Dropped order question - windows, asp

Windows server, asp.
I built this cart and I occasionally get complaints from
customers that
their order was dropped. At first I suspected that they were
letting their
computer sit still too long and the session timed-out but it
seems as though
there's another problem.
I'm wondering if this is typical for a shopping cart.
Also, is there a good way to monitor this sort of activity?
The problem I am
having is duplicating the event that cased the cart to fail.
Because I can't
duplicate it, I can't fix it.
Any ideas welcome.

I setup my .PNGs with no interlacing however when I go to export if I leave the field order as upper it ruins my lower-thirds slightly. So the issue still remains.
If you enlarge these pictures you'll see that my progressive lower-thirds which are being exported from a 1080i upper field seqeunce get slightly jagged when leaving it as upper-field but if I select progressive when exporting from my upper field sequence then it looks fine but the problem with that is that it messes up my footage unless I use the Modify-Intertept option and change the footage to progressive that way. But that gets a bit old having to click each clip I have from our studio to change it's field order.
The other strange thing that I'm hoping that can be explained is that if I export to HD instead of exporting to SD it doesn't appear to hurt anything however if I export from my HD upper field sequence to SD  upper field it screws up my progressive lower-thirds. It also messes them up even if I try using the interlaced lower-thirds I made initially.

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