Dropped Calls in close proximity to tower

Hi.
I posted this as a response to a similar post, but I'm not sure who may see it, so I'm reposting here. Sorry for the duplication.
I have been having dropped calls in my home chronically since moving to my new house four years ago. Zip code 37917. Close to downtown Knoxville, TN. Here's a brief summary of what's happened so far. The reason for this post is I recently came across an ad for repeaters and outdoor and indoor antennas linked to the repeater, and I'm wondering if they really work - especially when they cost $500 plus.
Brief history of my actions and suggestions from Verizon techs.
1. Initially bought and installed Samsung Range Extender in Aug 2008. Been using it ever since. Yes, I do have it set up correctly and have rebooted it multiple times over the years.
2. Changed phones frequently - even paid full price for a couple of phones. Here's a list of the phones that I have tried - may not be a comprehensive list - but even friends of mine on Verizon have issues connecting and dropping calls in and around my neighorhood and in my home.
Blackberry Pearl and Blackberry Curve
Storm
HTC Incredible
Motorola Razr Maxx
(There's probably others I can't remember)
3. Contacted Tech Support so many times that I have been offered (before I purchased the Razr Maxx this past spring) that since I am in a "known trouble area" that I can opt out of my contract with no penalty.
4. I also have been told to contact Verizon Corporate in Atlanta to see if they can "specifically let me know when these issues are going to be addressed in my area".
I even have a Tier III+ trouble ticket and received from Corporate their generic response of "you can sign up at the link below for the newest products and services".
5. I am, as the crow flies, less than two miles from the nearest Verizon cell tower. I have been told that I am "too close" to the tower to receive consistent service. Been told that the signal spreads out and I am actually underneath the signal.
I have seriously considered leaving Verizon for another service (AT&T), but I have so much money invested in my phones, extender, accessories, etc., that I'm not sure it's worth switching, especially since I travel to rural areas and do get better service in those areas with Verizon than other carriers.
So back to my reason for posting this rant. Do outside antennas that link to an inside antenna and then to a repeater work? And would it work in conjuction with my Samsung Range Extender?
(I will also include a summary of the explanation I provided to corporate last spring or summer and a summary of their response).
Thanks!!
Jeff
RE: Report Service Issue (WFM90584784)
Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: TIER III+ Problem. KNOWN TROUBLE AREA
Told by tech support that this email needs to be forwarded to CORPORATE.
Have had longstanding dropped call/service issue in our neighborhood and
have been told its a known trouble spot, even though we are very close to
Verizon cell towers.
I have talked to numerous upper tier tech support/engineers over the last
three years with nothing resolved yet about dropped calls in my area, including
my home. I do have NETWORK EXTENDER.
I have been told I can get out of my service contract with no fee. I want to
avoid that, if possible, unless I can be reimbursed for all my equipment:
Network Extender, four smartphones including Samsung Charge that I paid full
price for, MiFI 4G LTE broadband, etc. unless they would all work with a
different network.
I have been Verizon customer since mid 1990s.
What I need to know is SPECIFICALLY what is being done to fix this issue in
my area, if anything, and what TIME FRAME am I looking at to have the issue
resolved. Otherwise, I will have to switch carriers.
Everything is logged on my Tech Support Screen log. Please review that and
respond to this.
Thank you.
THEIR RESPONSE IN PART:
Thank you for contacting our Verizon Wireless Technical Support Website. We
apologize for the inconvenience with network access while using your Verizon
Wireless products and services. We are happy to assist you with your questions.
We apologize for the delayed response to your email and for any
inconvenience this may have caused. Verizon Wireless has a strong customer
commitment to delivering the best from our service and staff. We are
disappointed to hear the service you received did not reflect this commitment.
We'd appreciate the opportunity to restore your confidence in us and prove we
are worthy of your continued business. We would hate to lose a valued customer.
Thank you for providing details regarding your trouble and concerns. For
assistance with contacting our corporate office, please see the address below.
Verizon Wireless
PO Box
GA 303
Additional information regarding your concern can be found below.
Verizon Wireless radio frequency (RF) engineers and system performance
engineers regularly evaluate network coverage and performance to identify
locations that may require additional coverage. Based on their analyses and
recommendations cell site construction or other improvements are then planned
and budgeted accordingly. Currently we are not aware of network changes within
the area specified. We truly apologize we are unable to provide specifics
regarding our network.
If you would like to receive e-mail updates regarding new products and services,
please click on the "Sign Up" link located at the bottom of our
website below:
http://www.verizonwireless.com.....
We hope you find this information helpful. Other network tips and helpful
product information can be found at the link below:
http://support.verizonwireless.com.....
It has been a pleasure assisting you today. We make it our personal goal to
resolve all of your concerns. We sincerely hope that you feel we have done that
today. Should you feel your current concerns are not fully resolved, please
reply back to this email or call us at 1-800-922-0204 and we will happily
address them for you. We appreciate your business and thank you for choosing
Verizon Wireless.
Sincerely,
(name omitted by me)

Thanks for replying, Brian.
A - Yes, it is a Verizon tower about 1 1/2 miles as the crow flies. I've been told there are other Verizon towers close by.
B - Housing is historic wood frame out (circ. 1890) that's been refurbished with blown foam insulation on exterior walls, dirt to highest point in the attic.
C - RF interference, I've had the problem ever since I moved here and have had different electronic devices in the home and have not explored that possibility completely. But, I do get the Extender confirmation beep, and also have added another 4 hub router, with my main router being Apple Extreme with an additional Airport Express within the last year.
D - I also drop calls sitting on my front and back porch outside. I am right next to Interstate 40, but actually below grade level of the traffic, so that's why I was wondering if I had a little more height if it would help. Interestingly, when I am on I-40 right next to my house, the signal is strong and I don't drop calls - at least that I remember.
Thanks again,
Jeff

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Hey everyone,
Just wondering if there is anyone else who has noticed after the update that there has been more dropped calls? Do you chalk it up to the phone trying to switch between 3g and 4g? I normally have my phone on the wifi setting (free wifi on my college campus---saves using my data). Also I've noticed recently that the phone will tend to freeze up once in a while to the point where I have to shut the phone off and reboot. Also I have been getting more error messages using most (if not all) my applications [Pandora, facebook, games] with the only option to force close the program.
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Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service 3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
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IPhone 5 drops calls as fast as my confidence in Verizon

I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.

KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Agents in not ready state too long drops calls.

Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?

Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing.

Iphone 4s drops calls in new house! help!

I just upgraded to a iphone 4s around easter 2012 after my iphone 4 had water damage, anyway I just moved to myrtle beach, SC and in my house my iphone drops my calls 95% of the time!! It is REALLY frustrating and there is NO apple store remotely close to this area. I havent had any issues of dropped calls outside my house. The annoying this is that my mom has a blackberry and she never had a dropped call. I did *228 to improve my signal and reset my phone multiple times. If I go to verizon they probably wont do anything. I have from 1-3 bars in my house at any time, does anyone have any suggestions?
I cannot cancel verizon because I just started my contract this past Easter 2012.
My only other option is to buy a samsung galaxy nexus 4g on craigslist and keep my iphone as a back up (i wont sell my iphone)

I have the very same issue on Iphone 5 IOS 7.1, original Apple earbuds. Sometimes Music starts, sometimes SIRI kick in, in any case the calls get dropped ! I disabled SIRI, I cannot find a way to disable music. Anyway, when scroling the oen applications, Music is not one of them !
It i making the phone unusable (it is supposed to be a business phone) - pure $700 TRASH.

Drop calls at our home in The Villages, Fl

Recently relocated from one home to another in the Villages, Fl and seems our cell phone get drop calls and people saying they can't hear us...if we go outside it doesn't seem to happen as often..I called Verizon and they recently told me to hit ### when this happens and I have been doing that..but yesterday they called to say I haven't hit ### enough times for them to follow up on this..most annoying when you are talking to people about your medicial coverage and in the middle of the call it goes dead!! why can't they just look into this problem??? I think it is tower related..some of the neighbor also have this problem with Verizon cell phones..i told them to start hitting ###...would like t

First question is why you even signed up for a company that has no service at your home, but that is another discussion I suppose.
You can get a network extender from Verizon, have you talked to Verizon about this? You will need home internet for that to work.

RAZR MAXX drops calls "on command" and randomly

I have a RAZR MAXX (two months old). If I use my Plantronics Pro HD Bluetooth device, the phone will suddenly drops a phone call without any reason. If I don't use the BT device and use only the phone/speaker, everything is working fine. The same goes if I connect another BT device as well as a wired earpiece. It suddenly gives the loud beep in the ear and the call gets disconnected. This happens 2-3 times per day out of 40 phone calls.
My boss has a RAZR MAXX as well, and he has the same identical problem... only today, he was able to "make" the phone drop the call by simply placing the phone back into the holster. He uses only a wired earpiece and the call would drop ONLY when the earpiece is connected. We tried a phone call by having the conversation on the speaker, and he was able to place the phone into the holster without any problem... the moment he connected the earpiece plug to the phone, I got the beep and the call got disconnected.
Can ANYONE confirm or had any experience with this crap?

You are absolutely correct. The person who deleted my posts AND his own post which made no sense whatsoever to the initial question I posted, is probably reading this post with interest, as I'm reporting this incident to Verizon's Admins.
Here is what my boss discovered in the last few days since I posted the question:
1. Him and I use a leather holster with a latching magnets to close the flap. When he placed his phone in the holster while on call, and closes the flap, the call gets disconnected... but ONLY if his $50 wired (forget Bluetooth for a moment) is connected to the phone. He now uses a piece of Velcro (ugly but works) to hold the phone in the holster. When the flap is open, he can use the phone WITH the wired earpiece without a problem. There is no question it is a design issue of the phone.
2. In my case, the fist call of the day today, which I used the speaker option, not even my BT, the call was disconnected after 3 seconds... It is definitely the phone. This is without turning the BT ON...
So far, the only way MY phone is working properly as a phone is when I bring it close to my head and talk... For free cancer catalyst I can go out to the desert and enjoy the sun... The phone is a pain AS A PHONE.
3. I know for sure it is NOT Verizon. I'm with the company for year and used BlackBerries until the RAZR MAXX... Maybe I'll need a PHONE phone AND and RAZR MAXX as a data device... so why did I buy the tablet?....
So far, only by playing with the phone things work... But I don't have time to play with the phone every day just to make some calls and mainly to receive many calls....

Dramatic increase in # of dropped calls

iPhone 3GS, OS 3.1
Well, maybe not "dramatic" but there has been a noticable increase in the the proportion of dropped calls--not sure when it started, possibly with the update to 3.1
it is possible that this is something to do with AT&T's ability to keep up with the demand on their 3G network (I am in San Diego), but this is becoming untenable--if I go to a Genius at the Apple store to get them to have a look, are there any diagnostics they can use or will they just tell me it's AT&T's problem?
thanks

I'm a high volume user with O2 and experience on average 7-10 dropped calls/day. The problem coincided with 3.1 upgrade to 3GS and cannot be attributed to faulty sim card, network, poor atmospheric conditions or my odd socks.
Interestingly enough I noticed 3.1 was able to hold either a 2G, Edge or 3G signal better than 3.01 when surrounded by metal structures. Network service would be lost with 3.01 and yet with the cell in in the same position with 3.1 it can hold minimum Edge and generally 3G full signal.
3.1 appears to be slightly more effective & reliable with 'hopping' but its still not as seamless as BBold.
I'm an Apple supporter, however they have some significant challenges to correct fundamental functionality we expect from a cell.
I'm close to switching back to BBold as there are only so many times you can answer 'I don't know what happened to the connection' before appearing incompetent. I guess if I'd wanted an iPod I would have bought one.
Lets up hope Apple accept problems exist and resolve timely before the poor product quality seriously negatively impacts their reputation.

Suddenly dropping calls

How do I report trouble with dropped calls, spotty service?
Used to get perfect service here at home and suddenly in the last 1-2 weeks I cannot talk to anyone when I am at home, it braeks up and drops calls.
I have the old iphone 4. Had great service from November 2012 until just now. No case on the phone, has not been dropped or anything like that.
Is this a tower issue? If so, how do I contact someone about that? Or is it an issue with my phone.

Same thing happening with me over the last few weeks. I also cannot send texts with pictures. The same thing is also happening with one of my neighbors who has an iphone5. Is there any help with this. I tried *228 and that did not work. Is this a network overload issue?

1.1.3 and dropped calls: Less mW (milliwatts)?

I've continued to wonder about what could be causing my dropped calls in the same spots along I-84, and a "No Service" showing up at my house when before I had 3 bars.
The number one gripe anyone has ever had about the iPhone since day 1 is it's battery performance.
If Apple decided to reduce the overall mW transmit strength in favor of reduced battery consumption, this would entirely explain why calls continue to show on the display as still being connected because the phone is still getting a good RX signal from the tower, while the TX drops out trying to unsuccessfully re-establish the connection.
The person on the other end of the call will often say they lost me at a certain point in a conversation about 1 minute after the call drops. Which of course means I have to repeat everything I said for a minute's worth of a dropped call. Hello annoying!
Are there any benchtesters out there with the right kind of equipment to compare 1.1.2 mW transmit strength vs. 1.1.3 mW transmit strength with an established call to the same number from the same location?

Ok I am sitting in the basement with 2 friends watching football. They both have
4 bars and I have 1or none. All 3 phones are 3Gs phones about a week old or less.
I showed them redlaser and they both tried to get it from the app store but couldn't.
The message was they needed to update their software. They had not synced their phones
yet and I had! So did 3.1.2 make my reception worse. 3.1 sure screwed up my old phone.
The Apple ads making fun of Microsoft aren't as funny as they once were.....seems Apple
has it's own problems to me.

Dropped Calls in close proximity to tower

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