DSL service availability

When will DSL service be available in the 7300 block of Jones Road, Bryan TX 77807? Neighbors in the 7600 block have had DSL service for some time. Please let me know a phone number or email address to a Verizon office that would have information regarding expanding your DSL coverage. I have used the Verizon web site to post a request to be notified when service is available. So far, no information has been received from Verizon. I need to know in order to make an informed decision regarding a 24 month committment for satellite internet service.
Thanks
wek1936

We only have the ability to say whether its available or not. We dont have any timetables to provide approximate availability. I apologize for that inconvenience.
Anthony_VZ
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Similar Messages

DSL service is only 1 mile away, how can I get Verizon to service my house?

I just bought a house. Unfortunately, before I bought it I talked with Time Warner Cable and they told me service was available. Once I moved in I called to get it hooked up, they then proceeded to tell me service is NOT available. And to get it, I'd have to pay $24,000 for them to run cable 1 mile. They say it is not profitable for them to do it, because in that stretch of one mile, there are only 12 houses, they require 24 houses per mile to justify the expense.
Verizon DSL is also 1 mile away. I called on 11/2/09 and gave them my address, as well as the closest address to me that has the service. I was told to call back with this info and ask for an engineering work order to be put in to determine the viability of stretching the service 1 mile. I was supposed to hear back on 11/5/09, but never did. The support person never gave me any reference number, and I neglected to ask for one. I guess I will try calling back today, giving all my info to see if there has been an update to my request.
Has anyone ever been successful in getting Verizon to accommodate them and their neighbors in a similar situation? Feels like a David vs. profit hungry Goliath thing going on here.
Here is a pic of the DSL service extension I'm requesting:
http://www.infinity-universe.com/~dev/WhiteDwarf/Verizon-DSL.JPG

I suggest you visit DSLreports.com and put in a request with the Verizon customer service forum - it is called Verizon Direct - where real Verizon employees work to get things done in a fast and efficient manner. I have often used this service and have always received top notch service.
Good luck.

New DSL service disconnects frequently

Bit on the $17.99 offer for 1mb DSL service. First time it was available in my area. Talked on phone around 20 July. Modem and filters arrived in about 5 days and startup day was 29 July. Got an automated phone call saying man would come to house to do some checks between 8 am and 5 pm, but that he wouldn't need to come inside. He never came because I live down a long lane and I watched all day for him. Installation using CD and instructions on my end went ok, and was soon online on 29th. Westell modem 7500.
But, then found that my connection dropped regularly. A couple of times it stayed on for 4 hours, but mostly it stays on 2-3 minutes and then is off for 2-3 minutes, etc. Sometime it is off for hours at a time. The service is not available when the green internet light goes out on the Westell modem.
So I call the 1-800-567-6789 Verizon number for help. As you probably know it takes 20-30 minutes of phone time to wait before you talk to an actual person. The recordings tell you that most problems solved by turning off and back on your modem, computer, etc. As if we hadn't already done that multiple times already. And the recordings tell you there is lots of help on various websites . . . as if you could get to those websites without having your DSL connection actually working for an extended period of time.
The help gal then tells me to do all the things I had already done, like turning off and on, etc. She then says she ran some tests that show no problem. Meanwhile the internet light on my modem is sometimes on and sometimes off. But still no problem shows on her tests, she says. Now the internet light has stayed on for maybe 10 minutes, so she says she is done because everything probably OK. I tell her this is not uncommon that it stays on for 10 minutes or even a few hours, but eventually it always drops the connection. She says she can't upgrade me to next level of help since it is my first call. I say, you mean I have to call back tomorrow with the same problem. She says, yes.
OK, next day same problems but I can't take the time to call so a day is burnt.
Third day the internet light stays on for 4 hours, so I am feeling pretty good. But then the light goes out and I loose my connection at around 10:30 PM. Too late for me to start a call, so another day is burnt.
Fourth day, yesterday, mostly a repeat of previous day, so at around 8 PM, I call the 1-800 number again. Go through the same 20-30 minutes of wait time with suggestions to turn off and on everything, go to websites, etc.
Got a gal in Phillipines. Pretty good English and very pleasant. She says there is no record of my first call, so this is really my first call. However, after I complain about that, she talks to her supervisor and he/she says they can upgrade m to next level of help.
So she tells me a tech expert will start testing my line. After 15-20 minutes she tells me there is a problem with my modem 'authenticating' so they will send me a new modem. But I remember reading another thread here by a guy who got 3 Westell modems and still had problems . . . . so I am not overly hopeful about the outcome for me either. Why does Verizon stick with a modem that is known to have multiple problems??
Anyway, I was on the phone with Verizon that time for close to an hour and a half.
Next day, which is today, my wife fields an automated call from Verizon which says they are going to send a tech to our house and for her to punch in some numbers, which she can't do because she doesn't know what time I want. The recording gives her an 1-800 number to call back to schedule the time.
I am floored when I see the number is actually 1-800-567-6789, because I know what hell is waiting for me when I call that number. And I have to go through this hell just to reply to a call from Verizon which asks me to call them back to schedule the appointment. But that number has nothing to do with scheduling appointments.
So I call the 1-800 and go through the same **bleep** as before with all the recorded helpful hints about turning off and on, go to websites for help etc. But I am simply trying to reply to a call from Verizon to set up the techs time to come.
Then the recordings finally get to the point where I punch the 1 if I still need to talk to a person. Have been on the line already about 10 minutes. The voice says the wait time will be less than 5 minutes. 15 minutes later I am still getting the news that my wait time will be less than 5 minutes.
Finally a guy from India answers. I have now been on the phone for close to 25 minutes waiting for this real person.
He starts telling me to turn off and on my modem, etc. I tell him I am just replying to call from Verizon to set up the time for tech to come to my house. He tells me I have called the wrong number. I tell him it was the number the recording said to call. He says he will try to transfer me. I panic. He then tells me when he talks to another dept they tell him there is no record of my ever having called with any problems. I yell at him. He talks some more to someone on another line and reports that they actually now find that I have called before . . . in fact just last night.
OK, so now he tells me he will transfer me to the person who will help with the appointment. But this new gal asks me what lights are showing on my modem. I say, what does that matter and how is it relevant to scheduling the guy to come. And anyway, I don't have the modem turned on because I think that is not a good idea to leave it on all the time.
She insists that I must turn on the modem and . . . for first time that anyone at Verizon has ever told me . . . she says I should leave it on constantly until the problem is solved. This apparently is because the tech people might be trying to do some tests on my line even before they arrive at my house. OK, so I turn it on and the green internet light does not go on during the rest of our conversation.
So she schedules the tech to come to my house next Thursday, 6 August. I ask what time he will arrive. She straight faced (I presume) said I must wait there all day 8 am to 5 pm. I ask her if she doesn't realize the absurdity of this. She will only comment that that is the way Verizon does it.
I then ask her if she doesn't also recognize the absurdity of the 40 minutes I have spent on the phone, being cycled around, when I was only returning a call from Verizon to schedule an appointment. She gives a nonsensical answer, so I repeat the facts. Now she does admit that it is probably not fair and there should be a better number to call rather than the general 1-800 number for this situation. I ask her if they ever talk about these absurd situations and poor customer service things at staff meetings or with their supervisors. She doesn't answer that question, instead asking me if there is anything else she can do for me today. I say that yes, there is something else, and that is to answer my question about what the staff meetings have to say about these absurd situations and what do her supervisors say about it.
{please keep it relevant}
Message Edited by ElizabethS on 08-01-2009 05:54 PM

#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
This means for example if you are on Windows XP...
a) Go to Start -> Run.
b) Type in
cmd
and press enter.
c) In the new window, called the command prompt, type in
ipconfig /all
and press enter.
#2 With your web browser go to the default gateway.
#3 Enter in the current user name and password of the router.
The default User Name is
admin
and the password is
password.
Thanks dslr. OK, I did what you said and found the default gateway was 192.168.1.1
When I went to that place on my browser, there was no place for User Name or Password.
But under the column 'Gateway Status' I saw:
Download: 1181 Kbps
Upload: 447 Kbps
Connect Type: PPPoE
So how does this info help in my problem of frequent disconnects?
Or did I still not get to the place you wanted me to go?
Thanks much.

DSL service problem and lack of customer service

It is a sad day that I find myself on a Verizon Forum trying to find resolution.
About 7 days ago my DSL service dropped of to the point it felt like 1995 with dial up.
So I called Verizon , goth through the prompts and ended up talking to someone in a call center
that must have been 1/2 way around the world. Unplug the modem, plug it back in , yeah I've done
that 100 times. No luck. So they send me a new modem with promises I will be back up or near 3mbps.
Fortunately I received a call that evening from what appeared to be a technician here in Southern California,
she clicked around and said my incoming line was at 100% capacity and she then moved my "D-Slam"?
over and instantly I had 2.7 mbps. Magic happened. The new modem showed up the next day (Feb 21)
I got it going on Saturday (Feb 22) and I was cooking along at 2.8 mbps.
Then the wheels fell off on Sunday.
.35 kbps
Monday (Feb 26) 1 1/2 hour call with a customer service rep. Worthless....
He said a Verizon tech would come to my house today,Tuesday (Feb 25)
that was a Lie
I called back today, Tuesday Feb 25th, again spoke with someone 1/2 way around the world asking me to unplug
my modem again. Good Grief.......
The I am given a telephone number for the Tech Support Center. Yeah !!
45 minute hold, and I get dropped, nice....
call back
60 minute hold, dropped again.
I get it Verizon, you don't care, not a single one of your people will take ownership and correct this.
I just want what I pay for each and every month, on time. You need to provide exactly what you take my money for.

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

3 weeks of intermittent / slow DSL service

For the past 3 or so weeks I have had days where my internet speed was as slow as my old dial up connection, some times even slower or there was no connection at all. I have also had days in between where it will work fine. My neighbor who also has Verizon DSL is having the same issue at the same time I am having these issues.
I have the basic DSL service and speed test shows 1.02 mbps download and 0.38 mbps upload when it seems to be working ok. I have yet to try it when it starts slowing down since it takes forever to load a page.
I am just wondering if anyone else is having the same issues or what can be done to fix the problem? I live in southeast Virginia in zip 23487.

Yes. I was having similar issues.
I signed up for Xfinity Internet and am finding it to be faster (when it works), but just as awful when it doesn't.
I haven't decided which service to jetison yet.
Maybe both of them and go back to reading the paper.
Infrastructure in this country seems to be colapsing all around us.

7 MB DSL service - why or why not?

I live in southern New Jersey (just outside Atlantic City), with 3 MB DSL service. When I ask about upgrading to 7 MB service I am told that the service is not available, but the customer service reps do not have any detail as to why.
I'm wondering if this means that there is no 7 MB service rolled out anywhere in this part of NJ, or if others have it but my distance from the CO prevents the higher speeds. Of course FIOS isn't available here yet, and I'm finding the 2.5 MB data rates I typically get to be marginal at times.
I'm hoping not to have to donate any money to the local cable co., but I at least need some hope that Verizon has plans to get me faster service soon. Thanks for the info.

There is absolutely nothing that prevents Verizon, or any other service provider from provisioning your service at 7mbps.
However just because you are provisioned for (and pay for) that service is no guarantee at all that you will get 7mbps service.
Your actual service speed is the lower of the maximum speed your modem can negotiate with the Central Office, or the provisioned speed. What can be successfully negotiated between modem and Central Office Equipment is entirely dependent upon the copper pair that connects them, and biggest single contributor to the speed limits is distance from the Central Office Equipment.
So there is nothing to prevent a third party (or Verizon) from offering you 7 mbps service except ethics and perhaps the Consumer Fraud office of your State's Attorney General. Generally if you accept payment for goods or services that you know cannot be delivered, it is called fraud.
In fact there is no guarantee that if you have 3mbps/768kb service, you will in fact get it. That's one of the reasons I became a FiOS customer. The best I could get was about 600kbs on the uplink (transceiver statistics, not speed test), and in bad weather, my downlink fell to about 2.5mbps (again, transceiver statistics, not speed test).. Those were simply the limits because of the copper pair that connected me to the Central Office.
So at the end of the day, it is actually Verizon being honest about the situation.
As for cable companies. I have no love for them. In my experience they are most inept Internet Service Providers on the Planet. They are the only people who can customer service that is actually on par with Verizon's customer service. Your Mileage May Vary....

Is a NID needed for DSL service?

I just signed up for "High Speed Internet" (aka DSL since FiOS is not yet available in Baltimore city). I am doubtful I will get the promised speeds of Downloads up to 3 Mbps / Uploads up to 768 Kbps because the wiring is so old from the telephone pole to the house that I do not even have a Network Interface Device (NID) on the outside of the house. I should add that I am about to install fresh wire on the inside of the house from where the phone line comes in to the point where the phone line will hook into the modem, so my inside wiring will be fine. Do I have anything to worry about? Will they definitely install a NID for me and redo the wiring from the poll to the house since it is 30+ years old? I should add that I do not have home phone service and do not need it either.
I just called Verizon to try and schedule the DSL technician and the one lady told me they turn on the DSL from a central location and there is no need for the technician to even come to my house so they will not install a NID while another lady told me that the technician will come out to my house and test the signal. I was just trying to be proactive today in calling to set up an appointment when I would actually be home since if they do install an NID they will possibly need access to the interior of my house to hook up my interior wiring to the NID. They wouldn't even let me push back the appt to a few days past the due date and none of my questions were answered.
I have a feeling that no matter what happens, it will be a fight to get them to replace the 30+ year old wiring that comes from the poll to my house. I am just assuming that this wiring is likely not new enough to get me the promised speeds (Downloads up to 3 Mbps / Uploads up to 768 Kbps). Anyone have any insight or advice for me?
Message Edited by RalphPa on 08-19-2009 06:33 AM

No NID needed. I had DSL (moved to FiOS), and my copper pair ends with a porcelain block. My guess is the copper pair is upwards of 70 years old (the house dates from 1926).I had DSL service for about 15 months with Verizon before moving to FiOS. The service to this house long predates NID's.
That's the good news. The bad news was that if I could hear thunder, my DSL service was down, and it also degraded substantially in bad weather. While on good days I could just about get to the 3mbps downlink, 650kbs was about the best I could ever do on the uplink. The modem reported horrendous losses (60+db) on the link, which mean fairly high transmit power on both ends which ultimately may impact modem life.
Anyway once you are installed, you can connect to the router/modem and see what the modem has been able to negotiate with the CO. It will be in the log everytime the DSL connection is initiated.
Ultimately the DSL performance depends upon how good or how bad the copper pair is between your premises and the CO. Even ancient copper can work quite well if the distances are short.

Verizon Shutting Rural DSL Services Down--FCC Complaints

I have a home in the rural high-desert area of California. The DSL offered was old Fujitsu frame-relay equipment. The equipment is failing and Verizon does’ not plan on repairing, replacing, or upgrading the equipment. So hundreds of people in the area are losing service. This shut down is an extremely difficult situation for those residents who have depended on the DSL service while working from home.
I know for a fact that the Fujitsu frame relay equipment is being used in other parts of the country, so does the FCC, yet they are telling me it’s not available! How much does it really cost Verizon to ship some of the unused equipment from one part of the country of the other, not much! After 7 years of service, and thousands of dollars spent on my part verizon just decides to end my service and that of hundreds of other customers so they can avoid spending perhaps a couple of thousand dollars--just so a high level manager can look good keeping their department under budget!
There are no other services available for the area. Dealing with the extremely poor Verizon customer service phone technicians has been exceptionally difficult. None of Verizon’s departments seem to be in communication with one another. The old Fujitsu frame-relay equipment requires a Fujitsu modem; I cannot begin to count the number of times the Philippine, India, and even so-called higher level technicians in the United States have tried to tell me I am using the wrong modem. A new modem even showed up in the mail last week! I have spent hours on the phone trying to resolve this problem, which usually starts with a long revolving series prompts, then a technician telling me we need to reboot the modem, and then hours of them trying to tell me it’s the wrong modem. I do not see how such a large company can allow such poor and low quality service to happen. With land-line phone service on the way out, I would think they would reconsider their poor customer service tactics to retain customers.
I will be filing two complaints, one with the Better Business Bureau and one with the FCC for not delivering services as promised and shutting down the service with notice or attempting to repair it. I am curious, how has the BBB and FCC helped resolve their Verizon service issues?

Our community of Landers and Flamingo Heights in California has completely lost Verizon broadband service, the community was serviced by older Fujitsu frame relay equipment. Losing the service wouldn’t matter so much, but for some of us there are no alternative services available. I have never been told in an official communication or letter that once the Fujitsu equipment goes bad Verizon will no longer offer broadband service in the area. Verizon just let the equipment go bad and waited for us to call in. This maneuver by Verizon leaves hundreds of customers without broadband. We are stunned that Verizon would just stop the service we depend on-the families that work from home and need broadband to make a living, the children who depend on the internet for their education, and the senior citizens you use email to communicate with their families. Do these people not matter?
We can only assume this is a cost effective money saving tactic for Verizon, but what’s amazing is how Verizon claims to support small communities and children through millions of dollars in philanthropic donations. Just one child matters, and there are numerous children in this area! Their political contributions are even more staggering, which total millions of dollars. You can see how much Verizon would rather support a politician who may or may not win than stand behind the current customers. In addition to millions spent on sporting events, stadiums, and corporate executive perks. To move one piece of equipment from one part of the country to another costs little in comparison. This goes against the Verizon credo and broadband commitment.
http://responsibility.verizon.com/shared-success#service
http://responsibility.verizon.com/assets/docs/VZ_Political_Contributions_Jan_June_2013.pdf
http://responsibility.verizon.com/broadband-commitment
http://responsibility.verizon.com/verizon-credo
“We are pleased to share our Code of Conduct (2.21 MB .pdf) to let our customers and business partners know that integrity and respect serve as the overarching principles for how Verizon conducts its business. Our goal is to be the most respected brand in communications by making and keeping promises to our customers, our communities, our shareholders, and our employees. The Verizon Commitment and Values, along with our Credo, which appear on the inside cover of our Code of Conduct, highlights these commitments.”
My ultimate goal is to have our old copper-wire broadband service restored—upgrading to FIOS would be nice, but it’s not a necessity and not the end result we are looking for. It seems me that Verizon would stand behind their customers and continue offer them service, especially in these tough economic times. I am speaking for all the elderly citizens who can no longer communicate and enjoy email from family, the people who can no longer work from home, and the children who can no longer supplement their education through research on the internet in this area.
If you have lost your broadband service in the area and would like to get it back, please contact Verizon and voice your concern. Other alternatives are filling a BBB and FCC compliant, because Verizon has not stood behind the service they had promised us when we signed up for it. Please do not cancel your broadband service as Verizon representatives are requesting. Verizon will never give broadband back to you and they will not resolve the problem if everyone is cancelled, simply request a credit through billing.
www.verizon.com

Why this DSL service so slow

We just got the basic DSL service, and I was suprise how slow Verizon is.
A small few megabites file takes a year to download.
Verizon siads this is a high speed service, when and where ?
Not here for sure, someone should take Verizon to Court for lie to the customers.
Anyway this can improbe ?
Thanks

Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.
1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.
2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.
Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.
Should you be asked for a login, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
The information I'm asking for here will let users who help on this board see how your line is running. If the physical loop is OK, they will have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.
#3 If you can't log-in to the router, please post and we will go from there to try to figure out what is going on....
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Internet Outages with DSL Service

Hello,
Below is my experience over the past month with Verizon and my DSL problems. If anyone has any ideas on the next path I can take it would be appreciated.
Around mid-May started having problem of internet light going out and being unable to connect to the internet.
May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house. The light was on during his tests. Gave the signal an A grade and said things looked great. He said to try and connect with him when the light went out so he or the right team could run some tests. We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
June 8th - In the meantime scheduled a second service call since the problem was not resolved. A technician, {edited for privacy}, came to the house. I informed him of everything to date and he spent about 30 minute at the central box running tests. He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out. He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved. He also said {edited for privacy} would be the person to speak with if it was not fixed.
June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem. He said he would follow up once there was a plan or resolution but to date have never received a call.
June 15th – June 23rd – Was out of town on vacation.
June 24th – The internet light cut out again.
June 25th – Called Verizon support to request a new modem to see if that was the issue. In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network. They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
Anthony_VZ
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Is Verizon still selling DSL services these days?

I am in a new place that used to have slow DSL with Verizon, but it is no longer available when I try to order. I know Verizon won't deploy more FIOS and does offer expensive capped cellular Internet. Landline would be nicer beside very slow dial-up.
Thank you in advance.

Wondering this myself? Just tried moving my DSL from one line to another in my home and the woman told me that since my local Verizon office wasn't offering new DSL in the area that the system wouldn't let her transfer the service from one line to another in the SAME house.

Different DSL services!!

Hello, I am having trouble with my DSL speed. I currently have Qwest (washington state), and since 2 weeks into the services, it has Severely Slowed down. I have a 1.5 kps speed modem/service, and it went from 3-10 seconds, to now 30+ seconds per Most pages.
I have checked Once with Qwest, and they led me to the Satus URL page, and the speed is constant, under WAN status. 1536/1024 (up/down). What else can I do to figure out why the sudden and consistent change in speed from page to page?
Could it be my laptop, or might it still be the ISP?
Help, please! Thank you.

Nathaniel, welcome, Much depends o how far you are away from the servers that your DSL provider has.
Also, bear in mind you can easly check you speed by a google search..
I have found that most DSL's offer a couple of different speeds and you need to keep an eye on there speeds...
You might also try a complete system reset that inckudes shutting every thing clear off. Then, restart starting with the ISP's Modem and then your computer, be sure you aquire the siqnal from your Modem before you restart your computer.....Cheers...Don
You may want to look at this link also...Good Info...
http://discussions.info.apple.com/webx?128@@.6890d19d

Solved: Can't send mail using non AT&T server when have ATT DSL service

We recently started using a third party for our web hosting and set up a domain with our new web host. Let's call it www.XXXX.com. We have email set up as [email protected] When we set up our Mail on our Mac using XXXX.com we could receive mail but not send it. After a ton of investigations and hours with ATT support we were told we were going to have to subscribe to ATT email hosting.
I did more research and found that ATT (and other ISPs) block outgoing email ports to not allow you to use other outgoing servers. This is to stop spam bots.
To fix this I logged into ATT/Yahoo email using our base DSL account (i.e. [email protected]). From there I went into the email options and added [email protected] as an account. When I did this, ATT/Yahoo sent to us a verification email and we verified the code that was in the email. This verified that our XXXX.com was legitimate and that we did want to use this as an outgoing email account. That fixed it and our Mac mail is now being sent via our [email protected] email address.
Hope this may solve problems others may have when they set up their Mail and can send but not receive email.

I have heard that 587 must be SSL but I have 3 accounts using that port and SSL is not selected.
Do you know what would cause the sending to be slow or intermittent? Yesterday one time it actually sent one of my tests that has been in cue. Since then It will not send. It just spins for a minute then gives me a message that I need to check settings or use another SMPT.

Did anyone get notification of a $5 increase in the DSL service?

When my DSL bill went up (after the year long discounted period), the bill went up $15. I called and the agent I spoke with was extending my 'discount' period to my previous amount. I called back because I couldn't access my bill on line, and was told over the phone that the bill was $5 more than what I expected. I was told that the high speed went up $5 and I had been notified in a previous bill. I checked the last 4 bills and found nothing about a rate increase. Was anyone else notified about a $5 rate increase for the highest speed DSL plan? If so when and how were you notified.

This is the first I've heard of any DS: price increses.The again, markets vary.I am still getting the discounted price, but if they change the base price, I'd still be affected, I think.Looked over all my bills, and I saw no mention of an increase. Not a clue what to tell you.

Signing up for DSL service

Ordered high-speed internet service online on Oct 1 and there was no response from Verizon for 18 days - when I finally got through, they made me wait an hour or so before they announced they will have to redo the order.. what a waste of time.

Hey Murthy, did you get your new order done since the first had an issue.
Ron
Verizon Telecom
Fiber Solution Center
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