E164 MWI with Exchange UM

Hi all,
Having a problem with getting MWI to work with CUCM and Exchange when using E164. We have a SIP trunk to Exchange which hosts the voicemail.
- I have tried the extension without the + and if the mailbox also doesn't have a plus, direct greeting, forward greeting and MWI work correctly.
- If the extension is used with a + and the mailbox doesn't have a plus, I have used a mailbox mask to strip the plus, and then re-adding the plus on the incoming calls on the SIP trunk. The forward greeting works correctly, but the direct greeting does not, and neither does MWI.
- If I set both the extension and mailbox to use full E164, the call will ring at the phone, then when it tries to go to voicemail, the caller will get a busy tone. When looking at the CM traces, I can see a 403 forbidden message coming back with "Diversion header format is incompatible with the URI type of the UM dial plan."
I've checked the Multi Tennant MWI is enabled so I don't think this is a problem in this case. Is the fact that I am getting "Diversion header format is incompatible with the URI type of the UM dial plan." when using full E164 every point to a problem with the Exchange configuration?

HI
please check the below
1-
Here are the steps to delete and recreate the Voice Mail search folder to fix MWI:
Make sure that Outlook is running in online mode (Not Cached Exchange Mode).  In online mode Outlook will say "Online with Microsoft Exchange" in the status bar, not "Connected with Microsoft Exchange".
Delete the Voice Mail search folder in Outlook.  This only deletes the search folder, not the messages.
Dial into Outlook Voice Access to access your old voicemails.  You need to enter the "voice mail" command, even if OVA says you have no new voicemails.  When you do this, EWS will recreate the Voice Mail search folder in Outlook.  Hang up.
Reconfigure Outlook to use Cached Exchange Mode again and restart Outlook.  Since the OST header still matches the mailbox database header, Outlook will use the same OST and will resync your emails quickly and easily.
2- Check that
MSExchangeMailboxAssistants.exe  service is working
please find the below link also
http://technet.microsoft.com/en-us/library/dd297995(v=exchg.150).aspx
Thank you
please rate if this will help

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  • When opening my Outlook 2010 with new added e-mail account with Exchange Server, I have to click manually on my standard e-mail account for checking mail

    When opening my Outlook 2010 with new added e-mail account with Exchange Server supplied by my employer, I have to click manually on my standard e-mail account for checking mail. Do I have to upgrade my Microsoft Office 2010 or how can I make my Outlook
    2010 check all my four e-mail accounts without manually click on my accounts?
    Sincerely
    Ketil Hothorp

    Hello Ketil,
    Good Day...
    Seems to be the Issue is Syncing emails, now I would recommend you to Remove and Add the Account and try and check if the emails are getting synced automatically.
    Hope this is with Single User. If it is with Multiple Users then we need to check the permissions assigned.
    Regards,
    Praveen

  • Outlook can't connect with Exchange 2013 after migration from Exchange 2007

    <style type="text/css">P { margin-bottom: 0.21cm; }</style>
    Hello,
    recently we've done a Exchange 2007 sp3 to 2013 sp1. Users can conect perfectly with OWA and with his iphone clients.
    But the problem is they can't connect from his Outlook clients (2010, 2013), both internaly and externaly. Always fails with the message: The Connection to Exchange it is not avaliable.... Can't resolve the name of Exchange server.
    To try to resolve it we've done:
    - Check Outlook anywhere configuration en EAC: it is configure with and external url mail.company.com and internal server.domain.local. The security is the default Negociation, but we've tried all.
    - Check the internal dns, there are records for mail.company.com and exchangeserverdomain.local pointing to the exchange local ip. Also there is a public zone company.com with the record mail.caompany.com pointing to the exchange local ip. Also we've made
    records autodiscover.company.com and autodiscover.domain.local pointing to the exchange local ip.
    - In the public dns from our domain there is the record A and MX pointing our public ip. There aren't any record Autodiscover but we think that the manial conection should work.
    Check certificates: we've made a new self-signed certificate including all this internal and external domains and for all services.
    - Check Outlook Anywhere block: we've cheked.
    Currently server state:
    - Old Exchange 07 server can't start, it was in very bad state and we achieved migrate the mailbox to the new server, after that we tried to uninstall, but it crashes with a public folder replication error. We got uninstall all the roles
    unless the mailbox. After a restart it can't start.
    -The new Exchange 2013 looks great, there isn't any trail of the old server, or we haven't seen anything in the EAC or shell.
    I paste below the result of Microsoft Remote conectivity analaizer, with Outlook anywhere test. It is clear that there is a problem with that.
    Sorry because the test is in spanish and I translated it with google, from here I only can access the tool in spanish.
    We continue to try to resolve the problem.
    Thanks to all in advance!
    Testing RPC / HTTP connectivity.
    Error in testing RPC / HTTP.
    additional Details
    Elapsed time: 24295 ms.
    Test steps
    Connectivity Analyzer Microsoft is trying to test Autodiscover for [email protected] .
    Error in automatic detection test .
    additional Details
    Elapsed time: 24294 ms.
    Test steps
    Attempting each method of contacting the Autodiscover service .
    Failed to properly contact the Autodiscover service using all methods.
    additional Details
    Elapsed time: 24294 ms.
    Test steps
    Trying to prove possible Autodiscover URL https://empresa.com/AutoDiscover/AutoDiscover.xml
    Error in testing this potential Autodiscover URL .
    additional Details
    Elapsed time: 1509 ms.
    Test steps
    Attempting to resolve the host name in DNS empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 80.36.252.194
    Elapsed time: 507 ms.
    Testing TCP port 443 on the host to ensure empresa.com listening or is open.
    The port was opened successfully.
    additional Details
    Elapsed time: 464 ms.
    Testing the SSL certificate to make sure it is valid.
    The SSL certificate is not exceeded one or more certificate validation checks .
    additional Details
    Elapsed time: 537 ms.
    Test steps
    Connectivity Analyzer Microsoft is attempting to obtain the SSL certificate from remote server on port 443 empresa.com .
    Connectivity Analyzer Microsoft successfully obtained the remote SSL certificate.
    additional Details
    Remote Certificate Subject : CN = mail.empresa.com , issuer : CN = mail.empresa.com .
    Elapsed time: 454 ms.
    Validating the certificate name .
    The certificate name was validated successfully .
    additional Details
    Hostname empresa.com was found at the entrance of the alternative subject name of the certificate.
    Elapsed time: 1 ms.
    Is validating the trusted certificate .
    Validation Error trusted certificate.
    Test steps
    Connectivity Analyzer Microsoft is trying to build certificate chains for certificate CN = ​​mail.empresa.com .
    Could not build a certificate chain for the certificate.
    Tell me more about this issue and how to resolve
    additional Details
    The certificate chain did not end in a trusted root . Root = CN = mail.empresa.com
    Elapsed time: 31 ms.
    Trying to prove possible Autodiscover URL https://autodiscover.empresa.com/AutoDiscover/AutoDiscover.xml
    Error in testing this potential Autodiscover URL .
    additional Details
    Elapsed time: 21723 ms.
    Test steps
    Attempting to resolve the host name in DNS autodiscover.empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 46.16.56.40
    Elapsed time: 498 ms.
    Testing TCP port 443 on the host to ensure autodiscover.empresa.com listening or is open.
    The specified port is blocked , not listening or does not generate the expected response .
    Tell me more about this issue and how to resolve
    additional Details
    Network Error communicating with the remote host.
    Elapsed time: 21224 ms.
    Attempting to contact the Autodiscover service with the HTTP redirect method .
    Error when trying to contact the Autodiscover HTTP redirect method .
    additional Details
    Elapsed time: 606 ms.
    Test steps
    Attempting to resolve the host name in DNS autodiscover.empresa.com .
    The host name is resolved correctly .
    additional Details
    IP addresses returned : 46.16.56.40
    Elapsed time: 14 ms .
    Testing TCP port 80 on the host to ensure autodiscover.empresa.com listening or is open.
    The port was opened successfully.
    additional Details
    Elapsed time: 202 ms.
    Connectivity Analyzer Microsoft is checking the automatic detection of host empresa.com for an HTTP redirect to the Autodiscover service.
    Connectivity Analyzer Microsoft could not get a HTTP redirect response for Autodiscover .
    additional Details
    Web exception occurred because an HTTP 404 response was received - Unknown NotFound . Headers received: Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27:58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 +
    lenny3 with Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3 HTTP Response Headers : Connection : close Content- Length: 1209 Content- Type: text / html Date: Wed, 12 Mar 2014 15:27: 58 GMT Server : Apache/2.2.9 (Debian ) PHP/5.2.6-1 + lenny3 with
    Suhosin -Patch X -Powered -By : PHP/5.2.6-1 + lenny3
    Elapsed time: 388 ms.
    Attempting to contact the Autodiscover service using the method of DNS SRV redirect server.
    Connectivity Analyzer Microsoft could not contact the Autodiscover service using the DNS SRV redirect method .
    additional Details
    Elapsed time: 186 ms.
    Test steps
    Trying to find the SRV record in DNS _autodiscover._tcp.empresa.com .
    Not the Autodiscover SRV record in DNS found .
    Tell me more about this issue and how to resolve
    additional Details
    Elapsed time: 186 ms.
    Checking for a CNAME record for Autodiscover in DNS for your domain " empresa.com " to Office 365.
    Could not validate the Autodiscover CNAME record in DNS. If your mailbox is not in Office 365 , you can ignore this warning.
    Tell me more about this issue and how to resolve
    additional Details
    No Autodiscover CNAME record for your domain ' empresa.com ' .
    Elapsed time: 268 ms.
    jspt

    Hello,
    We have the Self-signed certificate that comes with Exchange, and we've created a new self-signed including all our domains mail.company.com, domain.local, exchange13.domain.local, autodiscover.company.com, autodiscover.domain.local.
    below I print you the result os the comand Get-ClientAccesServer | fl . Now we've configured a SPC objetct folow the instructions of Wizard
    Exchange Server Deployment from Microsoft. We've executed the commands in our new Exchange 13, but can't did it in the old Exchange:
    $AutodiscoverHostName = "autodiscover.contoso.com"Get-ExchangeServer | Where {($_.AdminDisplayVersion -Like "Version 8*") -And ($_.ServerRole -Like "*ClientAccess*")} | Set-ClientAccessServer -AutoDiscoverServiceInternalUri https://$AutodiscoverHostName/Autodiscover/Autodiscover.xmlThis is the result of
    RunspaceId                           : 89c86f8e-d156-4480-b31d-59215976879b
    Name                                 : EXCHANGE13
    Fqdn                                 : EXCHANGE13.domain.local
    ClientAccessArray                    :
    OutlookAnywhereEnabled               : True
    AutoDiscoverServiceCN                : EXCHANGE13
    AutoDiscoverServiceClassName         : ms-Exchange-AutoDiscover-Service
    AutoDiscoverServiceInternalUri       : https://autodiscover.company.com/Autodiscover/Autodiscover.xml
    AutoDiscoverServiceGuid              : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
    AutoDiscoverSiteScope                : {Nombre-predeterminado-primer-sitio}
    AlternateServiceAccountConfiguration :
    IsOutOfService                       : False
    WorkloadManagementPolicy             : DefaultWorkloadManagementPolicy_15.0.825.0
    Identity                             : EXCHANGE13
    IsValid                              : True
    ExchangeVersion                      : 0.1 (8.0.535.0)
    DistinguishedName                    : CN=EXCHANGE13,CN=Servers,CN=Exchange Administrative Group
                                           (FYDIBOHF23SPDLT),CN=Administrative
    Groups,CN=First Organization,CN=Microsoft
                                           Exchange,CN=Services,CN=Configuration,DC=domain,DC=local
    Guid                                 : e83055fe-217b-4ed6-9cd0-7711097baf99
    ObjectCategory                       : domain.local/Configuration/Schema/ms-Exch-Exchange-Server
    ObjectClass                          : {top, server, msExchExchangeServer}
    WhenChanged                          : 09/03/2014 12:46:07
    WhenCreated                          : 08/03/2014 19:15:54
    WhenChangedUTC                       : 09/03/2014 11:46:07
    WhenCreatedUTC                       : 08/03/2014 18:15:54
    OrganizationId                       :
    OriginatingServer                    : severdc.domain.local
    ObjectState                          : Unchanged
    I hope this stuff can help you.
    Thanks!!
    jspt

  • When will iCal and Mail on the Mac work as well with exchange as their IOS counterparts do on the iPad?

    To get mail to access my exchange email I have to use a private smtp server  as the passing in the settings for our actual exchnage server have never worked.  But that does at least work.  With iCal I have never been able to access my exchange calendar.  It accepts the login and appears to connect but the calendar can never be refreshed so is non-functional.
    Contrast that to my iPad where I just put in my email user and pwd (for the same account as above) and both mail and calendar are fully functional (or at least so far). This is appearently due to cal and mail on iPad using OWA for everything but fetching mail.  Why oh why is this approach not taken on the mac?

    John Galloway wrote:
    OK, I'll bite.  What are these "full desktop" facilities that you don't get on the iPad?  (I have been using email for as long as its been around pretty much, but just started using email/cal on the iPad).
    You're still missing the point.  The iPad uses the same code for the mail and calander apps as the iPhone.  So the code was already baked in when the iPad was released.  Thus "simple" to have the iPad connect to Exchange 2003.  Apple didn't start supporting Exchange the the OSX apps until after that and for whatever reason, decided to only go with the Exchange 2007 protocols.  Different programs and different capabilities.
    I have never seen the innards of OSX Mail or IOS Mail
    Not necessary to see the code for the apps specifically.  But if you've ever written any apps, particularly under a large bureaucratic environment where there are many cooks in the kitchen, you'd know what I meant when I said "...What you think can be "carried over" is a substantial rewrite to Mail and iCal.  I'm not saying it's not possible, just that it ain't as simple as you think...." 
    What Apple product is competing with exchange server for email?  Sure you can run an email service on OSX...
    You've just answered the question.  Apple does sell a email server product and they did have MobileMe, soon to be iCloud.  Exchange is a competing product.
    ...but there is pretty much 0 corporate presence of Apple servers (servers not clients) as far as I know.  And sure exchange 2003 is old hat, but what percentage of clients still connect to one?
    And you know that "zero" figure for sure?  Like you know for certain exactly how many (or little) Exchange 2003 servers are still in use?  I never said that there were NO Exchange 2003 servers in use.  (I have a client still on one, so I know for a fact that it is not zero.)  My point was that Apple made a decision whether to spend the time, $$$ nd effort to add in an additional feature to their existing Mail and iCal OSX apps, which uses a different protocol, to a competing product, that is not a new product and is more than one version out and that already has a specific EOL date from the manufacturer (April 2014.)  Again, I specifically state that it's not a technical reason that it can't be done.  But if you don't understand that it's more likely to be that someone saw the ROI wasn't there, then you likely will never understand.
    (You will, of course, want the last word.  Please go ahead.  I have already given you answers, regardless of your acceptance of their correctness.)

  • Outlook 14.4.8 not synchronizing with Exchange 2007 anymore (shows "downloading" but no new messages shown in inbox"

    Outlook 14.4.8 on iMAC Retina and Yosemite 10.10.2 is not synchronizing with Exchange 2007 anymore (shows "downloading" but no new messages shown in inbox".
    Accessing Mails with Webbrowser and from Windows Outlook is working correctly.
    All Macs (also the ones with OS 10.6.8) do not anymore show any new messages in inbox.
    Restarted Server, tried to disable autodiscover on macs and deleting/adding account and repairing database does not fix the problem. Also restarted server several times.
    We have the same problem on 2 imacs retina with yosemite and on 2 mac pro with 10.6.8 and different office 2011 versions.
    i tried to configure the exchange account in apple mail on yosemite and it also states "connected" and does list some folders but no new mails are getting in.
    Windows clients and outlook on them works and syncs fine, and also when connecting via webbrowser at owa it must be a mac-specific/webdav issue.
    exchange 2007 Sp3 Version 8.3 (bild 83.6) and Update Rollup 15 for sp3 (automatic updates "HIGH" for server and clients)
    there is one update popping up again and again even after everytime successull installation: Windows Mlicious Software Removal Tool x64 - October 2010.
    i tried to configure a new user with empty mailbox and configured it with microsoft mail (mac - yosemite)  as exchange and was able to send a mail from there (even if quite delayed).
    but there are not coming in any mails.
    same exchange accounts triggered by imap do work and also via owa.
    Exchange Accounts in Outlook for MAC and also in Mail (Yosemite) do show the folder structures but there is no mails showing up. I can send mails from the exchange accounts created but they seem to be processed with a delay of like 15minutes and outlook
    is giving error "end of file reached" but messages are send after some time.
    Does seem like EWS is extremely slow, to slow perhaps to sync and therefore ending in timeout.
    Also i cannot reach the server from externally over ssl https 443. if testing port 443 of exchange from outside the port seems closed even firewall settings of sbs 2008 and sonicwall ports are correctly open.
    could it be there is something in regarding webdav which is very slow and leading to timeouts ?
    in application log i do have the following two information events every few minute:
    The Exchange Web Services started successfully. Event ID 1
    and
    Process STORE.EXE (PID=3688). Exchange Active Directory Provider has discovered the following servers with the following characteristics: 
     (Server name | Roles | Enabled | Reachability | Synchronized | GC capable | PDC | SACL right | Critical Data | Netlogon | OS Version) 
    In-site:
    SERVER.org.local CDG 1 7 7 1 0 1 1 7 1
     Out-of-site:
    Errors in Application log:
    The Open Procedure for service "BITS" in DLL "C:\Windows\system32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section 
    The entry <C:\WSUS\WSUSCONTENT\CONTENTFOLDERACLSCHECK.TXT> in the hash map cannot be updated.
    An exception Microsoft.Exchange.Data.Storage.ConversionFailedException occurred while converting message Imap4Message 69447
    Also outlook 2011 clients are asked by time to time to reenter pwds and errors like "connection is closed. 13" 
    Faulting application taskeng.exe, version 6.0.6002.18342, time stamp 0x4cd34898, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3d16, exception code 0xc000071b, fault offset 0x0000000000082445, process id 0x3288
    Certificate Services Client Provider pautoenr.dll raised an exception. Exception code 3221225477.
    Backup Exec:
    FULL_BACKUP -- The job failed with the following error: A failure occurred querying the Writer status.
    Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.  This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.  The
    error returned from CoCreateInstance 
    Exchange VSS Writer (instance 2d932ef8-6319-4ab8-a45f-1242480b44ad:15) failed with error code 1295 when processing the backup completion event. 

    Hi,
    Since Outlook running on Windows works well, it seems an issue on the Mac side. I suggest ask Mac for help so that you can get more professional suggestions.
    More information for your reference:
    Please try to verify whether there is any expired certificate from the computer personal store.
    If it is the case, please remove them.
    Thanks
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Mavis Huang
    TechNet Community Support

  • Problem while 're-posting' a cancelle Invoice with Exchange Rate Difference

    Hi Gurus,
    We are facing a problem while re-posting an Invoice with Exchange Rate Difference. I say re-posting because this invoice was previously posted and reversed on the same date. Here is the scenario along with the relevant postings:
    1)
    G/R is posted in September when the exchange rate for dollar was, say, Rs. 49 = 1 USD.
    Posting:
    Service A/C.....100 USD (Rs. 4900)
         To SR/IR Clearing A/C...100 USD (Rs. 4900)
    2)
    MIRO is done in October, when the exchange rate was, say, Rs. 48 = 1 USD. Thus, the exchange difference posting was done in the respective accounts.
    Posting:
    SR/IR Clearing A/C......100 USD (Rs. 4900)
         To Vendor A/C...........90 USD (Rs. 4320)
         To TDS A/C..............10 USD (Rs.  480)
         To Exch. Difference A/C. 0 USD (Rs.  100)
    This was the correct entry, however we missed out some TDS codes and thus needed to reverse this entry and repost it.
    3)
    Now this invoice was reversed (T.Code MIRO) in october itself on exactly the same date on which invoice was created, and it resulted in the following postings:
    Vendor A/C......90 USD (Rs. 4320)
    TDS A/C.........10 USD (Rs.  480)
         To SR/IR Clearing A/C...100 USD (4800, i.e. 48 * 100, Rs.48 being the exchange rate in october)
    4)
    Now when we try to post MIRO again, it is posting the following entry:
    SR/IR Clearing A/C......97.96 USD (Rs. 4800)
    Exch. Difference A/C.....2.04 USD (Rs.    0)
         To Vendor A/C........... 85 USD (Rs. 4080)
         To TDS1 A/C............. 10 USD (Rs.  480)
         To TDS2 A/C.............  5 USD (Rs.  240)
    This is a wrong entry. SR/IR clearing A/C should have been debited by 100 USD (Rs. 4900), and the Exch. Rate difference account should have been credited by 0 USD (Rs. 100)
    Can someone please help us with this. What the system seems to be doing is, that when the Invoice was reversed, the value that got reversed for SR/IR Clearing A/C was 100 USD but with Rs. 4800 instead of Rs. 4900. Now, when we try to repost the invoice, the system divided this value by the exchange rate prevalent in September, i.e. Rs. 49, thus the resultant value 97.96 USD (i.e.  4800 / 49).
    Please help.
    Thanks!
    Regards,
    Angad Nagpal

    Solved.
    The final entry is correct, as the net result in the G/L balances is the same. For further information please refer to notes 116250 and 46564.
    Thanks!
    Regards,
    Angad Nagpal

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