Due to my account being hacked, I changed my Apple ID, I did not create a new account. Now my software updates want the old ID but will not accept the password. How can I update built in software.

My orginal Apple ID was hacked, so I changed my Apple ID. I did not create a new ID. I have changed my ID on my profile on my MacBook Pro. However now I have an update for factory installed software iPhoto and iMovie that is asking for the old ID. How can I get the updates or force them to use the new ID that I am using for every other Apple product I own.

You'll have to talk to Apple about AppleID and account issues, we are just other users here.

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I forgot my security questions but I have my ID password, how can I change them?

I forgot my security questions but I have my ID password, how can I change them?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90201)

TS4020 Can I change my iCloud email address name without creating a new account?

CCan I change my iCloud email address name without creating a new account?

Once you have created an iCloud account and chosen an @icloud.com address to go with it you can't change the address (short of creating an entirely new account).
However, all is not lost. You can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account.
More information on aliases here: http://help.apple.com/icloud/#mm6b1a490a

We have a 5s active on our account. After turning on a previously active 4s (it had the same number) The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up. Texting over the cell networks works fine.

We have a 5s active on our account. After turning on a previously active 4s (it had the same number) The 5s can no longer place call and when you call it from another phone the 4s rings, but will not pick up. Texting over the cell networks works fine. Any suggestions??

hens0861,
Hmm, let's ensure this is working as it should be! So what phone should be active on your account? Did you switch the devices online or how to did you activate the 5s? Please share details.
KarenC_VZW
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I am trying to sign in to attend a session and it says 'Invalid user or password. Please try again.' I have reset my password and it still doesn't work. I created a new AdobeID and it still doesn't work. I need to attend this training. How can I get in?

I am trying to sign in to attend a session and it says 'Invalid user or password. Please try again.' I have reset my password and it still doesn't work. I created a new AdobeID and it still doesn't work. I need to attend this training. How can I get in?

Sorry to hear about this problem. What site are you trying to log in on? Is it a Mozilla site? Usually you don't need to register or sign in to a Mozilla site to use Firefox. Usually you can just go straight to where you want to go.

I have Lotus Traveler installed on my S5. It's having problems and I want to uninstall it but I'm unable to. How can I uninstall the program?

I have Lotus Traveler installed on my S5. It's having problems and I want to uninstall it but I'm unable to. How can I uninstall the program?

Are you unable to uninstall it from the app manager in the main settings menu? How about long pressing the app in the app drawer and dragging up to the notification bar? Does the app have a phone admin property checked in Settings-Security-Phone administrators? Sometimes, if it does, apps will not uninstall until unchecked.

I stopped using the IPad application but still get charged for that, how can I stop it?

I stopped using the IPad application but still get charged for that, how can I stop it?

Which iPad app ? If you mean one that has an auto-renewing subscription within it then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

HT201209 I have remaining credit at the iTunes Store, but will not let me use without a download code! That code was thrown away month ago, after downloading it. How can I use my unused credit $??

I have remaining credit at the iTunes Store, but will not let me use without entering 'your Gift Card or Download Code' which, of course, was thrown away months ago, when I first put the code in! Originally it was put into my computer, now I'm trying to redeem on my iPhone. Anybody have any ideas....I mean it IS my money! Thanks Ruthie

What you are saying does not make sense. You redeem a card once, that's it. It doesn't matter what device you are using, as long as it's using the same account, you will get the reminder of your store credits.
Could you give more details now?

I got an iphone 4. I had to update my macbook pro to Lepard just to sync. I updated to lepard. Now when I try to sync itunes does not recognize my new iphone 4 as mine and wants to erase everything I have bought using the phone.

I upgraded from Iphone 3g to iphone 4. I had to update my macbook pro to Lepard just to sync. the **** thing with the new iphone 4. I bought and updated to lepard. Now when I try to sync itunes does not recognize my new iphone 4 as mine and wants to erase everything I have bought using the phone before it will sync! It says everything on the phone now will be cleared in order to sync it with my existing info on the computer from my previous iphone. How can I just get everything from my current iphone 4 into itunes, basically add it to the info from my previous iphone 3g that is currently in my itunes? I dont want to lose what I have on my phone currently....I paid money for half the apps for crying out loud.
I was so frustrated by this when I first bought the phone that I just pushed it out of my mind and NEVER synced it. Please help...

Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version. The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.

When I upgraded to IOS5, my playlists no longer appear on the iPOD. When I do a Sync, the playlists appear, but will not sync to the iPOD. Any suggestions on how to resolve??

When I upgraded to IOS5, my playlists no longer appear on the iPOD. When I do a Sync, the playlists appear, but will not sync to the iPOD. Any suggestions on how to resolve??

I would understand it if you checked email on your Mac, and then those messages were not available on your iOS devices if you had the advanced account setting "remove copy from server after retrieving message:" set to immediately.
I looked through my iPhone settings and don't even see an option to tell my phone to pull the only copy of a message and delete it from the server.
Possibly there is another setting in Lion (I am running Snow Leopard still) that tells your Mac to only synchronize mail to your iOs devices and is not pulling mail directly from iCloud.
You could try disabling your current iCloud email account in Mac Mail, and adding a new one and just telling Mail it is a standard IMAP account (imap.mail.me.com incoming and smtp.mail.me.com outgoing).
I did that for Leopard to get my email even to work after MobileMe is cancelled and it seems to work fine with my iPhone.
If that doesn't work, you can delete that new email account and re-enable the temporarily disabled iCloud email account from above.
Hope this helps.

I have changed my email address and apple ID online, but the iPad keeps bringing up the old address and will not log into my apple ID

I have changed my email address, and apple ID online, but my iPad keeps bring up the old address and will not log into my Apple ID

If you updated your existing account then try logging out of it on the iPad by tapping on the id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on the iPad. If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

While playing my albums in iTunes it has just started playing the first song but will not progress through the other songs on the album. Did I accidentally change setting or are other people having the same trouble? thanks

While playing my albums in iTunes it has just started playing the first song but will not progress through the other songs on the album. Did I accidentally change setting or are other people having the same trouble? thanks

Hi there Sing Me A Song,
You may have changed the Up Next list in iTunes. Take a look at the article below for more information on the Up Next lists and how to edit it.
iTunes 12 for Mac: Play songs
-Griff W.

TS1559 Since upgrading my iPhone5 to the newest iOS (6.1.2) I can longer connect to WiFi. It sees the wireless network but will not connect.. Other devices in my home that weren't upgraded can connect just fine.

Since upgrading my iPhone5 to the newest iOS (6.1.2) I can longer connect to WiFi. It sees the wireless network but will not connect.. Other devices in my home that weren't upgraded can connect just fine.

I had the same problem. I did the reset networks on my iPhone & it did not work. My husband read somewhere that changing the channel on the router to manual & selecting the highest available channel number might help. I did that & it solved the problem. I have not had the problem since.

Time Machine will not let me restore from recent backups. I can see them on the external drive but will not restore sooner that June of 2013! Any suggestions?

Time Machine will not let me restore from recent backups. I can see them on the external drive but will not restore sooner that June of 2013! Any suggestions?

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

The latest update for iCloud has downloaded, but, will not install, I have tried manually as suggested.

The latest update for iCloud has downloaded, but, will not install, even when tried manually. The QuickTime update which was on the same page was ok though!

I have the same problem....I hope they get arouind to fixing this issue?????????????????

Due to my account being hacked, I changed my Apple ID, I did not create a new account. Now my software updates want the old ID but will not accept the password. How can I update built in software.

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