Driven Away by Stupidity - after 31 years with BT!
Great isn't it?
I want to stay on my Broadband and call package with BT.
The only way that BT can be competitive with the other providers is by offering a £120 up front charge for line rental, that's OK - I am happy to go along with that. The Braodband deal isn't as good an offer as others - but I have been loyal for 31 years .... a few ££'s won't break that.
I speak to the Customer retention team as my bill for the next 3 months is due in a weeks time ..... this bill is for Line Rental at £14.60 and Broadband at around £17 - in advance, of course!
Now, I wish to stay with BT - the only way is to pay for the 12 month rental at £120 up front.
I asked if BT could amend the up coming bill to assist in enabling me to pay the £120.
Answer? NO! Pay the bill for the next 3 months AND pay us £120 too!!
So, I am paying TWICE for the next 3 months for line rental AND a higher charge for Broadband than that on offer to me to stay with BT (which is still higher than competitors!).
BT say they cannot amend the bill ........... hmmmmmmmmmmmmmmmmmmmmmm - I bet they WOULD be able to if I owed THEM £120!!!!!!
Disappointed, disgusted, saddened, are being forced away from BT and I swear that I will NEVER, EVER return again.
Something needs to be done about this massive unfairness.
Hi MrRee
Welcome to the forums.
Sorry to read that you are thinking of leaving.
We can take a look at this for you, send us an email using the contact us form in my profile. You can copy the address for this form from the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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