs5clean.html -
Dreamweaver CS4 Mac - Welcome Screen Is Blank Under Network Account
This is a new installation of Dreamweaver CS4 on a computer running Mac OS X 10.5.7 in a computer lab environment. All updates have been applied. Users' home folders are hosted via AFP on a server running Mac OS X Server 10.5.7. The "welcome screen" window that appears after launching Dreamweaver CS4 is blank for users using network accounts (both admin and non-admin). The welcome screen appears correctly when launched from within a local accounts (admin or non-admin). The welcome screen window can be closed and then the application appears to run just fine. Has anyone else experienced this issue or found a solution?
Some clues: Apparently, the "welcome screen" is an .swf file located in each user's home directory here:
~/Library/Application Support/Adobe/Dreamweaver CS4/en_US/Configuration/Content/Welcome/Flash/welcome.swf
I can open this file in Flash or Flash Player under a network account and it looks just fine, yet it won't load when Dreamweaver CS4 is launched, resulting in a blank, white "welcome screen."
For now, I've decided to push a default preferences file to new users that turns off the welcome screen, but I'd prefer to find a fix. Anyone have any clues? -
I have a CC Photography License and tried loading the new Lightroom cc but it will not open (only flashes the welcome screen for a split second) then goes blank. I tried uninstalling it, rebooting, etc. several times and it will not work on my Mac with Yosemite. Please help!
Check out this thread: Downloaded Lightroom CC but only get a quick flash of the startup screen then nothing, Lightroom 5 still working.
-
Error message starting up Flash CS5 -- appears to be caused by welcome screen
Hello,
I am running windows 7 64-bit, flash player debug (10.1 from labs) and CS5 Master collection.
I staretd noticing an issue today -- Flash Professional CS5 has begun to freeze on opening it. I eventually get the message "a script in this movie is causing flash player to run slowly. if it continues to run, your computer might become unresponsive. Do you want to abort the script?". At this point, I am not running any movies, I am just trying to open flash Pro CS5. When I choose to click "yes" (eg abort the script), then the buttons on the welcome screen do not work. When I click "no" (and do not abort the script) then flash crashes some time in the first 5 minutes of authoring.
I also noticed that if I disable the opening page (check "do not show again") and reopen flash -- then no problem
Any ideas on what is happening - anyone?
Thank youHello
Just wanted to report back this was a simple issue -- it turned out to be a corrupted configuration file for Flash CS5. I called Adobe tech support and an engineer helped me to do the following. Please remember I am running windows 7 (64 bit), so this is what I did for that OS ...
First I closed flash CS5 pro. Then I navigated as follows ... from the C drive ==> then to the users file ==> then to my user file ==> then to appdata (this is normally hidden, so just unhide files or type appdata as next drill-down in navigation window after your user file) ==> then to Local ==> then to Adobe ==> then to Flash CS5 ==> then to en_US ==> then to configuration. Then I renamed the configuration file (to configurationold)
I restarted flash pro CS5 -- and problem solved.
Thanks kglad and everyone
Bob
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