DSL line drop problems

I've had BT Broadband for about 2yrs with no problems,  then from the end of January I've had repeated line drops. 
The HH recovers sometimes straight away, sometimes after 2 to 5 drops in quick succession.  each time the line speed is good but the connection only lasts a day or so.
I logged a fault and had a engineer check the line - no fault found
I logged another fault and got the HH3 swapped for a HH4
I'm connected the HH to the test socket
I've replaced the filter
I've run it with no phone
And still after 6 weeks the same problem is there.  My conclusion is that it's somewhere upstream in the exchange as Ican't see what else I can do.
Any suggestions appreciated
13:55:01, 11 Mar.
(169500.110000) WAN operating mode is DSL
13:55:01, 11 Mar.
(169500.110000) Last WAN operating mode was DSL
13:55:01, 11 Mar.
(169500.070000) PPPoA is up -​ VPI: 0, VCI:38
13:55:00, 11 Mar.
(169499.160000) PPP IPCP Receive Configuration ACK
13:55:00, 11 Mar.
(169499.140000) PPP IPCP Send Configuration Request
13:55:00, 11 Mar.
(169499.140000) PPP IPCP Receive Configuration NAK
13:55:00, 11 Mar.
(169499.120000) PPP IPCP Send Configuration ACK
13:55:00, 11 Mar.
(169499.120000) PPP IPCP Receive Configuration Request
13:55:00, 11 Mar.
(169499.120000) PPP IPCP Send Configuration Request
13:55:00, 11 Mar.
(169499.120000) CHAP authentication successful
13:55:00, 11 Mar.
(169498.950000) CHAP Receive Challenge
13:55:00, 11 Mar.
(169498.950000) Starting CHAP authentication with peer
13:55:00, 11 Mar.
(169498.950000) PPP LCP Receive Configuration ACK
13:55:00, 11 Mar.
(169498.930000) PPP LCP Send Configuration Request
13:55:00, 11 Mar.
(169498.930000) PPP LCP Receive Configuration Reject
13:55:00, 11 Mar.
(169498.930000) PPP LCP Send Configuration ACK
13:55:00, 11 Mar.
(169498.930000) PPP LCP Receive Configuration Request
13:55:00, 11 Mar.
(169498.870000) PPP LCP Send Configuration Request
13:54:58, 11 Mar.
(169496.840000) ETHoA is up -​ VPI: 0, VCI:35
13:54:58, 11 Mar.
(169496.840000) DSL is up
13:54:56, 11 Mar.
(169495.160000) DSL noise margin: 13.70 dB upstream, 6.10 dB downstream
13:54:55, 11 Mar.
(169494.150000) DSL line rate: 888 Kbps upstream, 14336 Kbps downstream
13:54:07, 11 Mar.
(169446.310000) DSL is down after 1 minutes uptime
13:54:07, 11 Mar.
(169446.310000) ETHoA is down after 1 minutes uptime
13:54:07, 11 Mar.
(169445.980000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
13:54:03, 11 Mar.
(169441.910000) PPP LCP Send Termination Request [User request]
13:52:37, 11 Mar.
(169356.700000) WAN operating mode is DSL
13:52:37, 11 Mar.
(169356.700000) Last WAN operating mode was DSL
13:52:37, 11 Mar.
(169356.660000) PPPoA is upPPPoA is up -​ VPI: 0, VCI:38
13:52:37, 11 Mar.
(169355.770000) PPP IPCP Receive Configuration ACK
13:52:37, 11 Mar.
(169355.740000) PPP IPCP Send Configuration Request
13:52:37, 11 Mar.
(169355.740000) PPP IPCP Receive Configuration NAK
13:52:37, 11 Mar.
(169355.720000) PPP IPCP Send Configuration ACK
13:52:37, 11 Mar.
(169355.720000) PPP IPCP Receive Configuration Request
13:52:37, 11 Mar.
(169355.720000) PPP IPCP Send Configuration Request
13:52:37, 11 Mar.
(169355.720000) CHAP authentication successful
13:52:36, 11 Mar.
(169355.570000) CHAP Receive Challenge
13:52:36, 11 Mar.
(169355.570000) Starting CHAP authentication with peer
13:52:36, 11 Mar.
(169355.570000) PPP LCP Receive Configuration ACK
13:52:36, 11 Mar.
(169355.550000) PPP LCP Send Configuration Request
13:52:36, 11 Mar.
(169355.540000) PPP LCP Receive Configuration Reject
13:52:36, 11 Mar.
(169355.540000) PPP LCP Send Configuration ACK
13:52:36, 11 Mar.
(169355.540000) PPP LCP Receive Configuration Request
13:52:36, 11 Mar.
(169355.470000) PPP LCP Send Configuration Request
13:52:34, 11 Mar.
(169353.360000) ETHoA is up -​ VPI: 0, VCI:35
13:52:34, 11 Mar.
(169353.360000) DSL is up
13:52:33, 11 Mar.
(169351.720000) DSL noise margin: 6.00 dB upstream, 5.00 dB downstream
13:52:30, 11 Mar.
(169349.620000) DSL line rate: 552 Kbps upstream, 12886 Kbps downstream
13:51:43, 11 Mar.
(169302.060000) DSL is down after 2 minutes uptime
13:51:43, 11 Mar.
(169302.060000) ETHoA is down after 2 minutes uptime
13:51:43, 11 Mar.
(169301.730000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
13:51:39, 11 Mar.
(169297.710000) PPP LCP Send Termination Request [User request]
13:49:19, 11 Mar.
(169158.430000) WAN operating mode is DSL
13:49:19, 11 Mar.
(169158.430000) Last WAN operating mode was DSL

The noise margin does seem to change quite a bit between bounces but around 12db upstream seems to be where it has a chance of being stable for a while.
07:48:31, 13 Mar.
(320308.370000) DSL noise margin: 11.80 dB upstream, 6.10 dB downstream
07:48:31, 13 Mar.
(320307.460000) DSL line rate: 888 Kbps upstream, 14336 Kbps downstream
07:47:38, 13 Mar.
(320255.080000) DSL is down after 0 minutes uptime
07:47:38, 13 Mar.
(320255.080000) ETHoA is down after 0 minutes uptime
07:47:37, 13 Mar.
(320254.170000) ETHoA is up -​ VPI: 0, VCI:35
07:47:37, 13 Mar.
(320254.170000) DSL is up
07:47:36, 13 Mar.
(320252.570000) DSL noise margin: 6.00 dB upstream, 4.20 dB downstream
07:47:32, 13 Mar.
(320249.160000) DSL line rate: 472 Kbps upstream, 12050 Kbps downstream
07:46:44, 13 Mar.
(320200.930000) DSL is down after 2511 minutes uptime
07:46:44, 13 Mar.
(320200.930000) ETHoA is down after 2511 minutes uptime
07:46:44, 13 Mar.
(320200.580000) PPPoA is down after 2511 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
07:46:40, 13 Mar.
(320196.570000) PPP LCP Send Termination Request [User request]
13:55:01, 11 Mar.
(169500.110000) WAN operating mode is DS
and
08:12:11, 13 Mar.
(321727.820000) DSL is up
08:12:09, 13 Mar.
(321726.180000) DSL noise margin: 12.30 dB upstream, 6.10 dB downstream
08:12:08, 13 Mar.
(321725.060000) DSL line rate: 888 Kbps upstream, 14336 Kbps downstream
08:11:16, 13 Mar.
(321672.920000) DSL is down after 0 minutes uptime
08:11:16, 13 Mar.
(321672.920000) ETHoA is down after 0 minutes uptime
08:11:15, 13 Mar.
(321672.010000) ETHoA is up -​ VPI: 0, VCI:35
08:11:15, 13 Mar.
(321672.000000) DSL is up
08:11:14, 13 Mar.
(321670.390000) DSL noise margin: 0.00 dB upstream, 0.00 dB downstream
08:11:13, 13 Mar.
(321670.380000) DSL line rate: 0 Kbps upstream, 5335 Kbps downstream
08:10:22, 13 Mar.
(321618.960000) DSL is down after 21 minutes uptime
08:10:22, 13 Mar.
(321618.960000) ETHoA is down after 21 minutes uptime
08:10:22, 13 Mar.
(321618.620000) PPPoA is down after 21 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
08:10:18, 13 Mar.
(321614.610000) PPP LCP Send Termination Request [User request

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      18:18:32,04 Jun.
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    Thanks. I've now had 2 engineer visits so far and although they temporarily fixed the problem it has now happened again and is really starting to drive my hubby & I crazy!
    The first time the engineer came out he checked the socket wiring in the house, found no problems, got a cherrypicker in to check the line at the pole (unsafe to climb apparently) and that improved the speed. He then checked at the modem and found that the cable the engineer (contracter?) who fitted it hadn't fitted the connector properly, some known issue with a fitting tool or something - so he sorted that out and woohoo, back up to full speed - 75mb+
    That was fine for a couple of weeks.
    Last Monday morning the connection dropped out. Then repeatedly dropped out every few minutes all afternoon, making it almost impossible to work. The speed had also dropped to 35mb according to various online checkers, including BT's speed test, which registered our speed as poor. I gave it until Tuesday just to see if it resolved itself/was a temp problem. No joy, still slow as you like - though no more drop outs. Contacted BT and an engineer came out the next afternoon.
    Lovely chap, did all the same checks as before, no faults found, nothing wrong with the wiring. He even tried tugging on the phoneline to the house while checking the line, made no difference, so didn't seem to be anything wrong with the line to the house. All equipment indicated capable of full speed 80mb. All the engineer could say was that there was nothing wrong with the line, but clearly there had been something which caused the line to drop out and the cabinet then dropped our speed to stablise us. He requested a speed reset and all was well (ish) thereafter at about 60-65mb. Not quite as fast as the previous chap got it, but a darn sight better than 35mb.
    The next morning another engineer turned up, unaware we'd had a visit the previous afternoon. I told him all about what the engineer had said the previous day and what had happened and he went away. Note I did tell him that he was welcome to come in and have another look, but there was nothing currently wrong for him to look at.
    Last night (Sunday) the line dropped out a couple of times - again, no apparent reason. And once again we find our speeds capped at around 35mb. Doing the BT speed tests throws up odd results, telling us we have 0mb to the house and 38mb inside. Odd! I've been on to BT all morning, they tried to pass me onto a paid tech support line which I refused as both engineers have confirmed this isn't going to be something software/settings related - it happens regardless of which computer/laptop/device we are using wired or wireless, the line can even go down when we're not using it.
    So, it's been logged on the last fault which is still open and being investigated. I have asked if they can please re-set the line speed for us but have been told this would only be a temporary fix. What else can I do? Something out there is making the line drop out and then we get speed capped. BT can't find a fault.
    None the wiser as to why the connection sometimes drops out, but this is clearly the cause of the speed drops as the cabinet tries to stabilise things. We're only a stone's throw from the cabinet and both engineers say we should have full speed.
    Could the modem be faulty and causing the drop outs? I don't know. I really don't know what else to do at this point. I guess we're going to end up with another engineer visit, but suspect all he can do is tell us the same thing and get the line reset.
    Is there any chance our ancient BT wireless phone could be causing the problem? - we do get a bit of crackle on it, although the line itself is apparently clear of noise when tested. It's not connected to the same socket as the router, but to an extension downstairs (which was originally the master socket, but the engineer who fitted infinity swapped the sockets for us as we needed the fibre upstairs).
    Anyone got any other thoughts as to what it could be? Has anyone else had this problem and resolved it?

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    Go to Solution.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Verizon DSL speed drop and constant re-connects

    I was recently having constant (10 times?) dropped internet connection during the day.  After the standard several hour discussions with Bangalore, I was sent a new modem. Now, I connect at 4.5 download speed instead of 5.2- 5.7. Further, this modem (Dlink) seems to automatically reconnect when I lose connectivity. Nice... but does not fix my problem. I got back on with Bangalore (yea, not happy with this) and they told me that 4.5 is what I am paying for. Well, this is a monopoly. I am fatigued from getting ticket numbers that the next day are automatically closed out. My internet service is pretty cheap compared to Comcast. But now, it no longer works correctly. I have a contract. I am just ranting a bit. Anyone else suffering like this? Lemme know. 

    It's a bummer the newer D-Link modems as of right now don't have a known way of getting the Transceiver/DSL Line statistics from them. Right now it's up to Verizon to get those statistics and present them to the customer or to use their best judgement on them. If you have an older modem sitting around that can display the Transceiver Statistics, it would be nice to see them.
    While you're at it, certainly double check all of your filters. Make sure they are not installed backwards or are otherwise not installed on devices that are attached to the phone line. Alarm panels and Satellite Receivers need to be filtered too. PA systems as well.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • On a MS Vista platform I just "upgraded" to Firefox 10.0.2 and now cannot connect. My wireless devices go throught the same DSL line and work. fine. 9.0.1 (previous version) worked fine. Suggestions?

    I just "upgradd" to Firefox 10.0.2 and now cannot access the internet. This is an MS Vista platform. Wireless devices, through the same DSL line, are still fine, suggestions?

    Did you try to view this article? [https://support.mozilla.org/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox Problems connecting after Firefox Update]
    You should also try using Firefox in [https://support.mozilla.org/en-US/kb/Safe%20Mode Safe Mode]
    Thanks,
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  • My mac wifi connection to DSL line was down when I tried to upgrade Ipad to IOS6, and it defaulted to Ipad data line and consumed my monthly allotment of data -- How can that happen as a technical matter?

    Maps did not work for me for the first week after upgrading to IOS6 on my New Ipad -- I have since learned that I exceeded my 2 gig monthly data plan and therefore I had no 4G access on my ipad, which meant Maps couldn't work while traveling.  Since I never download videos, I knew I had not knowingly downloaded that much data.  When I called AT&T, they told me that when I upgraded to IOS6 I consumed over 1 gig of data.  
    I did the upgrade while connected to my iMac, which in turn has a wireless connection to router connected to my home DSL line.   My wifi service has been spotty lately, possibly because router is defective.  So let's assume that when I tried to download IOS6 that my iMac did not have a good wifi connection.  Is the AT&T person correct that the download defaults to the Ipad's 4G cellular network, even though the iPad is connected to the iMac by USB cable?  I didn't think that was possible as a technical matter -- i.e., that the iMac gets automatic access to the iPad's connection to the cellular network.  (I'm sure I'm not explaining this right, I'm obviously not technical.)   
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    Thanks for any help on this. 

    Strange. It works fine with my setup which is no different from yours. Problem with the cable or LAN port(s)?

  • Line Drop Fiasco, Canceled Appointments, No End In Sight

    To Whom it May Concern: I want to thank you, Comcast Xfinity for teaching me a lot over the past 2 weeks. Let me explain.My husband, 2 year-old son, and I moved on May 27 – May 31. We were previous Comcast customers and have always been incredibly happy with the interface of the Comcast X1 platform. It seemed like a no-brainer that we would keep it at the new home, just about 4 miles down the road. On May 2, using your “Movers Edge” program I put in a request to disconnect service on May 30 and begin service at the new house on May 30. I was pleased at how easy of a process this was.May 30 comes and a person shows up… on time. However, the appointment was incredibly short. Immediately the technician asks if Comcast has already been out. We need a line drop and someone will call me. On June 1, I returned my old equipment to a Comcast Service Center. I ask the staff to check on my request. They tell me that it still has the original request open and that someone will call me. On June 3, I finally call Comcast the check on the status. I am told that the line drop will occur on Tuesday, June 9 between 1-5pm. I chatted with an agent on June 4. This agent tells me that everything will happen at the same time. They will fix my line in my yard and I will also get all of my boxes and modem. I am elated with this news! I called again on June 5 to confirm. I am told that no, they cannot do the line drop and installation in one day. However, they are doing a special request so that I can get it all in one day. I am frustrated that the story has changed, but happy at how helpful the agent was. I call again to confirm on Monday. I am once again told that the appointments cannot occur on the same date. The next installation date in Thursday, June 18. I am furious. I am thinking for a week that the line drop and installation will occur at the same time. I ask them to get me an earlier date. I am not waiting till the 18th. I am given an appointment on Friday, June 12 from 1-4pm. Tuesday June 9th! I am supposed to get the line drop. An end is in sight. I call at 1pm as I am leaving work to check on the line drop. The agent tells me that they see the special request, however, she gets an error when she tries to see more. The agent tells me to call back in a couple of hours. I call back at 3pm. The agent tells me that she is also getting an error. She tells me that she’s putting in a request and someone will call me back in the next 30 minutes. I give it an hour. No phone call. I call back. The agent now tells me that this kind of request requires 24 hours for someone to return the call. I still get no response regarding why the line drop was not complete. 24 hours goes by. No phone call from anyone at Comcast. On Wednesday, June 10, in the morning, I chat with someone via the web services and I am told that they’re waiting for a permit. I had to beg for this information. Initially they said that it was scheduled but provided no additional information. I demanded that they tell me more. They tell me that the installation should still take place on June 12. I call again Wednesday afternoon. I am told that the line drop requests actually have a 10-day window. Information I was never told until now. I ask about my installation on Friday, June 12. They tell me this will not happen. I am transferred to billing, and sales, and technical support. None of these sound like departments that can assist me. When are they going to do the line drop? When am I going to get service? Should I give up and go to FIOS, it’s more than a week later. I am finally given new dates. Line drop on Monday, June 15 and installation on Thursday, June 18th. With my new information that line drops have a 10-day window, and that they need a permit, I ask how likely this appointment will still occur. No one is able to give me an answer. And with this 10-day window will the line drop really occur on June 25? More than a month after my initial appointment? No one is able to give me an answer. I finally ask for someone in customer service. If I am going to stick with Comcast, how are they going to compensate me for all the hours I have been on the phone, being told different stories? How are they going to compensate me for missed appointments? How are they going to compensate me for going at least 3 weeks without phone/internet/cable? I am told there is nothing they can do. My bill will not be lowered. I already signed up for the multi-room DVR and all the premium channels. They cannot give them to me for free or lower price because I “already have them”. I ask them to lower the plan I signed up for and then compensate me. I and then told that it doesn’t work that way. So after (a minimum) of 3 weeks, I may finally get service but there’s no way to be compensated for all my troubles? Why am I still talking to these folks? Like most people in the 20 something age-range, I google my problems. I come across people that suggest complaining to the county and the FCC. I filed complaints with both. Since this line drop hasn’t occurred, there’s a problem with the infrastructure. The FCC responds and tells me my complaint has been forwarded on. There is a 30-day window for Comcast to respond. So, what have I learned?I have much more patience than I thought I would in this situation. For a week I have been calling Comcast or chatting with Comcast. Some days I was reaching out up to 3 times a day.I trusted Comcast much more than I should have. Every time I talked to someone the story changed. I was given different information, sometimes more information. But it was constantly changing. During the process I was so wrapped up, I didn’t think twice.On two occasions, I was promised that someone would call me back within 24 hours. I received no phone calls, no messages. Not sure what a promise means to Comcast.I learned that you can complain to your county and FCC regarding the cable infrastructure. I had no idea that this was possible. Even if nothing comes of it, it felt good to let important people know that I am struggling.There is no need to get the best package. When you get the package there is no way to compensate you for all your energy, time, and effort lost. There was no way to send me a gift card, give me free DVR or free premium channels. Apparently I already had them even without having service yet.Comcast can make you feel crazy. In addition to believing that everyone is telling me the truth. Why have appointments if no one will show? Why have appointments when it’s really a 10-day window? I ended up feeling like it was a job to make sure Comcast was working on my case. I also felt like I couldn’t just let it go. Just go to FIOS. They’re able to give you service. Just let it go.So that is where I am now. I just have to let it go. There is no need to BEG Comcast to let me be a customer. They have no problems cancelling appointments without notifying me. They have no problem giving me the run around and telling me a different story and excuse every time I call. They have no problem stringing me along for days on end making me think that I’ll get service in the next 3-days, 5-days, etc. They have no problem telling me how “sorry they are” and how they “understand my frustration” but then there is no way to fix it and no end in sight. Not expecting a response. Just be leary if they Comcast tells you that you need a line drop. There are no guarantees. I've read other people saying it took MONTHS.

    micbid6920 -
    I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
    At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

  • HT1695 I am at home and have  a wireless router on my DSL line.  I have been using the iPad for about a month without difficulty and tonight it will not connect.  I do not understand why and yes, I am electronically challenged so be gentle!

    I recently purchased an iPad after using a laptop and PC for years.  I use a wireless router connected to a DSL line at home and have been using the iPad without difficulty for about a month and tonight it will not connect to the Internet.  There is not a problem with the DSL or router.  I am using the laptop now.  Could someone please give this eectnically challenged individual assistance?

    1. Turn router off for 30 seconds and on again
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  • Encoder won't reconnect when broadband line drops out temporarily

    I have a live 24/7 feed running trough FMLE. Regularly (about once a day) the broadband line drops out for a short period. Although FMLE is still running it seems a new connection is not made when the broadband comes back on.
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    Thanks, Jason.

    When this happens, right click on your network connection and select the "Repair" option. Then try your browser again. Let us know if this works, or if it doesn't. It will help narrow down the possibilities of what it could be.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • [Feature Request] DSL line stats & manual IP settings for PPPoE/PPPoA

    After having replaced a Funkwerk R232aw with a Cisco SRP547W I noticed that the software (we're on 1.2.4(003) from Jan 2012) on the Cisco device omits very basic functionality which is even availabe in the cheapest of consumer routers. Therefore I make this feature request in the hope that this may be read by someone from Cisco who could forward this to the development team for consideration for the next software update.
    What's missing:
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    That's all ;-)

    Hello Ben, thanks for the well written post.
    To make a formal feature request, we will need to create a service request (case number). I will be happy to do this for you. If you could please gather documentation for me and make a zip package which contains-
    Firmware version
    When is the last time the unit has been factory reset
    Router config file
    Basic topology
    Who is your ISP
    What service you're using (what kind of dsl)
    Summary of problem description
    Screen shot of where you'd like to see the feature implemented
    Relevant contact info including name, business, telephone, email address
    Any additional information you feel helpful to make your point
    Please send me an email with your Cisco ID and device serial number with this packaged. I will then create a service request and submit for review. My email is [email protected]
    In the mean time, here is a great post
    https://supportforums.cisco.com/message/3717617
    -Tom
    Please rate helpful posts

  • PDF Letterhead Text LINE SPACING PROBLEM

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    CONFIDENTIALITY NOTICE: This transmission is intended only for the addressee
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  • DSL line at two locations

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    Hi,
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  • DSL Line Rate Q

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     on Exchange SAINT HELENS is served by Cabinet 20
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
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    48.1
    19
    12.6
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    Office UI you can view the status by clicking File, Help.
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