Dynamic Authorization Failed - Posture with Guest Portal - ISE - WLC

Hello everybody,
I'm implementing a NAC solution based on Cisco ISE. Unfortunately, I'm facing a problem related to the CoA (Change of Authorization).
The guest can authenticate successfully via portal and then he is redirected to the page of client provisioning.
When he is compliant with the policy he gets access without any problem and this means that CoA works perfectly. The issue occurs when he has to remediate (download the file from ISE and install it). In this case, we need a change of authorization profile.
The authentication logs show that the posture status changed from non-compliant to compliant but the users doesn't obtain access .
Here are details :
Authentication Details
Source Timestamp
2015-04-30 18:43:13.179
Received Timestamp
2015-04-30 18:43:13.18
Policy Server
ISE-CISCO
Event
5417 Dynamic Authorization failed
Failure Reason
11213 No response received from Network Access Device after sending a Dynamic Authorization request
Resolution
Check the connectivity between ISE and Network Access Device. Ensure that ISE is defined as Dynamic Authorization Client on Network Access Device and that CoA is supported on device.
Root cause
No response received from Network Access Device after sending a Dynamic Authorization request
Username
User Type
Endpoint Id
E0:9D:31:07:**:**
Endpoint Profile
IP Address
Identity Store
Identity Group
Audit Session Id
ca0019ac00000003ae674255
Authentication Method
Authentication Protocol
Service Type
Network Device
WLC-1
Device Type
Location
NAS IP Address
172.25.0.202
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Compliant
Security Group
Response Time
15002
Other Attributes
ConfigVersionId
4
RadiusPacketType
CoARequest
Event-Timestamp
1430415778
AcsSessionID
50149c2f-08fb-4f9d-b1b5-f655e71d039f
StepLatency
3=15001
Device IP Address
172.25.0.202
CiscoAVPair
subscriber:command=reauthenticate
audit-session-id
ca0019ac00000003ae674255
Session Events
2015-04-30 18:43:13.18
Dynamic Authorization failed
2015-04-30 18:41:44.159
Dynamic Authorization failed
2015-04-30 18:35:42.64
Guest Authentication Passed
2015-04-30 18:34:39.214
RADIUS Accounting start request

You can use LWA for this . he WLC redirects the HTTP traffic to an internal or external server where the user is prompted to authenticate. The WLC then fetches the credentials (sent back via an HTTP GET request in the case of external server) and makes a RADIUS authentication. In the case of a guest user, an external server (such as Identity Service Engine (ISE) or NAC Guest Server (NGS)) is required as the portal provides features such as device registering and self-provisioning.
Refer to the following link for configuration example
http://www.cisco.com/en/US/products/ps11640/products_configuration_example09186a0080bead09.shtml

Similar Messages

ISE Alarm (WARNING): Dynamic Authorization Failed for Device

Hi all,
I am posting this discussion as previous posts that I have found in this forum have never been resolved or the resolution is not applicable to me.
I am using ISE 1.1.1.268 and WLC 7.2.111.3 and NAC agent version 4.9.1.6 on Windows 7 Client machines.
About once a day i get the error "ISE Alarm (WARNING): Dynamic Authorization Failed for Device".
The device it is reffering to is my NAD, a WLC 5508 running 7.2.111.3
I have looked at the logs and I cannot see anything in the logs which correcponds to this message so that I can troubleshoot further. Maybe I can if I am enabling the correct logging level on the correct ISE component.
Can someone suggest the components and the logging level that I should set to get some more detail about this error?
At the moment, I have only set debug logging on Active Directory. I have TRACE logging set on Posture, Runtime AAA & prrt-JNI.
I do not want to enable too much debug logs, so I was wondering whether anyone can help with a specific element that I should be debugging.
I thought debugging the posture element would be enough but when I look at the logs there is nothing there that relates to this message.
Can anyone help?
thanks
Mario

Firstly, I wouldn't run a production deployment of ISE on 1.1.1.... 1.1.3 Patch 1 or 1.1.4 is the way to go.
Secondly, this error happen a lot, especially with Wireless, and it's not worth worrying about. I've had a couple of TAC cases opened for this and some similar errors, generally they're caused by a Client going to sleep, leaving the coverage area or otherwise leaving the WLC while ISE is trying to do something with it.
Only worry if you actually have a Client-impacting problem, which by the sounds of it, you don't.

ISE: Dynamic Authorization Failed

Hi,
I am gettning warning messages in ISE saying
Cause:
Dynamic Authorization Failed for Device: 0002SWC003 (switch)
Details:
Dynamic Authorization Failed
It is not only on that switch but on all switches I have configured. I am using 3560 IPBase 12.2(55)SE6. I have configured them according to Trustsec 2.1.
My end devices are none-802.1x.
I can't figure out what is causing this error.
The thing is that I have not experienced any problem. In Live Authentications there are some 'Unknown' and 'Profiled' devices hitting the DenyAccess rule, but other then that everying is beeing Authorized fine.
Anyone got an idea what could be causing this error?
Regards,
Philip

This is what I have found out.. Using ISE Version 1.1.1.268. If you go the logs page
Jan 10,13 7:39:12.147 AM
Dynamic Authorization failed
and then go to the details...
Failure Reason > Authentication Failure Code Lookup
Failure Reason :
11213 No response received from Network Access Device
Generated on:January 10, 2013 8:08:17 AM PST
Description
No response received from Network Access Device.
Resolution Steps
Check the connectivity between ISE and Network Access Device. Ensure that ISE is defined as Dynamic Authorization Client on Network Access Device and that CoA is supported on device.
...next check into Resolution Steps...

5417 Dynamic Authorization failed

Hi guys,
Does anyone meet this Radius Error in Cisco ISE 1.2 and the switch 2960 12.2(55)SE7 ?
When i reauthentication the guest profile to the other profile using Radius CoA on the Self-Service Guest Workflow.
The error is :
Event
5417 Dynamic Authorization failed
Failure Reason
11103 RADIUS-Client encountered error during processing flow
Resolution
Do the following: 1) Verify shared secret matches on the ISE Server and corresponding AAA Client, External AAA Server or External RADIUS Token Server. 2) Check the AAA Client or External Server for hardware problems. 3) Check the network devices that connect the AAA peer to ISE for hardware problems. 4) Check whether the network device or AAA Client has any known RADIUS compatibility issues.
Root cause
RADIUS-Client encountered an error during processing flow
I checked all the resolution steps but the error sitll exsit.
I would greatly appreciate any help you can give me in working this problem

An internal error has been detected during the processing of an incoming RADIUS packet. Make sure that the client device is compatible with AD Agent, has been configured properly, and is functioning properly. Make sure that the same RADIUS shared secret has been properly configured, both in the client device and in AD Agent.
http://www.cisco.com/c/en/us/td/docs/security/ibf/setup_guide/ad_agent_setup_guide/ibf10_log_msgs.html

Dynamic Authorization Failed: DiconnectNAK

I have WLC 7.6 and ISE 1.2 Patch 6.
My use case is WLAN Guest Access with CWA. I have ISE Appliance 3395 (2 Admin/Mon, 2 PSN). Everything work fine so far.
But from time to time I get these strange message (it does not matter if I do a manual Session termination in the Operations Tab) Everything is configured in the right way, since normal CWA works (CoA is working fine, but not always...).
Here the corresponding Log-Entry:
0000001241 2 0 2014-02-28 11:11:37.241 +01:00 0000106595 5417 NOTICE Dynamic-Authorization: Dynamic Authorization failed, ConfigVersionId=53, Device IP Address=a.b.c.d, Device Port=42121, DestinationIPAddress=a.b.c.d, DestinationPort=1700, RadiusPacketType=DisconnectRequest, Protocol=Radius, RequestLatency=3, NetworkDeviceName=xx-WLC01, NAS-IP-Address=172.16.226.26, Calling-Station-ID=1C:AB:A7:96:7B:99, Acct-Session-Id=53105c2a/1c:ab:a7:96:7b:99/336136, Acct-Terminate-Cause=Admin Reset, Event-Timestamp=1393582297, cisco-av-pair=audit-session-id=ac10e21a00052f6953105f07, AcsSessionID=ise-04/182359788/9392, Step=11044, Step=11017, Step=11100, Step=11101, Step=11048, NetworkDeviceGroups=Location#All Locations#xx_VPN, NetworkDeviceGroups=Device Type#All Device Types#Wireless Devices#WLC Foreign, CPMSessionID=ac10e21a00052f6953105f07, EndPointMACAddress=1C-AB-A7-96-7B-99, Location=Location#All Locations#xx_VPN,
Has anybody ever had the same expirence, or is this a know issue?
Thanks for feedback!

Please go through the link below for best practice.
http://www.redelijkheid.com/blog/2013/4/2/cisco-ise-change-of-authorization-coa-not-working

Dynamic Authorization Failed

hi
I keep getting error meesages on the ISE in regards to RADIUS
the error is
Dynamic Authorization failed : 1213 No response received from Network Access Device
i am using ISE version 1.1.1 and the NAD is a WLC running version 7.0.98.0
i use ISE to authenticate users via PEAP. I deleted the NAD and re-added it twice but i still keep getting this issue. this set up was working fine for the last few weeks.
i dont think location and device type would cause an issue to authentication under the NAD list
anyone have any ideas?

the option i.e drop down box wasnt there. lookin at the compatibility chart of ISE 1.1.1 and WLC, minimum version for WLC is 7.2.103.0
Do you need to have RADIUS NAC enabled if the ISE is only used to authenticate corporate wireless users against AD. there is no CoA,
the other function is to use RADIUS as network management logon. to WLC using the AD. depending on the AD group , one could get priv 15 or priv 5 access. i am also using device attribute by location so that remote offices network enigineer cannot log onto the WLC. i.e i created a NAD , put it in a location and use that location AND the AD group to qualify for priv 15 access.
Coudl this policy interrupt the wireless RADIUS policy? Wireless policy is at the top of the list under authorization tab.

ISE 1.2 - Dynamic Authorization Failed

Hello!
In my design network I use the ISE for CWA with a WLC, but when a client entrer his credentials, the CoA failed with this error : "11213 No response received from Network Access Device after sending a Dynamic Authorization request"
This error is really strange because I can contact the ISE from the WLC. My ISE, and my broadcasted network are in the same VLAN, is it possible that this error come from this network architecture?
My is is patched with the cumulative patch 7 and for information, I can do a "manual CoA" by disconnect/reconnect the client manually and after that the client has a network access.
Used configuration for ISE and WLC : http://www.cisco.com/c/en/us/support/docs/security/identity-services-engine/116087-configure-cwa-wlc-ise-00.html
Thanks in advance if you have the least clue to resolve this issue.
Kévin

I will perform some additional testing and let you know my results. I have this setup in the lab now with ISE 1.2 Patch 7 as well.... Since I only have a couple of PC's in the lab, I've noticed that I am unable to terminate the users session manually. So I usually end up stopping and restarting the services. This is how i clear my live sessions.
Is your setup in a Lab or Production? If its in a lab can you restart ISE and your WLC. I know when I first did my "debug client <mac>" My airespace ACL was showing the incorrect ACL ID. After a reboot of ISE and recreating my WLC ACL it went away. I haven't noticed my service IP ever showing up in ISE. I usually see the users MAC address then a [email protected] "User Authentication" with his IP. Next its the WLC MNGT Interface and finally the User Authorization again show Authz Internet-Only.
My lab does not always function 100% so I am hoping after we go Live this weekend, these flaky issues go away. One of my problems is I don't have internet access. Just a web server hosting a web page. I'll keep notes on anything I find that hopefully assist you.

LWA guest portal ISE & 4400 7.0.x

Has anyone managed to guest LWA working with ISE for wireless guest portal access? Examples seem to skip bits and I can't find anyone that has managed to get it working. I have Cisco 4400 WLCs running latest 7.0 code and ISE 1.1.2.
All guest portal examples seem to be CWA which only works on 7.2 code.
Am I without hope getting this working on 7.0 code?

We got LWA guest portal to work between ISE & 4400 7.0, before we migrated to CWA w/ a 5508.
Can't remember exactly which documents we used, but your best bet is the TrustSec 2.0 (not 2.1) guide:
http://www.cisco.com/en/US/docs/solutions/Enterprise/Security/TrustSec_2.0/trustsec_2.0_dig.pdf
and the WLC example:
http://www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a008076f974.shtml
Keep in mind if you use LWA, you'll need two SSL certs - one on WLC, and one on ISE.
With CWA, only one cert is needed on ISE.

ISE, guest portal on WLC

Hi,
Currently we have wireless guest login through a guest portal in the WLC. Is it possible to implement ISE and keep the guest portal in the WLC?
Example:
User connects to a SSID with an laptop. That laptop is profiled as not belogning to the company network and is then redirected to the WLC guest portal.
All the guides I find is about having the guest portal in the ISE.
Regards
Philip

You can use LWA for this . he WLC redirects the HTTP traffic to an internal or external server where the user is prompted to authenticate. The WLC then fetches the credentials (sent back via an HTTP GET request in the case of external server) and makes a RADIUS authentication. In the case of a guest user, an external server (such as Identity Service Engine (ISE) or NAC Guest Server (NGS)) is required as the portal provides features such as device registering and self-provisioning.
Refer to the following link for configuration example
http://www.cisco.com/en/US/products/ps11640/products_configuration_example09186a0080bead09.shtml

ISE 1.2 not logging failed authentications on guest portal (CWA)

Hi there
I think this is a bug but wanted to check, if someone knows a good reason why failed authentication attemps with non-existing user account are not logged on ISE 1.2 (CWA).
The different cases:
Case 1: existing user / wrong password -> logged
Case 2: no user / any password -> logged
Case 3: no user / no password -> logged
Case 4: non-existing user / any password -> not logged
In my opinion this is a critical case to be logged because this could be an indicator of a DoS attack or a password penetration test.
Thanks in advance and best regards
Dominic

Hi vatullu
thanks man, you helped me a lot.
Regards
Dominic

Cisco ISE 1.2 Guest Portal customization with vWLC redirect

Hello Support Community,
we have a problem regarding customized web authentication on ISE 1.2 with Package ISE12CustomPortalPackage-v4.zip. We have a Virtual Wireless Controller where we do a redirect to ISE. When we use default guest portal on https://x.x.x.x:8443/guestportal/Login.action authentication and authorization works fine. When we do redirect to Cisco templates on https://x.x.x.x:8443/guestportal/portals/example/Login.html customized login page is displayed and after correct authentication guest successful page is displayed but we can't go to any webserver although ISE shows authentication and authorization as successful. When we try to reach a webserver after successful authentication we get redirected to customized login site. Virtual Wireless Controller shows client aus "Webauth Required" after successful authentication. Central Web Authentication isn't possible because we have a different AAA Server for 802.1X and only use wired guest access on a particular VLAN from WLC. Are there any known issues regarding customization template or is there something wrong regarding our redirect?
I hope somebody can help us.
Best Regards
Benjamin

Hello Neno,
1. I attached screenshots below.
2. There is nothing related to this client.
3. I attached Debug below.
We are currently using MAB on our switches as a fallback to our 802.1X on our wired access. Order and Priority currently is 802.1X/MAB/Auth-Fail-VLAN. CWA is based on a failed MAC-Authentication which leads to an Authorization Profile to permit access with Webauth.
If you configure Wired guest access on WLC there isn't a possibility to configure MAC-Authentication.
CWA on our switches isn't possible because we are currently using failed MAC-Authentication to direct clients to our Auth-Fail-VLAN which has restricted access secured by SVI-ACL which allows us HTTP Access to printers (manual Cert Deployment) and automated Cert enrollment to our computers.
Best Regards
Benjamin

ISE Guest portal digital public certificate with dual deployment

I have a deployment of ISe which has a primary and secondary node. We are using ISE for Guest web access and it's Guest portal functionality.
I have installed a public VeriSign certificate onto the primary node so that guest users don't certificate errors when they get redirected to the guest portal.
We have a DNS server with an entty for the guest portal URL e.g. guest.company.com with the IP adresses of both ISE servers.
When users are loggin onto the guest wireless it is pot luck whether or not they get the primary ISE node because of the DNS round robin of the ISE IP addresses.
Is there anyway to make the secondary ISE node use the Verisign certificate as well or do I need to buy another certificate which is linked to the secondary ISE nodes FQDN?
(the certificate I have currently has a CN of the FQDN of the primary ISE server with subject alternative names of the secondary ISE node and the guest web redirect URL).
Any help would very much be appreciated.
thanks
Craig

Hi Craig,
Please check the below link with a similar prob, might help.
https://supportforums.cisco.com/thread/2161878

ISE - sponsor guest portal with smartcard authentication

Team, any support for sponsor guest portal authentication with the smartcard?
If not then can someone plese create feature request to Cisco, smartcards are being rolled out more and more.
Bilal

We've got it working in our agency. It's front ended by an 5540 ASA that sends the users attributes to ISE and then loops ISE to authenticate via AD. I've got a pretty sweet write up on it from our advanced services rep. The guys are legit when it comes to work around and I just finished testing this with ISE 1.3. If you guys are interested I'll attach it tomorrow.
Attached configuration guide. Note for 1.3 the Sponsor Group Policy has been removed. Just make sure the Sponsor Group is configured and add the store to locate the user. In our case its AD.
If you have questions just PM me and Ill be glad to assist.
-Ryan

ISE 1.3 Sponsored Guest Portal Login Failure

Hello Team,
Ive created a guest account in the sponsor portal for a test guest user, however the state remains in "created" state.
Now when the user tries to log on via the sponsored guest portal the error back is "invalid username or password".
In ISE logs it says :
Overview
Event
5418 Guest Authentication Failed
Username
bnawaz01
Endpoint Id
Endpoint Profile
Authorization Result
Actions
Troubleshoot Authentication
View Diagnostic Messages
Audit Network Device Configuration
View Network Device Configuration
View Server Configuration Changes
-->Authentication Details
Source Timestamp
2014-12-24 08:49:05.551
Received Timestamp
2014-12-24 08:49:05.553
Policy Server
DC1-ISE-DMZ01
Event
5418 Guest Authentication Failed
Failure Reason
Account is not yet active.
Resolution
Root cause
Username
bnawaz01
User Type
GuestUser
Endpoint Id
Endpoint Profile
IP Address
Authentication Identity Store
Guest Users
Identity Group
GuestType_Contractor (default)
Audit Session Id
Authentication Method
PAP_ASCII
Authentication Protocol
PAP_ASCII
Service Type
Network Device
Device Type
Location
NAS IP Address
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Security Group
Response Time
Any ideas why this might be, if im doing something wrong and how to fix?
Thank you
Bilal

I have had the same issue, the fault is caused by the time zone in the sponsor groups being set by default to UTC, so if you are in London the accounts wont become available until UTC time. The best practice is to add a local time zone and remove UTC at initial configuration
To resolve this create a new local time zone in Guest Access>Settings>Guest Locations and SSIDs then under Guest Access>Configure>Sponsor Groups amend the time zone properties in each sponsor group
One other problem is if you do not remove this at initial configuration you don't seem to be able to get rid of UTC, not really an issue unless you forget when creating new sponsor groups

ISE Wired guest portal redirect even after authentication

Hi
I have configured both Wired and Wireless guest authentication via guest portal. Wireless is working fine, however the when trying with Wired, the redireciton page is keep getting even after user authenticated.
I'm not seen the redirection authorization policy in my logs however I can see only the user authentication logs (successful). Attached is my configuration and logging output.
Here is what I see on the interface
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: a0b3.ccca.2ab1
           IP Address: 10.1.3.16
            User-Name: A0-B3-CC-CA-2A-B1
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://xxxx-TW-ISE-2.xxx.xxx.qa:8443/guestportal/gateway?sessionId=AC14011F000001571E52779F&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F000001571E52779F
      Acct Session ID: 0x00000309
               Handle: 0xE6000158
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success
Here is the ACL
Extended IP access list ACL-WEBAUTH-REDIRECT
    10 deny udp any any eq domain (1344 matches)
    20 deny ip any host 172.20.5.12 (8122 matches)
    30 deny ip any host 172.20.5.14
    40 permit tcp any any eq www (3124 matches)
    50 permit tcp any any eq 443 (202927 matches)
    60 permit tcp any any eq 8080 (114 matches)
    70 permit ip any any (8056 matches)

Hi Mohannad,
Thanks for your response.
Actually the as per the configuration it should work, I'm still trying to find out what is what has gone wrong with this configuration. Infact I have tested with 3560 switch with the same config and it worked. only difference here is we used 2960S switch.
We need to find out why the next Auth policy is not hitting once user is authenticated.
Here is the port configuration and the authen status of the port.
ABQT-3FLR-ACC-01#sh running-config interface gig4/0/19
Building configuration...
Current configuration : 427 bytes
interface GigabitEthernet4/0/19
switchport access vlan 103
switchport mode access
switchport voice vlan 135
authentication event fail action next-method
authentication host-mode multi-auth
authentication order dot1x mab
authentication priority dot1x mab webauth
authentication port-control auto
authentication violation restrict
mab
dot1x pae authenticator
dot1x timeout tx-period 10
spanning-tree portfast
end
ABQT-3FLR-ACC-01#
Mar 31 12:32:14.127: %AAA-3-BADSERVERTYPEERROR: Cannot process accounting server type tacacs+ (UNKNOWN)
ABQT-3FLR-ACC-01#
ABQT-3FLR-ACC-01#sh atuh
ABQT-3FLR-ACC-01#sh atu
ABQT-3FLR-ACC-01#sh authe
ABQT-3FLR-ACC-01#sh authentication se
ABQT-3FLR-ACC-01#sh authentication sessions in
ABQT-3FLR-ACC-01#sh authentication sessions interface gi
ABQT-3FLR-ACC-01#sh authentication sessions interface gigabitEthernet 4/0/19
            Interface: GigabitEthernet4/0/19
          MAC Address: 0015.c5b4.fd4a
           IP Address: 10.1.3.23
            User-Name: 00-15-C5-B4-FD-4A
               Status: Authz Success
               Domain: DATA
       Oper host mode: multi-auth
     Oper control dir: both
        Authorized By: Authentication Server
          Vlan Policy: N/A
     URL Redirect ACL: ACL-WEBAUTH-REDIRECT
         URL Redirect: https://ABQ-TW-ISE-2.abq.gov.qa:8443/guestportal/gateway?sessionId=AC14011F0000018A32B4D906&action=cwa
      Session timeout: N/A
         Idle timeout: N/A
    Common Session ID: AC14011F0000018A32B4D906
      Acct Session ID: 0x00000394
               Handle: 0x3E00018B
Runnable methods list:
       Method   State
       dot1x    Failed over
       mab      Authc Success

Dynamic Authorization Failed - Posture with Guest Portal - ISE - WLC

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