Drilldown on Service Request Charts
Hi guys,
Need help.
On the vanilla chart on the Service Request home page. If you click on one of the segments, it drill's down to a list of the SR's within that segment.
However when i create such as pie chart, the pie-chart cannot be drilled down.
I read some stuff about actions link and setting a custom data type with 2 different options
@[html]"<span onClick=\"javascript:LinkOccam (this, ''service'');\">"@"</span>"
or
"http://"@[html]"<a target=_top href=https://secure.crmondemand.com/OnDemand/user/ServiceDetail?OMTHD=ServiceDetailNav&OMTGT=ServiceDetailForm&OpptyDetailForm.Id="@">"@"</a>"
but nothing is working.
any advice?
Min,
Have you gone into the properties of the Chart view and set the interaction type to Drill?
The option is on the Navigate tab under the Additional Charting Options button.
Mike
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Expand Service Request without drilldown
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[EXCEPTION]
com.sap.wec.tc.core.ui.processflow.WCFProcessFlowRuntimeException: Error while resolving ''EVALUATE'' operation for process flow servicerequest:serviceRequestCreationProcess, process step 1, source expression #{processFlowViewHandler.createServiceRequestUpdateProduct}, and target expression ; java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.traceRuntimeException(ProcessFlowExceptionUtil.java:66)
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.logAndRaiseRunTimeException(ProcessFlowExceptionUtil.java:108)
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at com.sap.wcf.beans.uiprocessflow.ProcessFlowButtonsVCHandler.next(ProcessFlowButtonsVCHandler.java:65)
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at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
at org.apache.myfaces.view.facelets.el.LocationMethodExpression.invoke(LocationMethodExpression.java:116)
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Caused by: javax.el.ELException: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sun.el.parser.AstValue.invoke(AstValue.java:191)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
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at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.execute(ProcessFlowOperationEvaluate.java:32)
... 86 more
Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
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at com.sap.wec.app.eservice.module.servicerequest.ui.handler.impl.ProcessFlowViewHandlerImpl.createServiceRequestUpdateProduct(ProcessFlowViewHandlerImpl.java:405)
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at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
... 89 moreHi All,
I found the solution, the problem was that i didn't have the last SP of WCEM 3.0.
I have an another question for you guys:
Is it possible to customize(rename the fields) the workcenter/menu on the WCEM?
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Not able to create service requests in E-Service
HI all,
I am unable to create service requests in the e-service scenario, after i enter all the data and press save button, it says that number is null.
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Regards,
Karunakar.When i tried through DBCA it hanged...
through oradim it the posted error was appearing
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Oradim says it cannot create but the service has been created in services.msc but when i start the service the posted error message was appearing on the Eventlog -
Service Request information is not getting updated in Account Overview
Hi All,
As a standard functionality, when we open Account overview page, we see list of contacts, roles, Service Requests etc that are linked to the account.
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How do I upload and attach the file to Service Request
[This thread was migrated from the On Demand Developer Forum in the old Siebel Community]
drangineni
New Contributor
Hi,
I am trying to upload a file and add it to a Service object as an
attachement. I greatly appreciate if you could provide any code or
sample...
Thanks.
Daya
Product: CRM OnDemand
10-21-2006 10:58 AM
Re: How do I upload and attach the file to Service Request...
BigSlick
Valued Contributor
On Demand doesn't support adding attachments via web services. One
solution I've seen is depending on the scenario is to create a web link
field on an object that's based on a custom text field. Your web service
can populate that custom field and the web link can generate a dynamic
link to the file in On Demand's UI. However, this depends on where the
attachment is located and if the user needs some sort of firewall access.
Hope this helps
-BigSlick
10-23-2006 11:43 AM
==============================================================================
Click on the board or message subject at the top to return.Yes this still holds ture.
Bardo -
Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status
Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
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** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1 -
How to create a view for all Service Requests that are not approved by reviewer
Hallo,
I want to create a view in the Service Requests library that shows all SRs that are not approved. How to configure condition that says: if a SR has related Review Activity which is In Progress, show that SRs?
I couldn't find this when creating the view. Thank you.So here's the first problem with that: Which review activity? a SR can contain multiple RAs, so how do we decide if an arbitrary SR is approved or not?
As to the specific language you use (Any child RA is In Progress) you might want to look at the criteria from the default Change approval view, which does something similar:
<QueryCriteria Adapter="omsdk://Adapters/Criteria" xmlns="http://tempuri.org/Criteria.xsd">
<Criteria>
<FreeformCriteria>
<Freeform>
<Criteria xmlns="http://Microsoft.EnterpriseManagement.Core.Criteria/">
<Expression>
<And>
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<Property>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity']/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$</Property>
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<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$</Value>
</ValueExpressionRight>
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</Expression>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$</Property>
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<Operator>Equal</Operator>
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</FreeformCriteria>
</Criteria>
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Context in this... context means the CR targeted by the view) where it's status (/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$) is In Progress ($MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$). The other is filtering
for the target change request's status ( $Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$) is In Progress ($MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$).
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Anton's Advanced View Editor (or
the free version) to do the criteria adjustment. -
Report to show Service Requests that are open on a day selected by the user
Dunno if I'm being thick, but I can't see how to do this in a report/dashboard...
The user selects a day and the report pulls back all the Service Requests that were open on that day using the following logic...
Service Request Opened Date <= Selected date & Service Request Closed Date >= Selected date
Is this possible?You can do this with a report or a dashboard.
For a report, create a report your subject ares, like Service Request. In Step 3, Create a prompt on your date and choose Column Filter Prompt. Give the prompt a caption ("Enter/Choose Date" for example). Choose the date field for the Filter on Column. Determine how you want the users to select the value and hit OK. My experience has been that you need to let users type in the date, as opposed to choosing from a drop-down list, because of the volume of data and performance reasons, but test it to determine what works best for your needs.
For a dashboard, you would need to create a dashboard prompt for your dashboard report. You do this by creating a new report on your intended subject area, i.e. Service Request. Instead of creating the report as you normally do, you need to click on the Create Dashboard Prompt button at the top left, just below the Oracle logo. Choose the right reporting area, then complete the prompt details. Don't forget to allow for the prompt in your report.
I always recommend that you consider purchasing a great book on reporting, written by Mike Lairson. It is an excellent resource for nearly all of your reporting questions. You can find it on amazon.com.
http://www.amazon.com/Oracle-Demand-Reporting-Osborne-ORACLE/dp/0071593047/ref=sr_1_1?ie=UTF8&s=books&qid=1274893170&sr=8-1
Good Luck,
Thom -
I am trying to open a service request and the site does not work.
I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.
I just went through several screens and had no problems. Try clearing your browser's cache and/or history.
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Service Request Aging Analysis
Hello All,
I am trying to create a report in Siebel off the canned aging report. It seems to give me the average age in calendar days which is fine, however I need to report on number of business days.
The data I need specifically is:
Service Request's (SR's) Average Age - This is default
Average age of open SR's business days - This is the tough one, I need to have > 5 business days and < 5 Buisness days
Average age if not closed on the first contact - Buisness and Calender days
SR's open greater then 5 days - Buisness and Calender days
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~The Call GuyOkay, if your report is using the Service Request History subject area, use this code exactly:
(CASE WHEN /* Convert Sunday to the Business Day Of the Year */
DAYOFWEEK("Service Request"."Closed Date and Time" )=1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))-(WEEK("Service Request"."Closed Date and Time")-2) /* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time" )=7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))-(WEEK("Service Request"."Closed Date and Time")-1) /* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))+(2-WEEK("Service Request"."Closed Date and Time")) END)
- (CASE WHEN /* Convert Sunday to the Business Day Of the Year */
DAYOFWEEK("Service Request"."Opened Date" )=1 THEN (DAYOFYEAR("Service Request"."Opened Date")-WEEK("Service Request"."Opened Date"))-(WEEK("Service Request"."Opened Date")-2) /* Convert Saturday to the Business Day Of the Year */ WHEN DAYOFWEEK("Service Request"."Opened Date" )=7
THEN (DAYOFYEAR("Service Request"."Opened Date")-WEEK("Service Request"."Opened Date"))-(WEEK("Service Request"."Opened Date")-1) /* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date")-WEEK("Service Request"."Opened Date"))+(2-WEEK("Service Request"."Opened Date"))
END) + /* Adjust for Year Change */ (365 * (YEAR("Service Request"."Closed Date and Time")-YEAR("Service Request"."Opened Date")))
If your report is using the Service Request subject area, use this code exactly:
(CASE WHEN /* Convert Sunday to the Business Day Of the Year */
DAYOFWEEK("Service Request"."Closed Date and Time" )=1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))-(WEEK("Service Request"."Closed Date and Time")-2) /* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time" )=7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))-(WEEK("Service Request"."Closed Date and Time")-1) /* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time")-WEEK("Service Request"."Closed Date and Time"))+(2-WEEK("Service Request"."Closed Date and Time")) END)
- (CASE WHEN /* Convert Sunday to the Business Day Of the Year */
DAYOFWEEK("Service Request"."Opened Date and Time" )=1 THEN (DAYOFYEAR("Service Request"."Opened Date and Time")-WEEK("Service Request"."Opened Date and Time"))-(WEEK("Service Request"."Opened Date and Time")-2) /* Convert Saturday to the Business Day Of the Year */ WHEN DAYOFWEEK("Service Request"."Opened Date and Time" )=7
THEN (DAYOFYEAR("Service Request"."Opened Date and Time")-WEEK("Service Request"."Opened Date and Time"))-(WEEK("Service Request"."Opened Date and Time")-1) /* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date and Time")-WEEK("Service Request"."Opened Date and Time"))+(2-WEEK("Service Request"."Opened Date and Time"))
END) + /* Adjust for Year Change */ (365 * (YEAR("Service Request"."Closed Date and Time")-YEAR("Service Request"."Opened Date and Time")))
I have verified that both formulas are error free when used in the correct subject area... the column that you start with does not matter... just be sure to completely blank the existing formula before pasting in this one.
Let me know how it goes.
Mike L -
Service request being created in CRM WEB IC
When an user creates an Interaction Record and then viewed any service request from the view Last five interactions from webIC the system is automatically creating an additional service Request.
Steps we follow
1. Open the Interction centre
2. Search (preferable who has previous service requests created)
3. Confirm employee.
4. SC interaction record screen is displayed
5. Bottom of the page, you see interaction history
6. Click on any of the service requests
7. Service request would be displayed
8. Go back using breadcrumbs
---> Problem, in activity clipboard of SC interaction, you would noticean employee request created.
Can any one help with a solution for this on an urgent basis, the business is being affected very seriously and SAP says they can't help
Note: Maximum points would be rewarded
Regards
RaviYes,
The steps you mentioned are correct
1) Account Indentification
2) Interaction Record created and displayed
3) Select Service request from the Last 5 interactions from bottom on page
4) Selected one of the Service request
5) In Breadcrumbs dropdown I see
1) Employee(Service) Request(XXXXXXX) --- the one I selected from Interaction history and being displayed
2) Interaction Record (XXXX)*
3) Interaction Record (XXXX)*
4) Identify Employee
I click on breadcrumbs to go back or I press END without pressing SAVE
NEXT
Open the Interaction Record by searching for the same from INBOX
The NEW Employee Request (Service request) created is there
If I use breadcrumbs to go back and repeat steps 1--3 (account Identification to select Service request), it does not create one, it is for only the first time the additional request is created.
I hope I am clear....
Regards
Ravi
Edited by: Ravi Kakkereni on May 30, 2008 10:19 AM
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