Dropped calls - Not 'death grip related'

So, my iPhone 4 running iOS 4.1 drops calls constantly. I tested a couple of things so I could narrow down the problem. I know its not iPhone 4 related, because my 3G had the same problem. I believe it started happening after I updated to 4.0.1. When I bought my iPhone 4 the same problem continued. It seems to be related to data usage. If I'm on wifi, or I disable data, the calls won't drop at all. Anyone having this problem?

I'm having the very same problem. My iPhone 5 running 8.1.1 is now a bit sluggish at times, particularly when first turned on. Now today Safari keeps crashing. I've cleared the cache and restarted the phone, but no luck.

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Dramatic increase in # of dropped calls

iPhone 3GS, OS 3.1
Well, maybe not "dramatic" but there has been a noticable increase in the the proportion of dropped calls--not sure when it started, possibly with the update to 3.1
it is possible that this is something to do with AT&T's ability to keep up with the demand on their 3G network (I am in San Diego), but this is becoming untenable--if I go to a Genius at the Apple store to get them to have a look, are there any diagnostics they can use or will they just tell me it's AT&T's problem?
thanks

I'm a high volume user with O2 and experience on average 7-10 dropped calls/day. The problem coincided with 3.1 upgrade to 3GS and cannot be attributed to faulty sim card, network, poor atmospheric conditions or my odd socks.
Interestingly enough I noticed 3.1 was able to hold either a 2G, Edge or 3G signal better than 3.01 when surrounded by metal structures. Network service would be lost with 3.01 and yet with the cell in in the same position with 3.1 it can hold minimum Edge and generally 3G full signal.
3.1 appears to be slightly more effective & reliable with 'hopping' but its still not as seamless as BBold.
I'm an Apple supporter, however they have some significant challenges to correct fundamental functionality we expect from a cell.
I'm close to switching back to BBold as there are only so many times you can answer 'I don't know what happened to the connection' before appearing incompetent. I guess if I'd wanted an iPod I would have bought one.
Lets up hope Apple accept problems exist and resolve timely before the poor product quality seriously negatively impacts their reputation.

TS3406 Has anyone else experienced frequent dropped calls since the latest IOS upgrade?

I have experienced dropped calls since I upgraded my IOS a few weeks ago. Anyone else having the same problem? AT&T blames Apple, Apple blames AT&T, I'm stuck in the middle.
HELP?!?!?!?

I'm with ATT and no.
I had a dropped call not long ago and it wasn't due to my iPhone or ATT. A friend with Sprint tried to call me while driving through a known low reception area with Sprint. Sprint dropped the call.

HT1386 Just downloaded 7.2 into my Iphone 5 what a mess. Dropped called no audible notifications for email or text messages. Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

Just downloaded 7.2 into my Iphone 5 what a mess. Dropped called no audible notifications for email or text messages. Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone. I have gone thur the steps for windows 7 and still nothing??? I have downloaded the newest version I itunes too.

Hi Midwestboy,
If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
- Brenden

Agents in not ready state too long drops calls.

Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?

Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing.

Note 3 poor reception, no signal, dropped calls. other phones have no problem. have reset it, pulled battery, support has reset towers etc. still having issues.

note 3 poor reception, dropped calls, no signal, 3g not 4g. out of service area message at home this is crazy. other phones have no problem,

Wow! That's quite the large area, Nicki05. The service along Interstate 65 is pretty strong in general. Do you use any type of case on your phone? Has your phone been replaced through your warranty when you gave our Tech Support a call?
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Dropping calls... not holding left handed.

My 3g only dropped calls once or twice a month or so. But this iPhone 4 drops every other call. I heard I shouldn't hold it left handed. so I hold it right handed, thumb on one side, ring and middle on the other side, and index finger on the back to keep it against my ear. pinkie in the air, like a fine drink.
The other caller suddenly can't hear me, but I can hear them fine. Most of the time they hang up before the call drops but other times the call drops out first.
I don't know what I should do. I even tried the tape on the sides so my skin isn't touching it but it still happens...

Cases and bumpers only DIMINISH the problem. It DOES NOT go away.
This is a SERIOUS design flaw and eventually Apple will be forced to do something. When Judge Judy (the courts) get ahold of this Apple is going to have high-profile egg on its face.
Again, cases and bumpers diminish the issue. You will still lose bars under most conditions when you hold the phone in your palm for data.

Note 4 dropped calls and reception issues

I am becoming increasingly frustrated with my note 4 to the point of looking at switching to a different phone and even provider. Since getting this phone I have had nothing but issues with inconsistent and unreliable phone coverage. The phone will be in 4G coverage with full bars of service and still cut in and out and drop calls. I cannot even begin to mark the locations for you because it does it everywhere. When I took the phone back to the store I was told it was not an issue with the phone that I must have been un areas with poor coverage. I find this hard to believe when I had no problems with my previous phone. My previous phone was a Samsung Galaxy s4. The only reason I got rid of it was because the charging port stopped working.

The phone is under a year old and still under warranty. Contact both Samsung and AT&T warranty department and figure out the best way to get a replacement phone. Im hoping Samsung will send you a new phone, ATT sends a refurbished, like new device.

Not showing missed calls and dropping calls

I have had a Thunderbolt for several months now and I have had a problem with missed calls not showing up and voice mail showing up with missed calls, I have talked to tech and reported this and I received a refurbished phone and still have the same problem any know issues with this?

Hi bbarront,
I apologize for the delayed response and its unfortunate you are still missing calls with the replacement device. Can you please advise if you have taken advantage of the newest Software Update? Additionally, are you advising that you don't receive a notification of a missed call and the only way you realize it is when you check your voicemail? I look forward to hearing from you soon.
Thank you for your involvement in our community forums,

Wow it appears to be hang-ups not drop calls....

Try this: (It actually helped with my so called drop calls)
When receiving calls and/or making calls, press the HOME button once the call is made or received to minimize the CALL PAD. You should see your call at the top of your phone in green. If you want to bring the CALL PAD back up, just touch the green area and the CALL PAD will come back up..
Minimizing the CALL PAD keeps your face from touching unwanted features and hanging up on people.
Worked for me! Hope this helps.
poochieturner

Click the Time Machine icon in the menu bar. The time of the last backup is shown in the drop down.

IPhone Death Grip and Loss of Signal

There is NO doubt the new iPhone has "death grip" "loss of signal" issues. Including my new iPhone, there are 4 Verizon phones in my home. All 4 phones show 3 bars when laying on the counter. The iPhone consistently, everytime, drops to 1 bar when it is picked up and held in a normal position. The other 3 phones (HTC Incredible, Blackberry Curve 8330, and an LG Cosmos all maintain 3 bars when picked up and held in a normal position. In fact, when I recived my first call on my iPhone the caller complained my voice was breaking up. NONE of my other phones have that problem. I called Verizon support on my iPhone, and they said my call was breaking up. I changed my holding position so I was pinching the the front and back of the phone (not touching any of the metal frame), and they said they could hear me much better. Nice test, huh? I have checked this situation over and over. I am not going to "pinch" my phone to use it. I am not going to spend more money on a bumper or case to use it. I am going to hold Verizon to their promise that that the known antenna issue with the iPhone was fixed. I am going to return my iPhone for a full refund and HIGHLY recommend that ANYONE who thinks the antenna issue is fixed is flat out WRONG. I HAD a lot of confidence in Verizon and Apple before this fiasco. There is NO DOUBT in my mind that both of them new full well that the defect still existed and still hyped and released a defective product. I will be the first to gladly participate in any class action suit that comes out of this - which I am sure it will. DO NOT BUY AN IPHONE 4.

Verizon didn't promise you that the issue no longer existed (if a rep that hadn't had a chance themselves to see the phone until activating them for customers on the 10th told you this they were not the most reliable to respond unfortunately). Technically I don't recall Apple ever officially stating so (they never said they did the antenna changes as a "fix" to the issue...they said they did it to accomodate the CDMA chip), but if they did and it does not happen to be true for you and the phones in your household then by all means return them. At the end of the day, Verizon did not make the equipment....they just finally worked it out to get the rights to sell it with their service for the customers that have been begging for it for years. Be disappointed in Apple (as far as the antenna issue goes). For you, the issue exists. For others, it exists. For many, it does not. So being able to say there is NO doubt that the issue still exists is still very debatable at this point. Personally, I have had almost 1 full week (tomorrow) of crystal clear calls, no antenna issues, no dropped calls or dropped bars other than the normal that occurs with any phone on any network. Actually, the bars on my iPhone are interestingly more stable than those of my Blackberry Tour were.
At any rate, I'm sorry that the iPhone did not live up to your expectations, but your experience is not definitive of all iPhone users any more than mine is.

Verizon iPhone having death grip signal loss problems too?

Today I am reading story after story about people having the AT&T death grip signal loss problems on their Veirzon iPhones despite the Verizon phone having a new antenna. Is anyone really having this problem or is it being fabricated to alter sales?

I can understand how possibly covering the antannae with your hand would drop the signal a little bit due to blocking it etc. However, I have watched the youtube video of the person giving evidence that this issue exists with the Vphone and as he was demonstrating it and showing the example, I followed along exactly as he was with my phone and it did not create the same issue at all. I tried several times downloading speed test, calling someone, openeing webpages and just simply could not recreate the issue. Does that mean hes lying? No ,just means i suppose it is not happening to all phones.

IPhone 4: Blank text messages, dropped calls, slow Internet connection

I thought I was going to be so happy with the iPhone 4 but I am very dissatisfied... Every time I am on the phone the call drops, called AT&T and they can't help and transfer me to apple, still no answer from both parties. I could not believe that they said to use DUCKTAPE.... Are they being serious??????
Also, when I send a text message, most of the time the person receiving the text says it is blank. Has anyone else experiencing this problem?

I just bought a couple of iphone 4's last week (one for my wife and one for me). After two days of using it, my wife commented that her sister (who lives in Los Angeles, we live in Seattle) was receiving "some" messages blank. Originally I thought it was related to my sister in law being on a T-mobile network or just because she was using a different phone.
However, last night, a friend mentioned exactly the same thing. Out of three text messages I've sent, two came in blank, no text.
My theory: We both text in English and Spanish, therefore we have two keyboards loaded on the iphone, so we can switch easily. I have a feeling the special characters in the spanish language is what deters people with other phones/different network to receive them properly. I will switch my keyboard back to English only and post my results.

IPhone 5 drops calls as fast as my confidence in Verizon

I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.

KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Dropped calls on micro cell cell from weak tower signal

They all drop calls when the phone gets even the least amount of signal from a tower. This happens in South Carolina,Florida,New Jersey. So the problem is nation wide. This problem was identified back in 2010. Has there been a fix yet?

The "problem" is not nationwide otherwise myself and a lot others would be experiencing the same thing.
There are lots of reason why call may be dropped and the causes are varied. The MicroCell does not need a local tower (macrocell) to connect to when in range of the MicroCell. The macrocell is only required at the time of Initial Activation and then for periodic location verification during night time network maintenance ( which is only done ocassionally).
Certain phones (specifically the Samsung Galaxy line of phones) have difficulty with the MicroCell due to OS protocols which Samsung is aware of but very slow to respond.
If you are experiencing dropped calls you will need to give us specific details of your setup, ISP, phone, etc to see if we can help. Your issue may or may not be related to what you are calling a nationwide problem.

Dropped calls - Not 'death grip related'

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