DVD plays perfectly on a computer BUT not on a DVD machine

Good Evening all,
Having spent the last four and a half hours trawling the internet for help on this, I can only hope someone out there can help.
I have just delivered what I thought was a pretty decent dvd master (for commercial duplication) to a client, only to hear he's unable to access the menu system (buttons & activation highlights) when he views the disc on a regular DVD player machine.
What am I not doing? I have read but not understood various explanations about an overlay. How do I tally the functions on a remote control with the functions on my menu?
It's not a complicated set up: it's four really short films on one video background.
PLEEEEEASE help me, many thanks!
Cinefilm.

Apologies for my delay Nick, got exhausted and went to sleep!
Well, I've started from scratch and am about to trial it on another player BUT as the disc is designed as a commercial accompaniment for a surf product it needs to play as widely as is humanly possible.
Plus I've read this menu function issue does come up quite a lot. Simulator plays everything fine but that's because you're using a mouse and can physically move over buttons.
I'm worried I've not assigned remote control functions correctly, but the user manual is thick with other stuff and not helping me on this one specific query.
EeeEeeek?

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