E1200 - Terrible download performance was a deal-breaker

I was trying to decide between this model and the Netgear, both low-cost, basic wireless routers. My last Netgear had died rather earlier than I expected (about 4 years) so I gave the Linksys a try.
The installation experience started out easy, but quickly turned frustrating. At first I thought everything was working, but after a few hours I noticed that web sites that normally loaded very quickly were taking quite a long time, and file downloads sometimes became painfully slow. A quick check on speedtest.net showed that I was only getting 0.5-2 Mbps, which is about 1/20th what CNet's lab tests showed in their review, and about 1/10th what I was getting on the wired connection to my desktop. Strangely, upload performance was fine at 4Mbps (the same performance as the wired desktop saw) so I was pretty convinced it was some configuration problem and not (say) signal strength.
Diagnosing the problem wasn't made any easier by Cisco's software, which makes basic setup very easy but hides details like channel settings behind something called "Wireless Protected Setup" which was never clearly explained anywhere. (There is a "Wireless Protected Setup" button on the unit itself, whose purpose I'm still not clear on.) I turned Wireless Protected Setup off in order to access the usual wireless settings, but nothing I did seemed to make much difference.
Technical support from Cisco was also not helpful. The live chat feature went all right until my network connection flaked in the middle of something we were trying, and at that point I stopped being able to give them information even though I could see what they typed. After not hearing from me for a few minutes they assumed I had fixed the problem (!) and closed the ticket. Given that we were diagnosing network issues, that seems like an overly optimistic assumption!
I should note that Cisco's software has its own speed test utility, which is nice, but I couldn't use it on my laptop (where the problem was) because Cisco's installer complained that I needed to install using an account with administrator privileges. This was bunk, since my account definitely has administrator privileges, so I'm not sure what was going on with that; in any case speedtest.net worked fine so I stopped worrying about that part of the problem.
Finally I went to a local Best Buy and purchased a Netgear. Five minutes later I was getting 20Mbps down, 4Mbps up, very much in line with what I would have expected. I'll be returning the Linksys shortly. Possibly this unit was simply defective, although I would have expected both download and upload speeds to suffer in that case.
Overall, if the unit had performed according to spec, I would have been fine with the other limitations (tech support, awkward software) given the low cost, no-frills nature of the product. But the performance was a deal breaker. I reserve one-star reviews for products that are completely nonfunctional, intentionally fraudulent, or actively dangerous, but the e1200 certainly falls near the bottom of the range.

The Linksys E1200 Wireless-N Router lets you access the Internet through a 2.4 GHz wireless connection or by using one of its four-port switch. As you mentioned in your post that you were getting a good speed on wired connection, however the speed on your wireless computer was not as good as you expected.
In this scenario, you could change the channel on your wireless router to either 1,6,9 or 11 and keep your router in an open space, if possible somewhere at the top.
The recommended security mode is WPA2/WPA mixed mode. Any other lower security type set on the router will reduce the speed on the wireless computers.
Also, if you have more than one wireless computers, see if you are getting the same speed on the other computer or not?
Transmission speed on wireless devices with a N-Series router and N-Series adaptor is above 100mbps which means router is capable enough to handle the speed that you get from your ISP. It's just the proper configuration which has to be done in order to get the optimum performance.
Wi-Fi Protected Setup (WPS) is a feature that makes it easy to add devices to your wireless network.  The WPS button is located either on the front or back panel of your Linksys device.
For more information WPS: Read the following article http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&vw=1&articleid=17336
Incase, you have any difficulties operating Cisco Connect software, you could download the latest version of Cisco Connect from the linksys website. http://homesupport.cisco.com/en-us/support/routers/E1200
Also, depending upon the hardware version of the device, we need to ensure that the firmware version on the device is the latest one. The firmware could also be downloaded from the same web address. http://homesupport.cisco.com/en-us/support/routers/E1200

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