Droid x2 phone dial pad does not respond to touch on call

When on a call and asked to input numbers even to get to voicemail phone freezes and will not accept certain numbers like 1 (but it may take an 8) or screen goes black or both. Cannot get my voicemail from this phone. Can call in to my cellphone number from another phone and stop message and then get the vm, but from the droid x2 cellphone it is impossible. Obviously very unsatisfractory. Anyone got a fix?

As Ann pointed out, you are running GingerBread - the latest update. You don't remember clicking on "ALLOW UPDATE" and the process of installing it?
Anyway, so you've had this problem since DAY 1 of getting the phone?????  Too bad you didn't take it back immediately as they would have probably given you another phone .. but now you're pretty stuck with troubleshooting it or getting it swapped with a CPO.   If you contact verizon, they will like have you try booting in SAFE MODE 1st, just to rule out 3rd party APPs causing the issue. Then a Factory Reset.
Click this for SAFE MODE  http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34184
Click this for Factory Reset  http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552
good luck.

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